Name: Comcast Xfinity Internet
Rating: 3.2

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Lamont

Customer service and care can improve. The service was fine when I had it but once I ran into personal problems not financial. My bill was paid in full. But, I was charged for equipment that I returned and it I'll affected my credit score.

4 years ago

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Jane Fairfield, CA

Provide consistent service to everyone. Told me I am at the end of the line so my service is not the best. Well then, I wish to pay the end of line fee!

4 years ago

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Mekhell Shavers Detroit, MI

I like the speed of the internet but it could be faster, and it should be cheaper or prizes because I been paying the same price for 2 years.

4 years ago

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Chy Colchester, VT

I would give lower if I could. Ever since 2008 we’ve had Comcast. It’s our only option in the area and it’s horrible. Internet cuts out constantly. We’ve used three different routers and every time our service doesn’t work they blame the routers no matter how often we switch them.

4 years ago

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Nic Philadelphia, PA

Customer service is horrible, trying to cancel an account is an even more horrific experience. I tried to cance my account on the first of August and they charged me for using the internet until October so I was charged for multiple months after I sent the router back and called twice to cancel.

4 years ago

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Jason Pittsburgh, PA

I got charged for internet months after I had cancelled the service. Customer representatives agreed that I had been incorrectly charged and that I would be refunded. After three different phone calls with representatives, all agreeing that I would be refunded, I have yet to receive a refund.

4 years ago

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Arose827 Laurelton, NJ

Internet isn’t terrible, but as soon as you run into any even minor problem with your service expect a multiple hour conversation with the support staff asking an entire array of dumb questions that don’t pertain to what you need done at all. Would be a 4 or 5 star review if customer service was not completely atrocious

4 years ago

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Jorge R Martinez-Tello Claxton, GA

Great experience, fast respond, friendly support, excellent website, offers everything you need in one package.

4 years ago

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Pruthvi Vadlamudi Saint Paul, MN

The service at our place is really poor the connection breaks every day at least 2-3 times when I have really something important to work. This is not expected from a service provider like Xfinity. I am really not happy with this and needs work on this. Xfinity needs to fix this ASAP and give assurance that this is not gonna happen again.

4 years ago

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Horacio Lerch Miami, FL

Worst service ever, I'm paying for 1 Gbps and I'm getting normally between 100 and 200 Mbps, sometimes I get 10Mbps! I use my cellphone as a hotspot and it goes faster. Awful I got the Xpods the sell....Totally useless, I have a TV 1 foot away from one of the pods, but it's connected to the box downstairs so I get a terrible service

4 years ago

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Laura Knoxville, TN

The internet drops a lot every 30 ish minutes. I have had xfinity for about 9 months and just as I am going to need a new contract the internet starts dropping and going out at Radom. They are probably trying to get me to pay more for better streaming and what not. Will I’m not they will be lucky if I stay with them!

5 years ago

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Christopher L. Hanley

Excellent. Only improvement would be price. Their corporate taxes have been reduced. They should pass it on to the customers.

5 years ago

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Marilyn Jessie Elizabethtown, KY

Very dependable internet& wifi. Great customer support and very knowledgeable. Very prompt when help is needed.

5 years ago

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Brigid Ohara

Horrible, i am awaiting to switch to ATT. The agents are rude. One agent will tell you one thing and then when you call back another agent will say something else. This literally just happened to me yesterday. I spent 45minutes on the phone with them and got no where.

5 years ago

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Bob Peters

Worst company I have ever hired they lie cheat and steal. Raise prices at the drop of a hat. Not only don't honor their commitments they don't care if you cancel their service or sue them. Anyone with any dispute should sue them, they fold like a accordion. Please

5 years ago

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Margie Shapiro Arvada, CO

Lots of outages that effect all of our services. They cut through a main sprinkler line which has caused high water bills, dead plants and costly sprinkler repair. I have called 7 times in two months without a return call. The manager that I finally spoke to was arrogant and could not give a darn if we kept their services or not.

5 years ago

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Nikunj San Diego, CA

Its has been good so far. In terms of service. Haven't faced any issues as such apart from few breakdowns. Customer service is good

5 years ago

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Dylan Findlay South Jordan, UT

The service is reliable and speed is fairly quick. The only problem I have is that my price keeps going up. The customer service representatives are less than helpful.

5 years ago

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Kelsey O’Neil Manassas, VA

They don't own up on their end. They give you 'a deal' to use them, offering a visa gift card and competitively priced service, and you don't get any of it.

5 years ago

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Heather L Slauzis Yuba City, CA

Very reliable. Good customer service. Technician have always been within the time window frame that I was quoted.

5 years ago

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Mary W.

the company delivered what they promise time doesn't matter with them customer service is very patient.

5 years ago

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Kristine Marshall

Over all it's been good...much better than CenturyLink, but what time does still slow and our TV has trouble at times as well

5 years ago

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maria mulaniff Clarence Center, NY

STAY AWAY I have been calling and trying to get my bill resolved as I was charged for unauthorized services. They refuse to credit my account. They charge $150 a month for basic tv and basic internet, WOW. I live in new york and I do not pay this much. Talk about ripping the snow birds

5 years ago

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Ray L in VT

Slow when getting into it and it takes different routes getting in at different times, when writing text half way through an email it just drops everything out and I have to start over.

6 years ago

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Robert Abricki Barneveld, WI

The high level speed is the best around for the area. The boost level had to used thought to intensify the signal with the comcast modum and router.

6 years ago

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Luis guerra Salt Lake City, UT

I had bad expirence with infinitycomcast they send the salesman and they tell you one price and the bill comes with a different price. They weren’t honest with me I didn’t like there service.

6 years ago Edited September 14, 2021

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Dean Lodi, CA

Service is automated and this is horrible to not talk a recording and this company has stores that herd you in like cattle

6 years ago

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Lynette Ligameri

Because I like them. They are a great company to go to. I would offer to anyone that would want to watch movies.

6 years ago

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Mari Whealon Urbana, IL

Theyre affordable and get good service.Ive never had any problems with this service. Seems ok with me.

6 years ago

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Daryn Oregon City, OR

Crappy customer service, they can never truobleshoot anything and want to place balme on something else other than their service. Internet connection is slow and likes to cut out. They charge you an arm and a leg for internet service if you don't want to 'bundle'. No other good options for service!

6 years ago

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Claire Dobie Martinez, CA

Outrageous fees, inconsistent service, incompatible with external devices, slow speeds despite paying extra for higher speed, difficult to reach and understand representatives

6 years ago

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SIMONA POPA Downers Grove, IL

Half star for Xfinity and the other half for AT&T. .. And I am generous. Both horrible customer services, slow internet but promises over promises when they do their commercials. Someone must do something to regulate them. They don't have rules they can promise what they want and do the opposite without fearing the consequences.

6 years ago

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Karl Grimmett

Very reliable and fast download speeds, I would give a 5 start if they would offer residential upload speeds greater than 10 Mbps

6 years ago

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Toni L Hite

Pricing options are outrageous. I need the internet and hardly watch TV but if I get the basic version it costs just as much as having all the channels.

6 years ago

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Alicia Salt Lake City, UT

Fast and friendly service from everyone very helpful can understand all of the people service is fixed very fast

6 years ago

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Jeremy Los Angeles, CA

Our internet connection routinely goes out and Comcast claims that the only solution is a new box. Bought a new box and had the same issue. Contacted Comcast and they claimed that we needed a new box. Don't see what I can do here because I need internet. Oh well. Comcast you win again.

9 years ago

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robert weaver Lewistown, PA

Affordable and reliable service. Customer service though sometimes hard to understand have done a good job resolving any issues that arise

9 months ago

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Rebecca Tucker Oakland, CA

Extremely happy with the service as well as customer service that they provide. Internet speed is excellent.

9 months ago

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Katherine Domorod Newark, DE

Unfortunately, like everything else, Comcast Xfinity is pricey. So far I'm willing to pay for the dependability and good customer service.

9 months ago Edited July 1, 2023

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C C Foley, AL

If xfinity is in your area, you should use it. Easy to stream multiples movies and games at the same time!

9 months ago

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Maybeline Sandoval IL

I enjoy having Xfinity. Sometimes they do overcharge but they try to find a way to help. I been a loyal customer for 5 years now.

11 months ago

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Kairos Enterprises LLC Olathe, KS

Their service is average. They are hard to reach and often have representatives that English is not their first language, making it hard to communicate your issue.

11 months ago

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MonsterCanineFlorida , LLC Saint Augustine, FL

Overall good experience compared to the competition they won out 👍 Their internet speed is second to none and I recommend them

1 year ago Edited April 13, 2023

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Ricardo Ortiz Fredericksburg, VA

This is the only internet / cable company in my area. Very high cost, internet is a 6 out of 10 on speed. Too many unnecessary channels but I still have to pay for them. Customer service is a 8 out of 10.

1 year ago

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Hermann M. Bristow Boise, ID

i used this in my other property different town they are great and have great packges for all pockets with that said i wish they had the service in my town as well

1 year ago

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Ariele O'Brien Punta Gorda, FL

My internet is fast and reliable (for 99% of the time), but the prices keep jumping. In the last two years, service has gone up $15/ month. There's no warning either.

1 year ago

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Rebecca Welder Punxsutawney, PA

They are very friendly , the technicians are very friendly and they know what they are doing. And you get to pick your own package they you wantp

1 year ago

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Teon Hall Washington, DC

I love the internet essentials of $9.95 I guess you get what you pay for. The internet freezes a lot and at times runs slow. Its multiple appliances using at once, why cant it be as good as businesses

1 year ago

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Mark Karmco

When you ask for a reasonable or lower price they always say you have the lowest , and tell you you have so many channels. That's true , I have more channels than you can believe ! BUT 3/4 of them are music, and Spanish channels ! I don't speak Spanish! I'm a senior citizen and try to live on SS can't keep going like this will have to shut TV down. My only source of local, world, news and religious .

1 year ago

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Steve Portland, OR

Xfinity seems to have become more reasonable on charges. However, I'd like a bit more flexibility on packages to get Internet. In any case, they are pretty reliable.

1 year ago