Name: Spectrum
Rating: 3.7

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Rich T

Over priced for what channels you have access to, , picture breaks up a lot, but their technicians seem knowledgeable and are usually helpful.

4 years ago

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Norman Riker

Service installed in a timely fashion. Had some initial issues but they resolved. Follow up suppyhas been good.

4 years ago

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Gary Grimm

Works very well for me and works well for my family. Service is very good in our area.

4 years ago

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Don Chambers

Mediocre at best. Pricing keeps rising without a commensurate increase in up or down-load speeds, reliability or reduction in ping times.

4 years ago

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Andrew J. McRoberts

Good and reliable service. Slow to answer phone sometimes but overall good to deal with.

4 years ago

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Brenda

The price keeps increasing. Today I had only one channel SPECTRUM. I CALLED AND SPOKE WITH A REALLY RUDE PERSON TRAVIS

4 years ago

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George Nicoloff

Availability is about 99% and rates seem good. I only watch about 5 channels. Ala cart options would be nice.

4 years ago

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robert hammerstein

get content no outages fair pricing. good customer service, no problems with equipmejnt

4 years ago

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Retired

Sometimes it drags and buffers. Streaming tv can be difficult at times. When the system is down/off ,you never see an adjustment in your bill

4 years ago

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Gerald Saunders

Ben with them 3-4 years and we experienced a lot of problems. It has got better. Under the previous company we had ver little problems.

4 years ago

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Nichola Churchwell Tallahassee, FL

Crap tech, crap service; crap everything. I am pretty sure they slow our internet at night which is usually when I am up. Cuts out frequently, slows down frequently. Unreliable and overall just utter crap.

4 years ago

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russell wandrei

IThey have been very good with us and we never had too much trouble with our internet

4 years ago

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david stockman

100% better than direct tv, if their cell phone rates could match consumer cellular I would change

4 years ago

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Michael chatterton Thomasville, NC

Keep them working through the night it how's out sometimes and tv service sucks big time

4 years ago

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Fred Waidelich Victor, NY

Internet speeds are too low, prices are too high for both internet and cable channels. Increase speeds and reduce prices.

4 years ago

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Maria Weeks Atascadero, CA

I do like that there is rarely any interuptions. I feel the price is too high, especially when the speed is not up to par in the afternoons.

4 years ago

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Delores

I like they are fast and in top of fixings problems they could change price and go alittle cheaper.

4 years ago

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Wilma Mott

Cost was most important. Speed seems to be good. Need to improve on frequent loss of internet connections

4 years ago

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Tim Boone

Cannot get more than 2 bars standing beside router. No internet in bedroom. 1 floor house. Was told by Spectrum that their routers are junk, and I need to buy my own router and an extender.

4 years ago

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Laura

Excellent customer service. The actual network itself can be slow at times or drop out randomly, which is annoying. Wish they were more affordable.

4 years ago

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Rhonda McIntyre

The service they provide is acceptable. I do not have many service options where I live. They prices they charge are outrageous - but such is the world in which we live.

4 years ago

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cherylb135

No issues but we haven''t really shopped around either. Everything works fine but I would not say outstanding.

4 years ago

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Ultimate Auto Boutique

Best company so far. great customer service, strong fast internet, phone and tv.

4 years ago

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John Zimmerman Deltona, FL

Their internet download speed is very fast at 100 Mb/sec and it works well with Direct TV

5 years ago

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Sandra Broughton

I have had several problems with the guide not working and having to reboot the modem. It gets old after a while.

5 years ago

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bobbikob

The cost is rising constantly and I am thinking of changing to another provider but at this point do ot want to go thru the hassle.

5 years ago

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Andres Ladson, SC

Salesperson who signed me up for the service did not send out my modem properly. It would have never came if I didn’t call and check on it. HORRIBLE!! Not recommending to anybody.

5 years ago

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Deb Seeton Newnan, GA

Signal not always strong. In today's world the provider needs to realize the components utilizing services per household.

5 years ago

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Paul in Kansas City Kansas City, MO

Good service and options. Less one star for prices. Customer Service is lacking in knowledge of services

6 years ago

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William S

Great Service and VERY LITTLE Downtime (would be up 100% Except for Southern Storms)

6 years ago

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James A.Cottone San Antonio, TX

Spectrum is Just ok... nothing special about it at all. TWC offered a 'whole-house' DVR plan which was GREAT. Spectrum doesn't offer that plan

6 years ago

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Reverend Christapher McDonnell Dallas, TX

There's no reason to upgrade on internet speed because it doesn't matter how much you pay, your internet still runs slow and is unresponsive multiple times a day.

6 years ago

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Jim Hoag Bradenton, FL

Always on & reliable, routinely tests out to 60+ Mb download speed and no contract terms

6 years ago

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Susan Hewston Phoenix, AZ

Don't like company they have gone up in price for money value had gone down won't work with you like old company getting better priced

6 years ago

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MerryZavala Astoria, OR

I have some issues with installation crew and they are too expensive and don't have the low income plan

6 years ago

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Diana Vitale Cleveland, OH

Not all is the best! No guide, not all channels are great! Prices start ok and the creep upwards in time that you stay. They all eventually do that.

6 years ago

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Sal

Cuts in and out at times. Spotty and can run slower when everyone is trying to connect. Also, cable, internet, and phone, is expensive.

6 years ago

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Ernest Doucette Joshua Tree, CA

They Provide 100 MGPS And Because my Router is in the other room I still get 65 to 70 MBPS

6 years ago

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Edward Belmonte Charlotte, NC

Great speed, but it comes with a price. Not so unhappy with the speed as I am their customer service and hard stance on policies.

6 years ago

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Stanley Hilton

There are occassional times when something would happen and the modem needs rebooting. Never convenient times.

6 years ago

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Jeff

Great service and a great value. When we have had issues, the response time has been exemplary.

6 years ago

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Jeanne Swack

Charter internet goes down multiple times a day. Today it has been down at least a dozen times and it's down right now. The service is unreliable. Unfortunately, this seems to be the case with the available options in town.

6 years ago

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Peter Land O' Lakes, FL

I had great customer service. Great value for the product. Very good product quality

9 months ago

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K Dizz Los Angeles, CA

I like spectrum they have great internet package deals and great customer service.

10 months ago

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Patricia Helena, MT

They are prompt at your request to send help if you are having issues with their equipment.

10 months ago

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Tracie Bennett Lynchburg, VA

The selection of channels are good. The speed of the internet isn’t always consistent and the large increases aren’t appreciated.

10 months ago

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Charles Creson San Antonio, TX

Service is great but not completely reliable due to equipment it goes down often but replacement is easy

11 months ago

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Donna Marshall Kingsport, TN

Wouldn’t use anyone else. A little pricey with tv and internet but excellent deal on cell phone

11 months ago

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Rebecca Kelly Darlington, SC

Worst company for spectrum business class. When spectrum goes down, we lose phone and internet and are basically dead in the water until it gets resolved. It has costs our company lots of revenue because we are unable to do anything - estimates, invoices, payments...NOTHING

8 months ago

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mi8chael Moore Philadelphia, PA

I've been a customer for over 8yrs whenever I need customer service I've received the help I needed.thanks spectrum for the many yrs of service

1 year ago