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9.2

Overall Score

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Jisoo Kim Jacksonville, FL

Easy and friendly service. Highly recommended!

2 years ago

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Reply from byte

Thank you for your feedback! Happy to have you a part of our byte family :)

Jul. 23rd, 2021

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David DeMateo Pittsburgh, PA

My teeth are getting straighter and white

3 years ago Edited November 3, 2021

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Reply from byte

This is so exciting! Thank you for your review!

Sep. 1st, 2021

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Lauren Fielder

I wasn't able to complete the process. I experienced too much gum/nerve pain, during treatment.

1 year ago

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Reply from byte

Hello Lauren, we can understand your frustrations. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Jan. 19th, 2023

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Lisa Forbes Syracuse, NY

Byte makes braces quick, easy and affordable.

2 years ago

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Reply from byte

Thank you for the great review, Lisa! We are proud to offer an alternative to traditional braces. We are always happy to help if you ever have any questions!

Dec. 13th, 2021

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Nikki Zaragoza Chico, CA

Byte is great I just can’t handle the soreness.

2 years ago

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Reply from byte

Hi Nikki, thank you for your feedback. Experiencing soreness is normal especially in the beginning! The HyperByte is a great way to help alleviate the discomfort you are feeling. If you are concerned about the soreness, we can have our team review your fit. Please reach out to our Customer Care team at 877-298-3669. We are standing by for support!

Jul. 14th, 2021

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isabella saint Florence, AL

Byte has really good customer service. :)

3 years ago

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Reply from byte

Thank you so much! We really appreciate you taking the time to leave us a review :)

Apr. 6th, 2021

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JORGE ANDRADE Fontana, CA

It’s been a nightmare. Once you pay customer service don’t care about the customers

3 years ago

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Reply from byte

Hi Jorge! We never want any of our patients to feel this way! We encourage you to send an email directly to our support team so that we can get you back on track promptly.

Oct. 20th, 2020

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Gg Plano, TX

I like the short treatments wish for faster service.

2 years ago

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Reply from byte

Hi there! We understand waiting to hear back can be frustrating but we are working hard to cut our response time and make sure we assist our customers as fast as possible. Do not hesitate to reach out to us at support@byteme.com with any questions or concerns you may have or for more urgent need call our phone number at 877-298-3669. Thank you for your review!

Dec. 21st, 2021

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NanaAfia Marfo Tallahassee, FL

they were a good help to the start of my aligners journey

2 years ago

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Reply from byte

Thank you, NanaAfia! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way.

Nov. 8th, 2021

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Elena Lopez South Pasadena, CA

Great customer service, I notice a difference in my teeth!

2 years ago

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Reply from byte

Hi Elena! Thanks so much for writing in and sharing about your Byte experience. We're so excited for your Byte journey :)

Sep. 24th, 2021

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Lee Cam Schuylerville, NY

Very helpful customer service over the phone.

2 years ago Edited January 10, 2024

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Reply from byte

We can understand your frustrations. Due to a higher than normal volume, our response time has been less than ideal. We apologize for the delays. Rest assured, we are staffing up and doing what we can to help each and every customer. Because treatment is done from the comfort of home, we do ask for pictures in order to determine the next best steps. We want to address your concerns and do what we can to help. Give us a call at 877-298-3669. We are standing by for support!

Aug. 3rd, 2021

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Brutha K Amsterdam, NH

Was a great service, customer service is great

2 years ago

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Reply from byte

Thanks so much for sharing about your Byte journey. We are always here to help any time you need support. Simply send us an email or give us a call and a Byte team member will take care of you :)

Aug. 9th, 2021

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Heather M Carnegie, PA

Price and convenience are both great!!!!

2 years ago

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Reply from byte

Happy to hear it! Do not hesitate to reach out if you have any questions :)

Jul. 28th, 2021

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Douglas albert

Works well I have no complaints about the product or services

2 years ago Edited January 10, 2024

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Reply from byte

We are so happy to hear this! Thank you:)

Oct. 13th, 2021