Select Home Warranty: Read 3,943 User Reviews From Real Homeowners

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Jennie Gangi

Excellent quality and service. Companies sent are very good.

5 years ago

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MASTERMAN

1. Too many restrictions on the claims that can be made leading to extra cost. 2. Poor administration leading to being charged '1749.99 erroneously.

5 years ago

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Thaddeus Godwin

Good Service for calling in and talking to some that helps you with information

5 years ago

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Maria Pflugerville, TX

Better price than the others and they work with your budget.

5 years ago

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Angela Kaukauna, WI

They've always been courteous on the phone and always follow up with an email.

5 years ago

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Julius Wetumpka, AL

Every time I use my warranty, they figure out a way to not see anything. They need to be truthful with repairs. I thought they would cover more issues like they advertised.

5 years ago

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Te'Ann Parker Houston, TX

SHW sent a sketchy individual to my home. He didn’t diagnose the issue and upon arrival, before even seeing my well, he said the entire pump needed to be replaced. He demanded cash out Zelle for payment and quit answering my calls once paid. SHW didn’t offer any assistance with resolving the issue. Instead, they supported the repairman. I had my own well person diagnose the issue and the well (which is new) doesn’t need replacing. The quote was less than half of what the SHW guy asked for. 2 weeks later no repairs. Don’t waste your money on their policy. Service is non existent

1 year ago

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Sharon Berger Austin, TX

When choosing a provider go with one that covers loss of Freon! This is a symptom of system failure, yes my plan doesn’t cover Freon leaks and since my system is too old to repair, I just replaced the entire system with no help from this company. Yo make matters worse, they “forgot” to let me know they’d rejected my claim. It seems when you have become a liability to them by filing claims, their customer service goes out the window. CHOOSE ANOTHER COMPANY.

1 year ago

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Postiche Essentials

This company doesn't honor or keep there word and if they misrepresented policy information. They don't honor there mistake and give you the run around and try not to give you your money back even when they violated the policy. A home warranty is worth having when you pay and they honor what was paid into and employees are honest and they takecare of there clients.

1 year ago

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IMOGENE RICKETTS Saint Paul, MN

Shady Company, they promise that I could bundle multiple issues and now that I have multiple issues, they are saying that I can't bundle the issues now and do one service plan. This company is fake and make promises they can't keep. DONT USE THIS COMPANY. Their rates might be cheap but service is HORRIBLE I have multiple properties with them it's really BAD!

1 year ago

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Jim Lancaster, CA

DO NOT BUY THEIR PLANS! This company is a scam, I had a furnace issue in 20 degree weather. They said it would take 3 days to find a technician. We located one immediately, had them repair the furnace. They called back three days later to tell us to get it fixed and send them the bill. It's been months of phone calls and emails without payment. The government needs to investigate this crooked company. DO NOT BUY THEIR PLANS!

1 year ago

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M Wing Portland, OR

Last fall I ordered a home warranty from Select Home Warranty. The representative indicated it covered the furnace. Not part of the furnace, but the furnace. I paid the money and did not receive further information. A few weeks ago I noticed condensation coming from my furnace. I called and asked them to send information on my policy, and filed a claim. It was immediately denied. They did not even come out, just denied it. Not only that, they were extremely rude. I have had home warranties from other companies and I would definitely not recommend this company.

1 year ago Edited May 23, 2023

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Chris Martin

If I could score less than 1 star, I would. They tell you all of these appliances are covered, but also have every clause that overrides any coverage that you think you have. If your appliance is depreciated (which all appliances are), you will only receive the depreciated value toward a repair or replacement, which obviously won't ever cover the cost of a replacement, and rarely the cost of repair. Don't get fooled by the "We'll repair or replace your covered appliance" lip service.

1 year ago

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Nick Roberts

Select Home Warranty is a company of con artists. In one year, I’ve had to replace my water heater, refrigerator, and now my HVAC unit. They’ve found a way to weasel their way out of paying for anything by finding something in the fine print of their convoluted policy. “Shield Your Wallet” is an appropriate slogan for a company of thieves.

1 year ago

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Joseph Woods Chula Vista, CA

Home select warranty is an extremely shady company. First of their call center is in a foreign country the people who take your calls can’t understand you nor can you understand them. It takes days to get a technician to come fix the problem and then home select either refuses to pay or what they pay is almost nothing. Stay away from these shady folks!!!

1 year ago

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steve crosby

The only thing i liked was how fast they sign you on. However, i am very disappointed with the service. Please do you homework, you are promised a lot but they are lacking in fulfillment. There are a lot of things that disqualifies you from being able to qualify. Also, service calls take days. It took so long for them to show up i cancelled the call and called a plumber myself. I could not wait 4 days for a plumber. If you have an emergency forget it, you are toast. We went to "Liberty Home Guard". Wow! They really stand by their word. We are very happy. Service calls are very prompt. Unlike

1 year ago

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Peng Zhang San Jose, CA

I will give zero stars if I can. very slow response. I sent a mail for a claim Thursday morning and don't get any response till Friday night while they commit 24 hrs feedback. This has happened for the last two weeks since my cloth washer broke. It takes days and days to delay and finally after 10 days of endless calls, they told me I can get $250 cash settlements. I am disappointed that it takes 10 days for my case. Even if you keep calling them, nothing helps. Also, the cash settlement is not enough to replace a washer. (not as they advertised at all). Please avoid this company.

1 year ago

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Steve Sorenson Elkhart, IN

This company sucks and ranks near a scam. I placed my first claim, a ceiling fan. Since I am 70 years old, I can inspect the ceiling fan why it isn't turning on. So I figured, I'll pay the $75 service call, probably a quick fix. No, Select decides not worth coming out and offers me $45 less deductible (which adds up to NOTHING). $700 year coverage and they can't fix a $100 problem.

1 year ago

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Elena Marin Roseburg, OR

Select Home Warranty is a fraud!!!!! Please do not go through this company. You will get ripped off!! Total Crooks!!! I hope this company goes down the tubes and bankrupt for all the money they have stolen from people. They ripped me off for $500 and are totally useless!!! Like I told them I'll be leaving a nasty review any place I can & hopefully warn some people before they make the same mistake I did.

1 year ago

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Rick Marjenhoff Jacksonville, FL

We are not happy with the lack of service. After a year on the agreement, we called SHW to cancel. Per their agreement we are entitled to a refund on the balance remaining on the agreement ($564.00). We have been trying for over a year to get our refund. Our claim has been escalated to a higher person in the company. They keep lying to us, in every way. We are persueing legal action, against them. They get a zero rating across the board. The one star was predetermined by SHW, in order to submit this review,

1 year ago

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T827 Tampa, FL

Absolutely horrible experiences with them. Nickel and dime you. Tried to get parts cheaper than the tech had on hand, which resulted in a delay in getting my AC fixed in Florida in July. Had a plumbing issue and they claimed they couldn’t find a technician. Asked me to find one myself and they would reimburse some of it. Customer service seems overseas and they read off a script. Can’t get a supervisor. The worst. I had American home shield in the past and they were 1000 times better.

2 years ago

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damiandagger Hephzibah, GA

Horrible procedure to file claim. They want the brand, the model #, and the serial before processing the claim. After that, it takes weeks to contract somebody to fix the problem. If the dispatch CAN'T find anybody, they just leave it at that. I have to call back to find out that I have to hire somebody for repair. On top of that, they will find any possible reasons NOT to reimburse your claim. Basically, you are buying a warranty program THAT is not going to pay you back if anything is broken.

2 years ago

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Brenda Staley Homedale, ID

My refrigerator is 4 years old and it quit I contacted them and was told to try and get my own repair person and they would rein-verse my fees. I cant afford almost 1000.000 for a new compressor. We have talked every other day for over a month now and they offered me 500.00. I have tried to get a superviser and they wont call back.I did not accept so they canceled my policy. Now Im without a refrigerator and I have children in the home. In my opinion its just a scam

2 years ago

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Tanmeet Singh Salt Lake City, UT

Guys don’t buy there policies they are so cheap every claim you will make somehow they will put in west and tear so they don’t have to fix im warned you again and again do not buy them even pay somewhere else more but at least they will cover your home i made two cases in last three years there’s tech came and damage more and told me to come back and fix it but he put it on it’s not Normal wear and tear so they can’t cover it cause he messed up more

2 years ago

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John Davis Arlington, TX

This company is a fraud as others have stated. They don't warranty any of the major A/C Components. I had the Executive VIP membership and I got hit with a $4700 A/C bill at my house and this company DID NOT warranty any of the work. The wiggled around the terminology in the plan so they didn't have to pay. My service technician told me this company is a fraud and will never approve any service work more than $250. And he was right. Get your money back IF you can.

2 years ago

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DJ Walker New Port Richey, FL

The same info was just given to me for the fourth time!!! I cannot tell you how angry I am to have done business with this company!!! I believe that I have to stay glued to my e-mail so to make sure that I get right back to them! This is the most horrible company that I have ever paid money to! Cannot get my money back! Oh well, I will continue to my opinion in our newsletter that goes out to several homeowners' associations.

2 years ago

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Jim O'Brien Martinez, CA

Total SCAM of a company. EVERY claim we submit for a repair is rejected and they offer us the "depreciated value" of the appliance. To fix our oven, the quote came in at $725. They paid us the depreciated value of $185. Same for our microwave. If your appliances are over 5 years old, you'll never get them repaired...you will only get a check for a tiny portion of the cost of the repair. SCAM artist.

2 years ago

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Michael Jones Sacramento, CA

This company is a TOTAL FRAUD. They are using all sort of SCAM to drag customer into agreement. The moment you agreed to pay them, you lost everything. We had this insurance for 16 months and when we filed 4 claims during that time (Appliance repair, Water heater issue, A plumbing leak and broken AC fan). They denied all 4 and every time we paid the contractor $65 to each every one of them. They caused us pain and grief. We paid them over 16 months a total of $1200 and they fixed nothing. THIS COMPANY IS A VERY BAD COMPANY. Stay away from them.

2 years ago

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Jigar Patel

I am regretting making decision to go with this horrible company. I don't feel like we giving even one star. My AC unit had issues and we raised claim in early July and they been assigning different contractor but no one showing up or responding. We went through 3 such contractors in two months and we are still without AC in this heat. This company does not have good technician contracted.. STAY AWAY from this company. It is fraud.

2 years ago

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Scott Benjamin Lake Isabella, CA

The absolute worst company I have ever dealt with. Rude service of course they had to come up with some sort of bylines or or in subsection whatever how this isn't covered and that's not going to be covered absolute complete b******* this company sucks don't waste your money they will not honor anything and when they do it's ridiculous absolutely ridiculous

2 years ago

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Melinda Houston, TX

Thank goodness I never had to file a claim. I am trying to cancel my policy because I sold my home and I'm not transferring to a new owner or buying another house. I've been on hold three times, disconnected twice. After 45 min someone answers. She says her supervisor has to call me back. I doubt I'll ever hear from anyone and I don't know when I'll have 4 free hours to call again.

2 years ago

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Rene King Choctaw, OK

HAHAHA PLEASE for the love of God. DO NOT WASTE YOUR MONEY ON THIS JOKE OF A COMPANY. We had them for 3 years. They literally didn't cover ANYTHING. Everytime we filed a claim they never sent anyone out, and accused us of improper mantience.. Save the headache, the time and your hard earned money. They have no desire to help anyone only to pocket the money you've paid.

2 years ago

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Ali Naimi Sunnyvale, CA

Select Home Warranty One of the worst companies. they simply don't fix anything. I have called them for 4 separate items in my home in the past year and for each of them, they have found a reason not to cover! including washer dryer, AC, and electrical problems. they are cheap but for a reason, they don't fix anything. so save money and time and don't buy a select home warranty.

2 years ago

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Peggy Wolford Winter Park, FL

Do not do business with this company. They take their time to resolve a claim and do not pay on a claim. My air conditioner died. Inspector said it could not be fixed. Select then wanted pictures of the old condenser. Two days later they want last 3yrs maintenance. (I maintain a/c myself). Small clause in contract says they require this before honoring contract. Now 3weeks later they will only pay $150 I replaced a/c at cost of $11,196. Tried to cancel contract and they want $75 to cancel! Do not do business with this privately owned company

2 years ago

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Andre Blount Amherst, VA

Select home warranty refused to repair my ac unit stating that the electrical wasn't covered when it is clearly part of the service I was paying for. They sent multiple companies out to check the ac unit and although the serviceman didn't leave the unit how they found it select declared that my home wasn't properly maintained and simply refused to repair the unit. Select decided they weren't going to fix the unit and used every excuse not to do so. They are not worth the headache you'll having trying to get any assistance for repairs.

2 years ago

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Talesha Little Little Rock, AR

You will be pleased to know this insurance company doesn't even deserve one star. We have now been loyal customers to them for a little over 4 years. When we started out using this insurance company they seemed reliable and committed to the concerns of their patrons; however, within the last two years they have been unprofessional, slow with following up on our claims, and to be honest a waste of our time and money. I would not recommend them to anyone and I'm very displeased with the services they have provided.

2 years ago

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Rachel Mabe

I have been a loyal customer for many years, now that I need service my issue A/C compressor is only covered for less than 1/4 of cost.I am told I have low tier policy 'Platinum ' I didn't know Select had a better plan??? I'm out alot of money especially in this economy. I work very hard for my money and expect a company to stand behind their policy. I'm frustrated, angry and disappointed!!! Don't waste your money on this company!!!

2 years ago Edited June 10, 2022

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SomeoneElse Edgewater, FL

It's too late for me, but please don't use this company. They will definitely bait-and-switch, and then if your Appliance cannot be fixed, they will give you a small amount saying it has depreciated to that amount and that is the resolution. They will let you think that they are sending your complaint to a different department. In all reality, it is probably the person sitting beside them.

2 years ago

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Drew Simi Valley, CA

If I can leave zero stars I would. Any one considering select home warranty STAY far away from this company. No customer service help, they just give you the go around when you need to submit a claim and will not replace appliances they just keep charging you $60 for service fee and keep sending a technician to temporary fix your problem. Look else where for home warranty. You will thank me and save future headaches.

2 years ago

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Janet Davis Naples, FL

select home warranty try not to pay any claims. Every Time a technician comes to your home it is only to evaluate the situation not to fix anything. Once they leave your house they have to submit the job to SHW for approval. SHW will try and find some lame excuse not to pay the claim. And they have a dollar amount that you can spend a year, but that is not stated nowhere. bad business

2 years ago

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sup dude San Antonio, TX

Plumber located water leak in ceiling. Turned off water to house. Plumber stated he could fix leak now but had to wait for SHW authorization. I called SHW and they stated that the authorization for repair could take up to 2 days even though the water was turned off to the house. Plumber stated that the service call payment must be paid to the plumber from the customer when the plumber has located the leak. Should have done better research about SHW because I see that they only have a "B" rating from the Better Business Bureau.

2 years ago

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Alberto CA. Valencia, CA

This company is a scam read their contract on section 9.1.2. They are basically telling you they are not covering anything unless you have maintenance records or pictures from a professional. Who has that ? Cancel your contract before 30 days for your full money back. Another company make me aware of it, thanks God !!!! Read the contracts before signing in. This Company should have a 1 star score not a 5 star. NO WAY

2 years ago

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ElviOlun A.

This home warranty is a scam. Each time, I called the representative told me my item wasn't covered under the policy! I have the gold policy and still not covered. Besides, the representative was assuming what's broken! And did not send any technician! He just assumed that the issues isn't a problem and the policy will NOT cover it repairs. Scamers scamers scamers!!! Terrible! Do not fall for their lies!! It's not possible that their reviews are good!! I think that a lie too.

2 years ago Edited April 26, 2022

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Kenrick Chandon Delray Beach, FL

I got their service and was told by the service agent that I could cancel any time. The sales agent did not disclose that there is a cancellation fee and told me that I cancel anytime. After I canceled I was charged $75. This is the result of SHADY SALES practice to get new customers. I would not recommend this Warranty Company to anyone. Beware of their shady sales agent.

2 years ago

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Beth Rothmuller Santa Rosa, CA

Submitted a claim for pilot light out on water heater. By the time the company had a technician come to diagnose it, they decided they were not going to cover my claim due to the water heater started to leak. It was a 1998 water heater - obviously needed to be replaced but they denied my claim and now I am going to small claims to get my money back. DO NOT USE THIS crummy company. No customer service, most of the time you have to find your own technicians because they don't pay the local workers. CUSTOMER SERVICE is non existence.

2 years ago

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Matt Boles Alexandria, VA

Total scam. Their method is to come to your house, make you pay $75 to them (not the service company) then claim that your repair is beyond the value of the appliance. In which case they offer a highly depreciated value for your appliance that makes no sense. They offered $175 for a 3 year old $1100 washer - that only needed a $75 control board. THEN good luck trying to cancel the policy - they try to wear you down with free gimmicks and WILL NOT let you cancel. I tried twice - had to get AMX to stop the billing. CROOKS

2 years ago

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Robert L Abernathy Tucson, AZ

Select Home Warranty is the worst company I have ever dealt with. My first review was not posted because I did not give details. So here you go claim # 02050861. The sales agent miss lead us about what the policy would and would not be covered. When we called about the claim I got the round around and was transferred 4 times only to be put on hold again. I have filed with the BBB and the state of Az. Do not buy a Select Home Warranty.

2 years ago Edited January 13, 2022

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Steve Pleasant Hill, MO

Read section 8 of contract. They can depreciate your item. My microwave/oven is 8 years old, cost 2200.00 to replace. This is what the technician told Select. I paid the 45.00 service call. then Select offered me 90.00 to replace. I had the policy over 2 years and paid for 3 years up front. I cancelled policy but more fine print & fees I get 0 back. Don't get Select or pray nothing major break.

2 years ago

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Diana Marlene Musgrave Oklahoma City, OK

Don't waste your money with this company. I filed a claim and told them what was wrong, and they sent someone out and charged me $75 to tell me they don't cover that. Then my microwave went out and instead of replacing it, they just gave me fair market value of my old, which didn't come close to replacing my microwave. When I called to cancel, they charged me a $75 cancellation fee. Plus, if you need a plumber to fix two separate items at the same time, I was told it would be 2 service calls. This company is a joke

2 years ago Edited February 22, 2022

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Bobby Herbeck

Do not use these scam artists. They are not to be trusted. Their promises are false. They do not get back to you as promised. They take your money and leave you in the dust. They sell people on roof repair and you get nothing from them when that occurs. Same for a hot water heater and paid only $200 towards a replace dishwasher. DO NOT USE SELECT HOME WARRANTY. BAD PEOPLE.

2 years ago

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