Name: CenturyLink
Rating: 2.7

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Mike D Lynchburg, VA

Century Link took over the Embarq company we had been using. While with Embarq we had very few problems. When Century Link took over we had issue after issue. It took me 3 months to have them come out. When they finally did they learned a local radio station was “ washing out” their signal and they had to install a “ booster box”. Even after, the service was mediocre.

2 years ago Edited July 20, 2022

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Cynthia Landing Forest City, IL

Years ago I used this service which they were the first company to offered service in the community where I lived the phone and internet packages they put together were different levels making it affordable for all

2 years ago Edited January 3, 2022

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Beth Dunn Tallassee, AL

We switched to Centurylink after our bill more than tripled with the other company we were with. We were able to get a great price for internet set for life as long as we were at our current address.

3 years ago

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Annie Robbins Pleasant Grove, UT

The prices are lower than most companies for internet. Century Link offers fast speeds. There are times when the internet goes out at our home, which is frustrated. At one particular time when it was going on often, they replaced the modem without question.

4 years ago

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Desi Pleasant Grove, UT

We've used century link for about years now and it's been working fine. Sometimes though, there are of few annoying times where it doesn't work. CenturyLink is a good way to go!

5 years ago

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Ted Johnson Pleasant Grove, UT

Century Link is a good, reliable, internet service. Their speeds are fast and I used them when I lived in Las Vegas and I loved it. It isn't as available now where I live, but I wish I could have it again and will keep checking to see when it is available in my area.

5 years ago

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kerry perez Orem, UT

Switched to Century link from xfinity for costs savings, the experience to move was a bit cumber-sum, as their TV package came with another company, and that transition was clunky, you have to deal with them if there's any issues with programming, and they didnt provide the same service as Century link..

5 years ago

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Reese Pleasant Grove, UT

I have used CenturyLink in the past and I do not have access to their service where I live now. They have good speeds and service and they are easy to hook up and have very good equipment. If it was available right now I would use it again.

5 years ago

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Federico Apache Junction, AZ

Good service for the price. They’re services are not 5 stars but they are much better than other providers. The area where I live now doesn’t offer century link so I’m stuck with a different provider. I wish o could use century link.

5 years ago

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JAKE American Fork, UT

We have used Century Link before and they are a good company. The internet was good and we rarely had any problems with it. The price is definitely reasonable. We used it as part of a package and liked the service for the phone as well. We liked their customer service as well. They were very helpful whenever we would call in.

5 years ago

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Cayla robinson Sandy, UT

Century link is always fast making it very easy to use. The format is simple and user friendly . The employees always there to help when I have questions or when issues arrive . I recommend to everyone searching for good service that is quick!

5 years ago

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Kymberlee Yack Orem, UT

I've had century link for a while now and i highly recommend it! they have great pricing and a great selection of speeds to pick from. I love having an internet provider that's reliable and fast working!

5 years ago

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Rischelle Mikkelson American Fork, UT

Centurylink was mediocre when we had it. They simply don’t have the speed we need for our business and family usage. Also, the internet would slow down significantly each night when we needed it most for homework. However, when I call to cancel, their customer service was great. They didn’t make me feel guilty or pressure me into staying. I think they understood that their speeds were slow. I know they have made efforts to improve their speed, but they still seem to be two steps beind the competition.

6 years ago

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Amber Saratoga Springs, UT

We've had Century Link for 10 years now. They are a pretty good internet service company. they are really good about coming out to help when something goes wrong. We end up calling them about once a year to keep our rates down.

6 years ago

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tini mapu Orem, UT

We have CenturyLink they have been great for us. Great customer service and our interest service is speedy. We have only had it go off due to a storm. They are also available on the phone anytime.

6 years ago

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Jess Root Gilbert, AZ

Got 80 megs locked into a good price for life. Cheaper than other options and no contract. I haven't had issues with the service. Customer service is tough. Every phone call takes an hour.

6 years ago

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Jeff Martin Layton, UT

Found a great price with centurylink and have been with them ever since. They don't seem to want to stack hidden fees onto your bill. Very trustworthy company. Good price too.

6 years ago

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THEDY CORTEZ

I order internet for my small office, it was promise to be on 6/25 now they said will be on the 7/8 they can't help me I need to wait, the representative lie for the sale, and nobody care about my situation.

6 months ago

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Moureen Meggers

Good price for the service, the internet was here and there not always working. Customers service was a great help in fixing the issue. Changed internet providers due to a move.

1 year ago

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Ashlie Ferreri McMinnville, OR

They made me wait 3 weeks for install and told me I had to be home 7 am-7pm. I waited. They never came. I received the router a day after they say they installed remotely. I still have no service. I now wait another week for a technician to come out at which time I must be home again 8-5. Such horrible service. I so wish we had any other option at all.

1 year ago

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Pat Lagnier Queen Creek, AZ

I called customer service because I was overcharged by $90.00; my monthly charge is $45.00. I was told that Direct TV billed through Century Link was the one that overcharged me. I called Direct TV and was told that Direct TV did not overcharged me (I talked to the President's assistant). I filed a complaint with Better Business Bureau against Century Link. They never responded. I went on their website and use the virtual assistant. When asked the reason of my call, I started to type the detail I am writing here, the chatting closed claiming I did not respond quick enough.

1 year ago

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Greg Hiemenz Esmont, VA

Charlottesville. I have Fiber optic service with advertised 1 gbyte speed. From the beginning I have had intermittent daily outages and speeds varying from 8 to 25 mb. Can’t watch a streamed 1/2 hour broadcast without freezing up or shutting down. Had technicians come out, sometimes not showing up at all without notice but then showing up unannounced a different day. Horribly undependable service. Online technical help can’t fix the problem either. I’m giving up after enduring this for over a year.

1 year ago

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Dawn Kyrola Esko, MN

Century Link is the worst company we've ever had to deal with! I can't believe you are still in business. A phonecall with you is a minimum of one hour, no body knows how or what to do. We've had no working home phone for almost a month. TWO repair appts have been set up in the last seven days, BOTH were no-shows. They didn't try to contact us at all on both days. Horrible customer service!!!

2 years ago

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Jon & Danielle E (Jon) Greeley, CO

Horrible customer service, horrible internet speed for the money. Constant internet outages (several times daily for months now). Horrible service techs that have been out 5 times in the last 6 months with an 8 hour arrival window!!! 8 hours is ridiculous. I have to take the entire day off work for. Each tech gives us a new modem and says something is wrong that is different from what the previous techs have said. Use someone else, literally anyone else!

2 years ago

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Merel Jacobs

If I could leave zero stars, I would. Century Link is by far the worst customer service I have ever received. I just moved to a new apartment and have been on and off with customer care for WEEKS. None of them can seem to help identify why my internet is not working and are very belittling when I explain my situation. Their answer is always "call customer care" to which I wait on hold for at minimum 30 minutes with no answer. I recommend this provider to NO ONE and wish I could use xfinity at my new location. Sincerely, a very upset customer.

2 years ago

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Stan Rosenzweig Salt Lake City, UT

Why doesn't Centurylink care? Land line phone has been dead for four days now. They don't consider land line dial tone essential and after hours on the phone and internet chat, they gave me a 3 day appointment 8:45am to 5 pm Weds. Then they were a no show. Tried to reschedule and they were a no show again. hours on chat with bots. No human to talk with and no service. I may never hear land line dial tone again because they are the only game in town.

2 years ago

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Matthew Locke Tucson, AZ

It's very reliable internet service has very little downtime if any at all and a great app to follow all your internet needs.

2 years ago

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Jeb Tubbs Syracuse, UT

This is a nightmare. 4 months with lines that don't work... wi-fi use 25% of the time. Land line so scratchy you can't have a conversation. 4 months of scheduled repair techs that have showed up twice and failed to fix issue. Too many to count no-shows....they just don't show up. No one helps but the bill comes every month like perfect clockwork. I'm canceling and going to a satellite service. I been withe these cows for over a decade and now they refuse to help me.

2 years ago

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Bradley Exley Wake Forest, NC

Terrible internet always goes out and if more then 1 person gets on just completely shits the bed. I have to sit on my phone off the internet for hours and wait till everyone is asleep to do anything. Stay away from century link terrible company who constantly moves dates and doesn’t care about the customers only want your money and try to rope u in with “deals” when it reality the deal last maybe a month. Then your stuck paying a bill for something your not getting from them. Would not mind if they got taken out of business.

2 years ago

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Gary MI

Concur with the even trying to get a problem fixed, they push you to their Virtual assistant, who get hung up, does nothing. Been on the phone now for 1 hour 47 minutes just to get my dead modem replaced. Only find out tech sent my modem to my billing address in Texas and not the service address in LA as I explained to them then when I started asking for tracking number and SR# for the replacement I got hung up on....

2 years ago

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James Parsons Birmingham, AL

Decent service but disconnecting my service when I moved was painful. Customer service is terrible. They speak broken English and really of no help. Calling them is a waste, but you can't call anyone else. 2 months after disconnecting the drafted my bank account 98.33. Called and they said they would refund, but I doubt they do. I supposedly has a 40 dollar credit when I cancelled, but that didn't come either. Stay away from this company

2 years ago

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karen devries CA

CenturyLink is the only provider available for our apartment complex. Service and support are terrible! They still use a model of requiring a customer to be home for an entire day with zero notification about when a technician may be available to install WiFi. The first time a tech was scheduled, no one called or showed up. The second time, there was no notification to specify an arrival time window. I would definitely choose a more reliable service provider if the option was available.

2 years ago

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LM Chicago, IL

Absolute worst service ever. I lose service about three times every year for approximately 2 weeks. I live in a rural area and the line is supposed to be buried but is not so every time they mow the ditch they cut the line. The century repair people have told me themselves that century link Refuses to repair it properly. Each time they say I will receive a credit and I never do. They have no customer service because the people you call are all over seas and have no control. I spend hours on the phone to no avail. I would not ever use this company were it not my only choice.

3 years ago

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Dustin Cole Charlotte, NC

Awful i have had to call 3 times. First time they argued with me and said they dont cover my house when the previous owners have centry link. Then the second person set me up for internet told me it would be set up in a week. I call to confirm my order make sure everything was correct and he set it for over a month out and i have online school. They cant do anything about it. And their internet is slow anyways you can barely load anything they are behind the game by other companies i would not choose them if i had a choice at all.

3 years ago

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TJ devara Portland, OR

Just the worst service provider in Portland, OR. Three weeks without internet after I took the time to place a new order with them. After 10+ hours of hold time on calls, chats with their reps I finally gave up and cancelled. The first order I placed, they sent the tech to a different city & state. Next time they got the street address wrong. BOth orders were done through chat, all they needed to do was copy/paste the address and phone number. However bad you think Xfinity is, believe me Centurylink is worse. A simple new connection request was totally mishandled by their reps.

3 years ago

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tyrone Houston, TX

HANDS DOWN the worst internet and customer service ever created! Do not even attempt to chat online to an agent it's the worse! I had two techs come out to repair my service only for both techs to ask me why am I even with century link our service SUCKS! Sir you have the option to get Xfinity! Two techs in one week 16 chat calls and now a new appointment coming up as well a week later which will make two weeks without internet, I will take their advice and I have scheduled my new service with Xfinity! Century link just throw the whole service away!

3 years ago

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Rose Goren Portland, OR

Moved into a new place that previously had the 940 plan. They cancelled their plan 2 weeks ago. We had a tech scheduled to come out today and were called day of and told they can't offer us internet due to demand. After calling and getting hung up on several times by staff, I was offered 100 up and 100 down FOR THE SAME PRICE. Not to mention it was listed cheaper online but the rep "couldn't get that price in his system." Total scam. We have the fiber optic cable and they are artificially throttling it to upcharge people. Glad I took the day off work to spend it talking to idiot scam artists.

3 years ago

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S Dunn Ponder, TX

The absolute WORST internet provider I've ever had. In just a little over 2yrs, we've had internet outages for a day to days around 20 times. We've had to have service technicians out to our home roughly 8 times out of those. The service will be restored and will go about a month or 3 and then boom.....another outage. This company is a complete joke. Do yourself a favor and look elsewhere for your service. I promise i'm saving you headaches .

3 years ago

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Charles Cunningham Aurora, CO

After billing me for one year at an account that was told to be terminated Centurylink owes me $480. I was told that the amount was approved and a check would be sent in the mail. After calling to find out the check status after not receiving it, I went through a gantlet of calls to arrive at a supervisor that said that I will not get the money. I have recordings of all conversations. I would not recommend CenturyLink to anyone. There is a reason why they have faced class-action lawsuits. I just filed a FCC complaint.

3 years ago

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D Seattle, WA

This company sold me a service for business only to find out that it was a prepaid type of garbage. The internet was like a slug and couldn't operate my high speed system. I cancelled immediately and got a real business service through Xfinity. I was never given my money back, and they did not disconnect the service. Now I have been billed and they're saying they don't know how to disconnect my service! I asked for my card to be removed from the account and they say they can't remove it. I am on hold as I type for an hour and a half. Run like hell from this company!!

4 years ago

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Andy Vandros Rochester, MN

If I could I would give them - (minus) 100 rating for these guys, I surely would. Absolutely the worst Customer service company in the USA. As we speak waiting time over the phone is 45 minutes or longer. Chat is not available ( although it has dead link!!). Unfortunately they have a monopoly in town, otherwise I found stay with them even for an hour. I would be willing to pay TWICE as much but NOT to them, ANYBODY else. Internet is dropping out all the time. Impossible to do anything on line. Automated service replays that no outage recorded. AVOID at all cost. Stay away.

4 years ago

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Erik Luthens Des Moines, IA

I’ve had CenturyLink for telephone & internet services and all have been horrible. Due to a lack of competition, I was forced to use CenturyLink again (for a new business). The process of establishing a new account should be straight forward but for the absolutely incompetent service representatives. I absolutely regret using CenturyLink in any capacity.

4 years ago

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Luis Lemus Denver, CO

This company it’s been drawing money out my checking account for the past 3 months. I canceled my internet service and they’ve been charging for service I don’t have. I have called them 3 time already and keep saying they will fix it and return money back to my account instead they keep drawing money. At this point I’m already frustrated with this idiots.

4 years ago

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Ken Hauser Red Oak, IA

There are no saving graces beyond when it works it's fast. That's it. You'll be down 3-5 times per month for anywhere from an hour to a day. And whatever you pay per month, write off that amount from your account balance. When you cancel they do not prorate. You'll pay another month after your service has stopped. I haven't used their internet since March 28, and I've paid them twice since then. The person in customer service had no interest in explaining anything to me and practically hung up on me. Use ANY other provider in your area. I promise they're better.

4 years ago

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Catharine Crestview, FL

Had them since 2006. Good company! I call them , they come. They are very polite and get the job done in a very short time.

4 years ago

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thomas Scottsdale, AZ

Choppy support. Immediately after purchasing colo space, they sold the contract to another provider. Very very shady. In addition, they promised us a dedicated internet line at a specific price. Then, they added all sorts of rental fees that pushed it way over after the contract was signed. Once again, very very shady.

4 years ago

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Gregory Jackson

They were reasonable and the equipment was easy to find at a descent cost. They even have equipment available to purchase.

4 years ago

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Neal

prompt, personable technician but not a good strong connection ... lots of spooling ... at times no connection at all and causes Amazon Firestick to go on tilt.

4 years ago

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Karen L Traquair Red Bud, IL

Worst internet and customer service ever! Been on hold for 1 hour 10 minutes, they closed with me still being on hold! I canceled internet service which was awful and then continued to bill me for it. They said I never canceled but after I read the conformation number I was promptly put on hold and left there! Monday morning I going to cancel my landline and tell them to shove their terrible service up their tears! I HATE CENTURYLINK!!!

4 years ago

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Mike Ika West Valley City, UT

I was with Century Link for several years for my internet service. Each year they raised my rates for no reason. Their internet service was slow for the prices I was paying. Their customer service department was unwilling to negotiate my rates, so I left them for Xfinity.

4 years ago