Name: byte
Rating: 4.3

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Verified Customer

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Chelsea Oneonta, NY

So far it has been pretty good but not everything is throughly explained to you.

3 years ago

Reply from byte

Thank you for your feedback! Feel free to reach out to our Customer Care team any time you have questions:) We are here for you!

Mar. 9th, 2021

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Verified Customer

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Alicia Los Angeles, CA

Because it saved me a trip and money to the dentist and it works

3 years ago

Reply from byte

Gotta love the convenience! We are so happy to have you in our Byte family:)

Mar. 10th, 2021

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Jessica Block Gering, NE

Easy to use and great communication. They offer great accessories to make a great smile.

3 years ago

Reply from byte

Thank you for the great feedback. We are glad to hear that everything is going well so far, and we hope to continue your positive experience through treatment. We can’t wait to see your end results!

Mar. 10th, 2021

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Verified Customer

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Kim McSpadden Hartford, CT

Great results of aligners straighten my teeth in short period of time

3 years ago

Reply from byte

Thank you for your feedback! :)

Mar. 5th, 2021

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Stephanie Middletown, OH

It was easy to get started and they are always available for questions.

3 years ago

Reply from byte

Thank you for your feedback! Happy to have you a part of our byte family :)

Mar. 6th, 2021

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Paz Fannin Milton, FL

Teeth were still crooked after a full session. I sent a second impression kit but no communication about receiving it.

3 years ago

Reply from byte

Hello Paz. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Richard Brown Van Alstyne, TX

I specifically told you NOT to run my credit and you did it anyway. You have destroyed my credit by almost 100 Fico points and I will NEVER recommend you to anybody EVER.

3 years ago

Reply from byte

We're sorry to hear about this and apologize for any miscommunication. We would be happy to get you in contact with our management team to discuss this further and do whatever we can for you. If you haven't already, please email [email protected] and a member of our management team can take care of you ASAP.

Apr. 8th, 2021

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DEBIRA RAPER Romance, AR

Sorry company! They rip you off don't follow through on anything they take your money and thats 1 customer service from reg employee to supervisor sorry service rit

3 years ago

Reply from byte

Hi Debira! Thank you for your feedback. We are always here to help and listen to any concerns that come out way. In the event that there are issues with your treatment, we would love for you to connect with our care team right away! In case you have been speaking with our team, we want to make sure we're providing you accurate next steps that your treatment or care will warrant. We're happy to chat more with you. Send us a message via support and we'll take a look.

Feb. 11th, 2021

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Caleb Paquette-Ferguson Sacramento, CA

Easy to work with and holds your hand every step of the way

3 years ago

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Ruth English Palm Desert, CA

All around 3 service. Prompt replies to inquiries. Pleasant customer service representatives.

3 years ago

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Monserrat Abreu

Great service and results are only halfway done but I see major results.

3 years ago

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Verified Customer

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Jason Perez

Excellent customer service, ease of use, follow up to questions is very good

3 years ago

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Denisse

Easy to follow instructions, minimal discomfort, and immediate results.

3 years ago

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Verified Customer

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Rebecca Pearson

Excellent customer service. Instructions and packaging were also great

3 years ago

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Gary

First set of aligners did not do the job. Second set of aligners were so tight I could not get top aligner off (without excessive force)

3 years ago

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Verified Customer

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Drey White

Customer service has been amazing and made it such a great and easy experience.

3 years ago

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Jaime Bolognone

Seems to be working so far. Easy to use at night and good customer service.

3 years ago

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Daniel Anderson

Excellent Customer service - quick turn-around, even during a pandemic!

3 years ago

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Arun Sebastian

Very good customer service, fast response, and good product.

3 years ago

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Lauren Chorny

The process was easy. I love the hyperbyte. Overall really positive experience

3 years ago

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Verified Customer

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Liz Lashier

Easy to work with and get started. Easy to use and works!

3 years ago

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Portia Harris

Extremely helpful with any questions or concerns I might have

3 years ago

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Charles Phillips

I love byte, I started seeing results rapidly, within 2weeks.

3 years ago

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Yadira Estrada

Quick customer service and very knowledgeable on every question I had

3 years ago

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Norlie

The process of getting my teeth aligned was very convenient.

3 years ago

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Monica

The Customer service was great and the product worked amazingly.

3 years ago

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wendi castellon

Amazing customer service they were available every step of the way.

3 years ago

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Kyle

Great customer service. Great product. Great price compared to what else is out there

3 years ago

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Tiffany Kelley

So far a very affordable and convenient alternative to expensive braces and aligners.

3 years ago

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Ashley Secor

Easy process, no bumps, midway through treatment and can see process

3 years ago

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Ameya Hardikar

Easy to use, cheap and good customer service (responsive via email)

3 years ago

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Bobby Pelphrey

My teeth are so straight now! And I get so many compliments

3 years ago

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Steph

Haven't finished my trays yet so that's how i feel based on my experience so far

3 years ago

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Dr C S Wilson

They responded quickly to all my inquiries, and their product is par excellent!

3 years ago Edited January 10, 2024

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MariconR Maldonado

you can feel the improvement to yoyrself it is not compromise

3 years ago

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Edwin Clark

Super easy to work with and so fast! The people are so great too!

3 years ago

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Verified Customer

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Kristina Sims

Excellent customer service & ease of process and convenience.

3 years ago

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TDianne

They have been helpful during the whole process and gone above and beyond!!

3 years ago Edited January 10, 2024

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Marsha J.

I have had zero issues with my aligners and with Byte customer service.

3 years ago

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Trina

They have an awesome customer service and everything was very prompt.

3 years ago

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Mario Juco

I'd give 5 stars but I've had to ask twice now for some feedback on an issue with a cracked tray.

3 years ago

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Jessica Stevens

I love their marketing, presentation, instructions, support, and product!

3 years ago

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Lauren

They are transparent and I received everything in a timely manner

3 years ago

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shelby t

Everything is easily sorted out, customer service was kind ad friendly.

3 years ago

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Ikeia Underwood

They are helpful and their product improved my teeth in 3 months

3 years ago

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Anna

Amazing customer service and amazing quality and amazing results

3 years ago

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Colleen Peck

I was not satisfied with my Tx plan or my braces. Had to send them back. They say they have a 100% satisfaction guarantee and they will not refund my money.

3 years ago

Reply from byte

Hi Colleen! Per our guarantee, as we are a custom made medical treatment, once your order has been placed we are not able to refund your order. However, we are happy to re-evaluate your treatment to see why it is not working for you and get you back on track. Send us an email at [email protected]. Let's chat.

Oct. 5th, 2020

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Kimberly Fashing

Excellent friendly fast service & your very own personal advisor

3 years ago

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Shelby

Great customer service. Great product. Checked on my progress periodically

3 years ago

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Verified Customer

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Molly

Great customer service and good product. Easy to follow directions.

3 years ago