Select Home Warranty Reviews

Do not use this company. I have several rentals and thought I would try Select Home Warranty on a property I rent out in NC, as they are cheaper than most Home Warranty companies. But you PAY for what you get. Their customer service is atrocious, and they never call you back or have anything meaningful or helpful guidance. I placed a call into SHM on Thursday 11/14 via the portal and then waited over 24hrs for anyone to respond to my phone call I placed after the initial claim. Once I finally got hold of someone, they gave me no help and as my claim was an electrical outage at the property, I told them there are two young kids at the property, but all they said was I will receive a call or an email when they find a licensed contractor. Never got a call and Finally got the email on Friday 11/15 and it basically stated, they could not find a local company and I had to find one. I then rang around on Saturday morning and found a local company that could be at the house on Monday AM. So I scheduled the Electrical company. Strange it took me 10 mins and a large HW company could not find one.,, Monday morning came around and the Electrical company found the issue and quoted me for the work, which was only under $400 dollars. I then (due to the SHM policy) had to call SHW and get the amount approved. I got on the call with the agent, and they said at this time they will transfer me to the claim approval team. Got transferred and was on hold for 15 mins and at the end they gave me an auto option for a call back, so I went with that option as the Electrical company was waiting. I had the electrical company leave, but confirmed I needed to work at the house by 12pm, as there are two small kids and its winter, and the house is in NC. After 2hrs no call back from SHW so I got hold of the Electrical company and had the guy come back and do the work. I still did not hear anything and called SHW but the agent I spoke to did not have an idea what I was talking about, and I could not understand them as the SHW is not in the USA. So, I emailed SHW and told them I approved the work as it was a dangerous electrical issue and sent them the invoice. 24 hrs later I received an email back stating that they will not be approving my claim or issuing me the money I paid back via a check. So, I contacted SHW, and they have flat out refused to honor the money I paid for the electrical work at the company. Plus, still waiting for that last call back from SHW management!!!! AGAIN.....DO NOT USE THIS COMPANY

What a total waste of time and money! When we purchased our home 11 months ago we bought a home warranty as part of sales contract. We filed a claim for a plumbing back up and they sent someone to take care of it, that was the one and only time it went well. The next time was for my Electrolux Induction Cooktop. The elements were occasionally not working so we filed a claim. They came out and because I couldn’t make it act up while he was here he left. Before leaving he said that with the induction cooktops that there’s no fixing it. If something fails then the entire thing has to be replaced and his manager hates paying for a replacement because they’re so expensive. About 2 weeks ago our microwave went out so I filed a claim. I answered their questions and said it was a Kitchenaid built in that I assume was 7 years old based on manufacturer date but no clue when it was purchased or installed. They sent an email and said that it would cost more to fix it than what it’s worth. They said that my only option is to buy a new one and once I can show proof that I replaced it I can send a receipt and they will pay me $95. They are offering me $95 for a $900 microwave. Two days ago our AC froze up so we filed a claim. The tech showed up and said the Freon was low and he needed to talk to Select to see if they would pay for a dye test for a leak. Of course they said no and the tech said Select would be in touch with our options. They emailed and said that they don’t cover Freon leaks. They don’t pay for Freon leaks or a dye test, so what do they pay for? Again, another $75 wasted. Why would you send someone out to charge us a fee if you weren’t going to cover it?

The “customer service” personnel do not hear their clients or callers. Soon after signing up, I changed my mind but was unable to get the company to cancel my policy. A year later, when I had a need, they had no service providers in my area (East Texas). I had to find my own repair company. The time the tech had to wait for a warranty coverage decision cost me an extra $125 for a claim that was denied because the part was not specifically mentioned in the covered list. Fast forward only a few months, I had another claim. I spoke to a manager who said he would ensure improved service. I got permission to preemptively purchase the part (again they had no service provider in my area). I directed, I called the manager directly when the tech had confirmed the need to the part to be installed. He was unavailable. To avoid the extra charge for the tech to wait or cone back, I had him do the work. Select denied my claim because they didn’t pre-approve the work. No concern in their part that they aren’t available to pre-approve work. No concern that the added cost of their unavailability is borne by the policyholder, Save your money for future repairs. These companies are a rip off. Always finding ways to deny rather than approve claims. Not only are you wasting money with Select, you are increasing your blood pressure and frustration.

The worst home warranty ever! Don’t waste your money. I have been having different home warranty companies. Select home warranty is the worst one I had! I had to replace a breaker, which is absolutely covered, they made me to pay for the labor plus the service fee. I had a plumbing issue which was denied all together. With the other companies, I just paid the service fee. They are absolutely worthless, the customer service is in Philippine and is very hard to understand . Horrible experience.

Select home warranty is by far the WORST home warranty company to deal with. Their primary purpose of existence is deny your claim. I have had several claims with them over the years and 1 of of 8 claims got resolved, they never cover A/C claims. They have the nerve to request 3 years of maintenance history for the A/C. If you're thinking about signing up with select, run the other direction.

We signed on with Select Home Warranty in August of 2023. We have since then tried 3 different times to have a tech come to our home. They have given us fake companies. The phone numbers do not work for the companies provided, the addresses for the companies are either an empty lot or they do not even have a business address. The phone numbers for these companies are fake, one says to text only and the other rings and goes no where not even a voicemail. In addition, they will tell you the technicians in your area are “tied up” and cannot service you. We were told to find our own people but after finding out they too are terrible with paying claims we avoided that as we know our tech would never get paid. I’d also make note that they have had multiple lawsuits since 2020 and they have not paid any of their judgments. Even their employees on LinkedIn are fraudulent. One profile on LinkedIn was using a woman’s picture from her Facebook but she has not ever worked for SHW and lives in TX. Very sketchy profile for the COO and the CEO is non existent. Even better, once googling the multiple locations for this business, most of locations are again lots, for rent or no sign of their company around. All of this to say, this is a SCAM, I am not even sure how they are still in business.

I purchased this warranty in Nov of 23. I never received a policy. When I needed to use it I only had my cc stmnt to verify the company and phone. I nerver received anything from SHW, I called on Sun 7/28 10:51am to have an A/C repaired. I got a recording saying No one was available and would be contacted within 24 hrs. I then contacted a repair man. I had guests in the condo and it was 97 degrees outside. The repair man repaired the unit. It needed a new blower motor. SHW called me at 11:28am telling me someoe was schedueled to come out on 7/31. I informed them I had already had the repair done. I was told to submit the receipt and it would be reviewed. I received a call today denying the claim. Reason; it had not been approved. No one was around to answer a call nor was I informed it needed to be approved as I had no policy and no one answered their 24 hr claim dept.