Select Home Warranty: Read 3,955 User Reviews From Real Homeowners

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Verified Customer

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Jannetta Oliver

Don't want to pay for a fan motor on my air conditioner. I have had two policies for about 5 years only used one once minor pay out. They say because they added Freon to my unit to they will not pay on motor or labor. Bill 888.00 Freon was 395.00 I think they owe me the rest of Bill minus the deductible. Not a happy customer. Offered me 250.00 calling it a coursity pay.

6 years ago

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James F. Sheldon

I give them the benifit of the doubt. I haven't had to use them yet so I figure that will step up and do the right thing when I do need them

6 years ago

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Verified Customer

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Joseph Havens

It seems that Select dispatches "fly-by-night" contractors. I submitted a claim for my refrigerator and Select dispatched a ROOFING company! The technician was suppose to come to my home today BUT never showed up! I am VERY UPSET with Select's choice of contractors! I wasted a days vacation for this service call!

6 years ago

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Verified Customer

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A. B.

They do not have enough contractors to service any claims in my service area (Clarksville/Nashville). Cannot follow contract guidelines to contact my property manager with questions. In addition, they respond to claims via email directing you to call a contact number. That number is another toll-free number that you have to navigate through to speak to a representative (with an extended wait time)

6 years ago

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Masou Khodadad

I had several problems specially when my ac broke in middle of summer and on weekends and couldn't get a technician till Monday tuesday then they said do it and we reimburse you it cost me 504 dollars but it they reimburse me for 150 and it took more than 30 days to get the money I never got meanwhile my 125 dollars payment was due I told them to take the payment from what you owe me they said no

6 years ago

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Verified Customer

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Tyra smith

They are a scam. They always have a reason why they can't pay it in a clause with loopholes in the country and they use them so they don't have to pay for what they promised you in the sales pitch. They don't care about people they will leave babies and Elders in the hot heat while repeating over and over after 48 hours we got another 48 hours before a supervisor can call you then never calls before they can move into approval then never approve. I paid up frount in all 2500 for 6years and we on year 2 I want my money back they never did a repair for me yet

6 years ago

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Verified Customer

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Dianna

Everything you turn in, it seems like they don't accept it. They tell you to call your own repair person. My water faucet was leaking and they told me that I have to call my own person and then they refused to pay it.

6 years ago

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Verified Customer

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Kenneth

The service was poor. They said they would have someone to me within forty eight hours when I had my refrigerator fail and it took a week before I got somebody to even diagnose the problem, and select said they would not pay the travel fee because there were pretty far away.

6 years ago

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Verified Customer

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Rohit

Seems like customer service was responsive. I do think there should be some sort of little regular maintenance for me who are not filing any claim complaints as part of the policy.

6 years ago

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Verified Customer

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Kathy

On both occasions I've used my warranty, they were unable to assign a technician to deal with my problem and I had to go out and find my own technician. The very first time, I waited and waited and it was 10 days later they still hadn't found someone. They need to get more technicians. I did get reimbursed.

6 years ago

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Verified Customer

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Gwendolyn

A friend of mine had it and said it was a good company and I now I have it. I wanted to use it for IT service but they refused the service because I didn't have anything wrong.

6 years ago

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Verified Customer

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John

They have the best customer service and the lowest annual cost with the lowest copay. They are really quick to respond and they always email me right away.

6 years ago

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Verified Customer

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Shirley

When I need it, I need it quickly because I am handicapped, and it took two or three days to get my air conditioning fixed. They should send a service company quicker since we pay them a reasonable price.

6 years ago

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Verified Customer

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Stephanie

Lack of support. I made a claim and they had to do some research to figure out if it was covered. Select never called me back. In the meantime I found out I could fix it for cheaper than my deductible.

6 years ago

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Verified Customer

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Susan

The sales rep was very knowledgeable and the cost was competitive for what they cover. I feel like the company stand behind their product.

6 years ago

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Verified Customer

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Kevin

The monthly cost and deductible are lower than most others but I pay the money and get nothing in return. It does sometimes take a while for customer service to get back to me and every time I've tried to use it, I get a call back saying they don't cover it.

6 years ago

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Verified Customer

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Sharon

It takes long to get people to come and fix your stuff and they don't fix everything they are supposed to. My air conditioning went out and I had somebody come out to look at it and they said I would need new unit and select home warranty would not cover it.

6 years ago

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Verified Customer

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Richard

I though they would save me money but there is no point for me to pay for the server and then pay for something to be fixed. I had a problem and it was the circuit board that was broken and I had to call somebody else because Select Home Warranty offered to pay only a hundred and fifty dollarrs of the three hundred and fifty dollars it was gonna cost.

6 years ago

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Verified Customer

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Dale

We're happy with it and used it a couple of times. We used it on the microwave and they handled it well so we extended out contract for like five years.

6 years ago

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Verified Customer

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ashrafi shaheen

I spend more money with ur company then if I had no warenty.they didnt tod me everything was gona be paid for other then the service charge .but they lied.they took 7 days to fix my ac becoz they forgot to tell me I needed to send pictures.i told them over and over I had 3 kids.i lost money at my job and I had to pay out of my pocket.so warranty at this point worthless and will not renew my contract.

6 years ago

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Verified Customer

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Cindy

Scam. Very costly mistake. I just renewed after the first year. Air conditioner (47 year old air conditioner!) wasn't working right or cooling. They sent THEIR person to look at it, it was denied. Btw his invoice stated $60 for the call, wouldn't provide me with any information as to the problems). I'm out many thousands of dollars to replace. I would NEVER RECOMMEND this fake warranty plan. I have a complaint in with the attorney general's office.

6 years ago

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Verified Customer

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DJ

They represented local repairman were available. They were not. We have waited 6 weeks for someone to fix our clothes washer. One refused to come because the warranty company did not reimburse them for a previous customers work. They orally said we should buy a new appliance, but failed to reimburse us the full amount.

6 years ago

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Tl

The companies they choose for repairs are no where close to being great. In many circumstances the repair company ends up contacting you because Select doesnt pay all the fees.

6 years ago

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Verified Customer

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Tanika Pittsburgh, PA

I would definitely recommend it. They have great service and reasonable cost. I had an issue with my water heater and they sent someone the same day.

6 years ago

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Verified Customer

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Nicole Effingham, SC

Sometimes they don't call back and you have to wait about two months before you get a check. It took them like 6 weeks before my garbage disposal got checked.

6 years ago

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Verified Customer

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Robin

Every time I call they have not been able to find a technician to come out. When I put in a claim it takes 2 or 3 people to find out how far along my claim is. I had to wait forever to get reimbursed. The point of having this warranty company is so I don't have to do the legwork to find a technician.

6 years ago

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Verified Customer

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Theodore Goodyear, AZ

We live in Arizona and I would like to have a list of who's available immediately for the air conditioning because that would need to be fixed right away.

6 years ago

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Verified Customer

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Dan Greenback, TN

I've used them in the past and they've always been very cooperative. I had an electric box issue they were able to address and fix.

6 years ago

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Verified Customer

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Rochelle Stafford, VA

I have two issues right now. With the air conditioner and the central vacuum. I'm not happy with the central vacuum. They dropped the ball until I called back 3 weeks later.

6 years ago

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Verified Customer

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mark mastandrea Lake Worth, FL

Sends out good people in a timely manner. I've used it several times and in most cases they've sent good people to fix the problem.

6 years ago

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Verified Customer

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anonymous New Orleans, LA

While they're responses are quick, promt, and courteous their service providers were less then. I feel like I was completely left out in the could. I had a problem unresolved for 2 weeks before I canceled their services. I would like Select Home Warranty to do a better job in hiring the technicians they hire.

6 years ago

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Verified Customer

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Katie Chaska, MN

Needed to use our warranty in January and were told twice we hadn't read the fine print. So they weren't going to cover our claims. They did come through quick but not upfront about the fine print.

6 years ago

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Verified Customer

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Jennifer New Smyrna Beach, FL

I like select home warranty. I got a good price for it. I needed a roofer because I had a leak in my bedroom and I talked them coming out to see it and they fixed it.

6 years ago

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Verified Customer

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Mike Plano, TX

I like Select Home Warranty for the price. Haven't had to use it yet, but I'm getting the same deal this year as I did last

6 years ago

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Bhalchandra Pandya Austin, TX

I was their customer in previous year and because of their good services when needed, they were available. I had other companies like American Home Shield and Choice with littler lower quote but wanted to continue and give SHW an opportunity to add more services and good coverage. One star was less not because others were good but to give a chance to add more appliances or to improve service and reduce service call charges. Thanks again and hope you continue good rates and services.

4 years ago

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David Sanchez Dinuba, CA

I went online, I typed in my information and in no time I got a call from an agent named Sean and he helped me through the process and now I have a contract and I will pay annually next week after I get paid my paycheck. THANK YOU SEAN!

4 years ago

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Joanne Flournoy Redding, CA

My last policy went up $120 after the first year so I started looking elsewhere. Select had the best deal and locked in the price. The longer I subscribed the cheaper it got. Plus you can cancel anytime after the first year and get your money back. Sounds good to me. Thanks Ray.

4 years ago

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Steven Shimmin

Great price, great service call payment. They care and come to fix the problem. Other home warranty companies that I have had always try to argue or deny claim through some loophole. I am new to Select Home Warranty but so far they have taken care of home repairs and no problems. Glad to have them on my side..Thanks

4 years ago Edited November 1, 2021

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DeeJay Hayes Lakeland, FL

I am a new Select Home Warranty customer, but if all my business with Select Home Warranty goes as well as my communications did with their representative, Bruce A, what with the prompt, professional way he welcomed and treated me, then I will be a long term customer.

4 years ago

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Todd Lacey Palm Desert, CA

Great sales experience with Jordan. Who knew that was possible? He had several promotions to offer, and while these were all sales pitches, he seemed very transparent and answered my questions honestly. Very much appreciated. Goodbye AHS and hello Select!

4 years ago

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Donald Scott Lincoln, CA

Sam M answered my questions about service coverage and explained the monthly or annual payments, and in particular discussed how a repair would be resolved in replacement. I have confidence in Select's competence as on the Internet it has been given, by one site, an A+ rating. I very much like the 24 hr. receipt of calls.

4 years ago

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Robert DePaola Leander, TX

After several calls from other companies' representatives, all I got was mostly the runaround when I asked to see it in writing. Select Home Warranty rep Chase R was the only one to give me what I asked for in writing and was the most honest rep I had spoken to.

4 years ago

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Cynthia Bollmeyer Broken Arrow, OK

I was really happy with your sales rep. Very professional and knowledgeable. My only question is I don't see any mention of my roof being covered. Nor does it have I will also have 2 free months. I'd like to have that in writing/email. Thank you for your s

4 years ago

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Leslie Jones Danville, VA

I appreciated the excellent customer customer service I received from Daniel C. He was knowledgeable, patient, and very friendly. I love the fact that he was not pushy. He explained everything in detail, so I was fully informed about what I was getting.

4 years ago

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coffy f davis Elgin, TX

the conversation we had was very pleasant, and the sales rep was kind and offered help at any time needed, and I like that, Noah was very helpful and understanding of my concerns, thank you /select home warranty / Coffy f. Davis

4 years ago

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Sherri Jacobs Cynthiana, KY

Very pleasant and knowledgeable. Able to answer my questions and concerns without having to get help from anything or anyone. Refreshing, friendly, and professional. Called when he said, returned my many calls for additional information even after purchase of warranty.

4 years ago

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Tim Hinds Santee, CA

It covers sewer and that’s a bigger for me. We live in an older home and that gives me peace of mind. We are getting older and it’s nice not to have to worry about major repairs. Ok ca continue to use my existing appliance repair service I have used for years.

4 years ago Edited September 14, 2021

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Michael Crossno Mansfield, OH

What I feel is William did a great job telling me about all the plans. I like the professionalism making sure he answered all my questions. He also described how they come pair with each other. I also had 24 hour call services. I felt a lot better knowing I could reach someone. The cost was also affordable. Best Regards Michael.

4 years ago Edited September 14, 2021

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Linda Anthony Sierra Vista, AZ

Jonathan S was a pleasure to deal with. He explained in detail the best program for me and my budget. I was with another company and was not happy when I was charged for the repair that he did not explain my cost when I filed a repair claim.

4 years ago

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AndersonFive Greenwood, MS

Lucas was very kind and patient with me as I had several questions. He answered most of my questions before I even asked them and then patiently listened as I asked other questions my husband and I had. Lucas went over and beyond in explaining the warranty service.

4 years ago

Select Home Warranty Reviews