MyIDCare, a subsidiary of ID Experts, has provided top-level identity theft protection since 2003. The Portland, Oregon-based company offers software and services focused on monitoring, protecting, and resolving identity theft to both individuals, families, as well as businesses and government organizations.
MyIDCare provides monitoring solutions that protect its customers against nine types of identity theft (child, medical, social security number, criminal, financial, employment, driver's license number, insurance, and synthetic). As part of its promise to protect customers against identity thieves, MyIDCare offers a 100 percent recovery/money-back guarantee. The company also provides up to $1 million in reimbursement insurance, unlimited help from a certified expert, a dedicated recovery specialist, credit monitoring, and much more.
MyIDCare offers a wide range of identity protection services at competitive prices. Customers can opt for a single sign-on individual plan, which is priced at $9.95 per month, or a family plan, which is priced at $19.95 per month. The family plan covers two adults completely (credit monitoring services, CyberScan, $1 million in insurance, and access to experts/recovery superheroes are included) and up to five minor dependents can receive coverage as well (CyberScan monitoring, up to $1 million in reimbursements, and recovery services are included).
In comparison to other identity theft protection companies, MyIDCare has fair pricing for its services. MyIDCare also offers expanded individual and family accounts that include personal information protection, credit monitoring and credit report copies from all three credit bureaus, among other innovative features, at $19.95 per month and $39.95 per month, respectively.
MyIDCare's plans cover a wide range of monitoring services, including credit monitoring (works with credit bureaus to monitor credit reports and credit scores) cyber (dark web) monitoring, public records monitoring, as well as a proactive feature to check for compromised passwords. Both the individual and family plans provide credit monitoring, CyberScan monitoring, complete identity restoration assistance, access to an online resource center, customer service help, fraud notification features designed to catch any suspicious activity or unauthorized access, and up to $1 million in identity theft insurance.
MyIDCare identity theft protection services cover nine different types of identity theft, including medical, social security, child, criminal, financial, synthetic, employment, insurance, and driver's license. MyIDCare also provides data breach identity protection and strives to educate customers on credit card monitoring versus MyIDCare monitoring, fraud protection, credit freezes, recovery services, recovery options, etc.
This identity protection company, like many other identity protection services in the industry, offers up to $1 million in identity theft insurance to customers. According to the company's website, this insurance is designed to "provide reimbursement for out-of-pocket expenses related to addressing the restoration of your identity."
It also includes coverage for reimbursement of electronically stolen funds. In addition to insurance, MyIDCare provides customers with access to Recovery Superheroes who are certified identity theft risk management specialists. These specialists will use the limited power of attorney to help customers with identity restoration.
The company has an official refund policy in place for customers who do not obtain a 100 percent recovery from MyIDCare's services. According to the company's website, MyIDCare will "refund up to one year of fees" that customers have paid towards MyIDCare restoration services only if the company fails to remove all adverse matters (within one year of the identity theft or identity fraud event) on the customer's record. In order to receive the refund, the customer would have had to follow the proper procedures that MyIDCare provides for reporting the theft and would have already been enrolled in MyIDCare protection services.
MyIDCare's team does not operate on a 24/7 basis. The company's hours are limited to 11 hours per day on a Monday-through-Friday schedule. Although the company does employ certified identity theft experts and strives to provide reliable customer service, the lack of a 24/7 operation may limit prompt responses to customer questions and concerns.
MyIDCare doesn't seem to provide any type of antivirus software or protection against a ransomware attack. Many other identity theft protection companies offer antivirus software and other personal information protection for customers' computers and devices. Unfortunately, since MyIDCare does not provide this type of software, customers must find and purchase the software on their own to ensure further identity protection as well as personal cybersecurity.
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MyIDCare was recommended to me. So far it's done everything I would expect it to do. I got hacked through a Macy's card, and they caught that. They gave me the information without going through the police, and they put the information on Equifax and all those recording programs, and they did a nice job of it. Stopped it right away; I haven't had an issue since. They are always there, they answer all my questions.
They've been absolutely spectacular; they handled everything. Our CPA was hacked, and she set it up for us. Our identity was stolen, and the people had gotten our tax return, they had gotten some credit cards issued in our name, and actually got our mail forwarded. MyIDCare cleaned up everything. We didn't have to do anything except to make some phone calls, but other than that they got everything cleared up.
I used their service because that's what UCLA used, where my identity was stolen. A stolen check was cashed and there was nothing to warn me about it. Even though they sent me a monthly report, it didn't include any details.
I get periodic updates on possible illegal access to my accounts. So far I haven't had any negative reports. I just received notices in my work email telling me updates on my account status. MyIDCare was the only service that I could access, nothing else was available. So far the service has proven to be very good.
Andrew took all the time to answer my concerns. He was easy to talk to and highly knowledgible. I like what the company is offering for coverage and will be changing service from FICO to MYIDCARE. Thank you for all your help.
A friend recommended MyIDCare to me. I used them to monitor my credit when my identity was stolen. They went to every credit reporting agency and had any information removed. The person handling my account went above and beyond and did everything she could to help rectify that situation. I just had a wonderful experience. My representative was amazing and always called me right back or emailed with me. I felt very much taken care of, and like I had somebody on my side during this process.
The company I worked for had an IT issue and they supplied me with a year's free coverage, because my name and information was somehow compromised or might have been. They were quick to deal. The information in their emails was informative. I didn't really need to use much of it, I just I keep up with emails that they send out and make sure I watch how I use my information.
Someone had stolen identity-specific information from an institution'from a hospital system, and I was in their database, so they told me to get identity theft protection. That's when I called. When the year came up for the free coverage I called for extended, and that's when I had the opportunity to speak to anyone. A couple of people I spoke with were very helpful'their customer service skills were excellent. I haven't had a need to use it; I haven't had my identity stolen, but I still wanted to do something proactively. I just know it's there in case the need arises.
Trevor was very helpful and polite. He explained everything completely so that I understood. I would recommend him to everyone!
You' re representative answered all my questions and was very courteous and knowledgeable.
I have MyIDcare because OPM and another government agency was hacked. I have been using MyIDcare for about the last four years. It works kind of. I do get notified when my identity is used. The last was when I applied for a gas credit card in October 2016. Immediately I received notifications from MyIDcare. However I just received another notification on 23 JAN 2018 for the same credit card application. This has happened a number of times in the past. It makes me think I am getting notifications so MyIDcare can show increased notifications to the government to show MyIDcare is doing their job.
Excellent service and very knowledgeable customer service representatives. I enjoy the monthly monitoring emails ,knowing that my accounts and credit is receiving much more supervision in and effort to prevent identity theft.
I called them today because I wasn’t able to access my account. The representative with whom I spoke was very helpful and he pointed out several alerts that I hadn’t opened
Alex M's knowledge, care and follow-through saved me from untold consequences. I was the victim of ID theft, but because of her, we caught it quickly, and she patiently guided me through all the steps to safeguard my identity. She checked in with me often, encouraged me, and was just invaluable. I can never thank her enough.
The first thing they do is calm me down. From there we go over step by step the problem I have. If I have to make other phone calls they dial the numbers and virtually hold my hand through the process.
Had having a difficult time signing in he helped me with great patience. He explained it all to me and more.
I value a domestic based telephone customer care experience as my particular ID care agent is very easy to clearly understand & communicate with; no thick accents or a loud busy office heard in the background- a pleasant change indeed! My agent is professional, courteous, thorough and most importantly, very patient with any question I may have; I have never felt hurried or rushed off the phone.
i was given a lot of good information. Every thing was explained so i could easily understand.
John was Great. He took his time which allowed us to enter all the info we wanted to.
The agent I spoke to was very helpful with the enrollment.
I have an account paid for by The Office of Personnel Management (OPM) after their data loss from hacking some years ago now. My personal information has been confirmed by law enforcement as sold to the public and now the hacking of a credit reporting agency. My experience with My ID Care is no different than I have had with others; This service is worse than useless because it leads customers to a false sense of security and charges good money for nothing in return that can be proven to be of deterrent or protection value. I can not even access my account to report issues to them because the account is designed to be inaccessible. Example: I have to receive a code by text or email to log in that is good for 15 minutes before expiring. However the code does not arrive through any method before the account is signed out due to inactivity leaving the user with a closed loop login process that fails. Do not waste your time and money on this service. This service is paid for by the OPM which is a wast of a lot of money. I am a very dissatisfied customer offering a less than one star review.
John respectfully addressed my concerns. I'm a dinosaur and all of this (computer and id related "stuff") can be somewhat intimidating. He did so professionally and with kindness.
every time I needed something John was there to help. I really appreciate it. thank you Sherry
Trevor has been fantastic! He jumped right into action to resolve my identity theft issues. Thank you for a great service!
The point of contact, Mary L, that was assigned to me has helped me more than everyone else combined in the 37 months I have dealt with a US Army GS 11 who was involved in my ID theft and fraud,, even 4 months after IMCOM was warned that they had a insider threat on their network and did NOTHING. She is knowledgeable, never said, that is impossible, has dealt with unfriendly companies trying to assist me in finding out who is purchasing illegal credit monitoring from a 3rd party and Trans Union is allowing it while I have a security freeze in place a year before it was allowed. Then Trans Union would not tell me the name of the 3rd party company. Trans Union is dirty to the core, they have no problem ignoring Fair Credit Reporting Act section 609(e) that allows victims to the info a company collected during the ID fraud WITHOUT a court order. Also why Experian allowed ID Experts to access my frozen report without me giving them the single use PIN or lifting the freeze violating Virginia law by doing so.
My experience is very, very brief but I really appreciate the format of the first report I received this past week.
Login info is out of date so fast. E-mail from MyIDCare requires a special code be sent to this user via e-mail. When I go to my e-mail system to retrieve the code the link with MYIDCare is apparently cut and I cannot reenter the login process at the point at which I left it in order to enter the code in the space provided. I've been through this kind of process with other companies. They manage to make it work. The folks at ID Experts are maybe not so expert.
All pertinent information listed on my account is 3 years old. Some accounts are listed as starting as early as 2006 to about the last reporting of 2014 and 2015. No reporting from 2014/2015 - to today in October 2017?? But I do get the latest monthly emails of Sex Offenders in the city by email alerts! Why is my credit information two plus years old but unless sex offender alerts so update ?
When you try to log in on your own computer, it still requires 2 steps, and they never send the code in a timely manner. You either are waiting forever, or you time out. So frustrating.
I was supposed to have free credit protection/monitoring for 3 years. I am in my second year and have been locked out of my account for some reason. I have tried to call several times and am on perpetual hold, 30 minutes today. Three days ago I was on hold 20 minutes before a recording offered to take my name and number and have someone call me back. No one did. Heaven forbid you ever need to take advantage of their services because you will never be able to reach anyone.
They have not fixed any issues that I disputed, it all stays the same. What good it was for me to get this I don't know. Gives me the same info as my credit report.
thanks to the OMB breach, we are stuck with this "protection". I hate it. You get alerts on every little thing, yet it is very unclear as to what you are reviewing online. Why do I need them to give me info on sex offenders in my area>!>. I can figure that out myself by reviewing the state website, jerks. I live near a major city, I am tired of the alerts on nonsense. And when you call them to inquire, most are basically "fake" alerts yet it is "clear as mud" when you speak to the customer service rep. Oh, and yes, I said I wanted my children on this - they said they were, yet, I see NOTHING on the stupid portal. Oh my god, the portal. I hate it. Designed horribly. I feel so bad for older people who have to figure this out because it is hard enough for me. I had an issue and they use a third party contractor (CSID) to help resolve the issue. This "restoration specialist' contacted me via email and used horrible grammar and spelling and the text was really "off" - very small. It didn't even look legitimate! I decided I didn't even want to speak to them. I was so angry. We ended up freezing all of our info with each credit bureau. MUCH easier to deal with!!! I can't believe this is who the federal government stuck us with...and then I am supposed to pay for this "service" after 12/18? Please.
Worst customer service I have experienced ever. Cannot reach anyone at the 800 number provided to unlock my account. Get voice message that my call will be answered in more than 25 minutes. I have had long waits before but I have always been told it would be less than xx amount of minutes. This outfit obviously just doesn't care.
My experience is consistent with previous posts. It is not possible to talk to someone to correct an error. Apparently OPM awarded the job to another low bidder who cannot produce. With the Experian breach, I was considering upgrading to myidcare's paid service. I still will go to a paid service, but not with this company (or Experian). It would not surprise me to find out that myidcare has not, or cannot, identify attempts to breach identities. OPM should have its Inspector General do a performance audit on this contract.
Exceptionally poor consumer service in being able to reach a human being in a timely manner. Like others i have been locked out of my account for supposedly not entering correct password. Message directs you to call Customer Support (which is a misnomer). Each time I call recorded message advises that my "call will be answered in MORE THAN XX minutes". The XX minutes is always 25 minutes or more. I mean come on, what sort of Customer Support puts you on hold for "more than 25 minutes". I have never been able to reach anyone and so am unable to change password to access my account. Thus this service has been useless.
Product seems alright, until you are locked out of your account for supposedly entering your password wrong (though I am certain it was right all 3 times!). Customer service is absolutely horrible - I called the number to unlock my account several times and each time was immediately put on hold for over 40 mins (I held for an hour once!) with no one ever picking up. Ridiculous!
Try filling out an online application, encountering problems with application, and see how long it takes you to get a customer service representative. For me, it was never. I waited on the line almost an hour before realizing I was not going to speak with anyone. Called the next next, left a number to call to "remain in queue" and never got a call back as of now, which is nearly two hours ago. I'm cancelling application. If you can't reach them before a major problem, good luck getting a claim filed and handled properly.
Can never log in. Ask for a verification code, code is never sent, website then logs you out and any verification code you MAY have gotten is useless. Have never been able to log in since the initial setup. Service is free due to a screw up with the government being hacked, so I don't really care. Would never pay for this service.
Forgot my password and tried for over an hour to follow the "link" they gave me to reset it. Then told me via generic instruction, to cut and paste it and that also would not work. Frustrated and tired of dealing with them. This company was "FORCED" FREE (ha ha) on me, due to do a government hack. Fed up. I'm done.
What a wast e of time and money. They say they will send a pass code to your phone or computer and you have only ten minutes to use it to gain access to the web site. The pass code never arrives or hits the computer after 10 minutes. Try to use it and you are told it is invalid.
Notifications are vague. Reports are confusing. Long waits to get to customer service.
Can never log into their site. the ridiculous two factor authentication is too slow. By the time I receive a passcode, the site session has expired.
MYIDCARE, IS THE WORST COMPANY nation wide , bad service and the worst customer service ever .
Horrendous and practically nonexistent. No help whatsoever. They cause more problems than they fix. Worst customer service in the history of the universe.
I received notice that something happened and I should check my account. When I tried to log in, it said I was locked out and to call the 800 number. The voice mail went on for 3 minutes before giving me any options. Then, someone answered, told me I needed a specialist and put me back on hold...I hung up at the 20 minute point. Useless, useless, useless! My guess is that they would not survive if the government did not pay them to pretend to provide services. More wasted tax dollars.
This site keeps making me verify my identity, even though I check the box to remember me. Worse yet is it's taking me 8-9 of the 10 allowed minutes for the verification code to get to me. By then they've logged me out because of inactivity. Really??? How dumb can they get?
Worthless service! The only notification I get is sex offenders moving in around me and I can easily check that myself for free. My credit card was hijacked online, but I have yet to receive a notice from these people! Thankfully the credit card company was on top of it!
WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED! This is a terrible company. Never use it unless you have to. I was impacted by the government breach, so I had to use it. Here is my experience: 1. The warnings they give you are not clear. All of the notices I've received regard child sexual predators in my area. Good to know, but this is not what the service is expected to do. You have to log in to see the details. 2. Better be ready. They only give you three shots at a password entry. Get it wrong and you have to go through the customer service. 3. The customer service is the worst. I had my account locked because I entered the wrong password three times. This is a very common issue in this day and age, when everyone typically has 20-40 passwords. (See note 5 for another little detail.) 4. Once locked, they will not let you reopen your account via the internet. You have to call the horrible customer service line. Fine, but you aren't directed to any menu to support that. They send you to a generic phone menu, but you have to listen to 5 minutes of messages before they even allow you to access the menu. Once there, the options don't cover your need to reset your password. You have to guess which menu items to select to get to a customer service representative. And you better not make a mistake, since there is no "back" button. I had to go through the menu FOUR times to make the right choices. (That's four calls comprising 20 minutes just to get to a customer service representative.) Once you get to that representative, they tell you that they can't help you, and then switch you to another "special" service representative. When I finally got there, I was informed that there were 33(!) calls ahead to me, and I had to wait over an hour to get to the representative! They did tell me that I could give my name and number and they'd call me back, but you'd be taking quite a chance there; based on the terrible "service" that they provide. 5. When I finally talked with the service provider, he told me that they will lock your account automatically if you haven't logged in to it within 60 days. Why would they require that??!! I only need to log in when I get a warning, since that is the service that they provide. So, if I get no warnings (and they're doing their job) within 60 days, why should I bother logging in? It's probably a good idea to do that, but it shouldn't be a requirement before they lock you out, especially since they give you no notice of an impending lock out or state it in your e-mails or account. They don't even tell you when you enter the correct password three times - they just say that your account was locked because you entered the wrong password. (I found out that I was indeed entering the right password, but it had been locked out because of the 60 day limit - which the customer service representative only told me when I told him that I had entered the right password. He didn't even explain that little detail until I commented that I thought that I had entered the correct password.) My advice - never use this company unless it is the only option (as with the government breach). The government clearly chose the cheapest service provider they could find.
Double whammy in our family! Suddenly my husband was getting alerts from myIDcare. Called and spoke to representatives who explained that someone was attempting to take out loans and credit cards in his name. MyIDcare walked us through everything and got everything taken care of BEFORE any attempts to steal his ID went through. Then we put all our children's SS numbers into myIDcare's system. Within hours we got an alert that one of our children's SS number was being used across the country. MyIDshield gave us the information on this person and contacted the social security office who has now opened a case regarding the theft of my child's SS number. Curious to hear how this one ends. MyIDshield has been invaluable to two of our family members.
This company is awful!! impossible to contact always high call volume useless!!! days late in notifications if you can even access to find out what the alert was. don't waste your money!!!