The Home Service Club is a nationwide home warranty provider and the winner of the 2015 and 2016 "Best in Service" award and the 2018 "Editor's Choice" award. The Home Service Club specializes in a variety of different home warranty types and offers comprehensive plans, as well as an additional Utility and Service Line coverage, which expands beyond the walls of the home. The Home Service Club prides itself in having its own supply chain of household systems and appliances and ensuring all equipment provided is brand new, fully warrantied, and up to all codes and requirements. The company has a growing service network of over 10,000 technicians nationwide and describes itself as a leader and innovator in the home warranty industry since its founding in 2008. The Home Service Club is currently headquartered in New York City.

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The Good

  • Customizable Coverage
  • Real Estate Packages
  • Nationwide Service
  • Positive Reviews
  • Auto-Registered Online Account
  • Time in Business
  • The Home Service Club Cost

Customizable Coverage

The Home Service Club offers a variety of customizable home warranty plans with optional add-ons. Specific coverage details will depend on what plan you choose and what systems and appliances you decide to add on to your plan.

Home Systems Warranty

This is warranty coverage meant to cover the normal wear and tear of common systems within your home. You file a claim and then The Home Service Club will send a local technician to diagnose the problem and schedule any necessary repairs or replacements. The specific systems included will depend on your chosen home warranty plan. Home systems available for coverage are listed below:

  • Air conditioner
  • Heater
  • Ductwork
  • Electrical 
  • Plumbing
  • Water heater
  • Garage door openers
  • Ceiling fans
  • Central vacuums
  • Garbage disposal
  • Plumbing stoppage
  • Water leaks
  • Gas leaks
  • Pest control
  • Whirlpool motor and pump assemblies
  • Alarm wiring
  • Telephone wiring
  • Smoke detectors
  • Whole house, exhaust, and attic fans
  • Sump pump
  • Doorbells
  • Instant hot and cold water dispenser

Home Appliance Warranty

  • Refrigerator
  • Oven range and cooktops
  • Dishwasher
  • Washing machine
  • Clothes dryer
  • Freestanding ice makers
  • Built-in microwaves
  • Trash compactors
  • Food centers built-in

Optional Add-ons

The Home Service Club allows customers to include individual add-ons to any home warranty plan. All offered add-ons are listed below:

  • Pool coverage
  • Roof coverage
  • Jetted bathtub
  • Spa
  • Water softener
  • Sewage ejector pump
  • Sprinkler system
  • Freestanding freezer
  • Refrigerators built-in units with dual compressors

Utility and Service Line Coverage

The warranty provider also has an optional utility line coverage. This is an additional package you can add on to any home warranty plan. This package includes six parts listed below:

  • Outside water line
  • Outside electric line
  • Outside sewer line
  • Sprinkler system
  • Outside gas line
  • Grinder pump

Real Estate Packages

The Home Service Club has three specialized real estate packages exclusively for real estate transactions, whether it be for a real estate agent or a home seller. Customers can purchase all real estate packages in one-, two-, or three-year terms, as well as customize them with additional warranty coverage options. There is consistency among all packages, which means there are no differences in the conditions of the coverage; all fine print and conditions remain the same among all of The Home Service Club's RE-Pro home warranties, regardless of what is covered. Available real estate packages include:

  • RE-Pro Basic - Covers the major appliances and systems in the home that are the most costly to repair or replace, such as the heater, the air conditioning, the water heater, and the plumbing system
  • RE-Pro Standard - Includes the repairs or replacements of most items in the RE-Pro Basic plan, as well as other common household systems and major appliances, such as garage door openers, garbage disposals, and ceiling fans
  • RE-Pro Comprehensive - One of the most inclusive and popular plans in the industry that includes all items in the RE-Pro Basic and RE-Pro Standard packages, in addition to other items such as pest control, sprinkler lines, doorbells, etc.

Nationwide Service

The Home Service Club operates in all 50 states, making its products and services easily accessible to most homeowners in the United States. 

Positive Reviews

Especially with home warranty companies, it's important to find a company with quality reviews to demonstrate customer satisfaction. The Home Service Club complaints are limited, and the majority of its reviews are overwhelmingly positive. Home Service Club reviews highlight quick and efficient service contractors, quality customer service, and affordable prices. 

Auto-Registered Online Account

After purchasing a plan from The Home Service Club, an online user account is auto-registered for the customer, providing them with an email, a username, and a temporary password. The warranty service provider gives the customer a link to their account, and all the customer has to do is reset the password to one of their choice and they are ready to access your warranty plan information online. Having an online account is convenient and gives you 24/7 access to manage your account, including checking and updating your coverage, changing any preferences, and downloading your warranty agreement. An online account can give homeowners an additional peace of mind knowing they can always check in on their home warranty.

Time in Business

The Home Service Club has been in business for more than a decade. This can be a benefit to homeowners because it indicates that the warranty service provider is experienced and versed in the home warranty industry and knows how to provide excellent service. 

The Home Service Club Cost

A Home Service Club home warranty costs $419 on average per year for a basic home warranty plan. Prices will increase if you have a more extensive plan. The service fee for each technician visit can range between $65 and $95, depending on the plan you have. Similar to most home warranty companies, The Home Service Club requires a one-year contract length.

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The Bad

  • No Upfront Pricing

No Upfront Pricing

Although The Home Service Club offers an estimated minimum payment, there is little information regarding upfront costs on yearly premiums or deductibles. The Home Service Club requires personal information such as address and email before a customer can receive a specific price. However, this is quite common within the home warranty industry and having more information allows The Home Service Club to give customers more accurate and customized pricing information. 

The Bottom Line

The Home Service Club offers service nationwide and has attractive features such as labor recall and various home warranties for real estate packages and regular homeowner coverage. There are additional benefits, such as The Home Service Club's auto-registered online account and online claim process that is available 24/7, making it simple for customers to manage their home warranty plan any time.

Various home warranty plans are available as well as optional add-ons so consumers don't have to pay for a completely different plan if they want to add just a few individual appliances or systems to their current plan. The Home Service Club is definitely worth a look, especially since it has various warranty plans with customizable coverage and has won multiple awards for its service.

You can read The Home Service Club reviews below to see what customers have to say about the home warranty provider. Current warranty reviews note The Home Service Club is a great value for your money at an affordable cost. Consumers highlight quality customer service and quick and efficient service technicians.

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Call our recommended rep over at The Home Service Club below.

1-(844) 827-3534

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The Home Service Club Frequently Asked Questions

How does The Home Service Club’s cost compare to other home warranty companies?

With The Home Service Club, you get more bang for your buck — more coverage for less money.

How long is The Home Service Club’s contract?

The Home Service Club offers monthly and annual plans to meet all homeowners' budgets and to provide peace of mind.

What is The Home Service Club’s cancellation policy?

The Home Service Club's policies come with a full customer satisfaction 30-day money-back guarantee. Customers are able to cancel at any time. All plans meet all state regulations for cancellation of a home warranty.

Does The Home Service Club require a home inspection?

No, The Home Service Club does not require a home inspection as a condition of purchase.

Is there a limit to how many service requests I can submit to The Home Service Club?

No, The Home Service Club does not have a limit to the amount of claims that can be placed.

Does The Home Service Club provide real estate home warranty plans?

Yes, The Home Service Club has plans specifically designed for real estate transactions. HSC has three plans for homebuyers and free home warranty coverage for home sellers with our free listing coverage.

Is The Home Service Club available nationwide?

Yes, HSC offers coverage in all states except Wisconsin.

Are The Home Service Club reviews positive?

Yes, with over 15,084 positive reviews on various websites, HSC prides itself on customer service and has won multiple awards for best in service and customer satisfaction.

User Reviews

Star Rating

4.7
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681 Reviews

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Holly E.

May 5th, 2019 Iselin, NJ DETAILS arrow_drop_down
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They called me for renewal this year and the gentleman I spoke to was very nice. I told him about a concern I had with the air conditioning and I was afraid with the way I was reading the information I had that it was not covered. He clarified it for me and explained in detail the coverage and that it was covered

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Reply from The Home Service Club

May 08, 2019

Dear Holly, Thank you for the review. We are pleased to hear that we have provided you with outstanding service. The Home Service Club looks forward to assisting you with any of your home warranty needs. Please reach out to us at any time. Sincerely, John Durn

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Jiny

May 5th, 2019 Brunswick, GA DETAILS arrow_drop_down
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Home Service Club covered a bit more and their service call fee was less. They've just been super easy to work with. Their contractors usually come out on the same day or next. I highly recommend HSC. They've been professional, courteous and focused.

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Reply from The Home Service Club

May 08, 2019

Dear Jiny, Thank you for the review. We are pleased to hear that we have provided you with outstanding service. The Home Service Club looks forward to assisting you with any of your home warranty needs. Please reach out to us at any time. Sincerely, John Durn

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Ava T.

May 5th, 2019 Brandon, MS DETAILS arrow_drop_down
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The claims rep was knowledgeable, asked several questions and got someone out within a couple of days. The technicians were timely, good and I haven’t had any issues with them. HSC has been able to take care of any issues that we have brought up and they have been helpful about it.

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Reply from The Home Service Club

May 08, 2019

Dear Ava, Thank you for the review. We are pleased to hear that we have provided you with outstanding service. The Home Service Club looks forward to assisting you with any of your home warranty needs. Please reach out to us at any time. Sincerely, John Durn

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Jamie

May 4th, 2019 Philadelphia, PA DETAILS arrow_drop_down
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Axiom has outstanding customer service. When I called for help for out heater, Sarah was so nice. She set up an appointment and found a great local serviceman. He was punctual and friendly and got the job done. It works great now. I recommend this warranty.

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Reply from The Home Service Club

May 08, 2019

Dear Jamie, Thank you for the review. We are pleased to hear that we have provided you with outstanding service. The Home Service Club looks forward to assisting you with any of your home warranty needs. Please reach out to us at any time. Sincerely, John Durn

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Emily Edwards

May 4th, 2019 Las Vegas, NV DETAILS arrow_drop_down
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I bought a house in 2017 and HSC was part of that purchase. I had a bunch of problems with that house -- electrical, with the oven, a bunch of things went wrong with it, and all was taken care of under the policy. So when I bought this house last year, I asked for the home warranty again because I've had a good service. Their reps are very pleasant and quick to respond.

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Reply from The Home Service Club

May 08, 2019

Dear Emily, Thank you for the review. We are pleased to hear that we have provided you with outstanding service. The Home Service Club looks forward to assisting you with any of your home warranty needs. Please reach out to us at any time. Sincerely, John Durn

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Marry White

May 4th, 2019 Addison, TX DETAILS arrow_drop_down
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My experience with HSC has been a good one. This company strives for a good customer experience. I love how prompt the service is and the companies that they use.

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Reply from The Home Service Club

May 08, 2019

Dear Marry, Thank you for the review. We are pleased to hear that we have provided you with outstanding service. The Home Service Club looks forward to assisting you with any of your home warranty needs. Please reach out to us at any time. Sincerely, John Durn

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Isla H.

May 4th, 2019 Hammond, IN DETAILS arrow_drop_down
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Great service. Would recommend to all my friends. It's worry free and there is no hassle. They gave me great recommendations. The only issue I had was the amount of claims on plumbing issues but other than that I am very happy with it.

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Reply from The Home Service Club

May 08, 2019

Dear Isla, Thank you for the review. We are pleased to hear that we have provided you with outstanding service. The Home Service Club looks forward to assisting you with any of your home warranty needs. Please reach out to us at any time. Sincerely, John Durn

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Poppy Hal

May 4th, 2019 Tampa, FL DETAILS arrow_drop_down
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When my garbage disposal broke, the Home Service Club assisted me throughout the process. Customer service was great! In no time, my situation was resolved. In an emergency, you can rely on HSC to be prompt, professional & courteous. If you're thinking about a home warranty look no further. This low monthly expense is a must have!.

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Reply from The Home Service Club

May 08, 2019

Dear Poppy, Thank you for the review. We are pleased to hear that we have provided you with outstanding service. The Home Service Club looks forward to assisting you with any of your home warranty needs. Please reach out to us at any time. Sincerely, John Durn

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Maryssa T

May 3rd, 2019 Bristol, CT DETAILS arrow_drop_down
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Our daughter and son-in-law just purchased their first home. Since they were first time owners I thought it would be a great idea to get them a plan from Home Service Club. We have always used them for our home, so I know it’s a good benefit to have if a covered appliance suddenly breaks down. I am sure they will be happy with it.

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Reply from The Home Service Club

May 08, 2019

Dear Maryssa, Thank you for the review. We are pleased to hear that we have provided you with outstanding service. The Home Service Club looks forward to assisting you with any of your home warranty needs. Please reach out to us at any time. Sincerely, John Durn

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Amanda

May 3rd, 2019 Plainfield, IL DETAILS arrow_drop_down
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I have a 8 year old dishwasher which was covered under my policy with the Home Service Club. And a good thing, too since one fine morning the door literally fell off! A repairman was sent over and figured out that the doors left spring had snapped off. It wasn’t even broken but he put a brand new one in and replaced the right door spring also.

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Reply from The Home Service Club

May 08, 2019

Dear Amanda, Thank you for the review. We are pleased to hear that we have provided you with outstanding service. The Home Service Club looks forward to assisting you with any of your home warranty needs. Please reach out to us at any time. Sincerely, John Durn

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Serena Suarez

May 3rd, 2019 Shullsburg, WI DETAILS arrow_drop_down
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I did a little research on Home Service Club Warranty and they had a good reputation. I talked to them and they went through a very detailed process on the product that they offered, so we chose them.

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Reply from The Home Service Club

May 06, 2019

Dear Serena, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Lily Grace Andersen

May 3rd, 2019 Fort Wayne, IN DETAILS arrow_drop_down
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When we bought this house, it came with a 1-year warranty from HSC. We've been with them for nine years now. When I submit a claim, I call and tell them what it is and whoever's coming to fix it would call the next day and tell me when they're coming. Also, their prices went down and they got a little more coverage which doesn't happen often.

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Reply from The Home Service Club

May 06, 2019

Dear Lily, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Julien Zavala

May 3rd, 2019 Lincoln, NE DETAILS arrow_drop_down
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They were excellent, fast, and did everything very well. We just bought another house and we're moving so we are getting our warranty through them for it.

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Reply from The Home Service Club

May 06, 2019

Dear Julien, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Damian Dunlop

May 3rd, 2019 The Bronx, NY DETAILS arrow_drop_down
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Their representatives are professional and courteous and they get back to me in a good time frame. Home Service Club is reasonable with what they cover and what they don't. I've had some other warranty companies that you pay for the warranty service but you have to arm wrestle everything that should be covered. HSC seems to be very honest and willing to do what they need to and take care of what they need to take care of.

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Reply from The Home Service Club

May 06, 2019

Dear Damian, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Lillia Bradley

May 3rd, 2019 Flushing, MI DETAILS arrow_drop_down
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I always have a home warranty just to have one in case something breaks or something needs to be fixed in my property. I haven’t used it yet, but so far, the people at Home Service Club are very professional. HSC is a good company.

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Reply from The Home Service Club

May 06, 2019

Dear Lillia, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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lonnie rasheed

May 2nd, 2019 Memphis, TN DETAILS arrow_drop_down
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Im happy and thankful for The Home Service Club. Our roof was leaking and they had contractors out in no time. They got right to work, fixed the spot and cleaned up after themselves. Very happy with the experience. thank you

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Reply from The Home Service Club

May 06, 2019

Dear Lonnie, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Samantha B

May 2nd, 2019 Springfield, MA DETAILS arrow_drop_down
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You really can't go wrong with a home warranty plan with The Home Service Club. They have the friendliest bunch of people to deal with and knowledgeable technicians that get the job done. I recommend them to everyone I know and will continue to do so.

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Reply from The Home Service Club

May 06, 2019

Dear Samantha We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Rene

May 2nd, 2019 Beaverton, OR DETAILS arrow_drop_down
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Calling someone to repair an appliance sounds expensive. Calling The Home Service Club when the washer was leaking did not bother me at all. Someone came out to the house and put on a new drain hose and the problem was solved. I'm so glad I have my home warranty plan here.

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Reply from The Home Service Club

May 06, 2019

Dear Rene We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Jeri

May 2nd, 2019 Memphis, TN DETAILS arrow_drop_down
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I'd had a warranty for a while and I'm glad I remembered that when the attic exhaust fan wouldn't work. I called The Home Service Club and a friendly and knowledgeable repairman came out. In no time at all he had the fan working again.

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Reply from The Home Service Club

May 06, 2019

Dear Jeri, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Kirstie Dahlweiner

May 2nd, 2019 Rincon, GA DETAILS arrow_drop_down
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My friend had recommended buying a home warranty plan with The Home Service Club. I did and it came in handy when the microwave broke down. The plate inside wouldn't turn and it ended up being a motor problem. It was fixed quickly and without any headache.

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Reply from The Home Service Club

May 06, 2019

Dear Kristie, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Anushka Beattie

May 1st, 2019 Princeton, NJ DETAILS arrow_drop_down
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I bought a house and the seller got HSC for me. It’s been very easy submitting claims which I do online. So far, everybody’s been very nice and professional.

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Reply from The Home Service Club

May 06, 2019

Dear Anushka, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Zeenat Almond

May 1st, 2019 Theodore, AL DETAILS arrow_drop_down
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There wasn't a lot of red tape or paperwork. It was a good experience. I just called then they sent someone out. The technicians were fine and very professional. Their work had excellent quality and there wasn't a problem with it at all. The entire experience has just been superb and wonderful.

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Reply from The Home Service Club

May 06, 2019

Dear Zeenat, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Zoha Ortega

May 1st, 2019 Union, MS DETAILS arrow_drop_down
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It's been easy and convenient, and I've been really happy about them. Their claims rep have always been very helpful and try to help out.

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Reply from The Home Service Club

May 06, 2019

Dear Zoha, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Vishal Allman

May 1st, 2019 Norwalk, CA DETAILS arrow_drop_down
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My mom told me I should get a home warranty, so I did. I imagine it's very valuable to have for my property. After looking online and going through the reviews, I went for HSC and have been with them for about two months now. I called them one time and the interaction I had with their rep was great.

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Reply from The Home Service Club

May 06, 2019

Dear Vishmal, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Rimsha Lutz

May 1st, 2019 Brownsville, TX DETAILS arrow_drop_down
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Everything went great. The service person came out, was in a timely manner and did a wonderful job and was very nice and courteous. I will definitely have this company in mind for my other home gadgets.

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Reply from The Home Service Club

May 06, 2019

Dear Rishma, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Hetty Tran

May 1st, 2019 Box Springs, GA DETAILS arrow_drop_down
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Tech was timely and professional. He was very thorough in evaluating the cause of repair issue. He completed the repair and explained what was done. Stress-free!

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Reply from The Home Service Club

May 06, 2019

Dear Holly, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Kaine Connolly

May 1st, 2019 Jackson, MS DETAILS arrow_drop_down
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A part needed to be replaced. Tech found the problem and called your office and placed the claim by explaining the problem. Turns out we didn't need a new part, that saved us around $80! Kudos to their tech, awesome guy.

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Reply from The Home Service Club

May 06, 2019

Dear Kaine, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Alayna Valentine

May 1st, 2019 Paterson, NJ DETAILS arrow_drop_down
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Refrigerator went out - The evaporator fan went out and the service guy came out, found the problem. ordered the part. Came back 3 day later and did the repair. Awesome service work, and very polite. He also gave us helpful tips on keep refrigerator cold.

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Reply from The Home Service Club

May 06, 2019

Dear Alayna, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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India Clark

May 1st, 2019 New Port Richey, FL DETAILS arrow_drop_down
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Explained all the issues and what was covered. Fast repair and now we have cool air again!

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Reply from The Home Service Club

May 06, 2019

Dear India, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Harry Young

April 30th, 2019 Omaha, NE DETAILS arrow_drop_down
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I couldn’t NOT post a review on my experience after how well everything was handled. The technician was timely, all information about my claim was disclosed to me, and even though my dishwasher could have been repaired, they decided to move forward with a replacement since it was 12 yrs old. Lol. Keep up the good work HSC!

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Reply from The Home Service Club

May 06, 2019

Dear Harry, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Joshua Bower

April 30th, 2019 Brooklyn, NY DETAILS arrow_drop_down
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Did everything like it said in the paperwork. The technician was knowledgeable and outstanding. Customer service got back to me in a timely manner and ALL FEES were explained

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Reply from The Home Service Club

May 06, 2019

Dear Joshua, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Neil Mclean

April 30th, 2019 Chino, CA DETAILS arrow_drop_down
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Dialling them up was easy as pie. They still answered even at 1AM! Thank you for your urgent assistance!

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Reply from The Home Service Club

May 06, 2019

Dear Neil, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

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Molly Chapman

April 29th, 2019 Phoenix, AZ DETAILS arrow_drop_down
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I had a good experience with Home Service Club. I submitted a claim over the phone for the dishwasher and the dryer at the end of January. The customer service rep and technician that I dealt with were both good! Kudos guys :)

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Reply from The Home Service Club

Apr 29, 2019

Dear Molly, Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

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Alena Hartman

April 27th, 2019 Dundee, NY DETAILS arrow_drop_down
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I own a home and sometimes I need things covered. In the last company I was with, their customer service was freaking ridiculously horrible. Then, I did a lot of different comparisons, it seemed HSC was the best in my buck and they had some really good ratings. Everybody I spoke to was grateful and pleasant. Home Service Club is awesome, those guys are great.

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Reply from The Home Service Club

Apr 29, 2019

Dear Alena, Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

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Lesley Kidd

April 27th, 2019 San Antonio, TX DETAILS arrow_drop_down
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I've been in my house a year and had to pay for a new furnace. They say it'd be good if I get a warranty on it for the appliances and stuff and I'd be okay for the next year. Home Service Club didn’t have a cap if something needed to be replaced. Most other companies have caps on with how much they would give to replace something if it broke down. I just got the warranty from them a month ago. The sales rep kept calling everyday and I didn't like that. But other than that, he was really nice. So far, my experience has been good. I hope that their reputation precedes them.

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Reply from The Home Service Club

Apr 29, 2019

Dear Lesley, Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

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Lexi Alston

April 26th, 2019 Holland, MI DETAILS arrow_drop_down
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We had a scenario where an air conditioner compressor went out and a part broke in our dishwasher. I called and it went very quickly - they asked the right information, got the needed facts and was able to process it accordingly. They did everything promptly.

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Reply from The Home Service Club

Apr 29, 2019

Dear Lexi, Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

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Levison Slater

April 26th, 2019 Theodore, AL DETAILS arrow_drop_down
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Submitting claims is very simple and easy, either online or by calling them, and interactions with their reps are always smooth. If the contractor they hired doesn't service my area, they usually get someone else on very quickly. The technicians are also very pleasant. They come, do the job, restore whatever is broken and they leave. They don't take too much time and their work is good. They're a great company with easy transactions and I highly recommend them.

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Reply from The Home Service Club

Apr 29, 2019

Dear Levison, Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

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Junayd Albert

April 25th, 2019 Millsboro, DE DETAILS arrow_drop_down
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I am a happy customer with them. I would love to recommend this company because the value of their homes is pretty reasonable and is worth it. The money you paid for it you won't regret for the services and helpful employees they had.

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Reply from The Home Service Club

Apr 29, 2019

Dear Junayd, Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

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Edward Hal

April 25th, 2019 Arlington, TX DETAILS arrow_drop_down
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Because of my location, I submit claims over the phone which is easy and outstanding. The technicians who came were good and the quality of their work was great.

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Reply from The Home Service Club

Apr 29, 2019

Dear Edward, Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

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Ann Rob

April 25th, 2019 Florence, SC DETAILS arrow_drop_down
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I really like the fact that some of the technicians who came, especially for the HVAC, were thorough enough that they were not only focused on fixing the particular problem that I mentioned, but also looked around for anything major that may be causing the issue. They make sure that the problem doesn't happen again.

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Reply from The Home Service Club

Apr 29, 2019

Dear Ann, Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

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Kelli

April 24th, 2019 Peyton, CO DETAILS arrow_drop_down
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Truth be told, I can't believe we went so long without a home warranty plan. With The Home Service Club when the appliance acts up or breaks down, we won't have huge expensive repair bills. Plus they offer online claim service. I'm so glad we finally woke up.

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Reply from The Home Service Club

Apr 29, 2019

Dear Kelli, Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

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Galvin Blakey

April 23rd, 2019 Findlay, OH DETAILS arrow_drop_down
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This company has come through in a big way for us, our 12 year old fridge just died. They sent out a tech and he came told them the fridge had to be replaced. They had Lowes deliver us a new fridge. We are very happy with the service.

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Reply from The Home Service Club

Apr 29, 2019

Dear Galvin, Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

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ABell

April 23rd, 2019 Arlington, TX DETAILS arrow_drop_down
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I would not provide a star if I could, This company has the WORST customer service. Here's my story in brief. It needs to be posted because it's the TRUTH and most recent. First, let me say I am happy others didn't experience what I am going through. But here is my story. After researching HWC(home warranty companies) on this site I chose to contact HSC. I contacted a sales rep who was quick to sale me a policy. After a week of consideration, I decided to retain their service. This is where the company went from a 10(great) to a 1(horrible). I called on 3/29/19, 15 days after my warranty started for a technician to come out and check my hot H2O heater. The service man came out and told me to press the reset button, He only was partially checking the equipment. I mentioned to him that about a week ago I had warm water but not hot like before. I am a lay person and didn't know exactly what to have him check. I asked about the bottom panel and asked if I had to press another reset button. He removed the plate and said there was only one button. He and I both noticed the wiring inside had burner some. I was shocked and asked if this heater was safe to use. He took pictures and said he would turn this in to his boss. He insisted the service call would cost $75 but I told him I paid in full and I am to pay on $65. I told him I would verify and have them pay me back the extra $10. Two days later I HAD to call and check the status of the service call. The owner of H&M plumbing and drain said he had submitted the paperwork and was waiting for the "authorization #" to proceed. He suggested I call HSC for an update. I also mentioned to him about the service call fee of $65. He said he would bill HSC for the difference. I asked him to pay me back for something I knew was incorrect. I was not much but it was the principle of the matter. I called that day and no one was able to assist. I received a call from Amber, a customer service rep, and she said she would be sending the paperwork over to the approval department on 4/2/19, That was the end for another 15 days or so. During that time, I have attempted to call dozens of time and either no answer, no one could help or forward the call. Until I spoke to a rep and she was able to update me on the status. I did not want to display my frustrations with her because she was the innocent middle person. She only relayed the message that NO ONE ELSE could do. I requested to speak to a supervisor so she took my information and would have someone call me. On April 12th, Taylor and I spoke after a missed call on 4/9/19. I was told the water heater needed to be replaced. I could not believe because it was installed in 2011. She said the plumber said it must have been a manufacture's defect. I asked if it had been recalled because I had not had any problem with the water heater until recently. She said she would find out from the plumbing company and call me back. She said she had an doctor's appointment that afternoon and was leaving at noon but could ask another member to check on it and call me back. I am STILL waiting for that information. NOT to mention, I have left several messages on her vm at the extension she gave me. I am forced to file a grievance and what looks like a breach of contract because I PAID for the service call and the 30 days is about to laps and I have not had ANY RESOLUTION of the issue. I am thankful there has not been more damage to my home. BUT you best believe HSC will be liable for any damages that result in their lack of communication and or inability to render service per their contract. Sorry to have been so long-winded but I wanted the truth to be told. Check other complaints about this company online and you will read similar stories. DO NOT give a penny to this company!!! Customer Service is AWFUL!! I cannot believe their mission statement. We consumer have to stand together for injustice we are served by these big "Money hungry" companies. They do not keep their word.

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Reply from The Home Service Club

May 17, 2019

Good Afternoon Angie, We are sorry for any misunderstandings or frustrations, with the product you purchased. However, we do see you are in contact with a senior supervisor, who has worked on a courtesy and resolution for you. Please do reach out to her directly, when you are ready to proceed. Have a great day

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Jessamy Hairford

April 23rd, 2019 Phenix City, AL DETAILS arrow_drop_down
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My garage door opener fritzed out and randomly started opening and closing the garage door. After the batteries were removed, a tech was called, and a new set up was arranged. Home Service Club were the heroes to conquer the glitch.

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Reply from The Home Service Club

Apr 24, 2019

Dear Jesssamy, Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

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Kevin Cole

April 18th, 2019 Brooklyn, NY DETAILS arrow_drop_down
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Children are naturally amazing and incredibly demanding on resources. Somehow, my teens were able to trigger a problem with a built in microwave. I couldn't figure out how to replace one or buy one that would work easily. Then I remembered it was on my plan and I called them. Turns out it was a quick fix and we were back to normal.

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Reply from The Home Service Club

Apr 22, 2019

Dear Kevin, Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

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Tasha Jewell

April 18th, 2019 DETAILS arrow_drop_down
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When you are exhausted, have made dozens of phone calls, and finally decide that maybe something can be repaired instead of replaced, you're already feeling overwhelmed. Home Service Club followed up and helped me allivate that feeling. My washer is back to full function and my dryer is on the schedule for the handy man.

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Reply from The Home Service Club

Apr 22, 2019

Dear Tasha, Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

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Francis

April 14th, 2019 Richmond, TX DETAILS arrow_drop_down
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A friend told me about The Home Service Club and I checked them out and bought a home warranty. Boy, am I glad I did because six months later my dryer had to be replaced. It was too difficult to find repair parts for the motor. I now recommend them to everyone I talk to.

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Reply from The Home Service Club

Apr 22, 2019

Dear Francis, Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

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Garth

April 14th, 2019 Alhambra, CA DETAILS arrow_drop_down
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You'd be crazy not to have a warranty plan with The Home Service Club. Anytime something goes wrong with an appliance, and it will, I call. They send out a tech and the problem is fixed. If they can't fix it, it gets replaced. It really is that simple and just smart.

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Reply from The Home Service Club

Apr 22, 2019

Dear Garth, Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

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Kristina

April 12th, 2019 Albion, NY DETAILS arrow_drop_down
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The dishwasher was making a racket that was driving me crazy. When I put a claim in to The Home Service Club they assured me it would be taken care of. Within the next hour a technician was replacing a seal and the dishwasher went back to normal process noises only.

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Reply from The Home Service Club

Apr 16, 2019

Dear Kristina, Thank you for the wonderful feedback. We are happy to hear that our Representatives and our technicians were able to provide you with outstanding service. Please feel free to reach out to us anytime. Sincerely, Peter Miles

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B C

April 8th, 2019 Mount Prospect, IL DETAILS arrow_drop_down
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When there is a family member with a walker or wheelchair the garage door opener becomes essential. Unfortunatetly, our insurance didn't agree. My cousin reminded me to call in our HSC plan and we were all back to moving around fairly quickly thereafter. It's great when the people you talk to about a problem get why it's a problem because they seem to be fast to help.

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Reply from The Home Service Club

Apr 11, 2019

Dear Brendan, We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements. Sincerely, Nancy Hamilton