Filter by:
Sort by:
Mateo Harden Brooklyn, NY
The representative was pleasant to talk to and helped me to get someone out as soon as possible. Contractors were real professional. The repair was excellent and they got the problem solved.
3 years ago
Reply from The Home Service Club
Dear Mateo,
We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements.
Sincerely,
Nancy Hamilton
Jun. 5th, 2019
Alain Spring Hill, FL
I have had Home Service Club for a few years now and could not be happier!! They replaced my entire HVAC system with no questions asked, therefore when they contacted me to renew my policy, I purchased the 5 year plan.
3 years ago
Reply from The Home Service Club
Dear Alain,
We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements.
Sincerely,
David Lee
May. 30th, 2019
Farrar Antonino East Walpole, MA
HSC was flawless with my pool issue. They sent out a very professional pool service guy. I am very happy with the service that I got from HSC and from the pool guy they sent out.
3 years ago
Reply from The Home Service Club
Dear Farrar,
We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements.
Sincerely,
David Lee
May. 30th, 2019
Hussein Adamji Beverly Hills, CA
They have saved me a lot of money. I have used them for the last two years. The people that come to do the repairs are very professional. I know things will get fixed right the first time. I would highly recommend them.
3 years ago
Reply from The Home Service Club
Dear Hussein,
Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.
Sincerely,
Josh Briggs
May. 22nd, 2019
Mikayla Waco, TX
I wanted a home warranty for my new condo. I did my research and felt this company would suit me the best. The many different plans they have are very affordable. I am relieved to know if anything breaks down I am covered.
3 years ago
Reply from The Home Service Club
Dear Mikayla,
We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements.
Sincerely,
David Lee
May. 22nd, 2019
Linda S Mosley Dacula, GA
Thank you. I was trying to fix dinner, only to find out that my oven was not heating up. I made a call and service tech came out. He fixed the problem heating element, and the oven heated up perfectly.
3 years ago
Reply from The Home Service Club
Dear Linda,
We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements.
Sincerely,
David Lee
May. 22nd, 2019
Sam Kim Manassas, VA
Getting stuff done before was always an arduous project. Now, I make a call to the customer service line and many of our daily things that wear and tear are taken care of quickly. I couldn't be more satisfied.
3 years ago
Reply from The Home Service Club
Dear Sam,
We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements.
Sincerely,
Nancy Hamilton
May. 16th, 2019
Cassandra Street Sanford, NC
When I had to call about my refrigerator the agent was really cool about everything. I never had someone so kind and informative at the same time before. Now that the stove broke, I have to call again.
3 years ago
Reply from The Home Service Club
Dear Cassandra,
Thank you for the feedback we are happy that our agents and our technicians provided you with great service. We look forward to continuing to serve you. Please feel free to contact us at any time.
Sincerely,
Tim Wright
May. 9th, 2019
E. Sutherland Kissimmee, FL
I was very pleased with the promptness that HSC showed to my my claim. I was also very satisfied with the tech sent. In addition, the service provider was very diligent to resolve.
3 years ago
Reply from The Home Service Club
Thank you for the review. We are pleased to hear that we have provided you with outstanding service. The Home Service Club looks forward to assisting you with any of your home warranty needs. Please reach out to us at any time.
Sincerely,
John Durn
May. 8th, 2019
Lily Carr Austin, AR
Whenever you need to revive your appliances in the house, this is the best choice. They'll even give you advice on how to better care for your stuff and some hacks on repair. Two thumbs up!
3 years ago
Reply from The Home Service Club
Dear Lily,
Thank you for the review. We are pleased to hear that we have provided you with outstanding service. The Home Service Club looks forward to assisting you with any of your home warranty needs. Please reach out to us at any time.
Sincerely,
John Durn
May. 8th, 2019
James Wright Allison, IA
Home Service Club is the home warranty company that I chose for my house. The rep that I talked to had great customer service and I had access directly to him for more questions, so I felt comfortable and picked HSC.
3 years ago
Reply from The Home Service Club
Dear James,
Thank you for the review. We are pleased to hear that we have provided you with outstanding service. The Home Service Club looks forward to assisting you with any of your home warranty needs. Please reach out to us at any time.
Sincerely,
John Durn
May. 8th, 2019
Serena Suarez Shullsburg, WI
I did a little research on Home Service Club Warranty and they had a good reputation. I talked to them and they went through a very detailed process on the product that they offered, so we chose them.
3 years ago
Reply from The Home Service Club
Dear Serena,
We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need.
Sincerely,
Candace Berg
May. 6th, 2019
lonnie rasheed Memphis, TN
Im happy and thankful for The Home Service Club. Our roof was leaking and they had contractors out in no time. They got right to work, fixed the spot and cleaned up after themselves. Very happy with the experience. thank you
3 years ago
Reply from The Home Service Club
Dear Lonnie,
We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need.
Sincerely,
Candace Berg
May. 6th, 2019
Rimsha Lutz Brownsville, TX
Everything went great. The service person came out, was in a timely manner and did a wonderful job and was very nice and courteous. I will definitely have this company in mind for my other home gadgets.
3 years ago
Reply from The Home Service Club
Dear Rishma,
We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need.
Sincerely,
Candace Berg
May. 6th, 2019
Kaine Connolly Jackson, MS
A part needed to be replaced. Tech found the problem and called your office and placed the claim by explaining the problem. Turns out we didn't need a new part, that saved us around $80! Kudos to their tech, awesome guy.
3 years ago
Reply from The Home Service Club
Dear Kaine,
We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need.
Sincerely,
Candace Berg
May. 6th, 2019
Amber Shreveport, LA
I made a call to The Home Service Club because the refrigerator was squealing loudly. The young man that came to look at it was so nice and friendly. He put a new fan in and the refrigerator was quiet again.
3 years ago
Reply from The Home Service Club
Dear Amber,
We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements.
Sincerely,
Nancy Hamilton
Apr. 11th, 2019
Belanger francois New London, CT
The Home Service Club got us connected to roofers when we had a leak. The problem spot was found and taken care of. Friendly and fast service all the way around. We're really happy and satisfied with everything.
3 years ago
Reply from The Home Service Club
Dear Belanger,
We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements.
Sincerely,
Nancy Hamilton
Mar. 20th, 2019
Layla Zebulon, NC
As I was attempting to air the house out, the attic exhaust fan wouldn't come on. I put in a claim to The Home Service Club. A tech came out and fixed the problem fast. Thank you. I will recommend them to anyone.
3 years ago
Reply from The Home Service Club
Dear Layla,
Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.
Sincerely,
Josh Briggs
Apr. 8th, 2019
Layla Moore Zebulon, NC
As I was attempting to air the house out, the attic exhaust fan wouldn't come on. I put in a claim to The Home Service Club. A tech came out and fixed the problem fast. Thank you. I will recommend them to anyone.
3 years ago
Reply from The Home Service Club
Dear Layla,
We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements.
Sincerely,
Nancy Hamilton
Mar. 25th, 2019
Twoobie Santa Rosa, CA
Customer service was knowledgeable about the additional peace of mind the home warranty could give me outside of my homeowners insurance & product warranties. Thank you for peace of mind. Highly recommend
4 years ago
Reply from The Home Service Club
Dear Twoobie,
Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.
Sincerely
Anna Zelig
Feb. 5th, 2019
Nicole Taylor Somerville, TN
I joined the Home Service Club and when I had any questions or issues, they answered and resolved them all. I would tell anyone about them and feel very confident everyone would feel the same way I do about them.
4 years ago
Reply from The Home Service Club
Dear,
Thank you for taking the time to share your experience. We are happy to hear that you appreciate our service. The Home Service Club aims to provide you with the highest level of service. Please reach out to us with any of your home warranty needs.
Sincerely,
Anna Zelig
Feb. 5th, 2019
Julie Farmer Collinsville, MS
What initially started out as a bumpy claim turned into a great experience. Stacey, a senior supervisor, contacted me and answered my concerns. She was very courteous and acted promptly to get the matter resolved.
4 years ago
Reply from The Home Service Club
Dear Julie,
Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.
Sincerely,
Anna Zelig
Feb. 5th, 2019
Michelle Snyder Pasadena, MD
Worst customer service ever. Denied my claim and I had to pay out of pocket for a new furnace. They were called to service a 2 year old central air unit. I still don't have air. The case manager was supposed to call me at 9:30 this morning and that never happened. I tried to cancel the policy and sent a message on the portal. They still charged my bank for the monthly fee. I tried to set up service since I am stuck with them for the next month. I have already replaced the policy with another company. WORST COMPANY EVER!
9 months ago
Reply from The Home Service Club
We regret to hear that you do not feel secure with our company. Home Service Club can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Home Service Club encourage all of our customers to review their coverage.
Apr. 14th, 2022
Lin Colonel Vacaville, CA
The Home Service Club is the WORST home warranty company we've ever worked with, do not buy a policy with them. I’ve spent several hours calling their company to follow up on service requests and their communication and service is horrible. I’ve had 3 work orders and were wrongly denied coverage on ALL of them which wasted a lot of our time and money. When I disputed the decisions, they gave me the same run around and refused to cover any repairs. The company could not find a technician to contract with them so I had to find my own on all my claims. They authorized me to find my own tech and said I would be reimbursed the difference I paid for the service call fee (which was always much more than $65 that was the contracted amount I was responsible for per policy) but I never received any reimbursements.
The customer service is terrible, every time I called I had to talk to a different representative who never followed up with me on any issues and never responded to my emails. So many hours were wasted trying to get answers, and as I read in other reviews on this company, you can not get in touch with a supervisor, authorization department, or even the department that handles policy cancellation. The only representatives you can communicate with are under trained, entry level, customer service reps who can only reply that they will send an internal message and someone will get back to you (which no one will). I requested to cancel my policy and get a pro rated refund (per the contract) and have still not received any confirmation or reimbursement.
1 year ago
Reply from The Home Service Club
We appreciate you for providing us with your customer service experience, as we are continually striving to improve the quality of service provided to our customers. Any report such as this about an unhappy customer is taken seriously with the utmost importance. A manager will be reaching out to you shortly to address your concerns.
Dec. 29th, 2021
Carissa Oyedele ,
This is by far the worst home warranty insurance out there (and we had tried several). Whatever you do, DO NOT USE HOME SERVICE CLUB- they are a complete waste of time and money and it was not worth what we spent on it. A couple of issues we had include:
- Several issues we had, including a refrigerator making noise and a gas fireplace that did not work, they said was not included with our plan despite them both being listed as covered.
- Our dryer broke and they would only cover $100 of the $1000 new dryer, after we paid our $75 service fee. It was such a pain dealing with the purchase and delivery of a new dryer through HSC that it would have been better to get a new dryer without having to deal with them.
- We have (yes, still have) a broken light fixture. HSC approved the first electricians estimate but that electrician became unresponsive. Then HSC sent out a second electrician after multiple calls from us. They appeared to stall until our plan expired and then notified us (when we called them) that they would not approve the fix, even though it was the same problem. We are out the $75 service fee and still have a broken light, which should be covered under our plan.
- The issues with the dryer and light fixture both took over 6 months to take care of. And included many, many phone calls.
- HSC has terrible customer service. The people who answer the phone are not helpful, they take messages, but nobody ever calls back. We have requested supervisors to call us on multiple accounts and nobody ever returned our calls.
- Our 1 year plan with them is over and we will NEVER get another plan with HSC again. It was a complete waste of time and money.
2 years ago
Melvin Sebastian Lewisville, TX
If there is a negative 5, I would give them that. I had signed up for their service since July 2019 paying them every month for the home warranty. On 30th of November 2020 I reached out to them for fixing my garbage disposal and it happened to be the worst experience of my life. I had to call them every day at least twice to follow up. Their infamous words are "we will communicate internally to the service delivery team". They asked me to send the credit card information and I emailed it to them. The next day I follow up on this and they said they did not receive it. Again I sent it 3 times and they still said it has not reached them. They later confirmed they had email issues. Finally I had to I sent the card information to their personal gmail account. On the 8th of December 2020 they charged a 75 dollars on my card as the additional service charge for taking care the garbage disposal. Upon further following up they said this was sent to Lowe's and asked me to reach out to local Lowe's. After a lot of back and forth with Lowe's, Lowe's personal called the warranty company back directly and found this was sent to Lowe's corporate and not local Lowe's. Every time I call them I speak to a different person and they say they will communicate internally and will call me and update me soon. No body calls with any update. This whole situation has been very stressful and very unpleasant for me. DO NOT USE THIS COMPANY for your services.
2 years ago
Reply from The Home Service Club
Good Afternoon Melvin, can you please provide me with your contract number so that we may have someone reach out and be of assistance.
Dec. 22nd, 2020
Shirley Barnett Alba, TX
HSC is ok when it comes to simply replacing a broken part, but when ur 30 yr old HVAC crashes. The technician has said it will have to be replaced, and because the system is so old a new AC unit would not work with the old furnace. The tech told HSC it was normal wear and tear, but they say they don’t have to pay the $2000 because there are signs of corrosion. They offered to put in Lennox 2.5 ton 14 SEER at cost of $7000 with discount of $1000. The tech says we need a 3 ton 16 SEER which costs even more. I can get 3 ton 16 SEER Goodman for $6000 with 10 yr warranty on parts and service. All I am asking is for them to send me a ck for the $1000 so I can have the Goodman system installed, but I was told I can’t be mailed a ck because I don’t have a tax ID#. Today my furnace has crashed too! I can’t get a supervisor to return my calls.
2 years ago
Reply from The Home Service Club
Good Afternoon Shirley, Can you please provide me with your contract number so that we may have someone reach out and be of assistance.
Dec. 8th, 2020
MATTHEW MCCOMBS Las Vegas, NV
I purchased a 3 year warranty less than a year ago. A couple months later, my washing machine broke. They would not repair or replace it, just give me a 200 credit at Lowes toward a new one. Two months later, my master bathroom shower starts leaking. Took a week to get some one out, and then another week for them to deny the claim. "Corrosion" is not covered. It seems that nothing is covered. I cancelled on July 20th. They said I would have a check in 4 to 6 weeks. It is Sept 30th and they still have not issued a check. Oh, and my "scheduled" refund, if I ever get it, is less than 2/3rd of what I paid, even though I had the policy for around 6 months and they paid out nothing. The only reason I am cancelling is because they refuse to cover anything. Don't throw your money away!!!!!!
2 years ago
Reply from The Home Service Club
Good Afternoon Matthew, Can you please provide me with your contract number so that we may have someone reach out and be of assistance.
Nov. 16th, 2020
Robert Merlin Reidsville, NC
ac went out. called HSC and they gave me the # to call . I called for 3 days and he answered and said he was busy and could come in 7-10 days. HSC said that they hade no other contractors that could come. He showed up a week later and said there was a leak and he would have to get authorization to fix it. I called every day and they said they were working on it. Then they said he did not submit a report. 30 days later and 14 phone calls later, after I said I would start a lawsuit, a supervisor called me and said that the unit had been physically damaged and the denied the claim. I had paid for 18 months of a warrenty company that just took my money. I asked for a refund and they said no. This is a scam. They must have bots writting their reviews. I called an ac company the next day and they replaced a coil and my 6 year old ac is working fine. I went 30days without air in the summer in nc.
2 years ago
Reply from The Home Service Club
Good Afternoon Robert, Can you please provide me with your contract number so that we may have someone reach out and be of assistance.
Nov. 16th, 2020
Stephen Johnson Tucson, AZ
Don't waste your money with them. Their telephone customer service sucks. I called to pay my bill and update my credit card information. The representative told me they can only take payment with the card on file, and they aren't authorized to change the card on file. I would get a call back in 24-72 hours. I then asked to cancel my account. They would send in a request and I'd be contacted in 24-72 hours. I asked for a supervisor. I was told there aren't any "In the building." They would put in a request to a supervisor. They would call me back...IN 24-72 HOURS! There are 25 home warranty companies all offering the same thing. I will find one that strives to make the experience a good one for their customers. I asked them about a refund for what I had paid; I'm paid up for another month after the first of next month. The rep told me that any questions about refunds are handled by the cancellation department. She would send in a request, and they'd get back to me...yup, in 24-72 hours.
2 years ago
Reply from The Home Service Club
Good day Stephen, Can you please provide me with your contract number so that we may have someone reach out and be of assistance.
Dec. 12th, 2020
markus cooper Canyon Country, CA
Horrible company. Stay away! We submitted a service request a month ago for a sprinkler leak. Since then, apparently due to Covid 19 they’ve had a difficult time finding a provider. I had to call them to find this out. Once I called they set me up with a plumber and gave me their info. I called and made an appointment but this plumber says they don’t do work any longer with HSC because of how they miss treat their customers. I contacted HSC and they told me they would reach out to the company to get the quote and get my repair started. Since then I’ve called in several times in the last 2 weeks and the tell me they need more information from the company and they’ve tried calling them many times with no response back. Strangely when I call the company they answer right away. The plumber informed me they sent HSC the quote anyways and HSC has told me they need more information but cannot tell me what. I’ve asked for any documentation that a claim is even open and they tell me they cannot provide me with that information but I need to just trust them. I’ve asked to speak to a supervisor and apparently once they submit the request for a supervisor which takes 24-72 hrs that our call would automatically disconnect. They also tell you no department can directly speak to any other department. Only requests can be submitted for a call back from any department. I’ve done this but none ever call back. This company seems like a scam and I plan on getting down to the bottom of it.
2 years ago
Ann Sevierville, TN
If you want to know the truth about the home service club, do a Facebook search for their name. You'll find a couple of groups dedicated to people who were scammed by this company. If you call in for a repair they will send someone eventually, but they don't get back with them with authorization to do any work. Therefore, the person has to leave without fixing anything. Then when they finally do get around to looking at your claim they will deny it for the some of the most outrageous reasons. The customer service reps lie. I had one girl tell me her name was Alan. When I called the extension back I got a voicemail with a man's voice saying he was Alan. I think their employees think the job is a big joke. They will take your money and continue to automatically charge you when the contract is ready to expire. You can't take your payment information out of the system. I actually had to cancel my credit card to keep them from charging me again. Good luck threatening with legal action as the owner's wife is an attorney. Facebook no longer allows their page to have reviews since so many were fake. All over the internet are fake positive reviews for this company. I found numerous fake ones myself by looking up the names and photos of pictures of reviewers. It's too bad they don't put the energy they use in scamming people into just being an honest company.
2 years ago
Reply from The Home Service Club
Good Afternoon Ms. Ann, Can you please provide me with your contract number so that we may have someone reach out and be of assistance.
Sep. 3rd, 2020
Larry Seifert Columbus, OH
I had a terrible experience with this company. The A/C went out when the temperture was 90 degrees. Called HSC and they contacted a repair person. When I didn't hear from that person, I called him and the repair person advised HSC should have contacted him because his schedule would not permit him to come to our home. I tried SEVERAL times to contact HSC, but could never speak to a representative. I ended up calling a heating and a/c company and paid for the repairs out of my own pocket. Wroye a lengthy letter to HSC explaining everything and have NOT received any calls, e-mails, or reply to my letter, let along any refund for the repairs or for cancelling the policy. I will NEVER deal with this outfit again. I plan to contact the Attorney General's Office and then an attorney.
2 years ago
Reply from The Home Service Club
We appreciate you for providing us with your customer service experience, as we are continually striving to improve the quality of service provided to our customers. Any report such as this about an unhappy customer is taken seriously with the utmost importance. We do apologize for any delays, as many agents have been out due to Coronavirus (COVID-19). Our records reflect that you were in contact with a Senior Supervisor that was able to clear up all misunderstandings. Should you need further assistance please reach out to her directly.
Nov. 16th, 2020
TOM SMITH ,
I purchased their best warranty, paid out of closing proceeds by my attorney. After 11 1/2 months, I had a small problem with our refrigerator, so I contacted them. First, they said they had no record of payment. So, I had the closing attorney send copy of check, front and back. Then they said it was not in "pdf" format - it was. Then, they said it would have to be handled by a supervisor. They never called back. I called two more times before realizing I have been "had". Questioning payment after 11 1/2 months of owning the agreement? Arguing about the format of proof of payment? Failing to call after passing up the chain of authority? DO NOT purchase this service agreement unless you want to throw good money away.
2 years ago
Reply from The Home Service Club
Good Afternoon Mr. Smith. Can you please provide me with your contract number so that we may have someone reach out and be of assistance.
Sep. 1st, 2020
Kevin Neider Millville, NJ
If I could give zero stars I would. I signed up for 2 years of contract when we bought our house. First issue happened in april when our computer module fell out of the stove. The stove still works but it took them 2 months to tell us they couldn't get anyone to come out and they would give us $100 to purchase a new stove. There's nothing wrong with it so we left it alone. Then our ac breaks in june/July and they deny us after waiting for over 2-3 weeks claiming there's rust and corrosion which I didn't see. Nor did the tech say anything about that being the reason. I contacted the tech and they said do to the age they recomend putting in a new system. I brought up what hsc said about rust and he said there could be inside but he didn't see anything. The tech also didn't do his job with doing a compression test or anything, just instantly said new system and quoted me for $5800. Then the HVAC department had the nerve to call me with a quote for $8000+. I requested a supervisor call over two weeks ago and have called the HVAC department daily since I spoke to the tech who told me he doesnt know if it's due to rust. The customer service line is useless and can't put me in touch with anyone, they just do internal messages. I have someone else coming out to actually test and possibly fix the system. I've already waited way over a month in almost 80-90 degree weather to get my air fixed. This company is a bunch of frauds and a scam.
2 years ago
Reply from The Home Service Club
We appreciate you for taking the time to provide us with your customer service experience, as we are continually striving to improve the quality of service provided to our customers. Please be assured that we value the feedback and will utilize this input to improve our training and processes. We pride ourselves on having satisfied customers. Any report such as this about an unhappy customer is taken seriously with the utmost importance. We do apologize for any delays, as many agents have been out due to Coronavirus (COVID-19). Service times are not guaranteed and while we always try to be as fast as possible, and often are, we do rely on local service providers. We regret any inconvenience this matter may have caused. Our records reflect that you were in contact with a supervisor, should you need further assistance please feel free to reach out to her directly.
Nov. 16th, 2020
sakti Virginia Beach, VA
Please do not buy home warranty from them. It is useless. Please save that money to spend if anything goes wrong.
Few months back, we had some issue and they did not take care of it. Once I wrote a bad review, they responded immediately and took care of the issue and even asked me to take down my review. So I just ignored it since they took care of the issue.
It has been almost a year, now I had reported another issue with my appliance. In the first place, you have wait for at least half hour on the phone every time to get hold of someone to talk to. and secondly, they have worst set of technicians working for them. If the issue is bigger they probably keep dodging until you get tired and take of the situation on your own.
Warranty is supposed to work in case of emergency or to save money. HSC does not help with both. I wish I had more time to talk to a lawyer and sue this company.
PLEASE DO NOT WASTE YOUR TIME AND MONEY
2 years ago
mikeB San Carlos, CA
Huge waste of time and money for me.
Signed up for their policy a couple of months ago. Urgent need comes up. Spent a week trying to get past their 48 hour limitation (on the phone they claim it is 48 business hours or 4 days, not what it says in sample contract ) . Finally got to someone, spent a week trying to get them to schedule service. Finally, they just rejected the claim - they do not cover this or do not cover that. It says black on white in their contract what they cover and now they claim they do not cover it. Two weeks of trying to call them - all for nothing. I can't even cancel this policy online. All their online site has is my contract payments. Nothing about past claims or calls - you can not even find claim history.
2 years ago
Reply from The Home Service Club
We appreciate you for taking the time to provide us with your customer service experience, as we are continually striving to improve the quality of service provided to our customers. Please be assured that we value the feedback and will utilize this input to improve our training and processes. We pride ourselves in having satisfied customers. Any report such as this about an unhappy customer is taken seriously with the utmost importance. Our records reflect that you were in contact with a supervisor that was able to address all of your concerns and we are happy to have gotten this issue resolved. Should you need further assistance please feel free to reach out to her directly.
Mar. 9th, 2020
Dave Loder Allentown, PA
I am absolutely discouraged with the support from this company. The Home Service Club Warranty Customer service is absolutely disgraceful. I have worked in Customer Service for over 30 years at all levels and I would be completely embarrassed if this was the service being provided. I truly do not understand how this company could possibly have this high of rating (generally 4.5 Stars).
So far here is what I have gone through, and still going since my issue has not been resolved.
January 24th, I submitted a service request online. I received no response, no confirmation, no communication at all.
January 31st, I call customer support and was informed that the request was mis-categorized and had to be closed and a new one opened. We opened a new Service Request and I was informed I would be contacted once a technician was assigned.
February 7th, I call Customer support and was informed that their entire system was down and they would call me back, again no response.
February 9th, I sent an email requesting update.
February 10th, while on hold with their customer service number I finally receive a call back. This time I was informed a technician was assigned on January 29th and that I had to call them.
February 11th, I contacted the Company that I was given and had an interesting conversation with the owner. First that company does not service my area. He did recall an email but received no follow-up call informing him of a request. This I was told was the standard practice. I was also told that he rarely works with HSC.
If you look at the timeline it is obvious that the assignment on the 31st was for the cancelled request.
So here are my questions:
Why would you contact a technician that did not even service my area?
Why was I told that this technician was assigned when the request associated with it was closed?
Why did the Customer Service Representative give me incorrect information?
How did they not know what the status of my Active Service Request was?
Why was kept being told I would be contacted and end the end I have to do all of the calls, reaching out to not only HSC but the technician as well?
Most aggressively when I asked if this is the timeline I could expect if this was an emergency like a failed water heater or Air conditioner during a heat wave, I was informed that HSC is not an emergency services company.
I have also asked to have a supervisor call me but I suspect that will never happen either.
2 years ago
Reply from The Home Service Club
We appreciate you for taking the time to provide us with your customer service experience, as we are continually striving to improve the quality of service provided to our customers. Please be assured that we value the feedback and will utilize this input to improve our training and processes. We pride ourselves in having satisfied customers. Any report such as this about an unhappy customer is taken seriously with the utmost importance. Service times are not guaranteed and while we always try to be as fast as possible, and often are, we do rely on local service providers. We regret any inconvenience this matter may have caused. Our records reflect that you were in contact with a supervisor that was able to address all of your concerns and we are happy to have gotten this issue resolved. Should you need further assistance please feel free to reach out to her directly.
Mar. 9th, 2020
Nathan Georgetown, TX
Absolutely the worst company I have ever dealt with. I have been waiting almost four weeks for them to fix my installed microwave and every other day it is another excuse. They need my home inspection to file a claim (not according to their website). It is cheaper to replace the microwave and they don't cover that (not according to their website) They told me their salesman misspoke about them replacing appliances and they have been having to deal with that a lot lately. They will give us $75 for the appliance. The technician needs their approval to buy the parts, then they call us and tell us they verified it is under manufacturers warranty, and we call the manufacturer and it is not under warranty. Then they misstate the issue to claim it isn't covered. They won't send me documentation of why it isn't covered. I requested a manager over a week ago to contact me but still haven't been contacted. I am curious if the favorable reviews posted online are actual customers. Today (2/4/2020), I was called by the supervisor Sophia who stated they don't replace appliances (not what your website states, I would call that fraud). I was told my 2018 microwave was valued at $0. When I look it up online it costs over $350. Absolutely terrible.
2 years ago
Reply from The Home Service Club
We appreciate you for taking the time to provide us with your customer service experience, as we are continually striving to improve the quality of service provided to our customers. Please be assured that we value the feedback and will utilize this input to improve our training and processes. We pride ourselves in having satisfied customers. Any report such as this about an unhappy customer is taken seriously with the utmost importance. We apologize if you are not happy with the product purchased for you and if the purchaser misinformed you of what our product offers. For this specific product that was purchased for you, a home inspection report is needed, as we offer perks to new homeowners. Our records reflect that you were in contact with a supervisor. We hope she was able to clear up any miscommunications, misunderstandings and/or frustrations. Should you need further assistance please feel free to reach out to her directly.
Mar. 9th, 2020
Elena P Saint Paul, MN
**Update as of 2/4/2020!! Bribery and Harassment! I cancelled my membership with this company after catching them in lies and not getting claims resolved. Now a Sophia keeps calling me and promising to refund me what I paid thus far in membership IF I go and mark the poor reviews I left earlier as "resolved". I am sorry if this is not bribery, I don't know what is. She is saying that I have to do this BEFORE she can get an approval to refund me my money, otherwise the underwriting dept will not approve it due to a poor review unresolved.
Unbelievable! What a disgrace! Do not get involved!**
Left a review 3 days ago and today I received a call from HSC supervisor telling me that my claim was DENIED because their Fraud department flagged my account due to a negative review!!!!! What?? This is outrageous!! This company is punishing consumers for less than perfect reviews!
2 years ago
Reply from The Home Service Club
We appreciate you for taking the time to provide us with your customer service experience, as we are continually striving to improve the quality of service provided to our customers. Please be assured that we value the feedback and will utilize this input to improve our training and processes. We pride ourselves in having satisfied customers. Any report such as this about an unhappy customer is taken seriously with the utmost importance. Our records reflect that you were in contact with a supervisor. We hope she was able to clear up any miscommunications, misunderstandings and/or frustrations. Should you need any further assistance please feel free to reach out to her directly.
Mar. 3rd, 2020
Jose Gabaldon North Las Vegas, NV
Do NOT believe the good reviews. I purchased my home in January, Come July I had a problem with my AC after about a month I got response they would not cover my repairs "due to pre existing issues" I filed a second claim during that time on our second AC unit and same response. I still had to pay a deductible twice that did not go towards my repairs and I still had to cover repairs on my own so they actually cost me more money. They covered nothing! After doing research I found that MANY others has the same response as I did "pre existing issues" stay away from them and sister company Axiom.
************
UPDATE: the company has reach out to me and agreed to cover one of the two claims I put in. Issue resolved
2 years ago
Reply from The Home Service Club
In this case, the issue at hand was not subject to coverage and the liability is zero. Customer signed up with two bad systems. It is important to note that we are strictly a home warranty company and do not offer services such as home improvement, general contracting, upgrades, or remodeling. Our contract is extremely clear on what is and is not covered, and the agents were just as clear on the telephone. His unit was known to be installed improperly and not maintained to manufactures standards. Making this a known issue and should not be covered. The customer's unit was failing while it was owned by the previous home owner. The home inspector indicated just these facts on his report. We understand that is no fault to the customer, however when running the unit, installed improperly with lack of maintenance, causes the unit to struggle while causing damage and remotely sabotages the unit. Per the contract we are not responsible or liable for any systems or appliances, that are installed improperly and not maintained to manufactures required standards. Customer is fabricating false statements against indisputable facts and is attempting to bully us into giving him free expensive things that he is not entitled to and, again, was never told are part of coverage. His contract is available 24/7 upon sign up, and a sample contract is available 24/7 online prior to sign up. Despite the systems being completely not subject to coverage under the customer's policy, customer was offered significant assistance and a generous courtesy towards the replacements. Furthermore, we in good faith to help the customer, approved it for the maximum cap immediately and provided the customer with all of the information. The customer refused. Unfortunately we are not able to go against policy and allow fraudulent attempts and false, fabricated statements to change the product that we offer. The claim is approved as a courtesy and ready to proceed as soon as the customer is ready. We apologize the customer is not happy , but our company did nothing wrong and has attempted to, and continues to attempt to assist the customer. If the customer insists on disregarding the contract (the product they themselves purchased), and simply ignoring our responses - it is not the fault of our company or our agents. We are strictly a home warranty company and follow our contractual obligations and services. This claim is closed.
Aug. 19th, 2019
Drusilla Parker La Habra, CA
So far, everything has been good and my experience with Home Service Club has been excellent. Their reps are very smart and very nice. Technicians are very skillful.
2 years ago
Reply from The Home Service Club
We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements.
Sincerely,
David Lee
Feb. 4th, 2020
Leslie Patrick Odessa, TX
I wouldn't trade them with anything else! Ive been the happiest with their excellent service. Im gonna recommend them to friend who's also planning to purchase a condo unit.
3 years ago
Reply from The Home Service Club
Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.
Sincerely,
Josh Briggs
Jan. 30th, 2020
KL Bethany Beach, DE
I bought the coverage in July, switching from another company that I didn’t think did a very good job of communication. Little did I realize I should have stayed with them despite the significant price increase after the first year.
My toilet was leaking at the base on a Sunday. Calling was no good, so I entered a request for service on-line. By Monday afternoon I heard nothing so I called. “They’re working on it” and by the way we need your “disclosure form the seller” provided when you bought the property. Why?? She said it was not holding up my service. I couldn’t find it from a year ago when we purchased the house so I let her, know and in speaking to the salesman who sold me the policy he said I didn’t need it. About an hour later I get a message from someone else in customer service saying they wanted my “home inspection report.” No one ever told me that was required. I located it and sent on last night. It’s now Tuesday afternoon and I’m still waiting for service on my toilet. And right now I’m regretting buying a 3 yr contract!
3 years ago
Reply from The Home Service Club
We appreciate you for taking the time to provide us with your customer service experience, as we are continually striving to improve the quality of service provided to our customers. Please be assured that we value the feedback and will utilize this input to improve our training and processes. We pride ourselves in having satisfied customers. Any report such as this about an unhappy customer is taken seriously with the utmost importance. Service times are not guaranteed and while we always try to be as fast as possible, and often are, we do rely on local service providers. We regret any inconvenience this matter may have caused. We have not been able to find your contract as you have not provided it to us, however, we are happy to hear you were in contact with a supervisor and we hope she was able to answer all of your questions and or concerns. Should you need further assistance please feel free to reach out to her directly or provide us with your contract number.
Apr. 9th, 2020
Martha Johnson Copperas Cove, TX
We had a small problem in the beginning, but Sophia R very kindly took care of everything we were concerned about. She was very helpful, andwe thank her.
3 years ago
Reply from The Home Service Club
We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs.
Sincerely,
Hugh Morgan
Jan. 21st, 2020
Ingrid Georgetown, TX
This is the WORST home warranty company I have ever dealt with, and I deal with several in my profession. I submitted a claim a month ago for a toilet that wont flush, and it is still not repaired. When I call the HW company to get a status update, I am placed on hold for 18 minutes to only be prompted to leave a message. I have left 4 messages and finally got a call back after the 4th to tell me that the plumber should have been in contact with me. When I called the plumber, he said that there are no open work orders for this address. When I called the HW company again, you guessed it....18 more minutes on hold to be prompted to leave a message. Very very disappointed.
3 years ago
Barrie Gordon Houston, TX
I believe having a home warranty is an essential part when you have a house or a condo unit. It helps you have peace of mind. Get these guys! They make you feel secure.
3 years ago
Reply from The Home Service Club
Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.
Sincerely,
Josh Briggs
Jan. 8th, 2020
CHARLENE J EDWARDS Sun City, CA
Home service club is the worst ever they were picked by the seller of my house. They dont and wont cover anything they will say everything is pre existing, well if you buy an older home wouldnt everything be pre existing? When you look this company up they say no inspection report is required to get a contract with them well.those are lies my broker sent them my inspection report per home service clubs requests and my ac was voided, my washer that came in my house was denied due to they said it was over loaded yet the tech that came out said the transmission was going out. My refrigerator again came in the house denied due to the fact they said I had no gfi in my kitchen which I do have but there is no law stating a refrigerator has to be plugged into a gfi again tech told them compressor was going out so Sophia and Gabriella offered to cancel my contract and send me the money for the warranty back but they made me take my previous review on here down before they issued the check so I did and received the check a week later. . Do not go through this company what a waste of money....
3 years ago
Garrett Warren Woodland Hills, CA
This company is a scam and their reviews are as well. I purchased the most fully covered and expensive warranty 6 months ago and have not needed it until now. My oven runs but doesn't heat up and makes a noise. When I filed the claim online I put down that the oven works but makes a loud noise. The fan is not working well basically and the oven doesn't heat up properly. I waited 4 days until I finally got a call from the representative to tell me my claim was not covered since they don't cover loud noises. After a long debate I finally explained that the noise was a result of the oven not working. However, if an appliance makes a loud noise IT SHOULD BE FIXED!!!! That means it's about to break down further or worse. The repair person has still not come to my house! This is a shill company who does nothing when you need them! Please save your money on this company! I honestly can not stress enough, their reviews are false. This company is a scam. They are a name only and do not actually provide a service.
3 years ago
Reply from The Home Service Club
We appreciate you for taking the time to provide us with your customer service experience, as we are continually striving to improve the quality of service provided to our customers. Please be assured that we value the feedback and will utilize this input to improve our training and processes. We pride ourselves in having satisfied customers. Any report such as this about an unhappy customer is taken seriously with the utmost importance. We apologize if you are not happy with our product and with what our product offers. Our records reflect that you were in contact with a supervisor. We hope she was able to clear up any miscommunications, misunderstandings and/or frustrations. Should you need further assistance please feel free to reach out to her directly.
Mar. 3rd, 2020
Laura Houston, TX
Given all the positive reviews, I was so optimistic about Home Service Club. I bought two warranties in summer 2019: one for our current house and one for a new house we were in the process of renovating. Neither has gone well, and I’m extremely disappointed with the lack of organization and complete inability to respond in a timely manner. Summary of my experience:
- Every time I submit a request for service it takes at least a couple days (often much more) to get a response. And even after HSC notifies me of my service provider, then it takes another several days for the provider to schedule service. This is a huge problem when your a/c quits in the Texas summer and your family of 5 has to live in a 90 degree house for a week or more.
- I have anxiety just thinking about having to call HSC for anything. I sit on hold for at least 15 minutes every call, and 90% of the time end up having to leave a voicemail that never gets returned anyway. (The “press 5 to receive a call back” option is a complete joke - I’ve pressed 5 about 20 times and have yet to receive a call back regarding any of them.) So then I call back the next day, and the next... adding up to literally hours of my life these past months spent on hold with HSC.
- I placed a service request 8 days ago for electrical work (light fixture quit despite new bulbs). Never received a call with an assigned service provider. Three days after submitting request, sat on hold with HSC then left a voicemail asking for an update. The next day got a call back and was given provider contact info. Called provider immediately and was told they have never heard of HSC, they do not work with home warranties, and they cannot help me. Immediately called HSC back. Sat on hold. Left voicemail. Repeated the next day, and the next. Still no call back from HSC.
- I submitted a separate request 7 days ago for a/c issues. Received a call two days later assigning me to a service provider. Have called that service provider three times since and left messages to schedule service but still have not heard back.
- To top it all off, when I purchased the 5 year warranty on my new house, HSC mistakenly opened two contracts at the same address and charged me $1800 TWICE. It took me 5 months of calls, voicemails, and frustration to finally get the refund in December.
I’m ready to give up and ask to terminate the contracts early. Although I’m sure that would require someone calling me back so guess I won’t hold my breath.
Save your effort and go elsewhere for a home warranty.
3 years ago
Reply from The Home Service Club
We appreciate you for taking the time to provide us with your customer service experience, as we are continually striving to improve the quality of service provided to our customers. Please be assured that we value the feedback and will utilize this input to improve our training and processes. We pride ourselves in having satisfied customers. Any report such as this about an unhappy customer is taken seriously with the utmost importance. We apologize if you are not happy with our product and with what our product offers. Our records reflect that you were in contact with a supervisor. We hope she was able to clear up any miscommunications, misunderstandings and/or frustrations. Should you need further assistance please feel free to reach out to her directly.
Mar. 3rd, 2020
