Name: byte
Rating: 4.3

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Verified Customer

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Crystal M Craig Richmond, IN

Great experience. Love how my teeth turned out. However my retainers cracked and broke after a month of wear. Should be made stronger.

2 years ago

Reply from byte

Hi Crystal, we would like to look into this and provide the best next solution. Please send us a DM over Facebook or Instagram!

Mar. 15th, 2022

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Verified Customer

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Mary Catherine Turcotte Madison, MS

I had problems with my mouth and wasn't able to do the treatment and they refunded my all of my money

2 years ago

Reply from byte

Thank you, Mary ! We are so happy to hear that our team has been there for you to help with any questions you've had :)

Mar. 15th, 2022

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Mark Volz Olathe, KS

You took advantage of us. We had very poor customer service. Several changes in CS reps and delays in follow up communication. We were left to figure it out ourselves, no one walked us thru your process. It was a gift to my wife and no one ever talked to her, she will not wear a retainer that puts a gap in her teeth.

2 years ago

Reply from byte

Hello Mark, thank you for reaching out we hear your concerns and would love to look into this further to provide the best solution- please send us a DM over Facebook or Instagram to chat.

Mar. 11th, 2022

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Kaley cruz Naugatuck, CT

Byte does not work ! Don't waste your money on this product. I expressed so much comfort, the impressions never even fit. I tried calling customer service to get my money backs and no body cared to reach out. They are all about money !

2 years ago

Reply from byte

Kaley, we hear your concerns and want to reassure you that we are here to provide the best solution. We would like to look into this further, since we are limited in how much we can share over public platforms- please send us a DM over Facebook or Instagram.

Mar. 11th, 2022

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Verified Customer

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Evelyn Lopez Anaheim, CA

My experience is great. I saw changes after the 4th week and the HyperByte helped a lot with aligning my teeth.

2 years ago

Reply from byte

We are so happy for you! Welcome to the Byte family. We hope you will share your progress pictures with us!

Mar. 4th, 2022

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Janet Burgett Chariton, IA

I cannot seem to get anyone to send me my last sets of aligners. I started over on Week 8 back in August. My teeth are very satisfying to me I am pleased with the progress, but I can't seem to get anyone to understand I want the aligners sent and now.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Jessica carsillo Moorestown, NJ

Poor delayed communication. My treatment is taking FOREVER. They should get an app that sends notifications for checkins and ask for updates, it's just poor.

2 years ago

Reply from byte

Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 4th, 2022

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Verified Customer

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Lauren Lowell, IN

Byte was terrible. I went through 3 different refinement aligners. 1 year later and I've "completed" treatment. I told them I am unhappy with the results, as I see ZERO results. No response. I told them I want a refund. No response. Save your money and get Invisalign or traditional braces.

2 years ago

Reply from byte

Hi there Laure, thank you for your feedback. We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Verified Customer

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Amanda Lancaster, NY

Great customer service when needed, excellent results for a fraction of the cost for competitive invisible retainers.

2 years ago

Reply from byte

Thank you so much for sharing. We are so happy for you!

Mar. 4th, 2022

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Verified Customer

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Alicia Hammock Jamestown, TN

The customer service in the beginning was great. It became lackluster and even lacking towards the end. The aligners worked and did their job.

2 years ago

Reply from byte

Thank you so much for sharing this feedback with us. We are always looking at ways to improve our customer experience.

Mar. 4th, 2022

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Verified Customer

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Cara Groveport, OH

Complete garbage. I received retainers that didn't fit. No one was willing to help me. Wanted me to keep sending pics of my teeth when I sent them 3 times. Kept receiving "how are we doing" emails. Wouldn't send another mold kit to fix. Still paid full price for something I couldn't use.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Verified Customer

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Anna Fletcher Athens, OH

My teeth are straight, it look very little time, company was very responsive, and inexpensive compared to other services!

2 years ago

Reply from byte

We are very happy to hear this! We hope you share before and after pictures with us.

Mar. 9th, 2022

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Verified Customer

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Shantiki N McCall Columbus, OH

Communication can be a little better. I had problems in that area for a bit. Over all the company is fabulous.

2 years ago

Reply from byte

Yay! We are so happy to hear this, thank you for sharing!

Mar. 4th, 2022

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Verified Customer

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Travis Brock Colorado Springs, CO

Great customer service to get a new set of of aligners when my teeth were not ready after the first set.

2 years ago

Reply from byte

We are so excited for you! From start to finish, our team is ready and available to get you on track, check that progress, and get you to those final results!

Mar. 4th, 2022

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Verified Customer

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Serena Pereira San Diego, CA

My last tray will not fit, I've tried going back wearing older trays for the past few months thinking it was a me issue. But this last tray will not fit so my teeth aren't 100% fixed.

2 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at [email protected] or give our team a call at (877) 298-3669 so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Verified Customer

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Leslie Phoenix, AZ

Byte quality is so bad. Don't waste your time, and money. They cannot create properly fitting aligners, and they are full of excuses. They will ask for a lot of photos, and then they will ask you to cut the aligners yourself to make them fit.

2 years ago Edited January 10, 2024

Reply from byte

Our team of Customer Care Specialists are here to help assist! Please be sure to reach out to our team via email at [email protected] or by phone (877) 298- 3669 regarding any concerns, we are ready to help :)

Jan. 6th, 2022

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Verified Customer

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Linda Pray Keeseville, NY

They redid my aligners when I had to get a molar pulled because of a infection. Plus wonderful customer service.

2 years ago

Reply from byte

Hey Linda! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us via email at [email protected] or by phone (877) 298- 3669

Nov. 17th, 2021

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Brandon Ferrell Kingsport, TN

I am very satisfied with Byte. The cost was much lower than competitors and the results speak for themselves.

2 years ago

Reply from byte

We're happy to hear about your experience so far- we can't wait to see those results!

Nov. 9th, 2021

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Verified Customer

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Gregory C Han Los Angeles, CA

Very easy to follow program with good instructions and support. Deducted one star because of occasional sharp edges that needed to be filed down.

2 years ago

Reply from byte

Thank you for your feedback, Gregory. If you ever have any questions, don't hesitate to reach out to [email protected].

Nov. 10th, 2021

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Verified Customer

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Jenn Beranek Park Ridge, IL

It was an easy process with complete detailed instructions. An easy payment plan was the cherry on top.

2 years ago

Reply from byte

You got us smiling from ear to ear, thank you so much for your feedback, Jenn!

Nov. 9th, 2021

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Verified Customer

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Tyanne Fabian Lindale, TX

The only negative thing I have to say is that there is no communication once the aligners are received. I've only had emails asking to review.

2 years ago

Reply from byte

We understand the importance of our customers getting the support they need. Our team will send our periodic emails to check in. Sometimes those emails may end up in the spam folder. If those emails have not been received we as that you contact our team at 877-298-3669 or send us an email at [email protected]. We are standing by for support!

Nov. 9th, 2021

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Verified Customer

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Jaz Brooklyn, NY

The process to order and receive the aligners was easy, but the trays were not an a good fit. Still satisfied with the overall experience.

2 years ago

Reply from byte

Hi there, when aligners are not fitting snug, we ask that our customers reach out right away so that our Professional Care Team can look into this and determine the best next steps. We want to do everything we can to get each customer to their new smile in the safest way possible. We would be happy to connect you to our team to assist with any concerns you may have regarding your specific situation. Please give us a call at 877-298-3669 or email us at [email protected]. Let's work together to get this resolved:)

Nov. 3rd, 2021

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Verified Customer

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Kimberly Luttringer Limon, CO

Attentive, easy to communicate with, fast shipping of products, extremely personable and great customer service

2 years ago

Reply from byte

Thank you so much for taking the time to share this with us! We are so excited for you :)

Nov. 3rd, 2021

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BrieAnna Sherrill, NY

I figured I'd give them a try. Told them my hesitations based on my experience with another aligners company, they assured me they were different so I ordered my aligners. Problem after problem and no one can help, can't even offer a partial refund, nothing. And now I'm being ghosted. What an awful experience.

2 years ago

Reply from byte

Hi there. We want to make sure all your questions and concerns are being addressed. At Byte, we want to make sure our customers feel comfortable throughout treatment and know we are here for them every step of the way. Give us a call at 877-298-3669 during normal business hours, MST, or shoot us an email at [email protected]. Our customer care team is standing by to support you.

Oct. 30th, 2021

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Verified Customer

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Jamie Bee Crystal Lake, IL

It's pretty easy. Just follow the instructions. I like that I'm in control of the process after they send the box.

2 years ago

Reply from byte

We strive to make sure each step in our customer's journey is as seamless as possible! Thank you for sharing, please let us know if you have any questions for us :)

Oct. 26th, 2021

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Christian

Post sales service is poor. No email reminders to check in with photos, hence voiding byte guarantee. Got bombarded with emails before I bought them. Seems dodgy.

2 years ago

Reply from byte

Hi there. At Byte, we want all our customers to feel supported every step of the way. Our team is always here for you to answer any questions or concerns you have during treatment. Once you begin your aligner process you should be receiving periodic check-in emails from our customer care team. If you haven't been receiving those, we want to look into this right away. Please give us a call at 877-298-3669 and a Byte team member will be able to further assist and provide any clarification you need!

Oct. 30th, 2021

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Verified Customer

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Adam Hayes Anderson, SC

Very easy to use, amazing customer service. It really seams like the are there to help you personally.

2 years ago

Reply from byte

Hey Adam, so happy to hear that. Each treatment plan is personalized specifically for each of our customers with lots of care 😊 Be sure to let us know if you have any questions.

Oct. 26th, 2021

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Austin Palm Desert, CA

Only modified my first set of aligners. All the other ones have felt great and seeing pretty decent progress!

2 years ago

Reply from byte

Thank you so much for taking the time to share this with us! We are so excited for you :)

Nov. 2nd, 2021

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rebecca hertz Merrick, NY

The kit was super easy to do. Customer service was wonderful, as they were always available for questions and concerns

2 years ago

Reply from byte

We love to hear it! Thank you for your review!

Nov. 2nd, 2021

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Vincent Bartucca Quincy, MA

The whole process was simple and efficient. Was able to see results quickly and customer service was helpful

2 years ago

Reply from byte

We not only want to get each customer to their dream smile, but we want them to smile the whole way there. :)

Nov. 3rd, 2021

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Verified Customer

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Susan Alcala San Antonio, TX

They are always sending text and emails to assist and remind. If an issue arises the feedback is prompt.

2 years ago

Reply from byte

Thank you for sharing this! We are always here for you:)

Nov. 3rd, 2021

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Lorrie A Just Oakdale, PA

Excellent service in the beginning. Recently have a question that is still not answered. Am nearing the end of treatment for upper teeth and need answer asap.

2 years ago

Reply from byte

Hi there. Thank you for sharing a little bit about your Byte journey so far. If you still have some questions and concerns that need to be addressed we want to help! Simply give us a call at 877-298-3669 during normal business hours MST, Monday-Sunday and a Byte team member can take care of you! :)

Oct. 30th, 2021

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Ethan Hill Tucson, AZ

My aligners didn't work perfectly the first time around. The Byte team was very responsive and helpful in resovling my issue however!

2 years ago

Reply from byte

Thank you so much for sharing about your experience! We are so happy to hear our team has been able to support you from the start. Through any questions or concerns our team has your back and is ready to provide solutions that work for you! We are always just a message away so do not hesitate to reach out :) Happy to have you in our Byte fam!

Nov. 3rd, 2021

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Hallie Buchanan Milford, CT

Really great customer service; they respond to emails right away and they are there to help you on the phone instantly. The byte guarante !

2 years ago

Reply from byte

We are so happy to hear that our team has been able to help and support you throughout your journey! We are here for you any time you have questions. Now let's get you to your dream smile!

Nov. 3rd, 2021

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Taylor Bailey Fort Scott, KS

Despite not using them the way they intended, the product and customer service is exactly what they advertise!

2 years ago

Reply from byte

Thank you! Our Customer Care team is here for each customer throughout the entire Byte journey. We appreciate your feedback!

Nov. 3rd, 2021

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Ron Haynes Valrico, FL

Good results and very little pain. The results are fast and people don't even notice I have aligners.

2 years ago

Reply from byte

We love to hear it! Thank you for your review!

Nov. 3rd, 2021

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Desire Rico Lakewood, CO

I work overnight and sleep in the day so phone communication isn't possible only email and I've been in the same aligners for weeks I'm supposed to be on week like 12 or 13 and I'm still in week 5. Customer service responds weeks at time via email. I've been waiting forever for a response on if I'm getting a new impression kit or what

2 years ago

Reply from byte

Hi Desire, if you haven't heard back from our team for weeks, please send us a direct message on Facebook and we would be happy to look into this with you. Let's get you taken care of:)

Nov. 3rd, 2021

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Verified Customer

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Amy Kwiecien Williamstown, NJ

Easy and quick process. Customer service is very responsive. I see improvement with in the first month.

2 years ago

Reply from byte

We are so excited for you! If you ever have questions, don't hesitate to reach out:)

Nov. 2nd, 2021

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Ann Fall River, WI

Easy to use and the directions they sent were very clear. If these don't work for someone it's because they didn't read the directions.

2 years ago

Reply from byte

It is so important to us that our customers feel supported and comfortable throughout every step of their Byte journey. We are so happy to hear that our team was able to provide that experience to you. We can't wait to see your smile transformation, thanks so much for writing in! :)

Oct. 26th, 2021

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Verified Customer

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Elizabeth Chapman Annawan, IL

Easy to use, convenient way of straightening my teeth without the hassle of visiting an orthodontist.

2 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth. Thank you for your review!

Nov. 2nd, 2021

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Camilo El Paso, TX

Ever since week 1 I have to cut and adjust the aligners myself, otherwise my gums will bleed from 3 different points as the aligner penetrates into them

2 years ago

Reply from byte

Hi there. We want to make sure you are comfortable during your treatment. Sometimes it is necessary to cut off part of the aligner as directed by our team. We are happy to hear that our team was able to provide this solution to you. Throughout the rest of your treatment, we are here for you. If you ever have any questions or concerns please do not hesitate to reach out.

Oct. 27th, 2021

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Colin Morgan West Falmouth, MA

Although my front teeth are more straight, about 2/3 of my way through treatment, my back teeth on the top and bottom are completely out of alignment

2 years ago

Reply from byte

Hey Colin! We are so excited to hear that you are seeing some progress, that's amazing! If you are still concerned about specific areas of your smile, let's have you shoot us an email at [email protected]. Our customer care team can check your progress and make sure everything is moving in the right direction!

Oct. 27th, 2021

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Amanda Fry Seattle, WA

Amazing customer service, quality product, and super easy and way more affordable than traditional braces!

2 years ago

Reply from byte

That's what Byte is all about! Thank you for sharing :D

Nov. 2nd, 2021

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Verified Customer

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Audrey B. Sequim, WA

Byte made everything so quick & simple. Plus, I love that I can whiten my teeth while straightening them!

2 years ago

Reply from byte

BrightByte is a game changer! Thank you for taking the time to leave this awesome review.

Nov. 2nd, 2021

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Kristen Bridges Cookeville, TN

Accuracy is product description. Product works well, and price is great compared to traditional braces!

2 years ago

Reply from byte

Our treatment plans are carefully crafted for each of our customers, that's what it's all about!

Nov. 2nd, 2021

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Kristin Lambert Mount Ayr, IA

Easy to use and work! Good rout to have when braces do not need to be used and way cheaper than braces!

2 years ago

Reply from byte

We love to hear it! Thank you for your review!

Nov. 2nd, 2021

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Amanda Bell Fairfield, IL

I was sent 2 bottoms for week 3 instead of a top and bottom. Was never sent the right one so had to skip week 3 which made week four hurt really bad at first. Have not been refunded for week 3. Have been on week 10 and still haven't received my retainers for bottom this is last week for bottom.

2 years ago

Reply from byte

Hi Amanda. At Byte, we want to make sure all our customers feel taken care of and that all their questions and concerns are being addressed. We want to look into this further and see what we can do for you. Please send an email at [email protected] and a Byte team member will further assist you!

Oct. 27th, 2021

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Maria Lopez Phoenix, AZ

Love my aligners. The home kit was very easy to do, process was fairly fast, affordable, and painless.

2 years ago

Reply from byte

We are so happy you think so too. We are here for you if you ever have any questions!

Nov. 2nd, 2021

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Kayla Arellano Lamar, CO

Quickly straightening my teeth and I love that. I also love that you can't even tell I have them in!

2 years ago

Reply from byte

Isn't that great!? Thank you so much for your review, Kayla:)

Nov. 2nd, 2021

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Maria Cumming, GA

Byte has been doing what they said they would do, the technology is amazing and the customer service perfect.

2 years ago

Reply from byte

Thank you so much for leaving such a great review, Maria!

Nov. 2nd, 2021