Name: byte
Rating: 4.3

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Aaron Belmore Staten Island, NY

I’ve had crooked teeth my entire childhood and going into my early adult life. I’ve always wanted braces but I was just hesitant because dental care was something not taught in my household. But then I came across byte and it eased the fear of going to the dentist, and I’m glad I started this journey because it has made me more confident and happy to smile.

2 years ago

Reply from byte

We are so happy to hear that your experience has grown your confidence! That is why we do what we do. Thank you so much for sharing your story:)

Sep. 1st, 2021

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Kara Jackson Jesup, GA

I am about halfway through my treatment plan with Byte and can definitely see noticeable differences. I’m giving them 5 stars now for their customer service, though, as I’ve had exceptional care each time I’ve called or reached out to their team. They’ve made this experience so easy and I genuinely recommend that if you’re looking for invisible aligners, you choose Byte.

2 years ago

Reply from byte

Wow - halfway already! We are so excited for you and your new smile. Thank you so much for sharing your experience.

Sep. 1st, 2021

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shweta MG San Francisco, CA

I was impressed with how easy they make straight teeth to be through both sensitive and caring out reach, a well organized and scientific method toward orthodontic growth modifying straightening. Most other companies do not take into account the use of a sustained vibrating plate and not to mention offers for a light activated professional grade whitening system. I got both with one plan and the whitening was a code application for free. I don’t see this offer after extensive research into options for aligners out there . Byte however does promise you that .

2 years ago

Reply from byte

Yay! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Aug. 25th, 2021

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Vanessa Garden City, NY

I'm going to be starting my third week tonight. From day one I already saw movement in my teeth. I used to have braces then lost my retainer so I'm fixing a few years of movement. I would say this program is perfect for anyone doing something similar. Customer Service has been great from my experience so far, I had seen other reviews stating otherwise, but I've gotten quick and positive responses and help. At the end, I'll give another final review. Thank you byte!

2 years ago

Reply from byte

This is incredible, Vanessa! We appreciate you submitting such a detailed review. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!

Aug. 24th, 2021

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Chris and Kelly Kluck La Crosse, WI

15 weeks in and my teeth look better than I could have hoped! If you follow instructions and wear aligners as directed, you will be rewarded with amazing results!! The customer service team has always been helpful and responsive. I did a lot of research and feel confident I made the right choice selecting Byte. I appreciate that they include a bottle of BrightByte to clean aligners and whiten teeth. Word of caution, however, it goes fast! After the 4th week the bottle was almost gone. $30 for refills. Overall a great experience and excited to see final results in a few more weeks!

2 years ago Edited January 10, 2024

Reply from byte

Thank you for sharing your experience so far! Our team is here for you every step, so if you ever have any questions, don't hesitate to reach out!

Aug. 18th, 2021

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Norman R. Gainesville, VA

This is the most affordable teeth alignment service that I have been able to find, and it has been a relatively straight forward experience. So far, my teeth are aligning properly, and I have only experienced minor discomfort. Aside from delayed response times (it takes a few days for them to get back to you with questions and requests), they do their best to help you. Best of all, this service was covered partially by my insurance provider.

2 years ago

Reply from byte

We are always here to help and answer any questions you have. Our team works hard to respond to every message as soon as possible to make sure you feel comfortable through every step of treatment. For immediate assistance, you can always give our team a call at 877-298-3669! :)

Aug. 9th, 2021

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Amelia McLaughlin North Easton, MA

I could not have asked for a better experience. The Byte team is extremely responsive and made the process incredibly straightforward. I received my aligners just a few weeks after sending in my molds. The weekly schedule has been very manageable and I have seen excellent results. I also love the BrightByte aligner cleaner/teeth whitener they provide - it really works! If you are on the fence about doing this and/or which company to go with, I could not recommend Byte more.

2 years ago

Reply from byte

Yay Amelia! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Jul. 29th, 2021

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Heather Winslow

I am in currently in week 5 of my Byte experience. I have been pleasantly surprised at my experience so far. All of my aligners have fit nicely and I have not had to file or adjust any of them. I can tell right when I put in my aligners at night and when I take them off that they are working but they are not uncomfortable at night. I can already tell a difference using Bright Byte. I am not even halfway through my treatment but have been happy with the quickness of BYTE’s team to respond. I look forward to a straighter smile in about 20 more weeks:)

2 years ago

Reply from byte

Yay Heather! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Jul. 29th, 2021

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Lynzie Schaffer Quakertown, PA

So far, everything is going great! I’m a little more than half way through my treatment and the experience has been easy. Everything is set up for you to succeed, you just have to hold yourself accountable each week. No one knows I’m wearing the slingers, but each week my smile gets a little better! A great alternative to more expensive ways to straighten your teeth!

2 years ago

Reply from byte

So happy for you Lynzie! Byte is proud to offer a better and more affordable way for people to get the smiles of their dreams from their own homes. If you ever have any questions, don't hesitate to reach out to [email protected]! Thanks for the great review :)

Jul. 29th, 2021

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Erin Dunagan Raleigh, NC

I am so very pleased with my entire Byte journey! Getting started was a breeze, customer service is impeccable, treatment plan is reasonably priced and the entire process has just been fun! Byte makes it fun with little incentive fortunes, clean and sleek packaging and wonderful products to help me get the smile I've been wanting! I have experienced no pain and am VERY pleased with my results so far!!! Thank you Byte and team!

2 years ago

Reply from byte

Yay Erin! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Jul. 29th, 2021

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Cat Lady Pompano Beach, FL

The aligners are exactly what I wanted them to be. I have a habit of biting down on my aligners and being a bit rough with them. Luckily, they are made of a durable, hard material that stand up to wear and tear extremely well. The included BrightByte and Hyperbyte are essential to keeping you on track. I also enjoy the flexibility of Byte Pay, which allows me to pay for my treatment over time. Comparing these with Invisalign, which I have also had, these seem to be a better value for your money. With Invisalign, a dentist checks your progress periodically and encourages you to stay on track by making sure you are wearing your aligners as prescribed. With Byte, you are given a bit more independence, as you don’t need to meet with anyone periodically. Instead, you occasionally send progress pictures online, which I assume are reviewed by a doctor. You really only hear from Byte to gently remind you to follow your routine, or if something is wrong, which is fine by me. The one and only complaint that I have with Byte is that my Byte advisor was a bit pushy with the sale of my treatment plan. I understand that I need to order my treatment plan as soon as I get the results back from my impressions. However, Byte is still a large investment, both in time and money, and I needed time to feel assured that I was investing in a reputable and trustworthy company. I felt pressured through a barrage of text, email, and phone calls to make a large purchase quickly. I also wish that the insurance team that contacted me before treatment had been more forthcoming that any reduction in cost associated with insurance could not be used in conjunction with Byte Pay. All of that being said, I still think I prefer my Byte treatment over Invisalign. I felt that Invisalign was more invasive with the treatment plan by requiring you to shave down certain teeth or by having attachments semi-permanently put on your teeth. With Byte, I also have the luxury of being more independent with my treatment. However, this means that I need to be more accountable with my own treatment progress, but I am ok with that. This product is great for adults with active, full schedules, but probably not great for teens who need constant supervision to follow their treatment plan.

2 years ago

Reply from byte

This is incredible! We appreciate you submitting such a detailed review and for the feedback. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!

Jul. 28th, 2021

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Nitya Kashap Balaclava, VIC

I chose byte because it was relatively cheaper, faster and convenient. I'm 2 months into my treatment and can see results. I'm so excited to finish! The first week was painful... make sure you are on painkillers. I had regrets during the first week. I thought this was not worth it... but now it's much easier now. Definitely worth that first week of pain.

2 years ago

Reply from byte

Byte is proud to be the best value in the orthodontic space! If you have any concerns, do not hesitate to reach out we are always available via email, phone, and Facebook DM. Thank you for taking the time to submit this awesome review!

Jul. 28th, 2021

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sandy22 Virginia Beach, VA

Still in the byte process- had a week 13 checkup and they saw a few gaps in my aligners (aligners weren't a tight fit like they should be) so they sent out another impression kit and new refinement aligners. Was a little bummed that the checkup wasn't sooner- and that it will take a little longer, but they mentioned sometimes this may happen - but byte customer service took care of me and that is very appreciated! So for any byters out there :) - stay with the process and I would suggest sending pics with aligners every month or every couple of aligners changes to make sure all is good. And call byte if you ever have questions or want to check on things. That is the best form of communication and the quickest way to get a response. Overall I am still glad I am with byte and looking forward to my new smile!

2 years ago

Reply from byte

Hi there. This is so exciting. It is totally common with any orthodontic treatment to have to make some adjustments to the plan as some teeth end up being a little more stubborn than our dental team originally anticipated. Open and transparent communication is so important to us at Byte, and we want to make sure everyone feels comfortable and supported at every step. Thanks so much for the review, we appreciate it :)

Jul. 21st, 2021

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Verified Customer

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Kylie Little Rock, AR

I finally get to invest in myself at an affordable price. I absolutely love smiling now!

9 months ago

Reply from byte

Hi Kylie! Thank you so much for taking the time to leave us this wonderful review. We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jul. 12th, 2023

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Verified Customer

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Amanda Schmitt

They are working, but I have had a few issues during the process. They are there and guide you in the beginning and then dissappear.

9 months ago

Reply from byte

Hello Amanda, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Jul. 12th, 2023

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Verified Customer

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Amy Salt Lake City, UT

Definitely see change but maybe too fast. My teeth feel super loose whenever they are out of the aligners

10 months ago

Reply from byte

Hi Amy. Our priority at Byte is the health and well-being of our customers. We will be happy to look into this issue and provide further support. Please reach out to our Byte Support Team by completing a support request form via this link here: patient.byte.com/support. Thank you!

Jun. 30th, 2023

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Verified Customer

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Chris Williamston, NC

The company Byte is very great! And, a wonderful place to try something new. Definitely recommend!!

10 months ago

Reply from byte

Hi Chris! Thank you for the great review. We're here to help if you have any questions or concerns.

Jun. 29th, 2023

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Verified Customer

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Leslie Bird

Impressed by how easy the process has been and the reminders for nightly HyperBite routine and weekly check ins.

1 month ago

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Verified Customer

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Chardonnai Slack

Byte is amazing!! At first I thought they wouldn't work but you have to trust the process in order for them to work.

1 month ago

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Lynea Kilduff Dallas, PA

Treatment half worked, but when a problem Is encountered, there’s no chance you’ll get customer service to resolve. I’m waiting weeks on my retainers because I just couldn’t deal with waiting weeks for an answer. Now I’ve been waiting weeks for my retainer. Not worth it.

6 months ago

Reply from byte

Hi Lynea, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. At Byte, we know how important communication is and we always strive to be open and transparent. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. Please reach out to the Byte Support Team at patient.byte.com/support to allow us to best assist. You may also reach out via phone at (877) 298-3669. They are available to assist you Monday to Friday, from 8 AM to 6 PM MST. Additionally, we offer a call-back option that enables you to continue your activities while waiting for a prompt response from our team. Thank you!

Oct. 11th, 2023

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Verified Customer

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Tammy Wilson Corbin, KY

The aligners were somewhat effective, however, teeth have shifted with continued use of a night retainer. I had difficulty reaching Byte customer service and paid for 5 years of aligners. I have attempted to reach Byte multiple times to no avail. DO NOT WASTE YOUR MONEY!

1 year ago

Reply from byte

Hello Tammy. At Byte, we know how important communication is and we always strive to be open and transparent.
We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at [email protected] to connect with the Clinical Team.

Jan. 16th, 2023

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Verified Customer

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jacque babb Littleton, CO

It was very frustrating to communicate only through email for most of the experience and to repeatedly be asked to take and submit several photos to be evaluated. Video calls would be MUCH more efficient and effective.

1 year ago

Reply from byte

Hi Jacque, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. We do offer video calls with our Clinical Team as an option for support, please send us an email at: patient.byte.com/support for further assistance! We are standing by for support.

Jul. 12th, 2022

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Verified Customer

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Jt

The process is hard to maintain. I had a horrible lisp. The checking were few and far between. It's not worth the price. I'm still paying for it although I discontinued my use of them.

2 years ago

Reply from byte

JT , we highly appreciate your feedback and want to reassure you that we are constantly looking for ways to improve and take these things very seriously. If you happen to have any other concerns or additional questions please do not hesitate to reach out via our social platforms such as Instagram and Facebook DMs- We are standing by for support!

Apr. 12th, 2022

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Verified Customer

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Jess Pittsburgh, PA

they work get!! they do move a little fast so my teeth were sore all the time compared to others where i had a break in between liners

2 years ago

Reply from byte

Hi Jess, Our goal is to make sure that our customers have an enjoyable experience through every part of the process. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 18th, 2022

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Verified Customer

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Kristine Crown Point, IN

Caused extreme pain and nerve damage to my front tooth. I now have to have a root canal to fix the high sensitivity of that tooth and the discoloration that occurred. My front tooth is now grey. At that point I stopped using there products, asked for a refund which I have not received and I'm still being g billed every month.

2 years ago

Reply from byte

Hi Kristine, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Verified Customer

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Carolyn Holt Des Moines, IA

It didn't do the job I was promised. My teeth did not change much and then after I completed within a month my teeth were right back to the way before. Was not at all happy with the results.

2 years ago

Reply from byte

Hi Carolyn, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Verified Customer

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Jimmy Velez San Clemente, CA

Definitely transformed my teeth and it was a lot cheaper than traditional braces and even Invisalign

2 years ago

Reply from byte

Thank you! Have you heard about our referral program yet? Head over to https://www.byte.com/pages/refer to see how you can get $100 for referring your friends and family!

Mar. 17th, 2022

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Verified Customer

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Stephanie Heguy-garza Denver, CO

It's very difficult to get any support after you buy the retainers. I had issues with them my teeth moving in one day and after wearing the final retainers my teeth were still not where they needed to be. The told me to go back and wear retainers from weeks before just give me the run around.

2 years ago

Reply from byte

Hi Stephanie. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of.

Mar. 28th, 2022

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Verified Customer

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Leidy Paulino Danbury, CT

It's not very comfortable to pull them out every time you need to eat or snack but with consistency they do yield great results

2 years ago

Reply from byte

Leidy, you could say that again! The best part is how you can still eat all of your favorite foods and drinks without worrying about brackets getting in the way!

Mar. 21st, 2022

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Verified Customer

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Brigitte Spears Fairbanks, AK

Because I'm stuck with a $2000 bill and my teeth are still exactly the samw. I am so very disappointed and upset I don't even use them anymore and I'm paying a muffler bill for nothing!!!!!! my bike doesn't even work

2 years ago

Reply from byte

Hi Brigitte, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

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Verified Customer

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Sophia Dudgeon New York, NY

Easy to use and price felt right, customer service was helpful but not overbearing. This isn't complicated, byte makes it easy.

2 years ago

Reply from byte

We sure love to hear about this, thank you Sophia!

Mar. 21st, 2022

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Verified Customer

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Erica Mullet Ashley, MI

I feel like they're an effective way to straighten teeth, but its been a bigger longer hassle than I originally expected.

2 years ago

Reply from byte

Thank you for your feedback Erica, we appreciate you and the value you bring.

Mar. 21st, 2022

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Eric brazel Fort Collins, CO

I've had issues with my aligner since the beginning. The first aligner didn't fit. Then my aligners had to be redone. I got those aligners and have used them and they're still not doing anything to my teeth.

2 years ago

Reply from byte

Hello Eric! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at [email protected] or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 28th, 2022

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Verified Customer

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Shabria Martin Evansville, IN

Not satisfied with my treatment plan, the way my teeth have moved not customer service. Didn't even get to finish my treatment plan and they don't give refunds. I wasted over $2,000 to still have crooked teeth and an unfinished treatment plan.

2 years ago

Reply from byte

Hi Shabria, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Mar. 31st, 2022

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Verified Customer

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Tasha Joern Fargo, ND

They have help me with all my needs. I have had to take a few impressions and they helped me right away

2 years ago

Reply from byte

This is great to hear! Thank you for sharing, Tasha.

Mar. 17th, 2022

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Verified Customer

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Mary Carnegie, PA

I love my results. I just wish it did not take so long to get new retainers in. Unfortunately, even in a case, they are very appealing to my dog.

2 years ago

Reply from byte

We're so excited to follow you along on this Byte journey. Our team is here for you every step of the way so if you have any questions, don't hesitate to reach out :) P.S- If your dog manages to seize the case, please reach out to our Customer Care Team asap!

Mar. 22nd, 2022

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Verified Customer

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LATISHA HART Portland, OR

no contact from the byte team, emails stating calls would be coming to check-in but nothing received. my tx has all been self paced since you can't ever get a live person on the line timely

2 years ago

Reply from byte

Hi Latisha, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

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Verified Customer

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Micaela greene Thornton, CO

Great results and convenient process. Super user friendly and easy to follow. All byte staff were super helpful.

2 years ago

Reply from byte

Micaela, we sure love hearing these things for our customers!

Mar. 22nd, 2022

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Verified Customer

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Adrienne Harbarger Oak Park, IL

Customer service is awful!!! Treatment took 3 times as long as advertised. Been wearing aligners for almost a year and I'm still not done. Too much waiting to get in touch with a professional.

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 17th, 2022

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Verified Customer

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Pauline Jordan Jackson, TN

This company is the WORST! I hate it and if I could report them to someone, anyone I would. There is NO WAY to get ur money back if this product doesn't work for you. I have legitimate medical proof and they completely DENIED any refund! My advice: RUN!!!

2 years ago

Reply from byte

Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

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Verified Customer

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Zach Ford Independence, MO

they are helpful and i have had no trouble with them or nothing and i open their service and how they fit nice

2 years ago

Reply from byte

Thank you so much Zach! We are so excited for you!

Mar. 16th, 2022

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Verified Customer

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Ebony Juakali West Monroe, LA

Very easy to use. Very affordable. However my top aligner was missing my last two molars which made him very uncomfortable for the entire 13 weeks.

2 years ago

Reply from byte

Ebony, we appreciate you sharing this with us. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.

Mar. 22nd, 2022

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Verified Customer

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Lorraine R Lee

They are, decent priced, but I had to do a second round cause the first round didn't work, BUT, it was free for the second round

2 years ago

Reply from byte

Hi Lorraine, our goal is to make sure that our customers have an enjoyable experience through every part of the process. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 18th, 2022

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Verified Customer

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Esther Baumann Mansfield, OH

Teeth straight but bite is off. You get what you pay for cheaper than invisiline but with byte, you don't get customer service that responds personally to you

2 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at [email protected] or give our team a call at (877) 298-3669 to further address any concerns you are experiencing.

Mar. 18th, 2022

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Verified Customer

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Budi Setiawan Irvine, CA

I have a bad result. I have done using aligner until #15. Due to un positive result, byte asked me to back track using number 4 which is I didn't expect back track. Overall I'm not satisfied with the result and waste my money.

2 years ago

Reply from byte

Hi Budi, our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 18th, 2022

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Verified Customer

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Ariel Albuquerque, NM

My teeth improved but not nearly as much as I'd hoped. I didn't feel like they followed up or listened to my problems. I really wish I'd put the money towards braces.

2 years ago

Reply from byte

Hello Ariel, our goal is to make sure that our customers have an enjoyable experience through every part of the process.If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at [email protected] or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 18th, 2022

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Verified Customer

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Cherylin Pauly Buffalo, NY

I did not have success with the Byte at Night. When my aligners weren't working, it took over a week to get a response. They did send another set but again they did not work. I was told I could not get a refund.

2 years ago

Reply from byte

Hi Cherylin, Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

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Verified Customer

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Whitney Woods Denver, CO

Seriously aggressive marketing until you become a customer, then 1 check in along the way and then radio silence. Not a lot of followup or true care that you are happy with the final results.

2 years ago

Reply from byte

Hi Whitney , once treatment has started, we send periodic check-in emails to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Mar. 15th, 2022

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Dan Sherman Oaks, CA

Customer service is TERRIBLE. Incredibly slow shipping rates. Every single package had to be resent because I never received it. They kept mixing up mine and my boyfriends sample and then throwing them away. We had to redo the initial impression kits 4 times because of this.

2 years ago

Reply from byte

Hi Dan, we are sorry to hear about the mix-up! We want to make sure everything stays accurate on every customer's account to avoid any issues. With any further concerns, please give us a call at 877-298-3669.

Mar. 11th, 2022

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Verified Customer

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Natalie Dutack Saint Francis, WI

Inconsistent quality issues with aligners. Due to the virtual portion of the process it takes a long time to get replacemets for cracked or defective aligners.

2 years ago

Reply from byte

Hi Natalie, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding the progression or quality of the aligners, our Professional Care Team is here to help. We want to take a deeper look into this. Please reach out to us at [email protected] or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 14th, 2022