Founded in 2007 and headquartered in Scottsdale, Arizona, InfoArmor operates with the purpose of combining in-depth global research and actionable intelligence to comprehensively put a stop to employee-focused identity threats.
InfoArmor, an Allstate company, recognizes the increase of online threats and strives to “transform the security of humankind.”
With PrivacyArmor, the company's identity protection service, InfoArmor strives to monitor and protect the identities of employees and their family members with advanced monitoring services, breach detection, and fraud resolution.
InfoArmor's PrivacyArmor product offers a number of proactive monitoring services, including credit monitoring, social media monitoring, and dark web surveillance monitoring, to better catch identity theft before it actually happens.
The company recognizes the ever-growing threat of identity theft crime and strives to keep its members' personal information safe from varying data breaches that occur.
In addition to identity monitoring services, PrivacyArmor offers fraud alerts, advanced threat intelligence software, and promises to secure customer accounts with two-factor authentication to ensure a high level of customer protection.
PrivacyArmor will also provide customers with privacy advocate services that are available around-the-clock to work with customers for fraud remediation.
InfoArmor's PrivacyArmor provides assistance to those with pre-existing identity theft conditions at no extra cost. The company also offers lost wallet protection and stolen fund reimbursement.
According to the company's website, InfoArmor will "even advance tax refunds that were fraudulently issued."
This type of recovery help, specifically the company’s assistance with pre-existing conditions, makes PrivacyArmor stand out in comparison to other identity theft protection services.
Not only does the company strive to protect customers from things like cyber threats, the dark web, identity fraud, and any form of data breach, but the company will also go above and beyond to aid those who have already been victimized by identity thieves.
PrivacyArmor presents a unique recovery help option. The company will provide deceased family member coverage and remediation. If a deceased family member's personal information gets compromised including account takeover and fraud, InfoArmor will provide full identity fraud remediation services.
In the event of identity theft or fraud, InfoArmor provides up to $1 million in identity theft insurance. This insurance policy covers and reimburses customers for expenses related to the theft.
Since InfoArmor provides this type of insurance with its protection services, members do not have to worry about paying out-of-pocket expenses if they are caught up in an identity theft crime.
In addition to proactive monitoring services, recovery help, and insurance, PrivacyArmor gives customers access to privacy advocates who will provide credit assistance — help members freeze their credit files with all three major credit bureaus and help members dispute credit report items.
PrivacyArmor customers will also be able to get a copy of their TranUnion credit report and credit score at any time via the company's customer portal. PrivacyArmor also offers IP address monitoring for members who have PrivacyArmor Plus accounts.
Although PrivacyArmor offers several other monitoring services, the company does not seem to provide its customers with internet scanning or protective software against phishing attacks to ensure that their personal information and sensitive data is not being sold or traded online.
InfoArmor does not offer antivirus software to protect sensitive data on its customers' computers. Since there is no antivirus or anti-keylogging software offered by the company, customers will have to pay money to obtain their own protective software.
Customers will also most likely have to pay a higher price for top-of-the-line software, that many other identity protection companies provide, in order to protect their multiple devices against any type of advanced threat that comes their way.
This company forces you to call them to cancel. I did this in June 2019 and was still charged for 3 consecutive months. I had to call again for them to cancel billing and was told I'll have to wait 4 weeks for a refund check to be mailed out. Not an efficient or honest company in my opinion.
The customer service is nonexistent. They have never answered me. Any time I mention "beer" or anything similar on Facebook they sent me an alert. You have to enter a security code every time you login, but you can only get the security code sent to your work email address. So if you are not at work or don't have access to email you cannot login. Most companies would let you chose a phone number to get SMS from too, but there is no option to do that, or if there is, customer service has not (ever) responded to me.
Doesn't tell me when there's a credit inquiry on my report, but it'll email me every time I swear on Twitter. Luckily I'm not the one paying for this.
I have received this service as a benefit with my company. I admittedly have not had to utilize it yet but I am giving it 5 stars to even out the two 1 star reviews on this page that are uninformative of the company's services or borderline unreasonable in their expectations .
The service is awful, they are worse than all competitors
Steve E Puckett
I received an alert regarding a credit card. I called customer service and they helped me through the alert in a prompt, professional manner.
The registration page on their website makes attempting to establish a password ridiculous! Even when following the instructions precisely the password is never strong enough. I am requesting a refund and will just take my chances dodging the low lifes who steal from honest people. This service is not worth the hassle. Ron Hall.
the review score for the article is admittedly biased against exclusive B2B services. As an employee who works at a company that offers this service, i am glad that Info Armor does not offer B2C services. I would imagine that Info Armor would be greatly incentivized to provide exceptional service in the B2B exclusive environment. Why would they want to risk having an entire company of employee/customers upset with them, if they did not provide timely and effective support to the one employee/customer that needed it?
InfoArmor does cover me and my whole family. There service is top notch.