MyIDCare, which is a subsidiary of ID Experts, has provided top-level identity theft protection since 2003. The Portland, Oregon-based company offers software and services focused on protecting and resolving identity theft to both individuals, families, and businesses/government organizations. MyIDCare protects its customers against nine types of identity theft (child, medical, social security number, criminal, financial, employment, driver's license, insurance, and synthetic). As part of its promise to protect customers against identity theft, MyIDCare offers a 100 percent recovery/money-back guarantee. The company also provides up to $1 million in reimbursement insurance, unlimited help from a certified expert, a dedicated recovery specialist, credit monitoring, and much more.
MyIDCare offers a wide range of identity protection services at competitive prices. Customers can opt for a single sign-on individual plan, which is priced at $9.95 per month, or a family plan, which is priced at $19.95 per month. The family plan covers two adults completely (credit monitoring, CyberScan, $1 million in insurance, and access to experts/recovery superheroes are included) and up to five minor dependents can receive coverage as well (CyberScan monitoring, up to $1 million in reimbursements, and recovery services are included). In comparison to other companies in the identity theft protection industry, MyIDCare has fair pricing for its services.
MyIDCare's plans cover a wide range of monitoring services, including both credit monitoring (works with credit bureaus to monitor credit reports and credit scores) and cyber monitoring. Both the individual and family plans provide one-bureau credit monitoring, alerts, CyberScan monitoring, complete recovery assistance, access to an online resource center, customer service help, fraud alerts, and up to $1 million in identity theft insurance. MyIDCare services monitor nine different types of identity theft, including medical, social security, child, criminal, financial, synthetic, employment, insurance, and driver's license. MyIDCare also provides data breach identity protection and strives to educate customers on credit card monitoring versus MyIDCare monitoring, information about credit freezes, recovery options, etc.
This identity protection company, like many other companies in the industry, offers up to $1 million in identity theft insurance to customers. According to the company's website, this insurance is designed to "provide reimbursement for out-of-pocket expenses related to addressing the restoration of your identity." In addition to insurance, MyIDCare provides customers with access to Recovery Superheroes who are certified identity theft risk management specialists. These specialists will use the limited power of attorney to help customers recover their identity.
The company has an official refund policy in place for customers who do not obtain 100 percent recovery from MyIDCare's services. According to the MyIDCare website, the company will "refund up to one year of fees" that customers have paid towards MyIDCare recovery services only if the company fails to remove all adverse matters (within one year of the identity theft event) on the customer's record. In order to receive the refund, the customer would have had to follow the proper procedures that MyIDCare provides for reporting the identity theft event and would have already been enrolled in MyIDCare services.
MyIDCare's team does not operate on a 24/7 basis. The company's hours are limited to 11 hours per day on a Monday-through-Friday schedule. Although the company does employ certified experts and strives to provide reliable customer service, the lack of a 24/7 operation may limit prompt responses to customer questions and concerns.
MyIDCare doesn't seem to provide any type of antivirus software or protection against ransomware attacks. Many other identity protection companies offer antivirus software and other protection for customers' personal computers and devices. Unfortunately, since MyIDCare does not provide this type of software, customers must find and purchase the software on their own to ensure further identity protection as well as personal cybersecurity.
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They were awesome. They handled everything quickly. They successfully stopped a fraudulent claim on my credit score.
John exceeded my expectations. He stayed on the line with me holding for 45 minutes to find out what the problem was being reported by Bank of America. We finally get someone and their customer service is closed and I have to call back tomorrow for a credit analyst to raise my limits. Seriously? My BofA Visa auto debits from my checking account and they created total chaos and ruined my evening over a case of wine! John helped me and worked with me and I can only give him praise and thanks. Shame on you Bank of America and I’ve been a customer since 1979!
Outstanding service each and every time I call. This company makes you feel like no question is too small or unimportant. They clearly have their customers best interest and safety as their core mission.
My contact with MyIDCare Customer Service was one of ease, professionalism and outstanding customer service.
We have only just begun to find the culprit who stole my ID. I was overwhelmed with the damage a person can do. MyIDCare's plan of action to find this perpetrator appears to be a solid, well planned approach (things that I would not have thought of) and I have faith that MyIDCare can undo the damage to me and find this person for which I plan on prosecuting.
Your customer service representatives are outstanding! The woman I dealt with (Hannah W.) was very helpful, courteous, friendly, and quite knowledgable. As a novice to this type of ID protection, she was quite helpful to me in setting up my account.
John was very helpful. He helped me call the lenders with which the thief had applied for credit with. The applications were denied and lenders said they would remove the inquiries in my credit report.
My initial experience with MyIDCare has been OUTSTANDING! Your agent, John, walked me through the process of registering my new account, and was extremely helpful, courteous, and professional in doing so. I look forward to establishing a mutually beneficial relationship with MyIDCare, and have every assurance that I am in very good hands indeed. Thank you again, John! : ) Respectfully, Terry Allen Chilcott
Trevor W was a tremendous help to me. He was efficient, knowledgeable, patient, and friendly. He is a great representative of your company. He engenders trust.
Trevor W assisted me. He was a very pleasant professional who patiently helped me activate my account and answered additional questions for me. If I choose to continue using IDCare after this one year of free service,m I will ask for Trevor.
Very nice & patient in walking me through the process.
John I was extremely helpful in helping us to get our accounts open.
The representative was helpful and provided me with the assistance I needed. He was very pleasant.
Trevor was very helpful and took time to explain things for me.
Trevor was great and helped with all my needs
John was very informative and helpful.
I am very pleased with the prompt and courteous assistance I receive whenever I contact MyIDCare. My representative thoroughly and patiently answers all my questions and takes care of my concerns.
John I was very polite and helpful with the issue I had. Let him know that I really appreciated his helpfulness.
I completed enrollment, but was unable to log on to enroll in the credit monitoring. John reviewed my original enrollment and discovered an error with the user name. He corrected it and remained on the line until I was able to access the monitoring website.
John was very helpful and provided the information I needed to check the status of a child’s credit history.
I called in to get help logging into my account, Trevor W was excellent in helping me get the correct information. But, he also was very helpful in resolving my initial reason for logging into my account.
this has worked tirelessly for me trying to get my stolen i.d. fixed and getting my credit back where it should be. one credid card company refuse to drop me from charges on a card open in my name even though i filed a police report and send them proof that it was a fradulant account myIDCare has worked very hard on this and they say that they will not stop until there is a decision in my favor
Excellent help and follow through. Highly recommend this service.
Trevor is personable. He has patience. He is professional and knowledgeable. He was able to make an unpleasant situation into a better one through his perseverence. He handled the people at AMEX with ease.
The representative was amazing. Thanks Trevor W. He explained my options very clearly
feel very confident using your company withe excellent coverage to stop identity theft and your staff is always willing to help when needed highly recommend your service
Easy to follow, understanding and very patient.
John Ingram was patient and very helpful. He took time to help me through a stressful situation and point me to the correct resources.
John was awesome at helping me with ID theft and calling to make sure my credit is cleared
I had my identity stolen. I had no idea what to do then remembered I had signed up for this service. I called and talked to John! He was amazing at helping me. We spent over 2 1/2 hours on the phone. He called all the creditors for me to start the fraud reporting process. No way I could’ve done it alone or even know where to start! They have saved me. I will be a customer for life.
I had reversed and partially botched our I’d User info when creating these accounts in February 2018. Andrew was courteous, professional and timely making the corrections. Bill & Ruth Derrington
MyIDCare is always on top of things-- monitoring your accounts and keeping you updated with status reports. I would recommend them to anyone who wants to feel that their accounts are in good hands.
John I. was very patient and helpful with all of my questions. He was also very informative. He was able to assure me during a very stressful time for me.
I signed up for the service when my email was hacked. After completing my enrollment, I found out my ID and personal info was on the dark web. I feel better knowing that I am protected by My ID CARE and I will tell my friends and family about this service.
Andrew was an overflowing fountain of information regarding identity protection. He graciously answered my questions provided info and phone numbers to help me. Andrew's customer service skills are exemplary; he is an asset.
It is probably the best personalized credit monitoring service I ever had. Any alerts you get, you can to talk to a MyIDCare representative that will personally walk you thru the process of checking what has happened to your credit. I had an amazing customer service with Rachel S. that I decided to continue my monitoring service with MyIDCare. Highly recommended!
Phone call was promptly answered. John I. was extremely patient and helpful throughout the call and would not leave until my issue was resolved. I am very pleased with his action and my new acct. with MyIDCare. Thank you.
My wife and I recently lost some important personal information. I spoke to Alex on the phone and I cannot imagine someone being more helpful. She answered all my questions, made telephone calls for me, and waited until ALL my concerns were addressed. Thank you, again, Alex! Have been with MyIDCare for several years and see no reason to cancel their service. Others have said that they have had a difficult time 'getting through'--but that has NOT been my experience.
I get regular notices on account status.
John was very helpful when I needed help setting up a new password