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Spectrum

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7.1

Overall Score

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Diane McDonald Honeoye Falls, NY

very reliable company. take care of any problems right away

1 year ago

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Patti Crawford Appleton, WI

I have had Spectrum for many years. I haven't had any problems with outages or decline in speed

1 year ago Edited July 20, 2022

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Jacklyn J Boon Batavia, NY

this is a great company easy to deal with...web site is user friendly

4 years ago

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James Johnson Edenton, NC

Reasonably responsive have had several software and hardware issues, all eventually resolved

4 years ago

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CAZ Ocoee, FL

Horrible service in all areas. Cable has continued sound cutting and pixelating issues. Internet goes out at a minimum of twice daily. Customer service is nonexistent.

4 years ago

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Charlenezuccaro Delaware, OH

Responds in a short time. Very knowledgeable staff and technicians

4 years ago

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Barbara Cell Stuckman Maryland Heights, MO

Good speed and works well. Price went up after a year and now I think it’s a bit too high

4 years ago

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Thomas Wentzville, MO

Simply to subscribe, service consistent regardless of weather

4 years ago

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Bridgette J Lucious Keller, TX

Great service which rarely loses connection and updates on its own

4 years ago

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Melani Carson, CA

Horrible. Overcharged by them and told that they will continue to do so until they can figure out how to pick up the equipment I am no longer using. Never heard back.

4 years ago

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Petrus Mare Palatine, IL

Superior service and response. My experience has been of the highest order.

4 years ago

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Diane Lakeview, OR

I haven't had a "down time" since I switched to Spectrum over a year ago.

4 years ago

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John

So far so good as I have had minimal problems having had this service for a short time.

4 years ago

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Gleta M Gaddis

All questions are answered when asking how to resolve a issue

4 years ago

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khaled

the speed goes dawn and it is not what they advertise, dealinig with the company is super easy compared to AT&T

4 years ago

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Ben Porter

Best we've had in twenty years. Are network has been up 24/7 for over a year

4 years ago

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mlupchurch

Overall they are quick to respond but the 2 day to 1 week response is unacceptable.

4 years ago

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Douglas Owen Harper

Great service, but far too expensive. Good Signal, great service, but becoming cost prohibitive.

4 years ago

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Joann Scott

Service kept getting interrupted, reception of internet and cable were horrible for the expense paid, over 200.00 a month

4 years ago

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cecropia

Service goes in and out regularly. Service techs unable to find the problem and just left it the way it was.

4 years ago

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Nor sure if I am getting their best deal.

The speed is normally very high but slows consiferably during times of high traffic

4 years ago

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Adrian Joyce

When I had TV and Internet their service was great currently I just have internet and their service is poor.

4 years ago

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Eric

Internet need to be more steady too many slow downs and buffering for an internet speed that is supposed to 200 mbps

4 years ago

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Dena Davis

Excellent service! I've had no problems or complaints with this company!

4 years ago

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Joan

Too expensive. I only have 2 choices in my neighborhood. They are the better choice for internet at this time.

4 years ago

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EX TUPPERWARE CUSTOMER

Only real service available here for us. good enough service. Price hikes gets very OLD.

4 years ago

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Lindsey

I like their internet because it is fast and the price is great too

4 years ago

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JMichael Portland, OR

Consistency. I never have a problem with a inconsistent Internet speed.

4 years ago

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Jim & Ilene Pinckney, MI

They are available in my area. Pretty good speed, but now offers a high speed option for an additional fee.

4 years ago

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Danny

Customer service has been excellent, particularly with the technician that serviced my home.

4 years ago

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Paul

Seamless to us. Rarely any issues, but responded quickly when there were any issues.

4 years ago

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Lillybee

LOWER RATES FOR SSI/SSD ELDERLY INSTEAD OF ACTING GREEDY CHARGING OVER $70.00 PER MONTH FOR INTERNET ONLY.

4 years ago

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Mom on a budget Belleville, IL

Service is in and out .. reps don’t care .. takes forever to get an appointment.. and they don’t offer a discount for the 15 days per months the services dont work

4 years ago

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Almer rafael

Awesome service and they did great work and service for the customers like us

4 years ago

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Joyce Robbins

Fairly Good. Keeping prices down would be an improvement. The service itself is very reliable.

4 years ago

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GEORGE

we have used their service for over 40 years, very fast and reliable

5 years ago

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Terrilee Highland

Very helpful if we have issues. My only complaint is the pricing jump after the initial deal ends.

5 years ago

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Marie O'Fallon, IL

Internet speed is best in our area! Technicians are great too, they explain everything

5 years ago

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Steven Hutchinson Louisville, TN

Love charter but seems like they keep going up on thier prices

5 years ago

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Shawn Lisi Canastota, NY

It's so hard to get customer service now, and I still have issues with my box or something and it still doesn't get resolved

5 years ago

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Jackie S Adams

They were very helpful and understanding. Actually took the time to listen. Very Pleased with them

5 years ago

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Dave

They lowered their rates, did away with a contract and gave us bundle pricing

5 years ago

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TOMMY L KING

Great Experience, Fast Installation, Price, Fast Internet Great Value, :)

5 years ago

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Alan H Brown

Internet service is good, mostly reliable. Some slow down when streaming video in the evenings.

5 years ago

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Alicia Gibson San Antonio, TX

I like the fast internet. They ALWAYS double your bill after 1 year and are not honest about pricing! That is why I cancelled them.

5 years ago

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Steve Stark New York, NY

The service is OK , but the quality is good. They are not cheap but not crazy expensive.

5 years ago

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Linda

Consistently good service. Local employees are very friendly and knowledgeable.

5 years ago

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Marvin L Chapman

Efficient and timely service, competitive rates, great service.

5 years ago

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Lillian Winter Springs, FL

Fast internet speeds with cable, price could be better for TV service and internet

5 years ago

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Mary J Spring Hill, FL

What I expect now from cable companies...promise the moon, deliver 25% of that and keep increasing rates!

5 years ago