First American Home Warranty: Read 4,338 User Reviews From Real Homeowners

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Verified Customer

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Henry Steward Ripley, TN

Staff is professional and claims are handled quickly.

4 years ago

Reply from First American Home Warranty

Henry, We appreciate you taking the time to share your five star review with us!

Jan. 25th, 2022

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Verified Customer

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Lisa Ribeiro Modesto, CA

Do not feel technicians are qualified enough. Also, do not like long wait on phone.

4 years ago

Reply from First American Home Warranty

Lisa, Thank you for sharing your comments with us. Please know that we do complete internal surveys and monitor customer feedback on our contractor partners and will certainly take this into account. We look forward to being there for you, should you ever need us again.

Jan. 18th, 2022

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Verified Customer

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Kathy Pfenninger Tallmadge, OH

I put in a claim on Tuesday and as of Friday I have not had anyone call about my fridge

4 years ago

Reply from First American Home Warranty

Hello Kathy,

First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate you have been authorized to hire a licensed contractor to diagnose the failure to your refrigerator and is scheduled for January 25, 2022. Please provide with your contractor’s diagnosis and recommendation for review.

First American considers this claim pending.

Jan. 21st, 2022

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Verified Customer

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Clifford T Elgin Prospect, KY

Price is good, coverage is decent, communication is too much

4 years ago

Reply from First American Home Warranty

Clifford, We appreciate you taking the time to share your review with us!

Jan. 12th, 2022

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Verified Customer

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Gracie Harris Corona, CA

Sometimes the automatic can be challenging rather speak to live person.

4 years ago

Reply from First American Home Warranty

Gracie, Thank you for sharing your feedback with us. We appreciate these comments and will certainly look into this further.

Jan. 6th, 2022

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Verified Customer

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Linda Hulon Suwanee, GA

Quick response - great service - nice people

4 years ago

Reply from First American Home Warranty

Linda, It is always great to hear when our customers are provided with great service!

Jan. 6th, 2022

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Verified Customer

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DAMARIS GOMEZ Spring, TX

You are very nice and attend my problem, and ask my questions

4 years ago

Reply from First American Home Warranty

Damaris, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided great service.

Jan. 6th, 2022

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Verified Customer

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Casaundra Brackney Phoenix, AZ

Easy to make appointments. But some of the companies are not good.

4 years ago

Reply from First American Home Warranty

Casaundra, Thank you for sharing your comments! It is great to know that you find it easy to schedule an appointment for service. We do complete internal surveys as well as monitor feedback on our contractors as we want to ensure we are providing our customers with the best service possible. Should you ever experience an issue, please connect with us and we would be happy to assist.

Jan. 6th, 2022

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Verified Customer

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Daniel T Pindel Modesto, CA

Great service response time and services in timely manner

4 years ago

Reply from First American Home Warranty

Daniel, Thank you for taking the time to share your five star experience!

Jan. 6th, 2022

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Verified Customer

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Sharon Thompson Toledo, OH

They send you help with in a good amount of time

4 years ago

Reply from First American Home Warranty

Sharon, We appreciate you taking the time to share your review with us. It is awesome to know that your claim was resolved promptly.

Dec. 30th, 2021

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Verified Customer

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Mary L Burch Beaumont, TX

They got my billing information changed.

4 years ago

Reply from First American Home Warranty

Mary, Thank you for your review! We are glad to know that we were able to assist you in updating your information.

Dec. 30th, 2021

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Verified Customer

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Richard Stewart Shingletown, CA

Always on time and and service is outstanding

4 years ago

Reply from First American Home Warranty

Richard, It is fantastic to hear that your claim was resolved. We look forward to providing you great service in the future!

Dec. 30th, 2021

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Verified Customer

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Gloria M Lawson Memphis, TN

always efficient with scheduling repair work.

4 years ago

Reply from First American Home Warranty

Gloria, Thank you for putting your trust in us! We are pleased to hear your service is complete.

Dec. 29th, 2021

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Verified Customer

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Gail Postell Athens, GA

Always received Quick and courteous service

4 years ago

Reply from First American Home Warranty

Gail, Thank you for sharing a review. It is always great to hear when our customers are provided with great service!

Dec. 29th, 2021

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Verified Customer

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Kathy Sands San Tan Valley, AZ

Business excellence t customer service .

4 years ago

Reply from First American Home Warranty

Kathy, We appreciate you taking the time to share your review with us! It is fantastic to know that you were provided five star service.

Dec. 29th, 2021

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Verified Customer

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Mary Kathleen Barclay Windsor, CA

Great service providers, timely response

4 years ago

Reply from First American Home Warranty

Mary Kathleen, Thank you for leaving us a five star review!

Dec. 29th, 2021

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Verified Customer

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Robert Harbison Wichita, KS

I have always had excellent results with my requests.

4 years ago

Reply from First American Home Warranty

Robert, Thank you for sharing your feedback with us! We are thrilled to know that you have had excellent service during your claim process. We will continue to be here for you should you need us in the future.

Dec. 29th, 2021

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Verified Customer

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Omega West Point, MS

My issue was solved and service was rendered the next day.

4 years ago

Reply from First American Home Warranty

We appreciate you taking the time to share your review with us. It is awesome to know that you had a five star experience!

Dec. 29th, 2021

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Verified Customer

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John Evelyn Downey, CA

Repairs was completed in a timely and safe manner

4 years ago

Reply from First American Home Warranty

John, Thank you for sharing your five star review with us!

Dec. 29th, 2021

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Verified Customer

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Jerry Alexander Henderson, NV

Service has been very good in our experience with the company.

4 years ago

Reply from First American Home Warranty

Jerry, Thank you for your review. It is always great to hear when our customers are provided with great service!

Dec. 29th, 2021

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Verified Customer

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Haywood Dickens Chester, VA

Very easy to setup appointments for repairs

4 years ago

Reply from First American Home Warranty

Haywood, We appreciate you sharing your review! It is awesome to know that we make it easy to request a service.

Dec. 29th, 2021

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Verified Customer

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Juanita Dow Tyler, TX

Very user friendly, online and telephonically

4 years ago

Reply from First American Home Warranty

Juanita, We appreciate you taking the time to share your review with us. It is great to know that you were provided five star service!

Dec. 29th, 2021

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Verified Customer

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A satisfied customer Redondo Beach, CA

Responsive, quick, resolve the problem quickly

4 years ago

Reply from First American Home Warranty

It is wonderful to hear that your issue was resolved. We look forward to providing you great service in the future!

Dec. 21st, 2021

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Verified Customer

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Sam Chaoui Riverside, CA

Excellent customer service, great follow up.

4 years ago

Reply from First American Home Warranty

Sam, It is always great to hear when our customers are provided with stellar service!

Dec. 21st, 2021

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Verified Customer

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Frank La Quinta, CA

Great communication and customer service so far.

4 years ago

Reply from First American Home Warranty

Frank, We appreciate you taking the time to share your review with us. It is wonderful to know we have been able to provide you five star service!

Dec. 21st, 2021

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Verified Customer

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Shawn M Burgess Glendale, AZ

Easy to coordinate repair and communicate with

4 years ago

Reply from First American Home Warranty

Shawn, It is awesome to know that you found it easy to coordinate a repair. We look forward to being there for you, should you ever need us again.

Dec. 21st, 2021

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Verified Customer

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Carol munch Las Vegas, NV

Was very fast and pleasant to do business with.

4 years ago

Reply from First American Home Warranty

Carol, We’re grateful for your kind review!

Dec. 21st, 2021

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Verified Customer

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Mary Main Sonora, CA

They hooked me up with a great company to fix my furnace.

4 years ago

Reply from First American Home Warranty

Mary, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

Dec. 21st, 2021

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Verified Customer

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Bernard Tovio Laufasa Las Vegas, NV

Good experience. My service was done professionally.

4 years ago

Reply from First American Home Warranty

Bernard, We’re grateful for your kind review!

Dec. 21st, 2021

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Verified Customer

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Nicole Walker Lake Elsinore, CA

So far so good. I haven't had any issues with customer service.

4 years ago

Reply from First American Home Warranty

Nicole, We appreciate you taking the time to share your review!

Dec. 21st, 2021

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Verified Customer

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Cindy Sapulpa, OK

It's easy to file a claim and the follow up is great!!!

4 years ago

Reply from First American Home Warranty

Cindy, Thank you for leaving us a five star review!

Dec. 21st, 2021

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Verified Customer

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Deborah Morris Las Vegas, NV

They always get a company to call me fast

4 years ago

Reply from First American Home Warranty

Deborah, We appreciate you taking the time to share a review. It is always great to hear when our customers are provided with great service!

Dec. 21st, 2021

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Verified Customer

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Alice Butterfield Oroville, CA

I called with a problem and it was taken care of in 2days

4 years ago

Reply from First American Home Warranty

Alice, It is fantastic to hear that your issue was resolved quickly. We look forward to providing you great service in the future!

Dec. 21st, 2021

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Verified Customer

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Daniel E Lindahl Colorado Springs, CO

customer service and quality of product/service

4 years ago

Reply from First American Home Warranty

Daniel, It is always great to hear when our customers are provided with great service!

Dec. 14th, 2021

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Verified Customer

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Joseph R Harcharik Savannah, GA

Coverage. Others duck things with fine print more than FA

4 years ago

Reply from First American Home Warranty

Joseph, We’re grateful for your kind review!

Dec. 14th, 2021

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Verified Customer

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Amelia Ross-Hammond Virginia Beach, VA

I was promised a dishwasher replacement and the new one has not arrived

4 years ago

Reply from First American Home Warranty

Thank you Amelia for your review.

Jul. 1st, 2021

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Verified Customer

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Matthew Easterbrook Atascadero, CA

Very nice and wonderful customer service.

4 years ago

Reply from First American Home Warranty

Thank you Matthew for your review.

Jun. 21st, 2021

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Verified Customer

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Rice Burleson, TX

Always prompt to provide service and courteous and helpful

4 years ago

Reply from First American Home Warranty

Thank you Rice for your feedback.

Jun. 21st, 2021

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Verified Customer

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Patti McWherter-Belew Bakersfield, CA

Very quick to help and get my problems solved

4 years ago

Reply from First American Home Warranty

Thank you Patti!

Jun. 8th, 2021

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Verified Customer

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Lucille B Chacon San Jose, CA

Friendly and efficient. They are always accommodating.

4 years ago

Reply from First American Home Warranty

Thank you Lucille.

Jun. 8th, 2021

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Verified Customer

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John Wilson Ironton, OH

Service took to long. I had to take 5 separate days off work even after I was told it would be replaced and the appliance isn't working 100%

4 years ago

Reply from First American Home Warranty

Hello John. Thank you for your review. We have requested additional information from you.

Jun. 8th, 2021

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Verified Customer

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Mary H Oklahoma City, OK

Great service providers are sent out in a timely matter.

4 years ago

Reply from First American Home Warranty

Thank you Mary!

Jun. 4th, 2021

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Verified Customer

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Michael E Darling La Palma, CA

Flawless service. Easy to process claims.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback Michael.

Jun. 4th, 2021

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Verified Customer

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Joshua Johnson Greer, SC

Fast scheduling with First American home warranty.

4 years ago

Reply from First American Home Warranty

Hi Joshua. Thank you for your feedback. Have a great day.

Jun. 4th, 2021

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Verified Customer

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Gary Grange Golden, CO

Knowledgable techs and good communication.

4 years ago

Reply from First American Home Warranty

Thanks Gary for your feedback.

Jun. 4th, 2021

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Verified Customer

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Diane Vargas Auberry, CA

Efficient. Contacting make sure getting things done.

4 years ago

Reply from First American Home Warranty

We appreciate your feedback Diane.

Jun. 4th, 2021

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Verified Customer

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Juan Phoenix, AZ

Overall work done is very good but time to finish work took a little longer

4 years ago

Reply from First American Home Warranty

Thank you Juan for your review!

May. 25th, 2021

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Verified Customer

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Margaret Sherrod Houston, TX

Timely response. Great Customer Service.

4 years ago

Reply from First American Home Warranty

Thank you Margaret for your review.

May. 25th, 2021

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Verified Customer

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Ami Sanghvi Cypress, TX

Excellent customer service, quick scheduling of service

4 years ago

Reply from First American Home Warranty

Thank you Ami for your review.

May. 25th, 2021

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Verified Customer

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Walter Johnson Portsmouth, VA

The service is excellent the techs were awesome

4 years ago

Reply from First American Home Warranty

Hi Walter. Thank you for your feedback. Have a great day.

May. 18th, 2021

First American Home Warranty Reviews