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Comcast Xfinity Internet

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1,231 User Reviews

7.1

Overall Score

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Douglas Davidson Portland, OR

Never an issue works well. Customer service. No

3 years ago

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lorrie West Jordan, UT

The price. The keep raising our rate because they want us to sign another contract and we refuse.

3 years ago

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Anthony Moore Westchester, IL

Service has been improving over the last couple of years.

3 years ago

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William Wilson

It is fast at times, but others it seems to slow down.

3 years ago

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Ronald Monteforte

Fast but not very can have reliability problems.

3 years ago

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Joe

Expensive- slow to fix-the company is too big and slow to fix problems.

3 years ago

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Zeckery Henslee

Loses connection to internet often for no reason

3 years ago

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Jack Hanning

Better customer service will push them to 5 stars. Connectivity is awesome.

3 years ago

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Paul Feldan

cost, variable speed, don't always get the download speed I am paying for

3 years ago

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Chris Wootton Ogden, UT

Expensive products and company's likes to gouge you when ever they can.

4 years ago

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Savi1967 Horshaw Lansing, IL

Service is a little pricey which is why I only get my WIFI thru them. Speed could be better!

1 year ago

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April Jones Tremonton, UT

It’s good internet, but the premiums were always increasing A LOT and the customer service was terrible.

1 year ago

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Bryan Jensen South Jordan, UT

I’ve never had an issue with them. They are really expensive for what you get. That’s my issue

1 year ago

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russbayles West Valley City, UT

Had Comcast for over 10 years, loved their speeds but they kept raising the prices so much that we had to leave.

1 year ago

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Randy Rhodes

Good service with high speeds. Speed sometimes fluctuates and goes low.

1 year ago

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Jamie Neider Magna, UT

Ugh. They charged us an arm and leg for cable and internet. Prices kept going up and up. Finally changed companies.

1 year ago

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chris Francom Houston, TX

Overpriced and under deliver. They never deliver advertised speeds and are constantly try to increase rates.

1 year ago

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Connor Farmington, UT

Xfinity is a monopoly and doesn't have the best service. They don't really care about their customers.

2 years ago

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Keeli Hansen San Jose, CA

The WiFi is so slow it’s rediculous but other than that they provide a lot of tv channels

2 years ago

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Brooke Herbon Kaysville, UT

Pretty good over all service! Didn’t offer plans near me for a long time. Good.

2 years ago

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anonymous Pleasant Grove, UT

We have experienced some connection problems in the past. The customer service was very helpful.

2 years ago

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Starski Cene Vienna, VA

Use to have their triple play package; service never worked, was a hassle to cancel and had to jump through hoops to get my money back.

3 years ago

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Sharon Tomlinson Lindon, UT

Way too much money but DSL is effective and reliable . That is important to me.

3 years ago

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Michael Ogden, UT

Internet speed is probably the best thing

3 years ago

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STANLEY FRIENDSHIP Tacoma, WA

The prices are high and the speed is much slower lately.

1 year ago

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Jeffrey W Grand Rapids, MI

Upgraded my internet and it is no different than before

1 year ago

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George S Tacoma, WA

The internet speeds vary by time of day, since users share multiple data lines

1 year ago

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Ann Modzelewski

lots and lots of problems, drives me crazy. If I go for a week without a problem it's a miracle.

1 year ago

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Chase

Good quality, terrible pricing and customer service

1 year ago

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Brett Thompson

Over all, poor customer service. Always ending programs to increase prices.

1 year ago

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Mary Anne Kornbau

Overpriced, surprise fees, difficult to get good customer service

1 year ago

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Tim F in Maryland

Too expensive and quality of signal varies - pauses in shows and spinning of apps on phones delayed

1 year ago

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Wanda

Terrible. Internet consistently goes out. Very unreliable

1 year ago

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Brian

Almost doubling the price every year have to renegotiate pricing every year

1 year ago

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Adriel

Expensive and spotty. It is not good for m'ltiple levels.

1 year ago

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Selia

Service goes in and out and the signal is not strong.

2 years ago

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George Penfield Puyallup, WA

Not. Happy with them. They will "nickel and dime" you with extra chargrs

2 years ago

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Brendan Pena Evans, CO

Horrible service as a whole, very inconsistent. Decent when it works but goes out too often.

2 years ago

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hugo Seattle, WA

they changed my bundle and now they want more money because they took out cinemax. this is fraud,

2 years ago

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Ness

not great customer service, stable uptime and service

2 years ago

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Matt williams

Awful. Lying incompetent service reps. Extended our contract without permission.

2 years ago

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Robert Brentwood, CA

Mostly negative. They nickel and dime you.

2 years ago

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rufus b giddens and william stine Savannah, GA

good but not completely transparent about fees for add ons

2 years ago

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Brenda Conlon Vancouver, WA

There service is fair . The cost is what is real bad

2 years ago

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Mark Philadelphia, PA

Overpriced service and channels deleted.

2 years ago

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Darryl Riech

Slow iternet not anything that I can think of to say that is positive.

2 years ago

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Bonnie Esrig

I like their phone support - the reps go out of their way to assist. However, my experience with their in-person store has been awful. For example, just last week I needed to return a small piece of equipment. The receptionist took the device and gave me a "receipt" but said I had to wait until my name was called to complete the transaction. The store was crowded and my wait would have been at least 30 minutes when I did not need any service. I had already taken care of account matters by phone so there was no value added for me to wait when I had already given the employee the equipment.

2 years ago

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TJ

Price is too high. Service is good.

2 years ago

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Kimberly Lewis Canton, GA

I like them. however, prices are too high.

3 years ago

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Satisfied Customer San Mateo, CA

Frequently shuts down and for the cost, its not good

3 years ago