Name: Spectrum
Rating: 3.7

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ladyj061370 Cibolo, TX

Every month I look at my bill I always find some bogus charges on it and I have to get in touch with Spectrum for them to remove them. I talk to a rep and ask them do they have any new packages to reduce the monthly bill and the rep suggest that I return boxes and upgrade my internet so that I can use an app on my televisions but she fails to tell me that all the TVs need to be smart TVs. They always give you half information. I swear the cable goes out about 5 times a month but they never adjust the bill. It's always doing an update in the middle of a program. No heads up it just happens.

2 years ago

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lynda nicol Charlotte, NC

Overall the services are great. I wish the price could be slightly lowered. Paying 195 a month, for basic services. Seems pricey. May look for another provider...

2 years ago

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Kelli Settle Lenoir City, TN

Best prices, good customer service. Sometimes it takes a while to get through to a human, but they always quickly resolve issues or questions and are friendly.

2 years ago

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Carla Lewis Walled Lake, MI

Cable programming was adequate and availability was fairly consistent. Internet connectivity was not consistent with regular speed decreases and intermittent outages. I switched from Spectrum after 2 years.

2 years ago

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Mario C

The overall internet speed is not bad from this company. Just know that if you would like Wi-Fi in your house they charge an additional $5 more for the Wi-Fi router every single month. The channel selection is very good!

2 years ago

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Patty Casey Yakima, WA

Spectrum has been my sold internet provider for the past several years, and I would probably switch if my location offered a better alternative. There are frequent outages and the speed isn't all that fast for the amount they charge. Customer service is practically non-existent.

2 years ago

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AMOS Hodge San Antonio, TX

I like the bundle package Tv, phone,and internet service. I dislike the automated service system, would prefer alive repersentive, because the person could be anywhere.

2 years ago

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Debra Romero Austin, TX

I have spectrum now and they are great advertising new deals . Customer service is accurate and efficient. They only have bundle deals which most I do not use

2 years ago

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Lena munn Elmira, NY

Spectrum has some of the worst customer service. They're snotty and not very helpful (at least the people I have delt with) they're also over priced. The service is also very spotty.

2 years ago

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Paul Chiu

Value for money, here in New York City is there, with Spectrum plans. But, the lack of 4K, in 2021-2022 subtracts 1 star. The menu navigation system, both on remotes and on TV needs major reinventing - subtracts 1 star.

2 years ago

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Melissa Woods Carson City, NV

I think the rates for Spectrum are off the charts! My husband pays 174.56 for internet and cable! Prices go up every year, yet our service stays the same. I can get the same programs with stream services and additional apps for less than that.

2 years ago

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Charlie Norcross, GA

The service is great! The speed of their internet is awesome! They are a worry free company to deal with and I recommend them!

4 years ago

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Erin Glendening Pearl River, LA

The WiFi router they have installed doesn’t switch on and off unexpectedly like others I have had . Service is impeccable.

4 years ago

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Mark Wells Dallas, TX

I'm so happy I made the switch to charter. My Internet speeds have been through the roof, and my TV has never been clearer.

4 years ago

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Hailey Moody Austin, TX

When we first moved to our area, this was our only option for internet and wifi. We continually have problems with our WiFi crashing and not loading and representatives have been unable to help us. Now that we have another option available, we are looking to switch.

4 years ago

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Rick Austin, TX

They provide our internet services at home and at work. They are generally reliable. Our work coverage is better than home coverage. Customer service is very good.

4 years ago

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Jason Pyrah Willard, MO

Our Spectrum internet has been easy to use and the speed is fast. I think that the price is great for the service that we have received.

5 years ago

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Celia Waipahu, HI

Spectrum has great internet and tv services. We are and have been satisfied with our service thus far. We wouldnt switch, price is right.

5 years ago

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James Crawley New York, NY

There are few companies worse than Spectrum (old Time Warner). The internet regularly cuts out...they charge us a ton of money to rent a really old router (which is our fault, we could just buy one)...and then they raise prices on us and don't increase internet speed. We don't have another alternative though because they are the only provider for our apartment. They are truly the worse.

6 years ago

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Cathryn Mecham

I like their customer service, but other that, no comment.

3 months ago

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Brian Wamboga Chicago, IL

It's better Data cable connectors and quality network connection.

4 months ago

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Mike Miamisburg, OH

They have provided me with good reliable Internet and TV services.

5 months ago

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Ed M. Los Angeles, CA

Cool with it so far. My internet always works and it’s fast

11 months ago

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Sheila Harrison, TN

Great high speed internet! We have internet, phone and stream tv.

6 months ago

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Andrea Browe Saugerties, NY

Internet is not working correctly for some time in this area. Multiple families are experiencing the same trouble.

8 months ago

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Teresa Combis Seattle, WA

In Hawaii they had great service no dead spots and wifi hotspots

8 months ago

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Antonio Gutierrez San Antonio, TX

Love the 500 mp no interuptions no buffering streaming is awesome comes with wifi very affordable

1 year ago Edited December 21, 2022

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Steve Pitman Largo, FL

Spectrum internet is reliable and as quick as any others,price is reasonable and security is efficient

2 years ago

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Bonnie Oakland, KY

No problems , always do what they say , and always take care of a problem if any

4 years ago

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Thomas marshall Uniontown, OH

I believe there ripping customers off I ‘m still paying the same price for much less programming there not paying for sports or new programs but my costs are t0he same

4 years ago

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Viola N. Saint Louis, MO

It works for the most part w/o to many issues. I don’t like that companies “force” you to “bundle”!

4 years ago

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Larry Friedlander Saint Charles, MO

Very good, have never had any problems with them,,,,great customer service and tech services

4 years ago

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REITA Chamberlain Fort Worth, TX

Spectrum is the best in our area. I tried another company, and it was a big mistake.

4 years ago

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Marc Bochner Los Angeles, CA

Crappy service and the company does not seem at all Interested and making things better or even understanding why we complain. They know we have no place else to go and their service reflects that

4 years ago

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Ralph W Hoover Brandon, FL

After having been a client for over 15 years when I asked to see if there were any specials that I might qualify for I was told no I had been a customer to long to qualify for any relief.

4 years ago

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Rich T

Over priced for what channels you have access to, , picture breaks up a lot, but their technicians seem knowledgeable and are usually helpful.

4 years ago

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Norman Riker

Service installed in a timely fashion. Had some initial issues but they resolved. Follow up suppyhas been good.

4 years ago

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Gary Grimm

Works very well for me and works well for my family. Service is very good in our area.

4 years ago

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Don Chambers

Mediocre at best. Pricing keeps rising without a commensurate increase in up or down-load speeds, reliability or reduction in ping times.

4 years ago

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Andrew J. McRoberts

Good and reliable service. Slow to answer phone sometimes but overall good to deal with.

4 years ago

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Brenda

The price keeps increasing. Today I had only one channel SPECTRUM. I CALLED AND SPOKE WITH A REALLY RUDE PERSON TRAVIS

4 years ago

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George Nicoloff

Availability is about 99% and rates seem good. I only watch about 5 channels. Ala cart options would be nice.

4 years ago

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robert hammerstein

get content no outages fair pricing. good customer service, no problems with equipmejnt

4 years ago

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Retired

Sometimes it drags and buffers. Streaming tv can be difficult at times. When the system is down/off ,you never see an adjustment in your bill

4 years ago

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Gerald Saunders

Ben with them 3-4 years and we experienced a lot of problems. It has got better. Under the previous company we had ver little problems.

4 years ago

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Nichola Churchwell Tallahassee, FL

Crap tech, crap service; crap everything. I am pretty sure they slow our internet at night which is usually when I am up. Cuts out frequently, slows down frequently. Unreliable and overall just utter crap.

4 years ago

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russell wandrei

IThey have been very good with us and we never had too much trouble with our internet

4 years ago

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david stockman

100% better than direct tv, if their cell phone rates could match consumer cellular I would change

4 years ago

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Michael chatterton Thomasville, NC

Keep them working through the night it how's out sometimes and tv service sucks big time

4 years ago

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Fred Waidelich Victor, NY

Internet speeds are too low, prices are too high for both internet and cable channels. Increase speeds and reduce prices.

4 years ago