First American Home Warranty: Read 4,422 User Reviews From Real Homeowners

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Verified Customer

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Milisha Arlington, TN

Ease of using the website for services and follow after the service is completed

4 years ago

Reply from First American Home Warranty

Milisha, Thank you for sharing your review! We are so glad that you found it easy to navigate our website. We will continue to be here for you should you need us in the future.

Jul. 8th, 2022

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Verified Customer

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Marilyn Reynolds Weatherford, TX

THE SERVICE WAS PROMPT, COURTEOUS, AND EFFICIENT

4 years ago

Reply from First American Home Warranty

Marilyn, We appreciate you taking the time to share your five star review with us!

Jul. 7th, 2022

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Verified Customer

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Jo Felder London, AR

Whenever I had an issue they were right on it.

4 years ago

Reply from First American Home Warranty

Jo, Thank you for your review! We are thrilled to know that we have been able to be there for you when you needed it most.

Jul. 8th, 2022

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Verified Customer

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Mike Metzger Des Moines, IA

The service rendered was prompt and professional

4 years ago

Reply from First American Home Warranty

Mike, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service.

Jul. 8th, 2022

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Verified Customer

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Daniel ojeda Upland, CA

There's not a big hassle in taking care of a claim

4 years ago

Reply from First American Home Warranty

Daniel, We appreciate you taking a moment to share your review with us!

Jul. 7th, 2022

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Verified Customer

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Daniel Hackett Woodbridge, VA

Very easy to make a claim. Quick response time.

4 years ago

Reply from First American Home Warranty

Daniel, Thank you for your review! We are so glad that you found it easy to submit your claim. We look forward to providing you great service in the future.

Jul. 7th, 2022

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Verified Customer

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J. Chowchilla, CA

They handled out my concerns in a speedy manner.

4 years ago

Reply from First American Home Warranty

J, Thank you for sharing your review with us!

Jul. 7th, 2022

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Verified Customer

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charles wayne boudreaux Deer Park, TX

Only had 2 bad experiences in 18 years...pretty good percentage

4 years ago

Reply from First American Home Warranty

Charles, We appreciate you taking a moment to share your review with us!

Jul. 8th, 2022

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Verified Customer

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Arisha Love Smith Tulsa, OK

For three months I've tried to obtain resolution to my stove not working, and keep getting the same BS response.

4 years ago

Reply from First American Home Warranty

Hello Arisha,

Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate second opinion contractor Accurate Service Company (Accurate Service Company) has been assigned to diagnose the failure to your wall oven. Please be advised, Accurate Service will contact you directly to schedule a mutually convenient appointment.

First American considers this claim pending.
Thank you,

Jul. 12th, 2022

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Verified Customer

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Judy Myers Columbia, MD

Their speed of communication for services is unparalleled.

4 years ago

Reply from First American Home Warranty

Judy, Thanks so much for sharing your great feedback with us regarding your recent service! We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again.

Jun. 30th, 2022

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Verified Customer

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Adam Miller Laveen, AZ

Very helpful on getting my issues resolved

4 years ago

Reply from First American Home Warranty

Adam, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Jun. 30th, 2022

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Verified Customer

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KimLee Houston, TX

Taking care of problems fast,polite, knowledgeable

4 years ago

Reply from First American Home Warranty

KimLee, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!

Jul. 1st, 2022

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Verified Customer

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Norman Williams McCalla, AL

Very fair, very reliable and very good customer service

4 years ago

Reply from First American Home Warranty

Norman, We’re grateful for your kind review!

Jul. 1st, 2022

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Verified Customer

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June Dennison Louisville, KY

Very professional Great customer service,

4 years ago

Reply from First American Home Warranty

June, Thank you for sharing your five star review with us. We look forward to being there for you, should you ever need us again!

Jun. 30th, 2022

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Verified Customer

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Michele Rinn Omaha, NE

Awesome customer service. Easy to use app, quick response

4 years ago

Reply from First American Home Warranty

Michele, Thank you for putting your trust in us! We are pleased to hear your concerns have been resolved.

Jun. 30th, 2022

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Verified Customer

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Cindy T Antioch, CA

Fast service, and the contractor they use was very nice.

4 years ago

Reply from First American Home Warranty

Cindy, Thanks so much for taking a moment to share your awesome review with us!

Jun. 30th, 2022

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Verified Customer

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Kathleen Walker Apopka, FL

Professional, quick response, great service.

4 years ago

Reply from First American Home Warranty

Kathleen, Thank you for sharing your review! It is fantastic to hear that we were able to promptly resolve your claim. We look forward to providing you great service in the future.

Jun. 30th, 2022

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Verified Customer

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Georgie Rucker Las Vegas, NV

I have a good service since I have contracted with them.

4 years ago

Reply from First American Home Warranty

Georgie, Thank you for sharing your five star review!

Jul. 1st, 2022

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Verified Customer

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Richard S Mathena Kernersville, NC

Excellent customer service on the order placement

4 years ago

Reply from First American Home Warranty

Richard, We appreciate you taking the moment to share your experience with us!

Jun. 23rd, 2022

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Verified Customer

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Joseph Stuckel Denver, CO

Great customer service. Love the people and service

4 years ago

Reply from First American Home Warranty

Joseph, We appreciate you taking the time to share your awesome review with us!

Jun. 23rd, 2022

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Verified Customer

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Barry Halterman Lake Havasu City, AZ

Used twice great/quick service bothtimes

4 years ago

Reply from First American Home Warranty

Barry, Thank you for sharing your review with us!

Jun. 23rd, 2022

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Verified Customer

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David Meadows Plant City, FL

They are responsive and easy to work with.

4 years ago

Reply from First American Home Warranty

David, Thank you for sharing your five star review!

Jun. 23rd, 2022

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Verified Customer

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Mindy broad Marlton, NJ

Competent and efficient technician Replaced AC unit

4 years ago

Reply from First American Home Warranty

Mindy, We appreciate you taking a moment to share your review with us!

Jun. 23rd, 2022

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Verified Customer

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Harry Hart Kingsport, TN

Easy to request service. Providers are professional and knowledgeable

4 years ago

Reply from First American Home Warranty

Harry, Thank you for sharing your awesome review with us! We look forward to being there for you, should you need us again.

Jun. 23rd, 2022

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Verified Customer

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linda Union City, CA

staffs were friendly, efficient and answered questions in a timely manner.

4 years ago

Reply from First American Home Warranty

Linda, We’re grateful for your kind review!

Jun. 24th, 2022

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Verified Customer

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James Saucier, MS

Cancelled tickets after accepting payment and never read my comments or they would have known what the problem was.

4 years ago

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Verified Customer

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Christine Thousand Oaks, CA

Contractors have the worse ratings with over 300 reviews on Yelp unresponsive customer service from first America. Takes months for repair

4 years ago

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Verified Customer

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Murray Harrisburg, OR

Always happy to help, but some employees don't listen too well

4 years ago

Reply from First American Home Warranty

Murray, Thank you for sharing your review with us! We certainly do our best to ensure overall satisfaction for our customers, and we will share your comments with our team. We will continue to be here for you should you need us in the future.

Jun. 16th, 2022

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Verified Customer

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keith j murphy Exton, PA

Took care of my problem, the first time and done right!!

4 years ago

Reply from First American Home Warranty

Keith, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

Jun. 9th, 2022

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Verified Customer

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Kumar Sharma San Mateo, CA

Great service with experience customer service

4 years ago

Reply from First American Home Warranty

Kumar, We appreciate you taking the time to share your comments with us. It is fantastic to know that you were provided five star service! We will continue to be here for you should you need us in the future.

Jun. 9th, 2022

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Verified Customer

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ISMAEL N. DE GUZMAN Salinas, CA

GOOD CUSTOMER SERVICE, QUALITY OF PRODUCT

4 years ago

Reply from First American Home Warranty

Ismael, Thank you for leaving us a five star review!

Jun. 9th, 2022

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Verified Customer

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Jessica Pound San Bernardino, CA

They are professional and their service is excellent

4 years ago

Reply from First American Home Warranty

Jessica, Thank you for your review. It is always great to hear when our customers are provided excellent service!

Jun. 9th, 2022

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Verified Customer

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Maria Teresa Crue Morgan Hill, CA

Fast response and great customer service

4 years ago

Reply from First American Home Warranty

Maria, We appreciate you taking the time to share your five star review with us!

Jun. 9th, 2022

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Verified Customer

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richard weaver Amarillo, TX

they are responsive and easy to deal with

4 years ago

Reply from First American Home Warranty

Richard, Thank you for rating us five stars!

Jun. 9th, 2022

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Verified Customer

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Bernard Brown Denver, CO

Quality Service and quick turn around time of service

4 years ago

Reply from First American Home Warranty

Bernard, We appreciate you taking a moment to share your review with us!

Jun. 9th, 2022

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Verified Customer

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Victor Bulgala Ephrata, PA

Good services and good prices, good customer services

4 years ago

Reply from First American Home Warranty

Victor, Thanks so much for taking the time to share your experience with us!

Jun. 9th, 2022

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Verified Customer

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Shander Adams Madison, MS

Easy to file claim and excellent response time.

4 years ago

Reply from First American Home Warranty

Shander, Thank you for your feedback. We are delighted to know that you had a smooth claim process. We appreciate your continued trust in us!

Jun. 9th, 2022

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Verified Customer

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Lori A Cetak Casper, WY

They have been very responsive to my claim.

4 years ago

Reply from First American Home Warranty

Lori, Thank you for rating us five stars!

Jun. 9th, 2022

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Verified Customer

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Colet Bennett Tacoma, WA

Covers a lot of items and great online access

4 years ago

Reply from First American Home Warranty

Colet, We appreciate you taking the time to share your five star review with us!

Jun. 9th, 2022

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Verified Customer

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Elaine Willems Bullhead City, AZ

When I called and needed them they are right there.

4 years ago

Reply from First American Home Warranty

Elaine, Thank you for taking a moment to share your review with us. It is wonderful to know that we were able to be there for you when you most needed it. We look forward to being there for you, should you ever need us again!

Jun. 9th, 2022

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Verified Customer

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Sharon sim Veneta, OR

They have cane throu for me on both of our house we own

4 years ago

Reply from First American Home Warranty

Sharon, Thank you for rating us five stars!

Jun. 9th, 2022

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Verified Customer

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Jose Guadalupe Diaz anaya Las Vegas, NV

Because when I call for help the service if was just right

4 years ago

Reply from First American Home Warranty

Jose, Thank you for sharing your review. It is always great to hear when our customers are provided excellent service!

Jun. 9th, 2022

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Verified Customer

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Tino Medina Lillington, NC

They have always taken care of us and our claims

4 years ago

Reply from First American Home Warranty

Tino, It is always great to hear when our customers are provided excellent service!

Jun. 9th, 2022

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Verified Customer

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Judith

For the last two or three years I have been sent substandard contractors on occasion

4 years ago

Reply from First American Home Warranty

Judith, Thank you for sharing your comments with us. We do complete internal surveys as well as monitor feedback on our contractors as we want to ensure we are providing our customers with the best service possible. we will share your comments with our team. We will continue to be here for you should you need us in the future.

Jun. 10th, 2022

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Verified Customer

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Wendy M Foster Tacoma, WA

a bit slow in with some things... but eventual follow through

4 years ago

Reply from First American Home Warranty

Wendy, Thank you for sharing your experience with us! We appreciate your patience as we worked to close your claim. We will continue to be here for you should you need us in the future.

Jun. 10th, 2022

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Verified Customer

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Debbie Needham Amarillo, TX

Price and service peace of mind timely in dealing with the problems

4 years ago

Reply from First American Home Warranty

Debbie, Thank you for sharing your review! It is great to know that we have been able to provide you peace of mind. We look forward to being there for you, should you ever need us again.

Jun. 10th, 2022

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Verified Customer

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Wahidjon Tustin, CA

Customer service and professional repairs when needed

4 years ago

Reply from First American Home Warranty

Wahidjon, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!

Jun. 2nd, 2022

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Verified Customer

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Steven Schiefer League City, TX

Responded right away and problem corrected

4 years ago

Reply from First American Home Warranty

Steven, We appreciate your review. It is wonderful to know that we were able to resolve your issue for you!

Jun. 2nd, 2022

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Verified Customer

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Hsiu-Ching Shen Garden Grove, CA

Good and professional. Excellent customer service, too.

4 years ago

Reply from First American Home Warranty

Hsiu-Ching, Thank you for taking a moment to share your review. It is always great to hear when our customers are provided excellent service!

Jun. 2nd, 2022

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Verified Customer

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Robert Davis Saint Augustine, FL

They make it easy to get your house fixed and not coast you a lots of money

4 years ago

Reply from First American Home Warranty

Robert, Thank you for sharing your review with us!

Jun. 2nd, 2022

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