Name: Comcast Xfinity Internet
Rating: 3.2

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Timothy Foote Detroit, MI

We've had Xfinity-Comcast Internet since 2017. No problems! We have an unlimited data plan and it seems to take care of our needs.

1 year ago

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Dee Leesburg, GA

The service was slow and there was often issues with slow internet in the area we lived. We relocated out of state and this service was not in the new area. We canceled on time but instead of honoring that, they took double the amount out of my bank account. They charged a $50 service fee to cancel and refunded me less than $2. I would not recommend them due to the poor service.

1 year ago

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Jeff Barton Layton, UT

I love the quality of service and the speed. Their service has always been great but I do have some outages during heavy rain. That's why it's only a 4*

1 year ago

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Sean Zernickow Monument, CO

Overall like the services provided. There are times of frustrations and costs seem to be continually increases. Have been a customer now for almost four years, and don't have any major complaints other than costs.

1 year ago

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Dianne Gurule

I like my Xfinity wifi I haven't had any problems! If I have to reset my internet all I have to do is get on the app and its easy to work with

1 year ago

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Gina Donofrio

Comcast was a bit different than any other Internet company with whom I've conversed. The information was presented to me, but I think my Agent had a bad day. It was a very short call.

1 year ago

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Niecy Proctor, WV

Xfinity Comcast will not run cable back to the 8 homes that are back our Lane. If it was a township or state road it would be a possibility. But otherwise we as an individual or all the neighbors (yeah right) would have to pay close to us not more than 10K to run the cable a 1/4 mile and little further back from main road. We would like the chance to get cable and not have to pay high prices for satilite internet and TV. Thank you.

1 year ago

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Whitegul Slime Grand Rapids, MI

I love my Xfinity no problems with service. Customer service is great when I called to first start service they let me know all the deals

1 year ago Edited September 26, 2022

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Rich H. Carmel, NY

Generally satisfied with Comcast Xfinity internet, just wish I could bring the costs down. Also, I'm still baffled as to why I need to have a landline through Comcast to get the best rate, I don't need a landslide!

1 year ago

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David Barber LA

Really enjoying my apartment Wi-Fi coverage with Xfinity. Was very easy to set and I am not a “tech- savvy” guy! I have had no problems.

1 year ago

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Ruth Gordon FL

Comcast has a wide variety of channels and stays current with their customers wants and desires. However the prices are not flexible for people on fixed incomes. Please adjust your menu.

1 year ago

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Rick Gore Canton, GA

Best internet provider available to my area. But, their customer service is a joke. They know that you have very little in the way of other choices, so they can and do take advantage of you. Also very pricey!

1 year ago

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Marisa K Miami, FL

Tv plans are a rip off. U have premium plan movie channels hbo, cinemax ect...They play SAME movies over and over and over again ur payin extra $$$ for nothing. It WAS FREE but NOW they charge u for nearly every show WORTH WATCHING on ON-DEMAND they try to get u any way they can for more money. So Ive switched to Roku, pluto, amazon prime, netflix, hulu all those are great bc at least you can watch diff movies and shows instead of paying 300 for encores and repeats.

1 year ago

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Jepheth White Fairfield, CA

I like the fast internet. It can be a little expensive but there are ways to get it decreased. I like being able to go to a brick and mortor store to do business

1 year ago

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Alice Winton Canton, GA

If you need to speak to an agent it takes a long time to do so. You may be on the phone a long time or e given the option to call back. I have talked to 3 different agents regarding my home phone over a 5 day period and I am still without a home phone. Customer Service stinks. Comcast goes up on my bill every month a few cents ,a few dollars, and then thirty dollars. I can't hardly wait until my 12 months are up and it is bye bye Comcast.

1 year ago

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Aujana Denver, CO

We have them now. We love them. Been with these guys for 3 years now. They offer good prices and fare rates. They work with you to pay your bill.

1 year ago

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Frank Rivera Lynnfield, MA

Recently switched to Comcast. Their service plans fit my family's streaming and work from home needs at a faironthly rate.

1 year ago

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Gaju Shrestha Herriman, UT

I have comcast for more than one year. So far I am satisfied with their service. The internet speed is good and bundling with tv and phone has saved money.

1 year ago Edited August 1, 2022

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Sarah Berks Atlanta, GA

I have had it since December. It's awesome. It hasn't ever gone down yet so can't speak to service, but the installation techs were great.

1 year ago

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Bethany Burleson Elkridge, MD

The service is pretty good but we've had many issues as well such as slowing down and cutting out here and there. It is very expensive, so thats definitely a negative aspect.

1 year ago

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Daniel Smith New York, NY

Great quality of service and speed. Also very good at notification during loss of service in area and providing scope/time to recover. Worth the cost of service.

1 year ago

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George Thomas San Ramon, CA

The service has seen us through the Pandemic. With remote working, the internet connectivity was critical and Comcast lived up to the expectation for a large part.

1 year ago

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Joel Lopez San Francisco, CA

Super fast internet, with good customer service. On the expensive side but it is my only option . Had to buy my own internet extenders, Thiers didn't cover the whole house.

1 year ago

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Laura Mccall Yreka, CA

I had xfinity for 20yrs never had a problem only reason I switched was because I moved to a town where they don't service. Customer is really nice.

1 year ago

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Ms C Leawood, KS

Excellent! Only one down time for maintenance, no down time for severe storms. Very good quality and great speed. The best internet I have had.

1 year ago

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Aiko May Chico, CA

Been a loyal customer for over 10 years. Don’t appreciate the high costs and steady rate increases but continue service because they pretty much monopolize the cable service field.

1 year ago

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heidi m johnson Mt. Pleasant, SC

I'm not a fan. I have had them for about a year I live in an area who doesn't use anything but Xfinity. They are more expensive I have trouble with the reception. It shuts off from time to time. I do not recommend them.

1 year ago

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Blake Finley Belize City, BZ

Technician's have almost no training, very poor service, unstable. Willing to lie to your face when they know things are their fault. They're over working their system to try to scrape every last dime out of it, even though they know they aren't able to deliver what they're selling to people. Switched to another company.

1 year ago

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D Phoenix, AZ

I have had internet service with Comcast’s for over 6 years with no problems. The price may be a little high but service is great

1 year ago

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Robyn LeClair Essex Junction, VT

The service is fine when IP is working. It seems to go "out" a lot and I wonder if we need an updated modem because we've had this one for quite awile. It also takes forever To restart when restarting is necessary.

1 year ago

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Jen

xfinity is one of the worst companies I have ever dealt with. They charge too much and have horrible internet service. My husband was sent to collections by them, when he owed no money to them. Come to find out it was another man with the same name who lives on the other side of the country, but it was such a hassle to get xfinity to correct this issue. Avoid using them if you can, I can't wait to cancel.

1 year ago

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Linda Gant Niles, MI

Xfinity keeps raising their rates-even if you have a 2-year contract with them. They DO NOT have a strictly US based customer service. It is extremely difficult to understand 95% of the representatives. They say they have increased our speed with new equipment-not true!

1 year ago

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Pacific Austin San Francisco, CA

I have had Comcast internet for over 10 years in various homes that I’ve lived in. The speed has never been as advertised and the costs keep increasing. We needed to add two WiFi extenders just to get slow upload speeds in our home.

1 year ago

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Mike Miscik Michigan City, IN

Been with since 1984 and they been there when ever I need help with something and their price for wi-fi is very good to.

1 year ago

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Baker

Internet goes down about once a week. Speeds are fine and I’m used to hitting the reset button on the modem to get everything back up and running. Still better than AT&T

2 years ago

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Marissa Rogers Yakima, WA

Their service is great. Their customer service is terrible. Every time I have to call, it makes me sick. They act like they've never talk on the phone or used a computer in their lives.

2 years ago

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Veraneec Richards Chicago, IL

Xfinity has amazing customer service representative’s! I would recommend there services to all of my friends and family. Thanks!

2 years ago Edited April 4, 2022

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Mani Rai Pittsburgh, PA

Good internet service. I am with Comcast Xfinity since from Six years I have still same plan running good. Service is good .

2 years ago

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Shelley Berardi Lancaster, PA

Lot to choose from sometime a little overwhelming. Customer service will help you the best way they know how. The only thing is the price could be less.

2 years ago

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Danielle Oleary Peabody, MA

Xfinity is ok. They are expensive. The wifi is pretty good sometimes it lags. The cable is inconsistent it goes out randomly. The customer service agents are good just takes forever to get someone.

2 years ago

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Abdul Alim Buffalo, NY

Used it while I was in Michigan state for 2 years. Great service. Actually helped 5 other friends to switch to comcast, they couldn't thank me enough.

2 years ago

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Emma Higley Portland, OR

Products seem overpriced. Especially when there are so many more choices for entertainment than there used to be. Companies like Hulu, Pluto, etc make cable seem overpriced. Customer Service is difficult to contact & often requires long waits for service and/or repair.

2 years ago

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Rick Walkuski Houston, TX

I was late (15 days) on payment, usually getting a ‘friendly’ reminder, sometimes 6 weeks later, but we’d square up. Thanksgiving weekend, they cut me off, no warning, no ‘friendly’ reminder, nothing. Tried to call & square up, closed for the holiday. No football, disappointed guests. I turned in the equipment & went with their competitor. Years later, they send an invoice & turn me in to the collections, for the equipment. I contest while they give me their lawyers number. Called many times, left messages with NO acknowledgement.

2 years ago

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Debbie Cox Charlotte, NC

The internet service is excellent but I rated a 3 because the customer service is not very good. I always get someone that English is not their first language and it makes the call very difficult.

2 years ago

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Michael Surber Little Rock, AR

Loved it never had a single problem with Comcast. It always worked great. Highly recommend! Internet service was amazing never had any problems!!

2 years ago Edited February 14, 2022

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Amber Widener

Always had a good experience with Comcast! Great customer service & by far the best internet, phone and tv service. All for one great price!

2 years ago Edited February 14, 2022

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Bjorn Velasco Houston, TX

I love Xfinity! I’ve been with them for 3 years. Excellent deals and they really work with you if you find yourself in a jam, late payment.

2 years ago

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4vampee Chicago, IL

It is okay. However, we have unlimited but it isn’t actually unlimited and our monthly bill is always very high. I don’t understand why they state unlimited when there is a cap.

2 years ago

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Ashley Thompson Sherwood, AR

The internet has been great and there are very few "slow times". However, the price is always climbing and that is the only negative.

2 years ago Edited July 19, 2022

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M. Nielsen South Bend, IN

Can never get thru to customer service, I've been trying to switch my plan and have waited and waited and waited I don't have time to sit for hours it costs way too much and is not reliable at all.

2 years ago Edited July 20, 2022