Name: byte
Rating: 4.5

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Verified Customer

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Christine mccaskie Colorado Springs, CO

Fast easy reliable fun affordable easy to use quick processing

5 years ago

Reply from byte

We do our best to make sure you get the best care possible, while having fun doing it! Our care team is always here to help.

Mar. 11th, 2020

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Verified Customer

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Jean Dickerson Orange, TX

Everything has been great. Value, customer service, everything.

5 years ago

Reply from byte

We're so happy to hear you're enjoying your treatment! Never hesitate to let us know if you have any questions or concerns.

Mar. 21st, 2020

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Verified Customer

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Olga Davila Minneapolis, MN

Almost done with my treatment and I'm seeing great results so far

5 years ago

Reply from byte

We can't wait to get you to that final result, Olga!

Mar. 21st, 2020

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Krista Schram

This company is such a waste of money. Their product caused excessive gum recession and after spending thousands for all the aligners and another grand for the « guarantee « when I lost a retainer they voided the entire warranty and refused to send me a replacement despite me asking several times if I could just pay for it out of pocket. They have no customer service and I’d never work with this company. I switched to Invisalign and their retainers are amazing! And so is their service!

1 year ago

Reply from byte

Thank you for sharing your experience, and we're truly sorry to hear that things didn’t go as expected. We strive to provide quality service, and we apologize if that wasn’t your experience. If you’re open to it, we’d be happy to review your case and do what we can to help. Please reach out to bytereviews@byte.com, and our team will take a closer look and follow up.

Sep. 23rd, 2024

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C L

Byte is such a scam. Spent $2500 on a treatment plan that I later discovered doesn’t even touch 5 of my most problematic teeth. You cannot even tell the difference between the virtual before and after. Byte claims they will refund your impression cost if they cannot fix your teeth and that is the biggest lie ever considering they can’t fix mine and charged me $2500 to do nothing. The fact that they couldn’t fix multiple teeth was never clearly communicated. Please don’t trust this company.

1 year ago

Reply from byte

I'm sorry to hear about your experience. We understand how frustrating it is to invest so much money and not see the results you expected. Transparency and clear communication are essential, especially when it comes to something as important as dental treatment. Your feedback is valuable and can help find ways to improve every customer's experience. We want to look into your concerns and do what we can to help. Please reach out to our team at bytereviews@byte.com. We are standing by for support.

Jul. 15th, 2024

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Brock Sawyer

Total Scam. So after I pay for the impression kit then go back and forth for weeks after getting texts twice a day from Derek, finally make the decision to pay and apply for credit which affected my credit score THEN you have a dentist look into my plan? This is utterly insane and unprofessional. I need to move one tooth and my plan is too complex? What a total scam. So disappointed. Really thought this was a good place but I've learned. Now I will be a beacon for anyone else that is considering Byte.

1 year ago

Reply from byte

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the frustration it has caused you. We understand how disappointing it must have been to go through the entire process, only to be told that the case is too complex after the fact. This is not the level of service or communication we strive to provide. At Byte, our customers' oral health is our number one priority. We will only accept cases that we can safely treat and that will provide a result addressing the customers' specific concerns. We specialize in mild to moderate cases to ensure we can deliver the best possible outcomes for our customers. We take your feedback seriously and are committed to improving our processes to prevent this from happening in the future. If there is anything we can do to rectify the situation or assist you further, please do not hesitate to reach out to our team bytereviews@byte.com. Thank you for bringing this to our attention. We value your feedback and are dedicated to making improvements to better serve our customers.

Jun. 27th, 2024

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Jackson

Byte I love it because their quality and service are better since I started using them. And customer service has been great.

1 year ago

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Adam Sproul Boothbay, ME

They promised me a straight smile. Well I was half way in to the retainers when the top section just ended. I called and asked why. “That’s the end of the treatment”. If I’d have know I have to jump threw hoops to get what was promised I wouldn’t have gone and paid thousands to these people.

1 year ago

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Lynea Kilduff Dallas, PA

Treatment half worked, but when a problem Is encountered, there’s no chance you’ll get customer service to resolve. I’m waiting weeks on my retainers because I just couldn’t deal with waiting weeks for an answer. Now I’ve been waiting weeks for my retainer. Not worth it.

2 years ago

Reply from byte

Hi Lynea, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. At Byte, we know how important communication is and we always strive to be open and transparent. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. Please reach out to the Byte Support Team at patient.byte.com/support to allow us to best assist. You may also reach out via phone at (877) 298-3669. They are available to assist you Monday to Friday, from 8 AM to 6 PM MST. Additionally, we offer a call-back option that enables you to continue your activities while waiting for a prompt response from our team. Thank you!

Oct. 11th, 2023

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Bill Whalen Prior Lake, MN

Don't waste your time and money. I don't have terribly out of alignement teeth. The aligners didn't really work well at all. Their app kept causing issues tracking progress and their staff never proactively caught the issues (aligners were not fitting properly). If I could go back...wouldn't do it again. I've emailed them numerous times to get a resolution, but it's like they never see my previous emails and keep asking for infomration I've provided like 3-4 times. I've requested to speak to a manager, but they blow me off. Not impressed.

2 years ago

Reply from byte

Thank you, Bill, for reaching out--and for your feedback, as it is very helpful for us. We would love to investigate any concerns you're having further to assist in any way we can, so the best step would be to reach out to the Byte Support Team directly. You can contact them at patient.byte.com/support or via phone at phone at (877) 298-3669. They are available to assist you Monday to Friday, from 8 AM to 6 PM MST. You may also reach out at bytereviews@byteme.com to be connected. Thank you.

Aug. 8th, 2023

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Hannah Ritchie Windsor Locks, CT

Byte ruined my smile. Hyperbyte caused a tooth to die as a result of moving too quickly, ultimately requiring a root canal & crown. My tooth is ruined forever. I did not get any support from them despite multiple requests for support. They simply put my treatment plan on hold after a check in where I was finally able to show them the dead tooth. I absolutely regret using Byte. I would encourage you to STRONGLY consider a different company before trusting Byte with your smile.

2 years ago

Reply from byte

Hello Hannah, thank you for your feedback. We are sorry to hear about your experience and can understand your frustrations. We would be happy to look into your case further and do what we can to help. You can email us at bytereviews@byteme.com.

May. 26th, 2023

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Matthew Kolenda Cape May, NJ

So far, I only got the impressions. But, my customer service by Amber was awesome. Hope the rest of the staff/company are as polite and professional.

2 years ago

Reply from byte

We appreciate your feedback! Please let us know if there is anything we can assist you with, you can reach our Byte Support team by completing a support request at patient.byte.com or by calling 877-298-3669

Apr. 26th, 2023

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brian kooiman Atlanta, GA

Byte looked over my impressions and sent me a plan that did NOT correct the problem with my teeth. I asked for a revised plan that met my needs and corrected the problem with my teeth. The company representative indicated that no refund would be given since they had presented a plan, even though the plan was ineffective and not helpful. I cannot recommend a company that will not stand behind its promises.

2 years ago

Reply from byte

We are sorry to hear this was your experience . We would like to look into these concerns to see how we can assist further, please send us an email at Bytereviews@byteme.com

Apr. 26th, 2023

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Marc Scirri Depew, NY

The progress is much slower than advertised. Support is decent once they are engaged, but replying to open tickets doesn't always happen. Sometimes you need to submit a new support request to ask them to follow up on an open support request.

2 years ago

Reply from byte

Hello Marc, thank you for sharing this feedback! While we understand that each customers dental anatomy may be different and will reflect results at different rates we will ensure to offer guidance every step of the way. At times support request are not fully completed so they will not make to our queue for review. We do have a system set up that will send each customer a reminder email to complete the request form so we can help answer any questions or concerns. Please feel free to reach out if there is any needed assistance, we can be reached at patient.byte.com/support or give us a call at 877-298-3669. We are standing by for support!

Dec. 6th, 2022

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Mhb Fulton, NY

3 years ago

Reply from byte

Thank you for your feedback, we are actively working on ways to improve and enhance the customer experience. If you have any specific concerns or additional questions, please reach us though our social media platforms such as Facebook and Instagram via DMs!

Jun. 2nd, 2022

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Jeremy Deme Saint Augustine, FL

I spoke with Jamie on the phone and she was AMAZING. A true professional in customer service and able to triage my needs and help me along.

3 years ago

Reply from byte

Thank you so much for taking the time to leave us this review. We are so happy for you! Feel free to reach out for any further questions or concerns, we are standing by to support!

May. 12th, 2022

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Kenneth Brophy Jersey City, NJ

At first this seemed like a great choice, but as my treatment got near the ‘end’- there was poor follow up and direction from the Byte team. I still have correction left but they keep cautioning me to wait two more weeks and then we will go from there. Also- one of the aligners chipped a small piece on my front tooth which they blamed on my teeth- they’ve been fine for years before using this system. Spent the extra money and go with a real company with real support.

3 years ago

Reply from byte

Hi there. We definitely want to make sure you are being taken care of. Due to customer privacy laws, we are limited in what we can share on public platforms. Please message us over Facebook, Instagram, or Twitter- we look forward to your response.

Apr. 12th, 2022

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Monica Andrews Charlotte, NC

My experience has been terrible. I could only fit my first tray. I had to throw away 8 trays and 1600.00 because no one was willing to make the corrections. I was told I could not get a refund because it’s medical treatment but if it’s really medical treatment they would understand the importance of making the corrections in order to complete treatment.

3 years ago

Reply from byte

Monica, thank you for your feedback. We hear your concerns, and we would like to provide some insight into our process regarding our pricing. The one-time payment option includes a customer's entire treatment plan, HyperByte, and the first post-treatment retainer. We are also proud to offer our Aligner Guarantee where if a customer is not satisfied with their results, our team can reevaluate and if approved, provide additional treatment. This is contingent on having followed all Treatment Guidelines which can be found here: byteme.com/guarantees If at any point those Treatment Guidelines are not followed, such as throwing away aligners or not wearing aligners as directed, there may be a fee associated for additional treatment. We want to address your concerns and do what we can to assist, you can reach our team at support@byteme.com or give us a call at (877) 298-3669 or send us a DM to any of our social platforms

Apr. 12th, 2022

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Valerie mansfield Soledad, CA

Although not meeting the anticipated timeline, the care team has worked with me to provide additional steps to take to achieve the smile I want!!

3 years ago

Reply from byte

We are over the moon ecstatic to hear of your experience, so much goodness to share!

Mar. 21st, 2022

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SexyBbw Queen35 Silvis, IL

I like some of my stuff got fix but I'm not happy because I still have to get braces because my right side of my upper teeth need to be pulled down so in the end to fully fix my problem I still gotta pay $6,000 when I'm already paying 2,545.00

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 14th, 2022

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alicia moreno Phoenix, AZ

If i could give a 0 i would. Byte has been terrible from the very beginning! DO NOT waste your time or money with this company they suck! They made mistakes on sending my product to me to the wrong address, they made mistakes on my treatment plan and they promised to be one of the fastest companies to straighten your teeth but I was having to wear my aligners for four weeks at a time before I can switch to my next step aligners which means my treatment would take over a year to complete. There's so much more just please don't waste your money and find a better company i wish i did!

3 years ago

Reply from byte

Hey Alicia. We appreciate you writing in and sharing your feedback. We are always looking for ways to improve. At Byte, every treatment is doctor-directed from start to finish. Dental health and safety are our number one priority and we want to make sure customers do not move on in treatment if their teeth are not ready. Sometimes certain teeth end up being more stubborn than our team originally anticipated and adjustments need to be made to the treatment plan. We would love to look into your concerns further and provide any clarification that we can. Please give our team a call at 877-298-3669 and let's talk!

Feb. 10th, 2022

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Sabrina Starr Fairchild Long St. Petersburg, FL

Such a great company! My teeth are moving nicely and Brightbyte has been amazing for cleaning my aligners and whitening my teeth.

3 years ago

Reply from byte

BrightByte is a game changer! Thanks for this awesome review, Sabrina.

Jan. 26th, 2022

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Kasey Lewisville, TX

I love my Byte aligners. They’re discrete, effective and easy to use. I am just a few weeks into my treatment but my teeth are moving. I ❤️Byte !

3 years ago

Reply from byte

Got us smiling real big here, smiles all around!

Jan. 4th, 2022

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Joey Fierce Irving, TX

Great service and communication what sold me on the their treatment was the night time aligners! It’s been awesome two thumbs up!

3 years ago

Reply from byte

Hey Joey! Thanks so much for writing in. Our team is always here to answer any questions :)

Dec. 29th, 2021

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Lukas Herajt Raleigh, NC

I had this done to get a nicer smile. 14 weeks in I emailed for another aligners and waited with the 15th week alignersfor 4 weeks. Those aligners were in a horrible shape. When I was on week 18 I applied for the retainers to avoid being stuck on week 18 aligners. I was able to bite with all my teeth before the treatment. The result after the treatment is that one top tooth touches one bottom tooth. I can't bite at all. Byte ruined my bite and instead of fixing it Byte wants $649 to re-enter another treatment.

3 years ago

Reply from byte

Thank you for your feedback, Lukas. Our goal is to help our customers achieve a smile they love along with a healthy bite. Unfortunately once a retainer has been redeemed we are unable to make any adjustments to the treatment plan. As stated at the time of the retainer order, we need to address any remaining concerns with the alignment prior to having the retainers ordered. Once the retainer order is placed, the customer is officially moved out of treatment and into the Byte for Life Guarantee coverage. At this stage, we cannot honor additional adjustments free of charge. If there are concerns regarding the health of your bite, we would like to have our Professional Care Team review. You can send us an email at support@byteme.com or give us a call at 877-298-3669. We are standing by for support.

Dec. 13th, 2021

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Monaliza Serrano Richmond, CA

I love Byte! I am liking the process so far and can't wait to see desired results! Great customer service too! Overall, I am a satisfied customer.

4 years ago

Reply from byte

Byte loves YOU! Thank you so much for sharing your review. We are here for you through every step:)

Dec. 3rd, 2021

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Cheyenne Church Red Lion, PA

An amazing experience so far! I am loving this journey and can’t wait to see the end results. Amazing customer service team to help along the way.

4 years ago

Reply from byte

Nothing we love more than helping our customers reach their smile goals 😀

Nov. 19th, 2021

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D G Belleview, FL

Byte has been an excellent value for my severely crooked and crowded upper teeth, and four months into my treatment they're nearly perfect.

4 years ago

Reply from byte

We love to hear it! We can't wait to see those final results. Thank you for your review!

Nov. 8th, 2021

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Brad Scarborough Las Vegas, NV

It was very simple process I didn’t even have to leave the house, and a few months later my teeth are all straightened out thanks byte!!!

4 years ago

Reply from byte

That's right, we got our customers covered from the comfort of their own home. Aligning your teeth has never been so easy!

Oct. 28th, 2021

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DChristienaB New York, NY

Keeps my breath fresh and cleans while I sleep. My teeth brushing regiment is not complete without a squirt of my byte bright foam!

4 years ago

Reply from byte

We love BrightByte and we are happy to hear you do too! Thank you for the great review. We can't wait to see your new smile!

Oct. 5th, 2021

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Megan Plunkett Aiken, SC

So far, I am happy with Byte. The process is very easy and straightforward. I am happy with my progress so far. Their customer service is excellent.

4 years ago

Reply from byte

We love to hear it! Thank you for your review!

Sep. 22nd, 2021

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Magan Schenectady, NY

If I could give them 0 starts I would. Absolutely horrible experience. Didn’t follow CA law prior to moving my teeth which has resulted in issues that now have to be corrected by a real orthodontist since the one they “used” is only a general practicing dentist, not even an orthodontist. Who also has had some interesting violations on his record. Also, they were falsely identifying themselves as a BBB accredited business on their webpage when they were in fact not. Don’t worry, I filed a complaint for that and it was promptly taken down.

4 years ago

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Kimbo

Honest and pleasant customer service. Very kind and timely in response to my many questions and concerns. Truly appreciate the time and service!

4 years ago Edited November 3, 2021

Reply from byte

We love to hear this! Thank you for leaving this great review:)

Aug. 18th, 2021

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Sabrine Graziani Brooklyn, NY

Super company ! Everything was nicely handled by the great team. I can’t wait to see the results in the next few weeks.

4 years ago

Reply from byte

Love to hear this! Thank you for your feedback!

Aug. 16th, 2021

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Romario Charlotte, NC

Saw improvements in week 5 of 14! For years I was uncomfortable with my smile but I’m already smiling more and I feel confident more than ever.

4 years ago

Reply from byte

Hi, thank you for the awesome review. It makes us so happy to hear that you are starting to love your smile again, we are so grateful to be a part of this journey with you! From start to finish we do what we can to provide the best experience. We cannot wait to see those final results, you'll be showing off that new smile in no time! :)

Aug. 9th, 2021

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Karen Lynch Geneva, NY

The customer care representatives are considerate and helpful. The quality of the product is standard. I have waited at least two weeks for my white- brightening kit.

4 years ago

Reply from byte

Our Customer Care team does just that- they care! We want to ensure you are getting the support you need throughout your treatment. If you have not received your whitening kit, please give us a call at 877-298-3669, and our team would be happy to help!

Aug. 6th, 2021

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Rachel baker Williamsport, PA

I am so impressed with the process of ordering and using byte product. Customer service is amazing and I am loving my Results already

4 years ago

Reply from byte

We are so excited to hear that you are already seeing progress. If you have any questions throughout treatment, our customer care team is standing by for support. We can’t wait to see those final results. Thank you for providing this great feedback.

Jul. 20th, 2021

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Sara Tremblay Falmouth, ME

The customer service is great! You have someone who texts and emails so that any questions you have are quickly answered.

4 years ago

Reply from byte

Hi Sara! We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.

Jul. 20th, 2021

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CATHY ABBOTT Jacksonville, FL

They have communicated every step of the way. Answered all questions and I know working with byte will have a positive outcome for my smile.

4 years ago

Reply from byte

Thank you for the great review, Cathy! We are happy to hear that our team has assisted in answering all of your questions and concerns. We are excited to see your progress and your final results. If you ever have any questions, we are standing by for support!

Jul. 14th, 2021

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Brianna R. FL

Byte made this process so easy to start and to stay on track. My progress looks great and I’m excited for the end results.

4 years ago

Reply from byte

Thank you for the awesome review, Brianna. We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us!

Jul. 14th, 2021

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Vanessa Vosper Yuma, AZ

I had such a great experience with BYE. They made everything so easy and quick. They contacted my insurance for me and the at home kit was so easy.

4 years ago

Reply from byte

Thank you, Vanessa! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way. Let's get you that awesome new smile :)

Jul. 9th, 2021

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Emily Jones Middle Haddam, CT

So far the Byte system is great! The byte bright is actually working and I see/feel my teeth changing. Can’t wait until the final results! Love:)

4 years ago

Reply from byte

This is incredible! We are so happy to hear that you've been seeing results with your aligners and the BrightByte whitener! You'll be showing off that straighter, whiter smile in no time 😁

Jul. 13th, 2021

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Ahmed Brooklyn, NY

Great company the hyperbyte device speeds up the process and helps with teeth ache from Aligners really no cons I can thinks of.

4 years ago

Reply from byte

Hi Ahmed- We appreciate you reviewing your experience with Byte! We do what we can to make the Byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us :)

Jul. 8th, 2021

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Becca Jones Bel Air, MD

Byte provides your best smile in a short time at an affordable cost. Very user friendly and all tools for success are provided in your package.

4 years ago Edited September 14, 2021

Reply from byte

Byte is proud to be the best value in the orthodontic space! We are so happy that we were able to help you find a pricing option that works best for you. Thank you for taking the time to submit this awesome review, Becca!

Jul. 8th, 2021

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Brieanna Manthey IA

Byte has been an amazing experience so far! They always get back to me regarding my concerns, and make sure that everything is moving the way it should be!

4 years ago

Reply from byte

Hi Brieanna! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.

Jul. 8th, 2021

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Alex Shand Bristol, TN

The customer service experience has been great. I got my impressions extremely fast and can’t wait to start my byte experience.

4 years ago

Reply from byte

Thank you Alex! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way. Do not hesitate to reach out, we got you.

Jul. 6th, 2021

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Brandi Junior, WV

Customer service is the absolute best! They are very quick & friendly whenever you have a question or need help! Highly recommend

4 years ago

Reply from byte

Hi Brandi- We are so happy to hear that our team has been able to help and support you throughout your journey! We are here for you any time you have questions. Now let's get you to your dream smile!

Jul. 6th, 2021

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Brooke Ward Petoskey, MI

Very good company. Never thought I could afford to have a better smile but with byte I got straighter and whiter teeth for a great price!

4 years ago

Reply from byte

Hi Brooke, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your final results!

Jul. 6th, 2021

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Jewels Clarkston, GA

My experience has been really amazing! My teeth have gotten brighter and straighter and byte is always there ready to help!!

4 years ago

Reply from byte

This is incredible! We are so happy to hear that you've been seeing results with your aligners and the BrightByte whitener! You'll be showing off that straighter, whiter smile in no time 😁

Jul. 6th, 2021

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Belle Jeffs Sandy, UT

I am very happy with the program so far!! I am on my 4th week and I can feel and see my teeth straightening quite nicely!

4 years ago

Reply from byte

Belle- We are so happy to hear about your amazing experience thus far and that you are already seeing results. Our goal here at Byte is to help our customers get a smile they love- with a treatment that is as seamless and stress-free as possible! 😊 Welcome to the Byte fam and thank you for the awesome review.

Jul. 6th, 2021