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Spectrum

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7.1

Overall Score

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Alicia Jasper, IN

Customer service is non-existent, they no longer accept payments at the local branch, and the internet service itself is lacking.

5 years ago

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Joseph Hau'ula, HI

No issues with customer service. Speed has not been an issue.

5 years ago

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Tyler Bouslog Terre Haute, IN

They're good enough to get the job done, but I'm sure it could be better and faster. They're satisfactory.

5 years ago

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Marv1959

they suck. Told me there was no cheaper plan than $113/mo then solicited me for $15/mo but told me I didn't qualify because I already signed up for the other plan

5 years ago

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Stephen Liao Honolulu, HI

I've always used them. Never try any other provider because it was a bundle deal with my cable.

5 years ago

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yvonne Brinkman Schertz, TX

When I had a problem they came quickly and fixed the problem

5 years ago

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William Taylor

The price and lower speed then I hesr Comcast has. Charter Spectrum is the only cable service in my area.

6 years ago

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Anonymous Carmel, IN

Each time there has been a problem it has been addressed quickly and efficiently.

6 years ago

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Ten-China hsiao

Good speed, reliable , reasonable price, responsive services

6 years ago

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c. Hayden

very good customer service was easy to deal with and professional.

6 years ago Edited September 14, 2021

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vicki southall Grants Pass, OR

Fast easy no lies unlike previous provider very easy to get and super fast

6 years ago

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Joyce M Liddell

Internet service/cable/telephone most of time handle issues promptly

6 years ago

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David Marr Elyria, OH

Fast speed and good service. They've taken care of any issue that I had

6 years ago

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Robert Hummel Inverness, FL

OVER PRICED and POOR SERVICE...UNLESS I BUNDLE more services... and getting too expensive for this senior.

6 years ago

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Gioacco Mahopac, NY

Some issues with customer service and have no option to use this provider.

6 years ago

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anonymous San Antonio, TX

I had att before spectrum is so much faster . I even upgraded the att and didn't improve speed

6 years ago

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Noemi Edinburg, TX

I enjoy the fast internet, good customer service and like idea of not tied to a contract.

6 years ago

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FlorenceBarrett Zeeland, MI

It's usually good, but occasionally it seems to slow down and almost lock up at times.

6 years ago

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Gail Porter Cleveland, OH

Their high speed is no different than their low speed. Spectrum practices are horrible. Since taking over TWC we have a higher bill and less channels.

6 years ago

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RV Lund

This internet service has been very dependable...better than I had with FIOS

6 years ago

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Elmo Alexander Hamilton, OH

Having tough startup. Just moved from CINCINNATI BELL back to Spectrum because Bell monthly bill went up.

6 years ago

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Nicole Dash St Louis, MO

No complaints just didn't like the equipment ( modem, WiFi box, some random other box)

6 years ago

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Alfredo Tinoco Lutz, FL

Service, installation, problem solving, band width and speed

6 years ago

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Michele Deady-Paano Los Angeles, CA

Costs have increased significantly since TWC taken over by Spectrum; service hasn't been any better.

6 years ago

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Elizabeth Alice Sargent

Too expensive, wish they would lower their rates, but we don't have a lot of choice where we live.

6 years ago

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Susan Pitts

I lose internet connection often, and have to manually reconnect. I also think it is priced too high.

6 years ago

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alex soto

High price for a 20amp speed basic tv is a waste try's to get u hooked on phone service on which I don't need.

6 years ago

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JJ

The service and speed are a great price and I haven't had any issues.

6 years ago

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Mike Masetta Rochester, NY

Terrible service. Pricing is out of control and different every month with a slew of hidden fees. Frequent outages. I was thrilled to get rid of them.

9 months ago

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Sarah Bruce Kansas City, MO

We've used spectrum internet for years and love the speed of it.

9 months ago Edited August 10, 2023

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Thibault Parise Murrieta, CA

For internet at home great and easy. would not recommend phone provider services tho

9 months ago

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Tamika Cannon Taylors, SC

The service is reliable and fast. We have been customers for years.

10 months ago

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Jason Fairborn, OH

Good service and friendly customer service but not efficient or user friendly when updating services.

10 months ago

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Chad Thompson Cuyahoga Falls, OH

Spectrum is great with their Internet and cable at a reasonable price and fast friendly service

10 months ago

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Nini New York, NY

Reliable fast internet that works well for work from home and homework.

10 months ago

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Bunny Garlington Weatherford, TX

I have used Spectrum for my Internet for 8+ years. They are prompt to repair outages.

11 months ago

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Rod Thompson Billings, MT

Spectrum has everything you need or want when it comes to watching TV, or internet.

11 months ago

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Charlette Fuller Lake Worth, FL

Nothing great but the service is pretty consistent. Like all cable providers, the price for service is too high.

11 months ago

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Danny San Diego, CA

Outrageously expensive for what I am paying for. I'm trying to find other sources to replace Spectrum. Not worth the money

11 months ago

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Donna Marshall Kingsport, TN

Wouldn’t use anyone else. A little pricey with tv and internet but excellent deal on cell phone

1 year ago

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Lisa Chesterfield, MO

Customer service phone agent was very patient and explained each option avaiable to me.

1 year ago

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TIMES & SIGNS Salem, OH

Spectrum always works with customers and their mobile phone service is number one

1 year ago

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Fraybert “Fray” Orsak San Antonio, TX

Great service for Internet Hardly any outages. When there is outage it is very short period.

1 year ago

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Mary Sebold Grand Junction, CO

The local store is always very busy,but the staff do a great job with customer service

1 year ago

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Jessica Ingram Houston, TX

A little pricey for the service since the guy that installed rescheduled twice. Not to mention the signal is too easily affected by weather.

1 year ago

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Susan Schubert Killeen, TX

My son plays video games online Best internet in Texas High speed internet is awesome

1 year ago

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J Allen Pensacola, FL

Best service I ever had. Outstanding customer service, and very reliable service.

1 year ago

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Natasha Dennison Rockland, ME

The Wi-Fi is and always has been spotty. There’s only ever been one tech able to fix the problem for any amount of time.

1 year ago

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Ledena Cresin Radcliff, KY

Service is always shutting down. Customer service is a joke. Cannot talk to any one. Always being transferred from one person to another and never getting a problem solved.

1 year ago

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Candice

Was a customer with them for more than 10 years. They Keep pushing prices up. Annoying calls and mail - Trying to sell you unwanted services, all though you asked them to stop.

1 year ago