Comcast is a major force in the telecommunications industry because of its large service area and the sheer number of customers it has served. If you've ever researched internet packages, Comcast has likely come up.
The company's regular rates start at $49.95 per month. You can bundle TV, phone, and home security services with its internet.
The Comcast Company has two major parts: Comcast Cable and NBC Universal. These two parts work together to bring all of the various types of media to homes across the United States.
Xfinity is a part of Comcast Cable and brings phone, TV service, home automation, and high-speed internet to customers. A variety of package options are available depending on the speeds and features accessible in your area.
Xfinity has a commitment to great service that is backed by a money-back guarantee.
Xfinity Internet offers some of the highest speeds in the industry. Its internet plans are organized by speed.
Some plans may not be available in some areas. Pricing may also vary depending on your location and desired contract length, and these prices can change depending on your timing.
Equipment, installation, and activation fees also apply in some cases. More on that below.
Since Xfinity is a large entity in the ISP industry, it covers a huge area across the United States: it's available in 39 states. With that large area coverage comes a lot of variation in upload speeds and download speeds available to you.
Xfinity doesn't have solid available speeds until it conducts a speed test for a specific address. This can be an obstacle if you're looking at internet options but aren't certain about your future zip code.
But, it's also a benefit because customers don't have to pay a fee for a certain speed package unavailable in their area. The price for an internet plan depends on the internet speed that's available; you won't overpay for Mbps that you're not receiving in your location.
When choosing a speed, you should consider whether multiple devices will access the internet. Xfinity provides general package information to give you an idea of what you might pay for certain areas.
Along with quick internet speeds for reasonable prices, Xfinity also promises internet security.
Xfinity has partnered with Norton Antivirus to bring their customers online protection. These security measures are easily downloaded onto any computer or device once the you've chosen your package.
The cost for this software is included in the monthly Xfinity bill. There is no additional charge for this security service.
Free security is a big bonus which could keep you safe from theft and viruses.
Like many other internet service providers, Xfinity offers additional services, like cable, in addition to its high-speed internet.
But if you think cable is antiquated, that's not your only bundling option with Xfinity. Xfinity has the option for customers to stream hundreds of channels and videos to view in their own homes through Xfinity TV service, the Xfinity Stream app, Xfinity Instant TV, or Xfinity Cable TV.
Xfinity packages offer the customer more than one of these services. If you choose to add on more services through Xfinity, they're typically bundled at a lower price. This is a huge benefit if you're hunting for several new services, but it's a downside if you're not.
If you strictly want internet service, you might be missing out on some promotions and better deals.
If you don't plan on staying with Xfinity, or if you plan on moving shortly, you can choose an Xfinity plan with no contract. Customers who choose this option will pay a higher monthly rate, but this is a convenient choice for those who dislike being locked into a contract that may raise rates.
Xfinity does not offer unlimited data. It has implemented data limits. Some of these data caps are as high as 1 TB.
Xfinity also requires a one- to two-year contract on many of its packages. Some other internet service providers do not have data limits or require contracts, so if you're wary of committing to an ISP long-term, so this may offputting.
Xfinity's service has a few costs that customers consider hidden fees. While these aren't technically "hidden fees" because they are mentioned in Xfinity's contracts, users sometimes see them as abrupt and unfair:
More fees might apply depending on your plan. Check your specific Xfinity package, and be aware that many rates are negotiable.
While Xfinity is available in 39 states, some of its competitors are available in all 50. These variables can be a disadvantage and a reason that customers search for other internet service providers for their needs.
Service is great no problem at all very happy with their service quality no drop in the date email out standings
Xfinity has superior internet service and faster wifi
Excellent reliability with wifi and landline phone service. Decent pricing.
I have had good experience with this company. I use wifi all over the house, and it works well.
It’s a good experience. Sometimes slow but seldom down.
I have had good service from them. There is usually someone available to help troubleshoot problems here at home 24/7. Problems with outages, etc., are usually acknowledged with a timeline for repair.
Internet is good; cable part off and on good; pay too much
easy process to change serviecs and people are friendly and helpful
They provide reliable high speed internet, and easy to set up by yourself.
Mostly reliable, difficult to reach customer service at times..don’t call late at night
The product is ok. The website is awful, had to use telephone to set up automatic payment and was unable to talk to a human. I have Comcast in both Florida and Illinois. Unable to link the two accounts. Online help much too limited. Also, in Illinois, the technician did not practice social distancing on March 23 when he came to install. I had to sterilize a lot of stuff. He was not trained ok to be in peoples homes on that date.
Herman Murray Blueglass
Terrific! Easy to work, entertaining, good variety
I love my Comcast Xfinity internet service. It is reliable and the speed is great. I wouldnt trade it for any other Internet service.
Worst customer service in the WORLD! Price keeps changing. Not dependable..
They are responsive but consistency if internet is not level.
I have had Comcast for 15 years because they are the only provider in my area. Their service has improved some, their services and equipment also has improved since the first day, their prices for comparable services at other locations with other providers SUCKS! So if I had to break it down service quality has moved from 1 to 3, but value to services is 1 or zero.
I do not like the update to what we have now much less and more difficult to find what is playing for me.
As soon as people tried to cut the cord and use Comcast only for internet service and switch to streaming, Comcast started limiting traffic, so now I have to pay them an additional $50 a month for unlimited service. Now that Vodafone and T-Mobile are introducing broadband service, they are suspending the unlimited charge.
RECENTLY JACKED UP MY RATE SLOWED DOWN MY INTERNET AND HAS TAKEN XHANNS AND CANNOT CONTACT TO CANCEL , WAITED 4 DAYS ON MESSANGER
Excellent service, knowledgeable personnel, easy to deal with
Charges that could not be substantiated. I believe they charge just to make more money. I shared this information with the State of South Carolina, but my credit was still impacted.
I have been able to work from home with no internet interruptions.
ilike how the respone when i have a problem and how fast they arrive
Lose it once in awhile but for very short time. Speeds good.
Zero problems, it always works, fair price, good speeds.
Wow..lightning struck my cable box. Technician came out two weeks later and installed new bow. The problem i am having now is they took away channels and didn't tell me. I need s nee company comcast over priced and bad service.
George V. Corinaldi, Jr.
Comcast service has always been reliable and responsive to my questionsns
Sometimes the internet is just slow. Good reliability which is why we stay.
Edward & Mary Wilson
I am a long-term, high-satisfied customer. Connectivity is excellent and service, on the rare occasion it is required, is excellent!
Overall decent with few interruptions in service. Have notice when watching netflix the show will buffer then title wont be available. not sure if its internet or on Netflix's end
Comcast's service is good. However, the cost for Comcast service is very expensive.
Do not like that internet speed slows down. I am checking for new internet providers at a better rate
Over priced and they hold a monopoly in my area so no shopping around for decent internet. In what sane mind is just internet $20 cheaper than a full bundle of tv, internet, and phone. The internet speeds are unreliable and an extra $20 for "boost" internet is not worth it cause you'll never see the boost. If you have Comcast or thinking of getting it buy your own modem and save the extra $12 a month to rent one from them, it will pay off in the long run.
Great! Fast-easy to get answers to questions-knowledgeable
Horrible service! We pay ALOT of money for our internet to go out at least once a week! Can’t wait to change companies!
The service is good, but the price is very high, and too high by my estimation.
I've been with this internet company for many years and I'm still with them! However, I gave them a four because many times, lately I can't get on line ! This has been happening during not only peak hours but early mornings! Overall, not ready to change just yet!
Nice people. Internet is much faster than AT & T. Tv service is good
I have been with them for years and they have always been an awesome company!
When there are issue, they get them taken care of.
No problem with them so far. If I have any problem I call them and they fix it right away
excellent service and reliablity. The fastest internet in my area. Great company
Product is tops, service is terrible. Very pricey product but is the best available in my area, but hope you never have to talk with them. It is always over an hour on the phone, they don't have a clue what's going on in the field. The guys that show up at your house are very knowledgeable, but the office is horrible. Understand that the speed that they sell you will be at least twice whaty you will recieve at your computer, but it is still much better than competitors.
Working really well! We stream a lot and have no issues at least 8 devices at a time!
I pay $141 a month for my internet. Why I have no idea. Over rated. New customers got same package for $20/mo for 1 Year
The customer service is excellent and easy to access. They can generally offer a promotion for people working on a limited budget. And overall the bundles offered by Xfinity, are much more affordable.
OVER priced, under featured, CRAPPY service, RUDE unresponsive service.
Janice B. Hill
I've been with them for years and they are pretty good, they can come down on their service packages some more.
Unreliable and the call center is even worse. I called to have a repair but no call back and no repair. Figured it out and repaired it myself.
Difficult to navigate customer service for live agent. Difficult to get answers.constantly changing website, making it more difficult and less consumer friendly