Name: CenturyLink
Rating: 3.1

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Aaron Runkle Columbia City, IN

good luck trying to use their website to pay your bill, or good luck calling customer service to try to get any relevant done to your account such as changing accounts. Its an absolute joke.

6 years ago

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Susan Stewart Salt Lake City, UT

When we had CenturyLink, our internet was always slow and down half the time. They gave really great initial prices, and they skyrocketed the price on really crappy service. I would not recommend anyone use them.

6 years ago

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John Tanner Glendale, AZ

I was a happy customer for 20 years. Today I spoke with Rosemary at the Finance Dept and was told how to behave. I have no complaint about the product, price and service all those 20 years. I am now looking for options.

7 years ago

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Maya My McDonough, GA

They're as bad as you think. The service keeps going out and someone is always calling to complain that the service being paying for, is not what's being received.

8 months ago

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peggy cherry Kings Mountain, NC

I really do want them for myself but my mom does not want to change. Whenever I try to stay connected to the internet it would disconnect or lag.

9 months ago Edited July 17, 2023

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Mindy Clarke Tacoma, WA

I went to Century Link beacuse I wanted cheaper internet, it was cheaper but not good. I believe you get what you pay for, lower price usually means lower quality.

10 months ago

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Cheryl Stone Phoenix, AZ

Reliable internet service and excellent customer service. Dislike how the price changes often with no warning or explanation.

1 year ago

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Susan Bowes Aberdeen, WA

i had them for internet when i lived in seattle and they were terrible i didn't even get the speed i was suppose to get and anything faster they didn't know if or when it would be availible in my area.. they were not very knowledgeable

1 year ago Edited December 2, 2022

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DarrellGene Herring Chicago, IL

It has been a very reliable and every problem I ran I too they always seemed to direct me and help me thou and fix. Thanx

1 year ago

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Donald RockJr Cape Coral, FL

CenturyLink os okay for internet services. I pay price for life for 100 mbps, but have never gotten 100. It's usually around 94, if that.

1 year ago

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Venesajean Spokane, WA

The customer service is not helpfull... They say that they want to help get ur service fixed ... Never happens then they wanted to charger me 100 dollars for some guy to hook up a cord... Was told need a new router never received it I loved the set price just not a very good company

1 year ago

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Nicole Kilburn Las Vegas, NV

Me and my father tried getting internet service through century link and it was problem after problem with them. Every time they scheduled a time to come and set it up they never showed up. After the third time we decided to cancel and go with cox

1 year ago

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JoReSmi San Tan Valley, AZ

Centurylink was cheap, but we didn't get the speeds we were paying for. The customer service was also terrible. Most of the technicians had a lower knowledge about internet than I did. Would not recommend.

1 year ago

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djstarr Tucson, AZ

what started out as a good thing ended up in collections. when i discontinued the service no one sent me any paperwork saying owed, that was until a collection company called wanting their money. I am currently fighting it since I was unaware of any bill and century links lack of communication

2 years ago

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Kassandra Roberts Indianapolis, IN

I currently have century link I have called more than 12 times in the last week with a billing issue and they will not consider I have taken the steppe they have already asked me to do. Its so frustrating and their service is awful compared to others.

2 years ago

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Erik Lewis Atlanta, GA

I hate Century link however they were the only option in my previous house. The installer drilled a hole through the hardwood floor about 3 inches from the wall. Why he didn't snake it I'll never know.

2 years ago

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Linda Webb Eagle Mountain, UT

I had century link and always had issues with my service. When I called in several time to get help everyone didn’t know what they were doing. When I moved they messed up my account and it was such a pain to get fixed. I will never got back to them again

4 years ago

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Aimee Mortensen Pleasant Grove, UT

CenturyLink wouldn’t offer us fiber, wouldn’t extend it to us when our neighbors across the street had it. It ended there and they weren’t willing to take it any further.

4 years ago

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Lknls Salt Lake City, UT

Cheaper than other providers in my area for higher speeds. I haven’t had any issues with it. Getting a hold of them is a headache sometimes.

4 years ago

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Audrey Mitchell Managua, MN

Have had ups and downs with CenturyLink, but we have stayed with them because of the great quality or internet. It covered our whole household great

4 years ago

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Angelina Hamilton Jackson, MS

Speeds are great. Haven’t had any problems. I am able to do so many things like streaming and still be on my computer!

4 years ago

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Justin McMurtrey South Jordan, UT

Century Link is a very basic internet service in our area. Their cost are very competitive, but it would be nice to have better service to go with the price.

4 years ago

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Jacob American Fork, UT

Century Link is incredible. No other internet service provider has as fast internet and for such a good deal.

4 years ago

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Sara Smith Riverton, UT

We had a bit of trouble with service in our home and ran a bit of a slower speed than we need for work purposes so had to make a change.

4 years ago

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Eric Smith Riverton, UT

When I started working from home the internet speed was not fast enough but it was great for everything else. I would use them again.

4 years ago

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Jessamy Newton Bountiful, UT

They have worked with my concerns year after year and tried to help me have a product that is suited to me at a price that is reasonable.

4 years ago

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Linda Clark Gilbert, AZ

I had century link for several years and service was always irregular. Sometimes it worked great, other times it was slow and there were times it wouldn’t work at all.

4 years ago

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Zac Marx Brighton, CO

Century Link has been a great provider for our family. We never have issues connecting and have constant access.

4 years ago

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Ron Durfey Pleasant Grove, UT

I had CenturyLink but had to leave them because of poor service. I was constantly having to reboot my modem and was constantly having to work at a local restaurant/coffee house to get internet service for my work. I will not use CenturyLink again!

4 years ago

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susie Kaysville, UT

i love century link. my parents have it at there house and it works so good. fast everything would recommend to anyone.

4 years ago

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Craig Orem, UT

Average internet speed at a high price. I was a customer for a few years and wasn't every terribly satisfied with the service. When I found a better option I jumped on it.

4 years ago

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S Suguturaga Orem, UT

When I cancelled services due to poor service and better pricing through a competitor, the process was very frustrating. I was transferred to different departments multiple times and it took a few weeks to resolve and finally cancel the plan.

5 years ago

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Zack Salt Lake City, UT

I was promised that I would receive speeds of 15Mbps at my home. Before finalizing the set up of my internet service, I double checked what speeds Century Link actually got at my location and it was 2Mbps. I was lied to, so I went with Comcast Xfinity and have had no issues.

5 years ago

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Amber McEntire Orem, UT

Originally asked to be on the flat rate price, but they didn't put it on for a long time and charged us a lot more for months without fixing it. Also, we almost never get the amount of mbps they say and it's super spotty.

5 years ago

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Lauren Jorgensen Salt Lake City, UT

I am a past customer with CentryLink. I ended up switching due to the slow service. The price was great but I found myself with extremely slow service most of the time.

5 years ago

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nathan brewer Lehi, UT

We have had CenturyLink for about 3 years now. I like that it we have reliable internet at a low cost.

5 years ago

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Madalyn Johnson Provo, UT

CenturyLink is a great internet provider. I rarely have any issues with my internet and when i do i have experienced great customer service!

5 years ago

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Jack miller Alpine, UT

I had CenturyLink a while back. It was not bad, but I definitely would go as far as to say it wasn't good. Internet speed and customer service were decent at best.

5 years ago

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Alvin Jiji Gilbert, AZ

The internet connection provided by CenturyLink is mediocre, however the service is not very dependable and sometimes very slow. The internet will go on and off, on and off, and so on.

5 years ago

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Amy Leifi Orem, UT

Speed was slow, customer service was slow, the only thing easy about using them was paying online so I didn't have to interact with their customer service.

5 years ago

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Melanie Curtis Pleasant Grove, UT

It has been hit and miss with my service. The biggest disappointment is that the actual internet speed I get at my home is many times not what I am paying for.

5 years ago

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PolyanaL Salt Lake City, UT

I have centurylink and I will be changing provider very soon. I pay $71 monthly and its very slow. We have to reset it most of the time or it will roam and roam. Other family members have xfinity and they pay about $30 and when I go to their house their wifi has no problem... I dont have xfinity in my area so I am pretty sad.

5 years ago

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Cody Linden Lehi, UT

A decent provider. I felt that they could offer more clear customer service and purchasing options, but overall you get what you pay for.

5 years ago

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Ronda Hills

Internet is slow and unreliable. When logging into my CenturyLink account the website is often down or with limited access. Customer service is less than ideal, limited knowledge and limited ability to resolve situations.

5 years ago

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Nathan Layton, UT

They get the job done that is the most important thing. I just wish they had the internet speed that I wanted in the area that I live in.

6 years ago

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Robert Stonebraker Rock Hill, SC

Absolutely worst customer service ever. Agents simply read scripts and supervisors do not return calls. Avoid.

7 months ago

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Tony's Babygirl Staton MO

Internet is not worth the price! Cannot stream good quality for videos..

8 months ago

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Rebekah Nelson Sioux City, IA

Coverage is shotty. Overall, good when it works!

4 months ago

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scott hayes St Louis, MO

6.75 hrs on the phone... 33 holds x 6 ss# was giving x 2 supervisors spoken with 14 different people spoken with x2 install dates STILL DO NOT HAVE INSTALL ACCOMPLISHED!

1 year ago

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atakan paksoy Seattle, WA

Horrible service, constant issues with the internet. Takes ages for technicians to get her and it usually takes multiple technician visits for issues to get fixed.

2 years ago