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Spectrum

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7.3

Overall Score

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Elizabeth Redding, CA

Spectrum is mostly dependable, but unfortunately it seems to temporarily go out every once in a while. I’m unsure if it has to do with where I live or if it’s the provider itself.

1 year ago

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Lorraine Yucaipa, CA

I have had Spectrum for my TV and internet needs for about 10 years. I have never had any issues with my internet service. I suits my needs just fine.

1 year ago

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Terrell Tucker Bakersfield, CA

We've had Spectrum for Internet service for over 10 years. Quite happy with the service and reliability of the company and their equipment.

1 year ago

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Bailey Stephens Pelham, AL

Sometimes their internet connection can be spotty especially if it storms. However, if any repair is needed they are pretty quick to get out and fix the issue.

1 year ago

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cabs_2022 Charlotte, NC

It's a shame Spectrum can't come up with a plan for seniors. Instead, they continue to go up on my elderly 84-year-old mom's account every year. After my most recent phone call to them, a rep finally told me about a low-income plan they have to assist with my mom's account. This was helpful. However, I still give them a 1 review as this should be offered from all call reps, not after the 5th phone call I've made to Spectrum about their yearly rate increases. Talking with Spectrum is like pulling teeth.

1 year ago

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Haygar Horrible Weaverville, NC

Excellent Customer Service! Reliable internet service. Reliable mobile phone service. Never had a problem with this company.

1 year ago

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Casshina Alexander Lewisville, TX

What I like about this company is there services and internet speeds and the availability to make a payment at a later time.

1 year ago

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Nickidee Chicago, IL

Horrible service I was a customer for almost 3 years spectrum as a company also every technician they sent out knows about these apartment buildings they refused to fix my services knowing they had to do there job they didn't want to and on top of that wanted me to pay a bill that I haven't received service on a whole month their service connection is horrible asf also it's not worth

1 year ago

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Terry Carstens Mukwonago, WI

Prices are too high and they will not confirm anything with an email. Funny an internet company who can't send a customer an email. They are a monopoly in our area so we have no choice.

1 year ago

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Angela Morgan Dallas, TX

I had never had internet but I've been with this company for 3 years now and it is very affordable and love the customer service people

2 years ago

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Katie Marshall New York, NY

I, Had Spectrum Service for over 9 yrs. In 2021 I decided to terminate my service do to high rates f oi r cable, internet and phone services. As a long term customer they offered very little to none promotional saving, even when speaking with customer service no options for saving were of any benefit in saving towards bill. And taxes are very high. Long waits on phone when I had concerns about bill or internet service. I can say once connected their tech support for internet access service is great.

2 years ago Edited September 26, 2022

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Christy Rouch MO

Currently pay for services for my mother. Service is often interrupted for long periods of time. At no time is a discount applied. 2-3 days without service with no weather to blame is unacceptable

2 years ago

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Rachael Seymore Asheboro, NC

Because I had a issue with my checking account I could not pay my bill online and the company had no way except for me on come to store and pay with cash. This was big issue for me because I could not get there during office hours for a couple weeks. In the mean time my service was disconnected. I disnt opwn this accout back up was tickwd off that they explooy lower it come ppl they charges me for service wven though it was disconnected. This is an awful company .

2 years ago

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moujib ceesay Lexington, KY

They are the best , quite reliable and fast internet. The customer service is perfect. They will always work with you anytime need there attention.

2 years ago

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ladyj061370 Cibolo, TX

Every month I look at my bill I always find some bogus charges on it and I have to get in touch with Spectrum for them to remove them. I talk to a rep and ask them do they have any new packages to reduce the monthly bill and the rep suggest that I return boxes and upgrade my internet so that I can use an app on my televisions but she fails to tell me that all the TVs need to be smart TVs. They always give you half information. I swear the cable goes out about 5 times a month but they never adjust the bill. It's always doing an update in the middle of a program. No heads up it just happens.

2 years ago

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lynda nicol Charlotte, NC

Overall the services are great. I wish the price could be slightly lowered. Paying 195 a month, for basic services. Seems pricey. May look for another provider...

2 years ago

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Kelli Settle Lenoir City, TN

Best prices, good customer service. Sometimes it takes a while to get through to a human, but they always quickly resolve issues or questions and are friendly.

2 years ago

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Carla Lewis Walled Lake, MI

Cable programming was adequate and availability was fairly consistent. Internet connectivity was not consistent with regular speed decreases and intermittent outages. I switched from Spectrum after 2 years.

2 years ago

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Mario C

The overall internet speed is not bad from this company. Just know that if you would like Wi-Fi in your house they charge an additional $5 more for the Wi-Fi router every single month. The channel selection is very good!

2 years ago

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Patty Casey Yakima, WA

Spectrum has been my sold internet provider for the past several years, and I would probably switch if my location offered a better alternative. There are frequent outages and the speed isn't all that fast for the amount they charge. Customer service is practically non-existent.

2 years ago

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AMOS Hodge San Antonio, TX

I like the bundle package Tv, phone,and internet service. I dislike the automated service system, would prefer alive repersentive, because the person could be anywhere.

2 years ago

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Debra Romero Austin, TX

I have spectrum now and they are great advertising new deals . Customer service is accurate and efficient. They only have bundle deals which most I do not use

2 years ago

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Lena munn Elmira, NY

Spectrum has some of the worst customer service. They're snotty and not very helpful (at least the people I have delt with) they're also over priced. The service is also very spotty.

2 years ago

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Paul Chiu

Value for money, here in New York City is there, with Spectrum plans. But, the lack of 4K, in 2021-2022 subtracts 1 star. The menu navigation system, both on remotes and on TV needs major reinventing - subtracts 1 star.

2 years ago

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Melissa Woods Carson City, NV

I think the rates for Spectrum are off the charts! My husband pays 174.56 for internet and cable! Prices go up every year, yet our service stays the same. I can get the same programs with stream services and additional apps for less than that.

2 years ago

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Charlie Norcross, GA

The service is great! The speed of their internet is awesome! They are a worry free company to deal with and I recommend them!

3 years ago

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Erin Glendening Pearl River, LA

The WiFi router they have installed doesn’t switch on and off unexpectedly like others I have had . Service is impeccable.

4 years ago

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Mark Wells Dallas, TX

I'm so happy I made the switch to charter. My Internet speeds have been through the roof, and my TV has never been clearer.

4 years ago

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Hailey Moody Austin, TX

When we first moved to our area, this was our only option for internet and wifi. We continually have problems with our WiFi crashing and not loading and representatives have been unable to help us. Now that we have another option available, we are looking to switch.

4 years ago

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Rick Austin, TX

They provide our internet services at home and at work. They are generally reliable. Our work coverage is better than home coverage. Customer service is very good.

4 years ago

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Jason Pyrah Willard, MO

Our Spectrum internet has been easy to use and the speed is fast. I think that the price is great for the service that we have received.

5 years ago

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Celia Waipahu, HI

Spectrum has great internet and tv services. We are and have been satisfied with our service thus far. We wouldnt switch, price is right.

5 years ago

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James Crawley New York, NY

There are few companies worse than Spectrum (old Time Warner). The internet regularly cuts out...they charge us a ton of money to rent a really old router (which is our fault, we could just buy one)...and then they raise prices on us and don't increase internet speed. We don't have another alternative though because they are the only provider for our apartment. They are truly the worse.

5 years ago

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Louis

didn't like the service internet goes off

2 months ago

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Forrest Newtom Ringgold, GA

The only issue that I have with Spectrum is the price. The service is adequate.

3 months ago

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Laura Weber Red Oak, IA

Was good when we first got it but price increases were out of control

3 months ago

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Sonya Parker Mesa, AZ

Great price, great products, and excellent customer service

4 months ago

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Anthony Louis McDonough, GA

they provide great service for my home. the techs are great

5 months ago

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Sonia Hilinski

New to spectrum this year! So far no issues, great service.

5 months ago

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Guy Honolulu, HI

So far spectrum has been great and reliable

5 months ago

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michael tranumn.o Concord, NC

Spectrum saved me from mylast internet provider. They took care of me.

7 months ago

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George C Graham Queens, NY

Each person that I have spoken to has been knowledgeable courteous and kind.

7 months ago

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Mike Masetta Rochester, NY

Terrible service. Pricing is out of control and different every month with a slew of hidden fees. Frequent outages. I was thrilled to get rid of them.

8 months ago

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Sarah Bruce Kansas City, MO

We've used spectrum internet for years and love the speed of it.

8 months ago Edited August 10, 2023

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Antonio Gutierrez San Antonio, TX

Love the 500 mp no interuptions no buffering streaming is awesome comes with wifi very affordable

1 year ago Edited December 21, 2022

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Steve Pitman Largo, FL

Spectrum internet is reliable and as quick as any others,price is reasonable and security is efficient

2 years ago

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Bonnie Oakland, KY

No problems , always do what they say , and always take care of a problem if any

3 years ago

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Thomas marshall Uniontown, OH

I believe there ripping customers off I ‘m still paying the same price for much less programming there not paying for sports or new programs but my costs are t0he same

3 years ago

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Viola N. Saint Louis, MO

It works for the most part w/o to many issues. I don’t like that companies “force” you to “bundle”!

3 years ago

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Larry Friedlander Saint Charles, MO

Very good, have never had any problems with them,,,,great customer service and tech services

3 years ago