error This company may not service all states.

Charter Spectrum, also known as Spectrum, has been operating since 1993 and is a household name in the United States. The company, which recently merged with Time Warner Cable and Bright House Networks, serves more than six million people, making it the fourth largest cable company and one of the largest internet providers in the country. 

Charter Spectrum provides internet speeds up to 60 Mbps with no data caps. Its internet service requires a one-year contract.

View Charter Spectrum Reviews

Spectrum offers services in a huge span of the country, especially compared to other internet service providers. 

Charter has been able to grow rapidly in just a few decades, attributing this success in part to its customer service commitment. That commitment involves a fast broadband network and all the tools necessary to meet internet connection needs. 

The Charter Spectrum team is willing to help their customers in any way they can to have a positive experience with their company. They offer cable and fiber-optic internet plans.

The Good

  • No Data Caps
  • Short Wait Window
  • Spectrum Enterprise
  • Bundling Options
  • No Hidden Fees

No Data Caps

Spectrum internet doesn't limit its customers with data caps. A lot of competitors have data limits, and when customers go over these limits they pay fees or their services are disrupted. It's a convenience worth looking into, and this feature alone may be what steers you to Spectrum.

Short Wait Window

The Spectrum internet team knows losing internet service can mean losing time and money. At some point, you'll probably need a technician to come to your home or business to work on network equipment. 

Many companies who send out technicians leave the time window wide open and make the customer wait for hours for the technician. Thankfully, Charter Spectrum is different. They set a two hour window that the technician will be there. If the technician does not make the allotted time, Charter Spectrum will pay the customer $20.

They also have a 30-day money-back guarantee their customers can take advantage of if they are not satisfied with their service or the products they receive.

Spectrum Enterprise

Spectrum offers fiber-optic business internet for companies who want a fast connection for phone, internet, and TV service. Spectrum Enterprise also delivers cloud services for their business customers.

Bundling Options

While Spectrum may not have a variety of standalone internet packages, they do have several options that can help you bundle internet, phone service, and cable channels:

  • Charter Spectrum Double Play — $89.98 per month, 125+ channels and 100 Mbps
    • Silver — $109.98 per month, 175+ channels and 100 Mbps
    • Gold — $129.98 per month, 200+ channels and 100 Mbps
  • Spectrum Internet & Phone — $64.98 per month, unlimited calling and 100 Mbps
  • Spectrum Triple Play Select — $99.97 per month, 125+ channels, unlimited calling, and 100 Mbps
    • Triple Play Silver — $119.97 per month, 175+ channels, unlimited calling, and 100 Mbps
    • Triple Play Gold — $139.97 per month, 200+ channels, unlimited calling, and 100 Mbps

No Hidden Fees

While Spectrum does charge a fee to lease a router and another fee for installation, the company is more transparent than some service providers in the industry. Be sure to read contract terms thoroughly and take time to understand billing, your monthly rate, and whether you'll pay more after a certain duration of service.

The Bad

  • Limited Internet-Only Packages Available
  • Highest Download Speed is 60 Mbps

Limited Internet-Only Packages Available

Most internet service providers try to meet various audience needs by offering many different plans and bundles. These packages usually have a large selection of internet speeds (download and upload speeds), features, and prices to choose from. With all of these options, you're more likely to find the best fit for your specific internet and pricing needs. This is not the case with Spectrum internet, as they only offer their customers one package:

  • Spectrum Internet: 60 Mbps for $44.99 per month

If you're only looking for internet and this package doesn't impress you, you'll need to choose another ISP.

However, you may be interested in Spectrum's internet and cable TV bundling options.

Highest Download Speed is 60 Mbps

Charter Spectrum offers an internet speed of 60 Mbps. Some competitors offer high-speed internet up to 1 Gbps for slightly higher prices. Potential customers will have to decide what speed they need and if Spectrum internet service is capable of delivering these needs.

The Bottom Line

Overall, Charter Internet is a good choice for those customers who are looking for relatively quick speeds in their internet network. The package it offers would work best for those customers who know exactly what they are looking for and do not need a lot of variety.

View Best Internet Service Companies

We'll Introduce You!

Call our recommended rep over at Charter Spectrum below.

1-(877) 325-0508

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User Reviews

Star Rating

3.3
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519 Reviews

Review Breakdown

5 star
24%
4 star
27%
3 star
22%
2 star
10%
1 star
17%

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Katherine Vallera

April 5th, 2018 Los Angeles, CA DETAILS arrow_drop_down
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They are THE WORST!! It takes forever to reach anyone over the phone, then they pass you back and forth for hours, they don't comply with federal regulations stipulated by the FCC Cable Act and they really don't care, either. They have a monopoly on the market so they do whatever they want. They were overcharging me and it took me MONTHS to get it fixed. I had to go to the attorney general and BBB, which pissed Spectrum off so they began harassing me every day and being abusive!! It's just bad bad bad BAD. Wish I had other options.

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Edward Wieland

April 5th, 2018 DETAILS arrow_drop_down
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There internet speed is not what they say it is, the tv pixalates and now they are gong to stop there 24/7 video cameras for the system they sold me

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Juan Mainou

March 26th, 2018 Orlando, FL DETAILS arrow_drop_down
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Speed sometimes drops and it's not as advertise

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Duane

March 26th, 2018 Saint Charles, MO DETAILS arrow_drop_down
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Pretty fast internet service (good), not always reliable, when it goes down (not that often) hard to contact a real person (bad)

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Courtney Mcmillan

March 26th, 2018 Canton, OH DETAILS arrow_drop_down
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Good speed. Way overpriced, no senior discount

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Irene Schmigiel

March 26th, 2018 Buffalo, NY DETAILS arrow_drop_down
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I rated it low because of the cost of this internet service. As a senior on a very very fixed income, they would not budge on what I have to pay. My bill goes up every year, this year it was $20.00/mo. Times that by 12 months, and I get nothing more for the huge increase. Shame on them.

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David Marr

March 26th, 2018 Elyria, OH DETAILS arrow_drop_down
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Fast speed and good service. They've taken care of any issue that I had

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Robert Hummel

March 26th, 2018 Inverness, FL DETAILS arrow_drop_down
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OVER PRICED and POOR SERVICE...UNLESS I BUNDLE more services... and getting too expensive for this senior.

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Norman Vance

March 26th, 2018 DETAILS arrow_drop_down
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It is fast, and I've had no problems with it.

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Reverend Christapher McDonnell

March 26th, 2018 Dallas, TX DETAILS arrow_drop_down
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There's no reason to upgrade on internet speed because it doesn't matter how much you pay, your internet still runs slow and is unresponsive multiple times a day.

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Kathy

March 26th, 2018 Louisville, KY DETAILS arrow_drop_down
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Connection is lost several times a day. Connection can be very slow at times as well.

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Russell Parker

March 16th, 2018 Perkasie, PA DETAILS arrow_drop_down
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Service is good not great, and I believe I am charged on the high side

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Lysander Spruell

March 16th, 2018 Fayetteville, NC DETAILS arrow_drop_down
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Sometimes slow connection and have to reboot modem.

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Tina Schroeder

March 16th, 2018 Sedalia, MO DETAILS arrow_drop_down
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Fast and reliable internet service. Customer service is good. Only thing i didnt appreciate is they left wires messy when they installed.

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Brandon

March 16th, 2018 Santa Paula, CA DETAILS arrow_drop_down
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Iwish that i could get better price. after the one year of reasonable price they then up the price. it makes me want to shop elsewhere but there isnt another internet provider that offers what they do.

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Gregory Winfrey

March 12th, 2018 Santo, TX DETAILS arrow_drop_down
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Speeds are not consistent. Freezes happen frequently.

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Jill Boerman

March 12th, 2018 Kalamazoo, MI DETAILS arrow_drop_down
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Upgraded my speed to 30 Mips for no cost when it was Brighthouse.

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donald crews

March 12th, 2018 Reeds Spring, MO DETAILS arrow_drop_down
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THEY STOP ACCESS WITHOUT WARNING AND OVER CHARGE

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Robert B Swan

March 12th, 2018 Hagerstown, MD DETAILS arrow_drop_down
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Great service but sometimes it has connection issues

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Carol Carlson

March 12th, 2018 DETAILS arrow_drop_down
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Very reliable service. Best value for your money.

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Jeanette Clancy

March 12th, 2018 DETAILS arrow_drop_down
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Spotty Service in my area and the policies change constantly,

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Gioacco

March 12th, 2018 Mahopac, NY DETAILS arrow_drop_down
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Some issues with customer service and have no option to use this provider.

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Amidia Hawkins

March 12th, 2018 Lawrenceville, GA DETAILS arrow_drop_down
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Signed me up for what they said was the lowest option ($113/mo) then offered $14.99 but ultimately refused me because "only for people who don't have a net plan"

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p. dalton

March 12th, 2018 Columbus, OH DETAILS arrow_drop_down
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Its works like its supposed to but is way over priced

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Stacey

March 12th, 2018 DETAILS arrow_drop_down
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High rates, unreliable WiFi, inadequate installation

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Jim Hoag

March 6th, 2018 Bradenton, FL DETAILS arrow_drop_down
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Always on & reliable, routinely tests out to 60+ Mb download speed and no contract terms

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Leslie Flint

March 6th, 2018 Saint Paul, MN DETAILS arrow_drop_down
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Lots of drop and lagging time time. Especially in the evening, I noticed.

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Laura Spencer

March 6th, 2018 Phoenix, AZ DETAILS arrow_drop_down
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Speed is fast and customer service is friendly and helpful.

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Susan Hewston

March 6th, 2018 Phoenix, AZ DETAILS arrow_drop_down
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Don't like company they have gone up in price for money value had gone down won't work with you like old company getting better priced

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anonymous

February 26th, 2018 San Antonio, TX DETAILS arrow_drop_down
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I had att before spectrum is so much faster . I even upgraded the att and didn't improve speed

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Hong Cheng

February 26th, 2018 DETAILS arrow_drop_down
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The service is generally fine, but sometime it becomes quite slow. I could not find a better alternative; otherwise, I would switch.

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Noemi

February 26th, 2018 Edinburg, TX DETAILS arrow_drop_down
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I enjoy the fast internet, good customer service and like idea of not tied to a contract.

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Jazmin

February 22nd, 2018 Killeen, TX DETAILS arrow_drop_down
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Too expensive and rude people. Does not matter if you have been a paying customer for 19 yeard

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BRUCE MELBERT

February 21st, 2018 Plano, TX DETAILS arrow_drop_down
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Excellent cust service super fast internet

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Natalie

February 21st, 2018 Converse, TX DETAILS arrow_drop_down
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I thought they were decent, but their internet service often cuts offline at annoying times

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MerryZavala

February 21st, 2018 Astoria, OR DETAILS arrow_drop_down
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I have some issues with installation crew and they are too expensive and don't have the low income plan

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George Hassemer

February 21st, 2018 DETAILS arrow_drop_down
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Spectrum was very cost effective. Their internet was fast!!!!!!!!! Very few minimal problems that were resolved

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FlorenceBarrett

February 21st, 2018 Zeeland, MI DETAILS arrow_drop_down
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It's usually good, but occasionally it seems to slow down and almost lock up at times.

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Maynard Mangan

February 14th, 2018 Charlotte, NC DETAILS arrow_drop_down
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Spectrum, formerly TWC offered a service for Gigabit with an installation fee of 199.00. They had stated that the cost of the installation fee to put in my house was for the Fiber that had to be pulled for the Gigabit service. Ordered on 19th of Jan and they installed on the 28th of Jan. Service tech came and installed a new cable modem and that was it, not pulling of or installing Fiber as was stated for the fee. Called later that night of 28th and told them of what happened and that there was no installation of Fiber as was stated and that it was just the install of a cable modem. Customer service person , Jamie stated that they had a promotion on Jan 23rd to waive installation and that she put it in to have the installation waived for me. Received bill on 10th of Feb to find that the installation was not waived. Called "Customer Support" and they said that the waive was denied by leadership team. Asked to speak to leadership and spoke to Brian. He stated they denied because I agreed to the installation fee at the time before they had the promotional installation waive and that even though the installation was done after the start of promotional waive, it was not going to be honored. Very poor customer service from "leadership team" not even willing to work with a long standing customer from legacy. Not the most professional way to keep customers with their bait and switch tactic. They knew they were gonna have the promotion even when I ordered, but did not tell me so they can bring up the "you agreed to the installation charge". Do not trust Spectrum and if you are customer currently go somewhere else.

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Marcus Bennett

February 12th, 2018 Tampa, FL DETAILS arrow_drop_down
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Slow and poor range. Technology is also not up to date with competition. No offer to have service cover entire address.

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bill hupp

February 5th, 2018 Bakersfield, CA DETAILS arrow_drop_down
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bad customer service and high cost, poor quality service

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Stephen Weatherly

February 5th, 2018 Sarasota, FL DETAILS arrow_drop_down
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They are more interested in money than providing reliable service. After a power failure my service did not activate when power was restored. I was told that only if I returned 1400 miles from my seasonal home to provide access to the inoperative equipment could my service be repaired. In the interim I was given the option of continuing to pay or close my account. I decided to close my account. I was told I could return their equipment when I returned. Less than a month later I received a large bill for their equipment, even though I had been a subscriber for over 15 years .

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Gail Porter

February 5th, 2018 Cleveland, OH DETAILS arrow_drop_down
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Their high speed is no different than their low speed. Spectrum practices are horrible. Since taking over TWC we have a higher bill and less channels.

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Juan B. Alvarado

February 5th, 2018 San Francisco, CA DETAILS arrow_drop_down
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Service is way too Expensive. But they hold a monopoly for speed in my area.

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Charles Jones

February 5th, 2018 Athens, GA DETAILS arrow_drop_down
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generally great speed and very little issues or downtime

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RV Lund

February 5th, 2018 DETAILS arrow_drop_down
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This internet service has been very dependable...better than I had with FIOS

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William L Scott

February 5th, 2018 DETAILS arrow_drop_down
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Good service but a little pricey after initial offer.

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Elaine Walz

February 5th, 2018 Madison, WI DETAILS arrow_drop_down
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Intermittent reception and often have to reprogram :(

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Jackson O'Bright

February 5th, 2018 Waxahachie, TX DETAILS arrow_drop_down
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They give me 16 megabits over then what my parents pay for.

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Josh Harris

February 5th, 2018 Belmont, NC DETAILS arrow_drop_down
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It's way better then at&t and the speed is pretty good