Name: Comcast Xfinity Internet
Rating: 3.2

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Susan Ballard Pearland, TX

We have been Comcast/Xfinity customers for years. We enjoy their high speeds and if we experience down time, it's usually minimal as they are quick to repair what is broken. I just hope they can find a way to reduce the cost and with everything, it keeps going up and at some point it will be hard to afford much needed internet at our home.

8 months ago

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Sara Panicali

I love their Internet. I love that I can sign in to places while I am on the go. Only downside is it seems to act up a reasonable amount. Still having a huge hassle trying to get into the discounted program they have even though I was on the phone for over an hour with customer service. If I could get out of my contract I most definitely would.

8 months ago

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Suzie Blankenship Herndon, VA

I've always had comcast since I was on my own. I've never had a difficult time that the customer service couldn't help me resolve. I'm not the type to change service every time something cheaper comes along. I get great service provided to my cable/internet and I will continue to use them.

8 months ago

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Natalie

I haven't had any issues with this service. I absolutely love their app that allows you to quickly determine any service issues and tracks which devices are connected to your account. Our brand new apartments came with a built in router so set up took about 20 minutes after activating our account without having to wait for an installation. I would highly recommend this company to everyone.

1 year ago

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Sherry Nichols Hancock, MI

I’m very unhappy because I could not get my internet connected. I called and was put on hold for 30 minutes and I just hung up the phone. We have been without internet for it will be 2 days⛄️. Today. I could only get any information from a text message telling me that they could help me. I want to talk with a live person. I need this issue resolved

1 year ago

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E Jester Baltimore, MD

I like the quality of the Internet that I have is up 99% of the time when I attempt to access it. One of my biggest pet peeves is price gouging, specifically, the fluctuation of the bill based on the package promotions ceases. I hate this business. I also wish they had a deal if a customer only wants one or two services not have to be forced to employ a "triple play" to get a decent rate. If Comcast is going to raise your rate when the promotion end nears should contact the customer to eliminate undue hardship and surprises. This has been my complaint for a while but I have 4 services with Comcast. I should reap more discounts instead of a rise in price when the promotion runs out. Yes, I am researching other companies where I can get a better Internet, home security, phone service, and cable selection at a cheaper rate.

2 years ago

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Wendy Smullin Logan, UT

Comcast Xfinity Internet is the only internet provider we will use. We needed a quick installation in our new home because my husband is self-employed. Their customer service was so helpful getting it set up for us! The technician was very informative, educating my husband the entire time. The speed is perfect for our needs as we run a business, work from home and occasionally have online schooling all going at once. The price is excellent for the package that we have.

3 years ago

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Lizzy Puentes Tallahassee, FL

Xfinity internet is amazing! The internet always works, rain or shine. The internet is fast responding and easy to connect. Some internet boxes have a button you can press to connect your device so you don't always have to write in the long password that comes with the box. You also have the option to change the password to something of your preference. It also offers internet access anywhere there is an xfinity box, you just log in to your account when prompted.

4 years ago

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Creed Sharpee Windsor, CO

The service is amazing, I had a few issues with random disconnects at first but after a few months it's been running great for years. They've upped my speed 3 times for no extra cost and I can download full PC games in 5 minutes. The ping stays consistent with most servers around 15 to 30ms which is great by my standards. Overall I have nothing bad to say about Xfinity.

4 years ago

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Amy Ingemi South Yarmouth, MA

BIG THANK YOU TO TOM M, MOSTLY WORKS IN THE FALMOUTH AREA, HOWEVER I JUST WANT TO LET HIS BOSS, HIS PEERS KNOW THAT HE FIXED OUR CABLE X1, CLIMBED A POLE THAT WAS HIGH NEEDED THE BOX TRUCK WE THOUGHT. TOM WAS HERE FOR OVER 2HRS, AND FIXED THE HORRIBLE JOB THAT WAS ORIGINALLY DONE . THIS MAN IS COMMITTED TO HIS JOB AND YOU CAN TELL LIKES HIS JOB, HE NEEDS TO BE RECOGNIZED BC MEN LIKE HIM ARE HARD TO COME BY. THANK YOU FOR YOUR TIME AND PATIENCE!

5 years ago

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Robert Washington, MI

AT&T max d/l MBPS was 11 MBPS-I am currently achieving a solid 90+ MBPS WIFI through U of M site and about 12 MBPS U/L. Just an awesome speed but buy your own modem and save the ridiculous $11 monthly fee for rent-just a joy to use. Our VOIP is so much clearer than the previous AT&T service. The Arris cable modem is rated for 2,500 sp. ft. home and our signal is great in the basement-dual band.

5 years ago

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ANNA Christina Antioch, CA

Reliable and fast. I think the cost is not as good as I wish to pay but with another provider I do believe would be comprising too much performance. Comcast has been excellent in terms of service steady and super quick internet when I need to go online for the last seven years as their customer so the price may be considered not too desirable however my option to have that qualty or get less makes me pay what is their current asking price to keep the stellar product offered by them regardless.

5 years ago

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Christina Amato Castro Valley, CA

I had the service for a couple months and it was just okay. I called the tech support because it spent two days blinking in and out. I was so frustrated. They sent out a tech the next morning-no wait. He got there at the begining of my two hour window. This guy was great! He checked the box, the wall, the main panel i. The garage and even climbed the pole making sure EVERYTHING was right. He replaced wires that were old and loose. So thorough! It took two hours but since he finished I have had no problems. Full bars all the time and an just the best internet!

5 years ago

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Lourdes Rivera

Is the best in my area where I at. Besides it provides me Cable TV and Phone prices are reasonable and u also can use my hotspot when I go out of the house so far so good I liked them I hope that it doesn't keep going up on the monthly bill ando I wish we do not have to calling every year make a one standard bill to pay every month. Also enjoy having a bundle w everything on one bill. Customer service they are good to the knowledge even though I may end up w two different offered and it con created confusion but I really enjoy having them for almost 34 years.

6 years ago

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Shaun Combs Kennett Square, PA

Has been a reliable provider over the past 6 years I have been with them. My only complaint is their high prices.

1 month ago

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Shelley Steed Knoxville, TN

I'm very pleased with my Xfinity internet account. I qualify for their Internet Essentials plan; which is for low income people. It's $9.99/month for a very minimal speed but it's always been satisfactory for me. Internet access is critical because it makes information, jobs, healthcare, groceries, and other resources available to me. I can only remember one outage over the past year+ and they are very proactive when it does occur. I only hear from them when necessary... 99% of the time everything runs smoothly from the internet connection itself, to auto-payments, and even their 5-star app! It's really a world-class app because it provides seamless, automated troubleshooting for the the service, live information when validating service, and support for the connection of peripherals such as smart tv's and cell phones. One time I received notification of an offer from Xfinity and I had to make a brief call to their customer service department to confirm my acceptance of a benefit... the representative was respectful, knowledgeable, and efficient. I'm just very pleased with Xfinity.

1 year ago

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cathy beasley Livingston, TN

The internet is great I have no complaints. The customer service is so awesome. I had 1 issue and it was fixed in matter of minutes. When we first got it we had problems with alot of internet outages we would call and the automotive system let us know they were working on it and a time it should be back to working . That was pretty cool I thought. However they must have fixed alot of the bugs because we rarely have issues anymore with it going out. I recommend their service to everyone and anyone I hear asking about changing services from whom they were having issues with. With that I definatly send alot of potential customers Xfinity way. Only by my choice . I highly recommend xfinity !!

1 year ago

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I dislike synchrony bank this much -- I created an account just to leave a review Atlanta, GA

Best internet service I've ever had. Fast as lightning. Very reliable. Xfinity also has this really awesome FREE wifi you can take with you -- xfinity wifi that's part of your monthly pricing plan. I actually RENT a box because it is easy to set up, and is wireless. Wireless routers have a lifespan of 2 years. If you buy one, you will have to replace it every 2 years (Which pretty much costs the same as renting it). I recommend having a battery back up (for electronics) especially Internet, in case you have any electrical issues in your house, so your Internet will stay up even during an outtage.

1 year ago

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Andrew Glover Tucson, AZ

Amazing reliability. Awesome customer service. Blazingly fast speeds and top notch technology offered in their equipment. Their prices are higher than other companies and in most areas it seems as though they have a monopoly over the cable and internet, but i've never had a problem after my promotional pricing expires with them reconfiguring my plan into another promo pricing period to keep my services maxed and my bill minimized. If you have trouble over the phone, find a physical service location, as they are much more helpful there, than the phone service is, and always take your equipment with you, because they might have newer models and they'll swap out boxes fast and easy so you have the latest tech,

1 year ago

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Michael Blitz Hicksville, NY

We have comcast Xfinity at our FL condo. Lots and lots of outages, very hard to get customer service on the phone (typical wait is more than 40 minutes), equipment seems to fail almost every year.

2 months ago

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Keith LeMoine Groton, CT

Terrible service, unreliable. We would completely lose service 1 to 2 times daily and the strength would waive up and down constantly. Everyone in our town and surrounding towns experienced the same issues. By the way we had the highest pay offered and it didn't make it better at all. Very expensive for terrible service.

3 months ago

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Linda Selzer Boston, MA

I am not giving them one star for their actual service, but more for their customer service. From what I have heard Comcast is trying to make it even more difficult for customers to reach a real person. I spent a half hour going round, and round, with the robotic voice before I actually got someone and the robotic voice did not understand or have an answer to my question. As a result of this experience, I have been calling around to other companies because I would like to switch from Xfinity.

3 months ago

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Dominique Nicole Marsalek

I went in PERSON to set up my account and report lost equipment. They told me my new account (all charges included) would be 55 dollars a month for a year. Instead I was charged 107 automatically every month. When I called (seven times the automated system hung up on me first), they stated that they were charging me EVERY MONTH for the lost equipment plus charging me for the new equipment. They were supposed to just charge me ONE TIME. In addition to THESE charges, they are charging a SIX HUNDRED DOLLAR fee for lost equipment. My 55 dollar a month (650 a year) internet service ended up costing me almost TWO GRAND. They are liars and thieves and they know they can get away with it. DO NOT USE THEM. They will take your money for whatever reason they want and you will never see it again. It is criminal. Someone should sue them.

7 months ago

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Franklin Sharonda Cypress, TX

The service is average for the price but the app socks. My bill is always unavailable and I can't see anything cause they have me as a member versus the primary user. I'm the only one that's ever paid the bill or called for anything. They have sent me to technical support numerous times and they can't fix it. If it continue to be a problem paying my bill online I'll find another provider

8 months ago

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Cattone5 Fort Wayne, IN

We were in a bind and kids attend online school. We paid about 600 to turn service on and it was on for one day before they turned it off and told us they would turn it on if we paid an additional 500 (equipment included). We're poverty level. It was a bill I had but my husband had to pay it if we wanted service. Yeah I said poverty but not that low where we recieve foodstamps. That was grocery money for a month. Store here is ran by pedos and preps.

4 months ago

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Audrey Smith Powder Springs, GA

I'm trying so hard to find a better provider. Xfinity crashes so much in my neighborhood, and we are not at all rural. I feel like there is always something and, for a person that is self employed and using the system a lot, it is most annoying.

4 months ago

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Selene Burke

No choice. This company Comcast/Xfinity, Big political lobby. They own Cape Cod. This month alone almost everyone I ask says they all have the same issue as me. Constant outrages. All day and all night. The interruptions are ridiculous. I used all my cell data the first week of the month Jully 2023. Tons of propaganda on internet searches about how great this company is. If you lose a day of service due to an outage. You have to call for a credit which usually is a few dollars off your bill. Literally a few like under 5. After paying hundreds per month. Here is $2.00 for your inconvenience. Essentially it's not a reliable service on Cape Cod. You have NO choice. Great deals for new customers. When that deal expires hold on to your hat. If you are on a fixed income you can get a discount. Disabled on food stamps. It's now considered a utility. One catch as always. It is 30.00 discount. For existing customers. New customers can get 100mbps for 10.00. This law, rule or provision went into effect when Covid started to simmer down. Somehow the company was able to use this loop hole that the affordable internet was only for new customers. Has anyone questioned them on this catch. It's super shady. They are the only company available in many areas. So if you are Disabled/fixed income recipients you still need to give Comcast/Xfinity more than 1/8 of your income if you don't want to live in a cave. Really can't say enough about shady,greedy monopolies. My best advice ask your elected officials to stop taking money from this company and support their constituents for a change. And hey while you are at it. Stop the insider trading. I have supposed 200mbps per months. More lime dial up at times. This summer worse then dial up.

9 months ago

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Amanda George IL

While they are rather expensive and they make you use their equipment and charge you monthly for it without the option to use your own the services are pretty good. Their customer service is wonderful and they try to work with you on your bill.

9 months ago

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Patrick Long

I've been with Comcast for 17 years. Initially, lots of connection problems WITH INTERNET CONNECTION AND CABLE TV. Eventually those were mostly resolved. For the past few years, the user interface has really become dismal. For instance, in the past, if you interrupted a movie, when you tuned back in, it was there at the place you left off under 'Saved for You'. Now, if you do the same, when you come back you have to find the movie again on whatever channel, and then fast forward to the place you left off...if you can remember it. Comcast would have a fabulous product IF they can spend some creativity and time to make the user interface better.

10 months ago Edited June 15, 2023

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Kelsey Conner Wilmington, NC

We purchased Comcast internet for my grandmother and it has been the right choice for her location and needs. They have efficient speeds and excellent customer service when necessary. Would recommend.

6 months ago

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susan schaeffer Spring, TX

I got so tired of my Internet freezing on me, even if it was fiber! Just didn't work and monthly pricing kept climbing. Took my business to Xfinity and Internet hasn't froze on me since.

6 months ago

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Gary Haynes Ford City, PA

We needed a TV service provider to give you a bundled package with TV and internet at an affordable price. It was easy to set up and the weather will not interfer with the reception.

7 months ago

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Cedricka H. Knoxville, TN

They have the best Internet out of all the companies, but it still has issues. And the bill is never the same and we definitely overpay for Internet, but can’t switch because all the other ones are not reliable. Unfortunately.

7 months ago

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Tracy TruthTabloids Miller

Xfinity finally made it to my area and I do not regret waiting for them. I had the option to go with a local provider and AT&T and I chose Comcast because of the quality and best pricing for my budget.

7 months ago

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Nory L Powder Springs, GA

I definitely love my service with Xfinity. Was tempted to try some other companies when I moved , but had to stay with them. Great service over all!! Never had an issue with them!!

8 months ago

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Thawkes2017 AL

I have had zero problems with my Internet service. I give them ten stars and recommend for everyone to make the switch. My Internet service has never had major disruptions, and works AMAZING! We have Internet and phone service.

1 year ago Edited November 16, 2022

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Megan Deaner White Lake, MI

I called Xfinity customer service and spoke with Maureen over the phone to cancel my services. Maureen was very friendly, and informative. Definition of true customer service. Thank you Maureen for offering the best customer service I have seen in so long.

1 year ago

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Kathy Kerber Olympia, WA

Comcast is basically the only viable choice in my area for high speed internet. I'm giving them a 3 star rating only because there are few outages. Whenever I have had a problem, it has been an absolute pain to deal with them, and returning equipment? Oh my. just kill me now. lol. I waited nearly an hour in my local store to return equipment which then was not reported returned and I had to then call and advocate for myself to get the charge reversed. But they do have good techs, and since there isn't much choice, you just suck it up and pay and hope for the best. A company with a monopoly on a service could provide cruddy reliability along with exorbitant fees and get away with it. They deserve the three stars because you can count on staying connected 99% of the time. I'd give them four stars is they had decent customer service and I felt like an actual person....with some value...when I talk to them.

2 years ago

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carole abel Palm Coast, FL

We had comcast/xfinity for years when we lived in MD. It was great, the internet and cable were reliable and loved their voice remote, which my current company does not have this feature, which is great for saving time. Xfinity also has a lot of contracts with streaming services that my current provider does not have yet, just Netflix. While i am happy with my current provider, it is clear that xfinity is a superior product and we hope that our current provider can catch up to them.

2 years ago

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Andrea Wheaton, IL

BEST INTERNET EVER! We have had Comcast Xfinity in two different states and both have the best internet by far. However, it was interesting to notice the difference in customer service from one state to another. Overall, we are very happy and plan to continue being customers wherever we live!

3 years ago

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Ryan Larsen Logan, UT

We switched to Xfinity internet this past year because we needed faster internet with all our kids at home trying to do school work. They were fast to get it installed and we have not had any issues. The internet is fast and everyone in my family is able to continue working on the internet at the same time.

3 years ago

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Stephanie Byrd Miami, FL

Xfinity internet is one of the most reliable internet providers I’ve encountered. I never experienced any connectivity issues or service interruptions. I know that their customer service is phenomenal so if their is an issue they will be happy to help !

3 years ago

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Mariza Tan Alexandria, VA

When I talked to “Joe” & he couldn’t fix my internet speed, he said he’ll connect me to somebody good with internet connection. After waiting to be connected for more than 15 mins. , d line went dead & I’ve never heard from Joe nor that somebody! I was so pissed. Finally after calling customer service several times (talking to a machine is a pain in d neck! It’s faster to talk to a representative!!!) a technician named Jong came to my apartment! He’s d best tech I’ve encountered from Comcast. He dealt & fixed d problem like he’s doing it for his own family! He even came back d 2nd time that day to make sure it’s running well, even fixed d wall socket! I give him lots of credits! Hey Comcast! He deserves a raise! Employees who works for Comcast commented that their customer service sucks! It’s faster to talk to a representative right away than being stupid talking to a machine that u have to repeat everything over & over! It’s annoying & a waste of time! If not for Jong, I would probably switch to another company. That Joe needs to be reprimanded & take a class how to handle customer professionally

3 years ago

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AF ,

For where we live, Comcast Xfinity is the absolute best. We rarely have outages or times when it is down and our speeds are really good (we pay more for the faster internet). We're able to stream movies and also computer work without any problems. With the covid pandemic, we're all relying on the internet much much more than ever before!

3 years ago

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Brett Schomer Chipley, FL

Extremely satisfied with the service received. Excellent customer service provided by professional staff.we moved and were not able to take the service with us to our new area; however we highly recommend this company to anyone looking for internet in their service area.

3 years ago

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Doc Rich Fresno, CA

Billing problem taken care of quickly even with COVID-19 making even phone and internet communication much more difficult......through phone waiting lists and a very busy e-mail list the double billing was corrected post haste...............

3 years ago

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Mark

Product is tops, service is terrible. Very pricey product but is the best available in my area, but hope you never have to talk with them. It is always over an hour on the phone, they don't have a clue what's going on in the field. The guys that show up at your house are very knowledgeable, but the office is horrible. Understand that the speed that they sell you will be at least twice whaty you will recieve at your computer, but it is still much better than competitors.

4 years ago

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John E. Berry

Great! When all of my neighbors are losing their service during inclement weather or severe weather outbreaks, my household has both internet and television uninterrupted. This allows us to stay on top of what is going on and maintain contact with our families.

4 years ago

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R. Coon

Similar to CenturyLink I only used their most basic service. I have used Comcast as internet only and with bundled voip phone. Sales people try to tell me I won't be happy with basic service and need something faster but basic service has always worked when there is not a wiring problem on their end. They do eventually fix things if I could prove it was their problem. They were great at hiking prices and adding fees and "rental" expenses until I was paying double what we originally agreed on. In the end it was cost rather than service that lost my business. I highly recommend buying your own modem to avoid excessive rental fees and using a seperate voip provider so you can keep your phone number and are not locked into using Comcast when they start jacking your monthly bill up.

4 years ago

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John Sutherland

I've used several Internet companies through the years and found Comcast among the best. However, Comcast and the others appear to share some common disadvantages, the largets of which is that, in this age of high speed Internet, they seem to charge more than is reasonable unless competition is used as athreat to their business, and then their costs get better.

4 years ago