Identity Guard vs NortonLifeLock

I've been using Identity Guard for a while now. I first found out about them from Comcast because they were offering free service to members in my area (Seattle) and I love it so much I upgraded so I could use more of the paid services.

Terrible customer service - for years, I was able to get reports but now identity guard cannot pull all my reports - will not find out what is the problem. In fact, they have emailed me many times to call them - I thought they were able to pull over reports - no! They even called me today just to leave me on hold for 15 minutes!!!!!

I use LifeLock Identity theft protection, My mother had her identity stolen years ago and she wishes that she had something like this so I make sure to carry it. LifeLock's agents were helpful in helping me decide how much coverage I needed based on my risk so that I didn't overpay for insurance

NEVER, NEVER, NEVER USE NORTONLIFELOCK!!!! THEY HAVE HORRIBLE CUSTOMER SERVICE - ALL IN 3RD WORLD, OFF SHORE, MINIMUM WAGE CALL CENTERS. IF YOU HAPPEN TO GET LUCKY ENOUGH TO GET AN AGENT THAT ACTUALLY KNOWS HOW TO AND ACTUALLY DOES TRANSFER YOU TO THE UNITED STATES, IT'S JUST AN OPERATOR THAT PROMPTLY TRANSFERS YOU RIGHT BACK TO ANOTHER 3RD WORLD, OFF SHORE, MINIMUM WAGE CALL CENTER WHO WANTS ALL YOUR PERSONAL INFORMATION. THERE IS NO NUMBER TO CALL THE US CORPORATE OFFICE TO COMPLAIN. NORTON LIFELOCK CORPORATE POLICY "TOO BAD, SO SAD, WE ALREADY HAVE YOUR MONEY." HORRIBLE, HORRIBLE COMPANY