Name: byte
Rating: 4.3

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Verified Customer

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Dmrocho

Affordable way to straighten my teeth without orthodontist visits

3 years ago

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Shya Stimpson

They definitely work and boost confidence faster then braces

3 years ago

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Haydee

The process has been smooth and simple with great customer support

3 years ago

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Anjelique

I love byte I already see a difference in my teeth the first week

3 years ago

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Morgan Gavaletz

I havenâ€™t completed my Byte correction yet, seems to be going well so far!

3 years ago

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Verified Customer

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benny

service and quality, friendly and informative sales staff and support

3 years ago

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Liz

The customer service is excellent. Byte really values their patients.

3 years ago

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Kortland watson

I love the service they provide the customers helping us out

3 years ago

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VBW

Great customer support who answered all my questions and helped me get started. Excellent product!

3 years ago

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CAPRICE PRECIADO

Easy process, great customer support and service & great price

3 years ago

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Diego Ramos

The system works well and we began seeing results in the very first week!

3 years ago

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Jenera Thierry

The customer service is by far the most amazing Iâ€™ve ever experienced.

3 years ago

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Tranell

Customer service is excellent and I got my Aligners in no time

3 years ago

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Cheryl Kittrell

Their customer service team is horrible.They show very little empathy to your issues. Lack problem solving skills. There campaign to attract customers is excellent.

3 years ago

Reply from byte

Hi Cheryl! We'd love to look into your concerns. Please send us a message at [email protected] We'll take care of you!

Oct. 5th, 2020

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Verified Customer

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Arhya Pepper

Go out of their way to help their patients receive a positive experience

3 years ago

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Jessica Sutton

Efficient, effective, good customer service, price point is great.

3 years ago

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Jillian Calhoun

Very easy experience and great communicators about how to start the process

3 years ago

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Cheri Powell Warrenton, OR

The customer service was great and the process was straightforward.

3 years ago

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Kim LaPlante Parrish, FL

Very prompt service, easy to navigate treatment. Happy with results

4 years ago

Reply from byte

Thank you for your recommendation. We're happy you're happy- and we can't wait to see those final result photos!

May. 13th, 2020

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Verified Customer

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Veronica

My experience had been good enough. They have good customer service seem to care about them.

4 years ago

Reply from byte

Thank you for your recommendation! We do our best to provide you with an experience that makes it as easy as possible for you. Please never hesitate to reach out with any questions you may have.

Apr. 1st, 2020

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Verified Customer

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Jimmy Sotomayor

I had an excellent experience with these costumer service and the product.

4 years ago

Reply from byte

This is amazing! Thank you for your recommendation.

Apr. 1st, 2020

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Verified Customer

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Randy

Easy process and cost affordable. Customer service has been outstanding.

4 years ago

Reply from byte

We're pleased to be there for you throughout your treatment!

Apr. 20th, 2020

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Verified Customer

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Kristen Thomas

Ease of use, user friendly, quick results & great customer service

4 years ago

Reply from byte

We do our best to provide you with an experience that's simple, smooth, and effective. Thank you for your review!

Apr. 9th, 2020

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Verified Customer

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Ebonee McKinney

Customer service is impeccable ! Lyndsey helped me out a bunch too!

4 years ago

Reply from byte

Thank you for your recommendation!

Apr. 9th, 2020

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Verified Customer

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Brandi

Because the process has been great as well as the customer service

4 years ago

Reply from byte

We do our best to ensure you have a pleasant experience from start to finish. Thank you for sharing your experience so far!

Apr. 9th, 2020

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Verified Customer

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Janice Conway Atlanta, GA

ease of use, full customer support, good value and great results

4 years ago

Reply from byte

Yes! We love it. Thank you for your recommendation, Janice!

Mar. 21st, 2020

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Verified Customer

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Amy Bachman Philadelphia, PA

Best thing to come out of 2020! Straight teeth from my own home!

4 years ago Edited January 10, 2024

Reply from byte

Thanks, Amy! We're pleased we could be a part of your byte journey.

Mar. 11th, 2020

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Verified Customer

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Alexis Morgan Garland, TX

Overall amazing. The customer service the results all of it.

4 years ago

Reply from byte

We're so excited that we could get you started with your byte journey, Alexis! THANK YOU!

Mar. 11th, 2020

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Verified Customer

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Ruthann Moeller

I can see a change in my teeth after five weeks of wearing my aligners

4 years ago

Reply from byte

So soon! We do our best to provide you with a safe, fast, and effective treatment plan. We can't wait for you to reach that end result!

Mar. 12th, 2020

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Verified Customer

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john

great product, service, value, and shorter length of time than others

4 years ago

Reply from byte

Thank you for your review!

Mar. 21st, 2020

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Verified Customer

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Angie Fenton, MO

Great customer service. Comfortable to wear and loving my results

4 years ago

Reply from byte

Thank you for your review! We do our best to provide you with a comfortable and efficient experience. We know teeth shifting can be a big change, and we're happy to support you throughout this process.

Mar. 11th, 2020

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Verified Customer

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Christine mccaskie Colorado Springs, CO

Fast easy reliable fun affordable easy to use quick processing

4 years ago

Reply from byte

We do our best to make sure you get the best care possible, while having fun doing it! Our care team is always here to help.

Mar. 11th, 2020

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Verified Customer

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Jean Dickerson Orange, TX

Everything has been great. Value, customer service, everything.

4 years ago

Reply from byte

We're so happy to hear you're enjoying your treatment! Never hesitate to let us know if you have any questions or concerns.

Mar. 21st, 2020

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Verified Customer

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Olga Davila Minneapolis, MN

Almost done with my treatment and I'm seeing great results so far

4 years ago

Reply from byte

We can't wait to get you to that final result, Olga!

Mar. 21st, 2020

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Matthew Kolenda Cape May, NJ

So far, I only got the impressions. But, my customer service by Amber was awesome. Hope the rest of the staff/company are as polite and professional.

1 year ago

Reply from byte

We appreciate your feedback! Please let us know if there is anything we can assist you with, you can reach our Byte Support team by completing a support request at patient.byte.com or by calling 877-298-3669

Apr. 26th, 2023

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brian kooiman Atlanta, GA

Byte looked over my impressions and sent me a plan that did NOT correct the problem with my teeth. I asked for a revised plan that met my needs and corrected the problem with my teeth. The company representative indicated that no refund would be given since they had presented a plan, even though the plan was ineffective and not helpful. I cannot recommend a company that will not stand behind its promises.

1 year ago

Reply from byte

We are sorry to hear this was your experience . We would like to look into these concerns to see how we can assist further, please send us an email at [email protected]

Apr. 26th, 2023

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Marc Scirri Depew, NY

The progress is much slower than advertised. Support is decent once they are engaged, but replying to open tickets doesn't always happen. Sometimes you need to submit a new support request to ask them to follow up on an open support request.

1 year ago

Reply from byte

Hello Marc, thank you for sharing this feedback! While we understand that each customers dental anatomy may be different and will reflect results at different rates we will ensure to offer guidance every step of the way. At times support request are not fully completed so they will not make to our queue for review. We do have a system set up that will send each customer a reminder email to complete the request form so we can help answer any questions or concerns. Please feel free to reach out if there is any needed assistance, we can be reached at patient.byte.com/support or give us a call at 877-298-3669. We are standing by for support!

Dec. 6th, 2022

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Mhb Fulton, NY

1 year ago

Reply from byte

Thank you for your feedback, we are actively working on ways to improve and enhance the customer experience. If you have any specific concerns or additional questions, please reach us though our social media platforms such as Facebook and Instagram via DMs!

Jun. 2nd, 2022

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Jeremy Deme Saint Augustine, FL

I spoke with Jamie on the phone and she was AMAZING. A true professional in customer service and able to triage my needs and help me along.

2 years ago

Reply from byte

Thank you so much for taking the time to leave us this review. We are so happy for you! Feel free to reach out for any further questions or concerns, we are standing by to support!

May. 12th, 2022

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Kenneth Brophy Jersey City, NJ

At first this seemed like a great choice, but as my treatment got near the ‘end’- there was poor follow up and direction from the Byte team. I still have correction left but they keep cautioning me to wait two more weeks and then we will go from there. Also- one of the aligners chipped a small piece on my front tooth which they blamed on my teeth- they’ve been fine for years before using this system. Spent the extra money and go with a real company with real support.

2 years ago

Reply from byte

Hi there. We definitely want to make sure you are being taken care of. Due to customer privacy laws, we are limited in what we can share on public platforms. Please message us over Facebook, Instagram, or Twitter- we look forward to your response.

Apr. 12th, 2022

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Monica Andrews Charlotte, NC

My experience has been terrible. I could only fit my first tray. I had to throw away 8 trays and 1600.00 because no one was willing to make the corrections. I was told I could not get a refund because it’s medical treatment but if it’s really medical treatment they would understand the importance of making the corrections in order to complete treatment.

2 years ago

Reply from byte

Monica, thank you for your feedback. We hear your concerns, and we would like to provide some insight into our process regarding our pricing. The one-time payment option includes a customer's entire treatment plan, HyperByte, and the first post-treatment retainer. We are also proud to offer our Aligner Guarantee where if a customer is not satisfied with their results, our team can reevaluate and if approved, provide additional treatment. This is contingent on having followed all Treatment Guidelines which can be found here: byteme.com/guarantees If at any point those Treatment Guidelines are not followed, such as throwing away aligners or not wearing aligners as directed, there may be a fee associated for additional treatment. We want to address your concerns and do what we can to assist, you can reach our team at [email protected] or give us a call at (877) 298-3669 or send us a DM to any of our social platforms

Apr. 12th, 2022

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Valerie mansfield Soledad, CA

Although not meeting the anticipated timeline, the care team has worked with me to provide additional steps to take to achieve the smile I want!!

2 years ago

Reply from byte

We are over the moon ecstatic to hear of your experience, so much goodness to share!

Mar. 21st, 2022

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SexyBbw Queen35 Silvis, IL

I like some of my stuff got fix but I'm not happy because I still have to get braces because my right side of my upper teeth need to be pulled down so in the end to fully fix my problem I still gotta pay $6,000 when I'm already paying 2,545.00

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 14th, 2022

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alicia moreno Phoenix, AZ

If i could give a 0 i would. Byte has been terrible from the very beginning! DO NOT waste your time or money with this company they suck! They made mistakes on sending my product to me to the wrong address, they made mistakes on my treatment plan and they promised to be one of the fastest companies to straighten your teeth but I was having to wear my aligners for four weeks at a time before I can switch to my next step aligners which means my treatment would take over a year to complete. There's so much more just please don't waste your money and find a better company i wish i did!

2 years ago

Reply from byte

Hey Alicia. We appreciate you writing in and sharing your feedback. We are always looking for ways to improve. At Byte, every treatment is doctor-directed from start to finish. Dental health and safety are our number one priority and we want to make sure customers do not move on in treatment if their teeth are not ready. Sometimes certain teeth end up being more stubborn than our team originally anticipated and adjustments need to be made to the treatment plan. We would love to look into your concerns further and provide any clarification that we can. Please give our team a call at 877-298-3669 and let's talk!

Feb. 10th, 2022

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Sabrina Starr Fairchild Long St. Petersburg, FL

Such a great company! My teeth are moving nicely and Brightbyte has been amazing for cleaning my aligners and whitening my teeth.

2 years ago

Reply from byte

BrightByte is a game changer! Thanks for this awesome review, Sabrina.

Jan. 26th, 2022

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Kasey Lewisville, TX

I love my Byte aligners. They’re discrete, effective and easy to use. I am just a few weeks into my treatment but my teeth are moving. I ❤️Byte !

2 years ago

Reply from byte

Got us smiling real big here, smiles all around!

Jan. 4th, 2022

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Joey Fierce Irving, TX

Great service and communication what sold me on the their treatment was the night time aligners! It’s been awesome two thumbs up!

2 years ago

Reply from byte

Hey Joey! Thanks so much for writing in. Our team is always here to answer any questions :)

Dec. 29th, 2021

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Lukas Herajt Raleigh, NC

I had this done to get a nicer smile. 14 weeks in I emailed for another aligners and waited with the 15th week alignersfor 4 weeks. Those aligners were in a horrible shape. When I was on week 18 I applied for the retainers to avoid being stuck on week 18 aligners. I was able to bite with all my teeth before the treatment. The result after the treatment is that one top tooth touches one bottom tooth. I can't bite at all. Byte ruined my bite and instead of fixing it Byte wants $649 to re-enter another treatment.

2 years ago

Reply from byte

Thank you for your feedback, Lukas. Our goal is to help our customers achieve a smile they love along with a healthy bite. Unfortunately once a retainer has been redeemed we are unable to make any adjustments to the treatment plan. As stated at the time of the retainer order, we need to address any remaining concerns with the alignment prior to having the retainers ordered. Once the retainer order is placed, the customer is officially moved out of treatment and into the Byte for Life Guarantee coverage. At this stage, we cannot honor additional adjustments free of charge. If there are concerns regarding the health of your bite, we would like to have our Professional Care Team review. You can send us an email at [email protected] or give us a call at 877-298-3669. We are standing by for support.

Dec. 13th, 2021

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Monaliza Serrano Richmond, CA

I love Byte! I am liking the process so far and can't wait to see desired results! Great customer service too! Overall, I am a satisfied customer.

2 years ago

Reply from byte

Byte loves YOU! Thank you so much for sharing your review. We are here for you through every step:)

Dec. 3rd, 2021

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Cheyenne Church Red Lion, PA

An amazing experience so far! I am loving this journey and can’t wait to see the end results. Amazing customer service team to help along the way.

2 years ago

Reply from byte

Nothing we love more than helping our customers reach their smile goals 😀

Nov. 19th, 2021