Comcast is a major force in the telecommunications industry because of its large service area and the sheer number of customers it has served. If you've ever researched internet packages, Comcast has likely come up.

The company's regular rates start at $49.95 per month. You can bundle TV, phone, and home security services with its internet.

View Xfinity Reviews

The Comcast Company has two major parts: Comcast Cable and NBC Universal. These two parts work together to bring all of the various types of media to homes across the United States.

Xfinity is a part of Comcast Cable and brings phone, TV service, home automation, and high-speed internet to customers. A variety of package options are available depending on the speeds and features accessible in your area.

Xfinity has a commitment to great service that is backed by a money-back guarantee.

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The Good

  • High Speeds
  • High Availability
  • Security
  • Xfinity Bundle Advantages
  • Contract-Free Option

High Speeds

Xfinity Internet offers some of the highest speeds in the industry. Its internet plans are organized by speed.

  • 15 Mbps ($29.99 per month)
  • 60 Mbps ($29.99–$66.95 per month)
  • 150 Mbps ($44.99 per month)
  • 250 Mbps ($59.99 per month)
  • 400 Mbps ($60–$74.99 per month)
  • 1,000 Mbps ($70 per month)
  • 2,000 Mbps ($299.95 per month)

Some plans may not be available in some areas. Pricing may also vary depending on your location and desired contract length, and these prices can change depending on your timing.

Equipment, installation, and activation fees also apply in some cases. More on that below.

High Availability

Since Xfinity is a large entity in the ISP industry, it covers a huge area across the United States: it's available in 39 states. With that large area coverage comes a lot of variation in upload speeds and download speeds available to you.

Xfinity doesn't have solid available speeds until it conducts a speed test for a specific address. This can be an obstacle if you're looking at internet options but aren't certain about your future zip code.

But, it's also a benefit because customers don't have to pay a fee for a certain speed package unavailable in their area. The price for an internet plan depends on the internet speed that's available; you won't overpay for Mbps that you're not receiving in your location.

When choosing a speed, you should consider whether multiple devices will access the internet. Xfinity provides general package information to give you an idea of what you might pay for certain areas.

Security

Along with quick internet speeds for reasonable prices, Xfinity also promises internet security.

Xfinity has partnered with Norton Antivirus to bring their customers online protection. These security measures are easily downloaded onto any computer or device once the you've chosen your package.

The cost for this software is included in the monthly Xfinity bill. There is no additional charge for this security service.

Free security is a big bonus which could keep you safe from theft and viruses.

Bundling Advantages

Like many other internet service providers, Xfinity offers additional services, like cable, in addition to its high-speed internet. 

But if you think cable is antiquated, that's not your only bundling option with Xfinity. Xfinity has the option for customers to stream hundreds of channels and videos to view in their own homes through Xfinity TV service, the Xfinity Stream app, Xfinity Instant TV, or Xfinity Cable TV. 

Xfinity packages offer the customer more than one of these services. If you choose to add on more services through Xfinity, they're typically bundled at a lower price. This is a huge benefit if you're hunting for several new services, but it's a downside if you're not. 

If you strictly want internet service, you might be missing out on some promotions and better deals.

Contract-Free Option

If you don't plan on staying with Xfinity, or if you plan on moving shortly, you can choose an Xfinity plan with no contract. Customers who choose this option will pay a higher monthly rate, but this is a convenient choice for those who dislike being locked into a contract that may raise rates.

The Bad

  • Data Limits
  • Fees
  • State Coverage

Data Limits

Xfinity does not offer unlimited data. It has implemented data limits. Some of these data caps are as high as 1 TB. 

Xfinity also requires a one- to two-year contract on many of its packages. Some other internet service providers do not have data limits or require contracts, so if you're wary of committing to an ISP long-term, so this may offputting.

Fees

Xfinity's service has a few costs that customers consider hidden fees. While these aren't technically "hidden fees" because they are mentioned in Xfinity's contracts, users sometimes see them as abrupt and unfair:

  • Installation fee. This can be negotiable, but technicians typically charge a $60.00 fee to install Xfinity. Customers can opt for a do-it-yourself kit for a cheaper cost.
  • Reactivation fee. If a customer temporarily turns off their service, Xfinity charges a small reactivation fee.
  • Equipment fee. If you choose to rent Xfinity gateway, the provider's 2-in-1 modem/router, you'll pay a monthly rental price. Customers looking to lower their bill should purchase their own compatible equipment upfront.
  • Xfinity TV fees. Xfinity charges several fees for add-on TV service, including premium channels and DVR.
  • Late payment fee. Xfinity will charge an add-on of $10.00 if a customer pays their bill late.
  • Early termination fee. Xfinity Internet offers customers a 1-year contract where their price is locked in for that year. However, if the customer needs to end the contract early, they are subject to an early termination fee.

More fees might apply depending on your plan. Check your specific Xfinity package, and be aware that many rates are negotiable.

State Coverage

While Xfinity is available in 39 states, some of its competitors are available in all 50. These variables can be a disadvantage and a reason that customers search for other internet service providers for their needs.

The Bottom Line

If you're looking at a few different internet service providers, it can be frustrating to figure out what type of package you can get in your area and how much you'll have to pay. Xfinity requires a contract, has data limits, and isn't available in all 50 states.

However, customers who choose Xfinity Internet will enjoy a host of benefits and features like Norton Antivirus software, access to hotspots across the country, and a money-back guarantee. We recommend checking out Xfinity's services to see if they are a good fit for you. 

Be sure you understand the terms of your internet service agreement and whether there are additional fees, like an installation fee or surcharges for a modem and router.

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User Reviews

Star Rating

3.3
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1,058 Reviews

Review Breakdown

5 star
28%
4 star
22%
3 star
19%
2 star
11%
1 star
21%

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B Warfield

April 28th, 2020 League City, TX DETAILS arrow_drop_down

Service is great no problem at all very happy with their service quality no drop in the date email out standings

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Richard Elliott

April 28th, 2020 Menlo Park, CA DETAILS arrow_drop_down

Xfinity has superior internet service and faster wifi

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Bob

April 28th, 2020 DETAILS arrow_drop_down

Excellent reliability with wifi and landline phone service. Decent pricing.

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Danny Skelton

April 28th, 2020 League City, TX DETAILS arrow_drop_down

I have had good experience with this company. I use wifi all over the house, and it works well.

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Tom

April 28th, 2020 Osseo, MN DETAILS arrow_drop_down

It’s a good experience. Sometimes slow but seldom down.

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John

April 28th, 2020 Seattle, WA DETAILS arrow_drop_down

I have had good service from them. There is usually someone available to help troubleshoot problems here at home 24/7. Problems with outages, etc., are usually acknowledged with a timeline for repair.

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Mary Johnson

April 28th, 2020 Stockton, CA DETAILS arrow_drop_down

Internet is good; cable part off and on good; pay too much

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Julie L

April 28th, 2020 Napa, CA DETAILS arrow_drop_down

easy process to change serviecs and people are friendly and helpful

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James Severns

April 28th, 2020 Graham, WA DETAILS arrow_drop_down

They provide reliable high speed internet, and easy to set up by yourself.

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Joann

April 28th, 2020 Vancouver, WA DETAILS arrow_drop_down

Mostly reliable, difficult to reach customer service at times..don’t call late at night

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Charles Stokes

April 28th, 2020 Bloomington, IL DETAILS arrow_drop_down
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The product is ok. The website is awful, had to use telephone to set up automatic payment and was unable to talk to a human. I have Comcast in both Florida and Illinois. Unable to link the two accounts. Online help much too limited. Also, in Illinois, the technician did not practice social distancing on March 23 when he came to install. I had to sterilize a lot of stuff. He was not trained ok to be in peoples homes on that date.

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Herman Murray Blueglass

April 28th, 2020 Sarasota, FL DETAILS arrow_drop_down
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Terrific! Easy to work, entertaining, good variety

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Shelly Nelson

April 28th, 2020 Battle Ground, WA DETAILS arrow_drop_down

I love my Comcast Xfinity internet service. It is reliable and the speed is great. I wouldnt trade it for any other Internet service.

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Modris Reinbergs

April 28th, 2020 DETAILS arrow_drop_down

Worst customer service in the WORLD! Price keeps changing. Not dependable..

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Jan Watling

April 28th, 2020 Los Angeles, CA DETAILS arrow_drop_down

They are responsive but consistency if internet is not level.

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Randy Federspill

April 28th, 2020 Fredericksburg, VA DETAILS arrow_drop_down

I have had Comcast for 15 years because they are the only provider in my area. Their service has improved some, their services and equipment also has improved since the first day, their prices for comparable services at other locations with other providers SUCKS! So if I had to break it down service quality has moved from 1 to 3, but value to services is 1 or zero.

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Margaret Medina

April 28th, 2020 Lancaster, PA DETAILS arrow_drop_down

I do not like the update to what we have now much less and more difficult to find what is playing for me.

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Tony Loda

April 28th, 2020 Aurora, CO DETAILS arrow_drop_down

As soon as people tried to cut the cord and use Comcast only for internet service and switch to streaming, Comcast started limiting traffic, so now I have to pay them an additional $50 a month for unlimited service. Now that Vodafone and T-Mobile are introducing broadband service, they are suspending the unlimited charge.

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John Pesente

April 28th, 2020 Hanson, MA DETAILS arrow_drop_down

RECENTLY JACKED UP MY RATE SLOWED DOWN MY INTERNET AND HAS TAKEN XHANNS AND CANNOT CONTACT TO CANCEL , WAITED 4 DAYS ON MESSANGER

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Anonymous

April 28th, 2020 Saint Albans, VT DETAILS arrow_drop_down

Excellent service, knowledgeable personnel, easy to deal with

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Denise Longman

April 28th, 2020 Charleston, SC DETAILS arrow_drop_down

Charges that could not be substantiated. I believe they charge just to make more money. I shared this information with the State of South Carolina, but my credit was still impacted.

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Marilyn

April 28th, 2020 Nottingham, MD DETAILS arrow_drop_down

I have been able to work from home with no internet interruptions.

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Joan

April 28th, 2020 Lock Haven, PA DETAILS arrow_drop_down

ilike how the respone when i have a problem and how fast they arrive

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Bob Marciano

April 28th, 2020 Lady Lake, FL DETAILS arrow_drop_down

Lose it once in awhile but for very short time. Speeds good.

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Bob Cardone

April 28th, 2020 Norcross, GA DETAILS arrow_drop_down

Zero problems, it always works, fair price, good speeds.

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Frankie Williams

April 28th, 2020 Wakulla Springs, FL DETAILS arrow_drop_down

Wow..lightning struck my cable box. Technician came out two weeks later and installed new bow. The problem i am having now is they took away channels and didn't tell me. I need s nee company comcast over priced and bad service.

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George V. Corinaldi, Jr.

April 28th, 2020 Potomac, MD DETAILS arrow_drop_down

Comcast service has always been reliable and responsive to my questionsns

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Dianna Herron-Watson

April 28th, 2020 Decatur, GA DETAILS arrow_drop_down

Sometimes the internet is just slow. Good reliability which is why we stay.

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Edward & Mary Wilson

April 28th, 2020 DETAILS arrow_drop_down

I am a long-term, high-satisfied customer. Connectivity is excellent and service, on the rare occasion it is required, is excellent!

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Erik Wilhide

April 28th, 2020 Taneytown, MD DETAILS arrow_drop_down

Overall decent with few interruptions in service. Have notice when watching netflix the show will buffer then title wont be available. not sure if its internet or on Netflix's end

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George Hluchy

April 28th, 2020 Sicklerville, NJ DETAILS arrow_drop_down

Comcast's service is good. However, the cost for Comcast service is very expensive.

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LLOYD ROSE

April 28th, 2020 Gloucester, MA DETAILS arrow_drop_down

Do not like that internet speed slows down. I am checking for new internet providers at a better rate

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Rick

April 28th, 2020 Monson, MA DETAILS arrow_drop_down

Over priced and they hold a monopoly in my area so no shopping around for decent internet. In what sane mind is just internet $20 cheaper than a full bundle of tv, internet, and phone. The internet speeds are unreliable and an extra $20 for "boost" internet is not worth it cause you'll never see the boost. If you have Comcast or thinking of getting it buy your own modem and save the extra $12 a month to rent one from them, it will pay off in the long run.

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Jean Whitaker

April 28th, 2020 Maysville, KY DETAILS arrow_drop_down

Great! Fast-easy to get answers to questions-knowledgeable

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Sgundrum16

April 20th, 2020 Panama City, FL DETAILS arrow_drop_down
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Horrible service! We pay ALOT of money for our internet to go out at least once a week! Can’t wait to change companies!

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Jing Farber

April 17th, 2020 DETAILS arrow_drop_down

The service is good, but the price is very high, and too high by my estimation.

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Walt

April 17th, 2020 DETAILS arrow_drop_down

I've been with this internet company for many years and I'm still with them! However, I gave them a four because many times, lately I can't get on line ! This has been happening during not only peak hours but early mornings! Overall, not ready to change just yet!

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Terry Cline

April 17th, 2020 DETAILS arrow_drop_down

Nice people. Internet is much faster than AT & T. Tv service is good

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Shirley Godin

April 17th, 2020 DETAILS arrow_drop_down

I have been with them for years and they have always been an awesome company!

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Dan Halladay

April 17th, 2020 DETAILS arrow_drop_down

When there are issue, they get them taken care of.

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Keisha lindo

April 17th, 2020 DETAILS arrow_drop_down

No problem with them so far. If I have any problem I call them and they fix it right away

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James Dent

April 17th, 2020 DETAILS arrow_drop_down

excellent service and reliablity. The fastest internet in my area. Great company

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Mark

April 17th, 2020 DETAILS arrow_drop_down

Product is tops, service is terrible. Very pricey product but is the best available in my area, but hope you never have to talk with them. It is always over an hour on the phone, they don't have a clue what's going on in the field. The guys that show up at your house are very knowledgeable, but the office is horrible. Understand that the speed that they sell you will be at least twice whaty you will recieve at your computer, but it is still much better than competitors.

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DeeAnna

April 17th, 2020 DETAILS arrow_drop_down

Working really well! We stream a lot and have no issues at least 8 devices at a time!

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Leland Fincher

April 17th, 2020 DETAILS arrow_drop_down

I pay $141 a month for my internet. Why I have no idea. Over rated. New customers got same package for $20/mo for 1 Year

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Kc

April 17th, 2020 DETAILS arrow_drop_down

The customer service is excellent and easy to access. They can generally offer a promotion for people working on a limited budget. And overall the bundles offered by Xfinity, are much more affordable.

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John Cruckshank

April 17th, 2020 DETAILS arrow_drop_down

OVER priced, under featured, CRAPPY service, RUDE unresponsive service.

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Janice B. Hill

April 17th, 2020 DETAILS arrow_drop_down

I've been with them for years and they are pretty good, they can come down on their service packages some more.

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Vito Salvatore

April 17th, 2020 DETAILS arrow_drop_down

Unreliable and the call center is even worse. I called to have a repair but no call back and no repair. Figured it out and repaired it myself.

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Stephanie Bertani

April 17th, 2020 DETAILS arrow_drop_down

Difficult to navigate customer service for live agent. Difficult to get answers.constantly changing website, making it more difficult and less consumer friendly