Name: byte
Rating: 4.3

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Sharon Rich

Great company. I am very pleased with my progress. Byte has been very responsive to my questions. I will definitely recommend their product to my friends and family.

2 years ago

Reply from byte

Thank you! Have you heard about our referral program yet? Give us a call at 877-298-3669 and we'll tell you about how you can get $100 for referring your friends and family!

Sep. 22nd, 2021

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thisguy1017 Charlotte, NC

I like how the company checks on customers and is nice. I also like how they leave little messages in your packets. They also dont falsely promote, they actually work , including the teeth whitener.

2 years ago

Reply from byte

We are so happy to hear about your experience so far! Our team is here for you, so feel free to reach out any time with questions you may have. You can reach us at 877-298-3669 :)

Sep. 1st, 2021

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Tricia malott-sturm Pekin, IL

Absolutely love my results of my byte aligners. Very easy ordering process step-by-step instructions for impressions and aligners arrived very quickly. Best decision!

2 years ago

Reply from byte

Our Care Team is here for each customer throughout the entire Byte journey. Don't hesitate to reach out with any questions!

Sep. 1st, 2021

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Jessy Ma Dublin, OH

I am part of the way through my treatment and byte has been very accommodating to my concerns and needs. When I had issues and reached out to byte, they walked me through the steps, made a new treatment plan, and sent me new aligners free of charge. I’m excited to see my final results.

2 years ago

Reply from byte

Hi Jessy, thank you for your review! We want to leave you with a 5-star experience, so if there is anything we can do to make your experience better, we would love to know:) Feel free to send feedback over to [email protected] or give us a call at 877-298-3669. We are so excited for you and your new smile!

Sep. 1st, 2021

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Fahid Nayem The Bronx, NY

The customer service for Byte is amazing. The company takes an effort into providing a high-quality experience for all customers. I definitely recommend Byte.

2 years ago

Reply from byte

Hi Fahid! That is so awesome to hear. We want every customer's experience at Byte to be as seamless, stress-free, and fun as possible. Thank you for the awesome review. We are so excited for you! :)

Aug. 26th, 2021

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KellyMoore Copperas Cove, TX

I’ve been using Byte for about 8 weeks now and so far I’ve had a great experience with the company. Everybody I talk to is super nice and very helpful.

2 years ago

Reply from byte

Hi Kelly! Thanks so much for the review. We are so happy to hear our team has been able to support you and provide a positive Byte experience so far :)

Aug. 12th, 2021

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Melissa Guy Queens Village, NY

Initially there was not much change, but during week 10 and on was when people around me starting noticing the changes and I now cant stop smiling all the time!

2 years ago

Reply from byte

Aww, this makes us so happy to hear! Thank you so much for the review and for sharing part of your Byte journey with us :)

Aug. 11th, 2021

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Cameron Kirksey Saint Paul, MN

Ended up have root damage and had to get a root canal. But byte helped me through the process and sent me a molding kit to get new aligners that fit right. For free might I add. They always have a solution for my problems

2 years ago

Reply from byte

Hi Cameron. We are happy to hear our team was able to assist you and provide you the support you needed. We are hear for you every step of the way and if you have any questions a Byte team member is ready to assist :)

Aug. 10th, 2021

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KateHewett Aptos, CA

The aligners work well and I'm noticing changes in my teeth. I deducted two points because prior to purchasing the aligners byte customer service was (almost too) communicative, however once I ordered my aligners they were hard to get a hold of.

2 years ago

Reply from byte

We appreciate the feedback, Kate. We can understand your frustrations. Due to a higher than normal volume, our response time has been less than ideal. We appreciate your patience and apologize for the delay. We are staffing up and our team is working hard to help each and every customer. For immediate assistance, you can always reach our team at 877-298-3669.

Aug. 6th, 2021

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Eli Mihalik Aliquippa, PA

I like the most is that i can talk to anyone at any time, and they’re very helpful. Biggest dislike was the wait time, but thats understood with a bug company.

2 years ago Edited January 10, 2024

Reply from byte

It makes us so happy to hear that our customer care team has been able to provide you incredible support throughout your treatment. We can't wait to get you to those last steps! Thanks so much for the awesome review :)

May. 11th, 2021

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Cathy Rumbolo Concord, NC

This was basically easy to follow. My questions were answered quickly.

8 months ago

Reply from byte

Thank you, Cathy! We work hard to make sure our process is as easy-to-follow as possible, so we're thrilled to hear we succeeded. If any questions or concerns come up, please reach out at patient.byte.com/support--we're here to support!

Aug. 24th, 2023

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Verified Customer

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Carla Scull Oklahoma City, OK

Everything has gone so well and so smoothly

2 years ago

Reply from byte

We are so excited for you, Carla! From start to finish, our team is ready and available to get you on track, check that progress, and get you to those final results!

Apr. 22nd, 2022

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Verified Customer

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NICOLE JASINSKI

I paid and have had my aligners sent to me 2 different times and still don't fit. they haven't offered a refund and can't correct the problem

2 years ago

Reply from byte

Nicole, we appreciate your outreach - We would like to look into this further. Due to customer privacy laws, we are limited in what we can say on public platforms. Please message us over Facebook or Instagram, we are more than happy to help!

Apr. 15th, 2022

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Verified Customer

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Mary Taylor

The productis good but didn't put my teeth exactly where I want them.

2 years ago

Reply from byte

Hi there. We definitely want to make sure you are being taken care of. Due to customer privacy laws, we are limited in what we can share on public platforms. Please message us over Facebook, Instagram, or Twitter- we look forward to your response.

Apr. 12th, 2022

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Verified Customer

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Vera LeAnn Brumley Temple, TX

Easy sign up and fitting process, and I saw pretty quick results in my smile!

2 years ago

Reply from byte

Hi Eunice! We are so excited to hear this, thank you for writing in and sharing! Please do not hesitate to reach out if you ever have any questionsHi Eunice! We are so excited to hear this, thank you for writing in and sharing! Please do not hesitate to reach out if you ever have any questions!

Apr. 1st, 2022

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Verified Customer

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Leslie Rosales Brooklyn, NY

Even before my process started with Byte, I've always had communication issues with their customer service and team.

2 years ago

Reply from byte

Hi Leslie. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 1st, 2022

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Verified Customer

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Taysia New London, WI

Broke 3 of my teeth! Would not recommend at all! After 4 days I clicked them in after brushing my teeth and it broke 3 of my teeth!

2 years ago

Reply from byte

Taysia, we appreciate you reaching out and would like to look into this further. Due to privacy laws, we are limited in what we can share over public platforms. Please send us a DM over Facebook or Instagram- We look forward to your message and providing the best solution.

Mar. 21st, 2022

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Verified Customer

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Sevendeep Kaur Manhattan, KS

I wish I could give 0 stars My experience was so awful It didn't work for me and noone got back to me. I flushed my $2000

2 years ago

Reply from byte

Sevendeep, we thank you for your outreach and would like to review this further. We want to ensure that every one of our Customer's experience is positive and efficient. We hear your frustrations and concern, we want reassure you that we take these things very seriously. If you have further concerns, we ask that you DM us over Facebook or Instagram.

Mar. 21st, 2022

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Verified Customer

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Arianna Seattle, WA

They completely messed up my jaw and then wouldn't refund me. I then had to go to an orthodontist to fix my mouth. I was severely depressed.

2 years ago

Reply from byte

Arianna, we hear your concerns and frustrations and would like to review this further. We want to ensure that every one of our Customer's experience is positive. We want reassure you that we take these things very seriously and would like to review your account. Please send us a DM over Facebook or Instagram or give us a call at (877) 298-3669 for immediate assistance.

Mar. 21st, 2022

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Verified Customer

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Arlene Sharma Bronx, NY

Because the materials are good I'm happy.

2 years ago

Reply from byte

Thank you, Arlene!

Mar. 17th, 2022

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Verified Customer

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Kelly Steward Walkersville, MD

My treatment had to be adjusted and it's taking longer than anticipated to complete.

2 years ago

Reply from byte

Hello Kelly. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. Byte provides a Professional Care Team check-in via our account center to provide each customer with their next steps if they are concerned with the progress of treatment. Additional aligners may be available, as well as an adjustment to treatment to ensure we can provide the desired outcome.We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Verified Customer

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Stephenson Parsons, KS

Easy to use quick results and the process was painless.

2 years ago

Reply from byte

Thank you for your review, Stephenson!

Mar. 17th, 2022

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Verified Customer

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Sara Nisbeth Chappaqua, NY

Sent them to the wrong address when I finally got them they made my guns bleed and I had six chipped teeth when i went to the dentist

2 years ago

Reply from byte

Hello Sara! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at [email protected] or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 28th, 2022

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Verified Customer

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Wahee Allentown, PA

As aligners they work great but for me personally it didn't work.

2 years ago

Reply from byte

We know that Byte may not be for everyone, we appreciate your feedback Wahee.

Mar. 22nd, 2022

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Verified Customer

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Phil Englishtown, NJ

I feel that there is 0 connection. Should have atleast 1 call to check how everything is

2 years ago

Reply from byte

Hi there Phil, We definitely want to make sure you are being taken care of. During treatment, we have this midway check-in so we can evaluate the fit of your aligners to make sure everything is tracking properly and make adjustments if we need to. For immediate assistance, you can always give our customer care team a call at 877-298-3669 or you can send us a direct message on Facebook and we can check on the status of your request and make sure a Byte team member is assisting you!

Mar. 23rd, 2022

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Verified Customer

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Dustin Keller Fleetwood, PA

Zero customer service , doesn't work as advertised . Tried to contact to address the issue and the company has not responded in 4 months

2 years ago

Reply from byte

Hi Dustin, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

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Verified Customer

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Christina Shallowater, TX

Great quality, great customer service, great results!

2 years ago

Reply from byte

This is so exciting! We are always thrilled to hear about all of our customers' amazing progress and results. Thank you for the great review.

Mar. 17th, 2022

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Verified Customer

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Summer Palmberg Las Vegas, NV

They haven't been able to get it right with my teeth and have charged more to try and fix it, still not right

2 years ago

Reply from byte

Hello Summer, We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 1st, 2022

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Verified Customer

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Tom Acton Deland, FL

Great customer service and seeing the results.

2 years ago

Reply from byte

Thank you so much for leaving us this wonderful review!

Mar. 18th, 2022

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Verified Customer

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Adrian Voigt Oak Grove, AR

They work but they're painful. The edges cut my cheeks a lot

2 years ago

Reply from byte

Hi there. Please contact us so that we can look into this further. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 22nd, 2022

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Verified Customer

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Ben Omonira Fulshear, TX

I had reached out about my gap coming back after I had gone through treatment and I received no support on getting the gap closed

2 years ago

Reply from byte

Hi Ben, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Verified Customer

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Nate West Henrietta, NY

Easy to use and customer service was very helpful

2 years ago

Reply from byte

Hi Nate, thank you for your amazing review!

Mar. 18th, 2022

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Verified Customer

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MONNEA SLADE Austin, TX

Very bad customer service. Makes you pay for insurance just to have pay for replacement even though it says you won't have to pay for them.

2 years ago

Reply from byte

Byte is fit for mild to moderate cases and is not for everyone. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 31st, 2022

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Verified Customer

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Marci Andrews West Olive, MI

Was easy to use. My bottom teeth didn't turn out well, top teeth turned out ok

2 years ago

Reply from byte

Marci, we appreciate you reaching out and sharing this feedback. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.

Mar. 22nd, 2022

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Verified Customer

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Hector ayala Sicklerville, NJ

Never received the end of the treatment even after multiple attempts to get it and the treatment was already paid in full

2 years ago

Reply from byte

Let's get you in contact with our team to assist you with this. Give us a call at 877-298-3669 or fill out our form here: https://patient.byte. com/support and we'll get you taken care of.

Mar. 16th, 2022

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Verified Customer

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Heather a smith Buffalo, NY

Because I'm having a difficult time trying to make sure my teeth are sitting properly.

2 years ago

Reply from byte

Let's get you in contact with our team to assist you with this. Give us a call at 877-298-3669 or fill out our form here: https://patient.byte. com/support and we'll get you taken care of.

Mar. 16th, 2022

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Verified Customer

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Leslie Hernandez Hialeah, FL

Great experience! Amazing, quick results!

2 years ago

Reply from byte

Hi Leslie, this is what we love to hear, our Customer Care Team are here to assist all of our customers every day from 8 am- 6 pm MST at (877) 298- 3669

Mar. 18th, 2022

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Verified Customer

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Daniel Pruett Colbert, GA

Overall the byte aligners are doing ok - just taking longer than thought.

2 years ago

Reply from byte

Thank you for your review Daniel, we understand that everyone's anatomy differs and may take somewhat longer than anticipated. Rest assured that we will do all we can to help you reach your dream smile!

Mar. 22nd, 2022

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Verified Customer

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Kaheem Evans Shawnee Mission, KS

My teeth are much straighter in such a short time

2 years ago

Reply from byte

Hi Kaheem, thank you so much for taking the time to leave us a review. We hope our customers share progress pictures with us!

Mar. 18th, 2022

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Verified Customer

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Jessica McCombie Tucson, AZ

2 years ago

Reply from byte

Progress is so exciting! Thank you for sharing this review.

Mar. 17th, 2022

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Verified Customer

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Melanie Voges Rio, WI

Easy to use and less expensive than other brands

2 years ago

Reply from byte

Byte is proud to be the best value in the orthodontic space! Thank you for taking the time to submit this awesome review!

Mar. 17th, 2022

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Verified Customer

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Maria Bernier Anchor Point, AK

Support system is awesome but moving my teeth is taking longer than I hoped

2 years ago

Reply from byte

Hi Maria, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move.Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 18th, 2022

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Verified Customer

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Robert A Rawlinson Reno, NV

After week 15 byte takes six weeks to deliver, all the while sending pictures, stalling saying that you are 4-5 days late..not happy with results.

2 years ago

Reply from byte

Robert , we hear your concerns and want to reassure you that we are here to provide the best solution. We would like to look into this further, since we are limited in how much we can share over public platforms- please send us a DM over Facebook or Instagram.

Mar. 15th, 2022

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Verified Customer

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E Spindler Austin, TX

They have not followed up with me in over 6 months and that was after sending me a new set of 13 aligners because the first set caused mal-occlusion

2 years ago

Reply from byte

Hi there, once treatment has started, we send periodic check-in emails to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Mar. 11th, 2022

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Verified Customer

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Jennifer Bobbette Fair Haven, NY

Byte is very easy to communicate with and works awesome

2 years ago

Reply from byte

We are here for every customer through every step! Thanks for this great review, Jennifer.

Mar. 11th, 2022

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Verified Customer

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Bernard Osae Justin, TX

Excellent customer service and timely delivery.

2 years ago

Reply from byte

Bernard , happy to hear this! Our goal at Byte is to provide every customer with an amazing and stress-free experience 😊 Thank you for the review!

Mar. 15th, 2022

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Verified Customer

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Libbie Sanford New London, OH

Byte is reasonably priced and easy to use.

2 years ago

Reply from byte

Thank you so much for sharing, Libbie!

Mar. 15th, 2022

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Verified Customer

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Brianna Bowell Mansfield, OH

Everything was perfect and I'm so happy with my teeth

2 years ago

Reply from byte

We are so Brianna to hear this, Josh! Thank you for your review.

Mar. 15th, 2022

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Verified Customer

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Taylor Ivey Philadelphia, PA

great customer service, only issues were mail/covid delayed related

2 years ago

Reply from byte

Hi Taylor, thank you for taking the time to leave this review! We understand how frustrating mailing delays can be. We are here to help any time there are concerns.

Mar. 11th, 2022

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Verified Customer

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Kaitlin Brackin Indianapolis, IN

I was not happy with this product. I really feel like I wasted money. I stopped using once my set was up because I was not satisfied

2 years ago

Reply from byte

Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 14th, 2022