Select Home Warranty Reviews

I've never had a bad experience with them. There have been a few different things that I've used them for and they were always very efficient and on time. The quality of the work was very good.

Air conditioner went out and I ended up having to pay twenty-five hundred dollars. I was upset about that because they did not cover the parts that were needed tofix it. They have the lowest deductible. They only send email, they don't give me a call back.

For the most it has been a very good relationship for the last 5 or 6 years. One issue with an HVAC repair that is mostly on me however i have yet to receive the $150 payment for the repair

They're doing a good job getting the claims in and the customer service is generally up to par. My AC was pumping warm air so I phoned Select Home Warranty and put the claim in and I was pretty much set from there. The customer service feels like a bunch of sales people trying to make a sale. The rates are good and general customer service is good when you're calling to put in a claim.

I renewed my contract for another 14 months because they act fast, have a good price, and always get in contact with me. They looked at my AC and water heater for my tenants and now they have no complaints.

We are currently trying to file a claim regarding plumbing that backed up into our home. We have 2 kids under 2 and I am 3 weeks postpartum. We haven't had water for almost a week and sewage backed up into our home. We can't do anything until the warranty company gets back to us. It took 3 days for the technician to come out and they told us it will take another 2 to (possibly) get approval for the technicians to fix the issue. A plumbing emergency that obviously isn't quite important enough for the warranty company. What a waste of time, money and energy. We also previously filed one claim in the summer, which they denied us, claiming the technician they sent out said there was mold on the HVAC unit. The independent contractor we had come out after we were denied said that there was no mold on the system. We ended up having to pay for it all ourselves.

For what we pay yearly for the service it seems that we gotta pay more for charges you don't cover.. You pay for very little while I got stuck playing way more so in a way I don't think this service is worth having.. Could be better in many ways.. Not sure if I'll be renewing again next time''''im pretty disappointed..

This is my first home warranty policy and I had a horrible experience with Select Home Warranty and I will never choose this company again. CLAIMS TEAM: I had an issue with my kitchen faucet during mid of Dec 2019 and called up the claims team to file a new claim. I have not been assigned any technician for the first two weeks. Everyday when I call them to follow-up on my claim they keep saying it will take another 24-48 hrs to get the technician assigned. Later they assigned me a contractor company in the first week of Jan 2020 and When I called the contractor company to schedule an appointment I have been told by the contractor company that they no longer work with Select home warranty. I called the Select Home warranty again and told that the contractor assigned is no longer work with select home. Then they said they will assign a new contractor in next 24-48 hrs. After one more week of frequent calls with select home I got a new contractor company assigned to me last week and when I called them to schedule an appointment they said that they no longer work with Select home (it seems to be same company they previous assigned me but this one has a different name). As it's already a month so I took the option of choosing my own contractor and the approval process took another one week to get it approved. It's totally been 40 days to fix my faucet issue through home warranty that too with my own contractor. SALES TEAM: My realtor worked with this company to set-up my policy initially during Oct 2019 so I was not aware of the add-ons chosen. Recently I had an issue with Kitchen Faucet issue in my home and I have to contact the Select Home warranty to assign a technician that time they told me that my policy don\'t have Plumbing fixtures add-on so I have to purchase that for additional $65. Later the sales person convinced me to get an additional 2 years coverage and plumbing fixtures added to my policy($770 + $65). After that callWhen I went back to my initial policy confirmation document I noticed the plumbing fixtures was already there in my coverage. When I called them to request for my $65 refund they were arguing with me that I don\'t have that coverage initially and not ready to listen to what I saw in my policy confirmation document. I have to call them everyday in a week asking for the refund which was really frustrating and I stopped calling after a week and finally I figured out it could be a typo error in the policy document in which they mentioned ""Plumbing Fixtures"" instead of ""Roof Leakage"" (which is a free of charge) in my initial policy confirmation document. Later I found Roof Leakage was also not there in my policy coverage. when I called to enquire about that I was requested to purchase some additional policy offers instead of resolving my problem. I got the roof leakage added in my coverage finally after talking to 3-4 people with Select home warranty in the same week. The bottom line is : Why the Claims team is not responsible for assigning a proper technician and why they are not even aware of a contracting company they stopped working with them (twice). Also I am wondering how easily the sales team is sending an incorrect policy information to the customer and they are selling more stuffs to you when you call them to resolve your existing problem. This is my first ever internet review you should realize how much frustrated I am to come and log my first review.

They took care of my claim but there were huddles that had to be crossed where they catch payments to vendor for other service claims in our metropolitan area before he would come to our home."

I had a bad experience where the 1st vendor didn't notify they couldn't do the job and next vendor didn't have any availability that was timely. I had to self fix and paid more than reimbursement

They are the worst company & I hope no one ever signs up with them again. I called them for my washer & they would only 'reimburse' me $150 of buying a new one. Then I call them for my air conditioner; they covered the leak but wouldn't cover putting freon back into the unit. That's most ridiculous thing I've ever heard. How is an air conditioner supposed to cool without freon?? So I paid $125 deductible but then had to pay $220 for the freon. They were out $15 after I've been paying them $49/month for over a year. Then 2 weeks later when they had to come back out for the A/C I was assured that it was covered under the same deductible. But then they said I had to pay that because the technician found another part that needed replaced. It's their technician & how am I supposed to make sure he checks everything the first time?!?! These people are crooks!! I have cancelled my policy & hope everyone else does as well.

1. Nonsense of urgency. If a problem occurs on a weekend, no one is contacted until the work week. 2. Disagree with how they decide what to cover. Had a water heater fail and was told the water tank wasn't a part and therefore not covered. They did 'graciously' offer $300 towards it.

Very quick to respond to problem and have a service person come out and submit their report and then turnaround time to repair the problem was done very quickly

The communication is spotty at best when speaking with the representative to get service contractors out to the job. There is also a problem with the completion of the job in the system. The turn around for authorization is hit and miss and the communication between the call center and the techs is elementary at best on the side of the call center.

It is very good, but it seems like it takes forever to get a answer on something, then a contractor to come out and look at the problem.2 out of claims we put in it took a matter of almost a month to have it taken care of!

I've had 2 claims. One was fairly simple and was dealt with well. The other, however, has been a nightmare. I negotiated a 15 day waiting period for claims and coverage at the time of purchase with the sales rep (Ray). I have been out of heat for over a month now with children during winter in northern Illinois. It was determined by an HVAC specialist recommended through the warranty that a furnace induction motor needs replacing but the warranty will not cover it. Meanwhile, my family is stuck in a cold house unable to fix the furnace. VERY disappointed.

When our dryer broke down they were good about fixing it. However, when we had problems with our air conditioning system it was a different story altogether. They want proof of maintenance records they say on All items of your home other wise according to their contract you are given $150.00 towards repair. This is not what we were told before entering into contract with them. They were Very quick and Very persistent that we pay for a full year to get 1 month free. They never even sent the contract which they claimed they did and said it was my fault for not requesting it which we did numerous times. They are Very deceitful and after spending 1 year with them I would not reccomend them if they were the only home Warranty on the planet. They claim if I send them our home inspection the will keep the case open. No way. That was not said at the beginning. The only thing they kept telling us that if Anything breaks down, large or small we pay the $60.00 service fee and they repair or replace for no extra cost. It's a lie !!!

I made a claim on both my washer and dryer within the first three months of my warranty. I was charged a service charge for both appliances. One appliance was fixed and the other was allowed but was outside of my limit within the first three months of the warranty. On the fifth month of my warranty I requested that the second appliance the dryer be repaired and it was denied because apparently the washer in the dryer are considered one appliance. If this is true why was I charged to service charges in the first request and deniedzOne appliance was fixed and the other was allowed but was outside of my limit within the first three months of the warranty. On the fifth month of my warranty I requested that the second appliance the dryer be repaired and it was denied because apparently the washer in the dryer are considered one appliance. If this is true why was I charged to service charges in the first request and deniedIn the second request? This is a bogus organization.

Service call exceeded my expectations. This is based on my experiences with other companies. Based on my own & many of my clients as a real estate broker.

Great customer service and quick answer, vendors providing the services sometimes don't answer the calls or sometimes it takes a week or two to schedule an appointment

Every claim I've had, I've had to follow up on who the contractor is going to be, what the status is of my reimbursement, etc. i just don't feel like any of my claims have gone smoothly and unsure of the competence of the contractors provided; I am grateful for the items that were covered, but the cleaning process has been such a headache and almost feel like it would be easier to get my own contractor for every claim.

Never had a problem. They fixed any problems I have had along with my lights and my garage. They also fixed my refrigerator and had to wait on the part but they came out the next day