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Spectrum

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7.1

Overall Score

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Keita Monique Dallas, TX

Yall are very expensive and never there to help or work with your customers......yall are horrible and charge a arm and leg for service.......we need new cable company cause yall suck!

1 year ago

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zugey muniz Orlando, FL

The only best it has is that it is better than Att and other companies. But when it comes to service, quality, prices, the company is really bad. The worst customer services, representatives are very rude and unprofessional

1 year ago

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Samantha Hernandez Atlanta, GA

A lot of outages with no reimbursement of the time without internet. Costumer service are polite and so their best to help.

1 year ago

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John Marchese Deltona, FL

Terrible service, 1 customer service agent out of 10 interacted with in a month listened and helped. If it weren't for the HOA forcing us to have this service I'd cancel in a heartbeat

1 year ago

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Art Reno, NV

Always get faster speed than I pay for everytime I test. Never had an outage in 2 years.

1 year ago

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Tricia Pietrzak Sacramento, CA

I absolutely love channel 1, and the service overall, the internet is fast and reliable

1 year ago

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Rodriquez Perry Greensboro, NC

Great company amazing customer service and the cable and internet service are the best around

1 year ago Edited November 21, 2022

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Melissa Mercado San Antonio, TX

Spectrum is competitive with AT&T and offers a promo to switch. Customer service is great!

1 year ago Edited June 23, 2022

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Robert Williams Biloxi, MS

Regardless of the problem or just the wonderful customer service representatives, I have always had satisfying outcome

1 year ago

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Christine V. Walker Lorain, OH

Spectrum is a okay company because it has a lot of internet issues which causes the service to go out or freeze up when being used.

1 year ago

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Lilia Moreno Valley, CA

I have Spectrum internet, but I think they can do better with their loyalty customers...e.g. discounts...

2 years ago

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Sherry M Lenoir, NC

Spectrum has great speed quality and mostly reliable, but the cost... you can tell they have a corner on the market.

2 years ago

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Snoopy430

Very few outages and always resolved in a reasonable amout of time. Lightning fast internet.

2 years ago

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Trinika Madison, WI

I had it for 10 years. It boost the prices up when the pandemic hit. I try to get help, because I lost my job during the pandemic, no help, just said sorry and I my services was cut off.

2 years ago

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Mildred Dixon Cleveland, OH

I was living family member when they had Spectrum. Sometimes reception was terrible, tv screens went blank. Cost continually rose while in use.

2 years ago

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Alecia Ledbetter Dayton, OH

Love it......very affordable. I haven't had an issue with it for the 2 years I've had it.

2 years ago

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DaDude Ormond Beach, FL

Worse internet co.pany around. Poor service and they offer no discounts for seniors unless you disconnect and start a new account. Discounts for seniors and for hardship should be automatic. Can't wait to switch

2 years ago

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Ray J Carstensen IL

They advertise on tv and when you call them they tell you you are not serviceable, they to tell people they are a cable company

2 years ago

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Janie Dennis Tallahassee, FL

I loved Spectrum! They had some good customer service when I had it! Good speed and bundles!

4 years ago

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Grant Lofgreen Provo, UT

Love the speed and reliability. Works very well. Very pleased with price and overall experience.

4 years ago

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Rosie Hansen Salt Lake City, UT

Since Charter Spectrum took over Time Warner Cable, I've had the most horrible experience with them!! They spiked the rates after the transition and we just had to cancel the services. Very disappointing!

5 years ago

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Cathie Chavez Banning, CA

When ever there’s been a problem i will call and they fix the problem in a professional way

5 years ago

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Hailey Nilson Salt Lake City, UT

The internet speed is decent for the most part. I had issues troubleshooting, and the service over the phone was very helpful.

5 years ago

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Naomi Allen Morganfield, KY

Spectrum service does a lot of buffering at night sometimes every 15 minutes.

6 months ago

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Debra Haislet Anaheim, CA

Spectrum has decent service but is on the expensive side!

6 months ago

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Dean Hess Chicago, IL

Great value for the price. Outstanding wifi connections the entire service.

1 year ago

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Larry Red Bluff, CA

VERY SATISFIED WITH INSTALLATION TECH AND CUSTOMER FRIENDLY OFFICE STAFF

3 years ago

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Meri Dworkin High Point, NC

not much choice so i stay with Spectrum- some buffering to deal with but otherwise fine

3 years ago

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Matt Pioli Rochester, NY

Great customer service, great internet speed

3 years ago

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Rita Delaware, OH

They have no contracts to deal with. Good internet.

4 years ago

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Margie Holland Menomonie, WI

When you first subscribe you get a good rate. After a year the price goes up and keeps rising. Spectrum has a monopoly in our area.

4 years ago

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Michael Shipman Canon City, CO

I wish they had a serious competitor in the area with comparable wifi speed! prices are very high!!

4 years ago

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Paula Yucca Valley, CA

It is fast enuf for my purposes. It works well98% of the time.

4 years ago

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Terri H Bakersfield, CA

Quality goes down every day. There solution to everything is to reboot or get a new box/modem.

4 years ago

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Charles Horejs Morgan Hill, CA

Efficient, very low system problems - mostly rain related.

4 years ago

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Jeff Saint Louis, MO

Much better today than years past. Customer service has greatly improved.

4 years ago

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Danny L. Mendoza

good customer service and decent connection most of the time he

4 years ago

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Georgia Blanchard

Too expensive, lose service frequently. I would use another provider if one was available but where I live is Spectrum's territory.

4 years ago

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Patrick Paddock

Outstanding service and exceptional customer service

4 years ago

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Darlene

Provide very fine service and the cost is very affordable.

4 years ago

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George theodorakos

Prett good good speed. Help is a problem. Hard to reach for help

4 years ago

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Jerry

Sometimes they do what they say they will do - EVENTUALLY

4 years ago

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Robert Abricki

quick access to internet at a very reasonable price

4 years ago

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Richard Matt

Easy to work with, just be honest. Been with them for many years now

4 years ago

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Mo

very patient explaining what to do over phone..old farts take awhile

4 years ago

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Linda

Suppose to have fastest speed, but very slow. We have had it tested, but they do not see a problem "on their end"!

4 years ago

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Tom

The internet goes down more then it's working We got a new modem so we'll see if that works better

4 years ago

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William

responds and resolves any internet problem i encounter

4 years ago

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Ronald

Good high speed . Prompt service..easy to navigate

4 years ago

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bigblu

They are a fairly reliable service provider, but they keep raising the price for the same service.

4 years ago