The Home Service Club
check_circleverifiedThe Home Service Club is a nationwide home warranty provider and the winner of the 2015 and 2016 "Best in Service" award and the 2018 "Editor's Choice" award. The Home Service Club specializes in a variety of different home warranty types and offers comprehensive plans, as well as an additional Utility and Service Line coverage, which expands beyond the walls of the home. The Home Service Club prides itself in having its own supply chain of household systems and appliances and ensuring all equipment provided is brand new, fully warrantied, and up to all codes and requirements. The company has a growing service network of over 10,000 technicians nationwide and describes itself as a leader and innovator in the home warranty industry since its founding in 2008. The Home Service Club is currently headquartered in New York City.
The Good
- Customizable Coverage
- Real Estate Packages
- Nationwide Service
- Positive Reviews
- Auto-Registered Online Account
- Time in Business
- The Home Service Club Cost
Customizable Coverage
The Home Service Club offers a variety of customizable home warranty plans with optional add-ons. Specific coverage details will depend on what plan you choose and what systems and appliances you decide to add on to your plan.
Home Systems Warranty
This is warranty coverage meant to cover the normal wear and tear of common systems within your home. You file a claim and then The Home Service Club will send a local technician to diagnose the problem and schedule any necessary repairs or replacements. The specific systems included will depend on your chosen home warranty plan. Home systems available for coverage are listed below:
- Air conditioner
- Heater
- Ductwork
- Electrical
- Plumbing
- Water heater
- Garage door openers
- Ceiling fans
- Central vacuums
- Garbage disposal
- Plumbing stoppage
- Water leaks
- Gas leaks
- Pest control
- Whirlpool motor and pump assemblies
- Alarm wiring
- Telephone wiring
- Smoke detectors
- Whole house, exhaust, and attic fans
- Sump pump
- Doorbells
- Instant hot and cold water dispenser
Home Appliance Warranty
- Refrigerator
- Oven range and cooktops
- Dishwasher
- Washing machine
- Clothes dryer
- Freestanding ice makers
- Built-in microwaves
- Trash compactors
- Food centers built-in
Optional Add-ons
The Home Service Club allows customers to include individual add-ons to any home warranty plan. All offered add-ons are listed below:
- Pool coverage
- Roof coverage
- Jetted bathtub
- Spa
- Water softener
- Sewage ejector pump
- Sprinkler system
- Freestanding freezer
- Refrigerators built-in units with dual compressors
Utility and Service Line Coverage
The warranty provider also has an optional utility line coverage. This is an additional package you can add on to any home warranty plan. This package includes six parts listed below:
- Outside water line
- Outside electric line
- Outside sewer line
- Sprinkler system
- Outside gas line
- Grinder pump
Real Estate Packages
The Home Service Club has three specialized real estate packages exclusively for real estate transactions, whether it be for a real estate agent or a home seller. Customers can purchase all real estate packages in one-, two-, or three-year terms, as well as customize them with additional warranty coverage options. There is consistency among all packages, which means there are no differences in the conditions of the coverage; all fine print and conditions remain the same among all of The Home Service Club's RE-Pro home warranties, regardless of what is covered. Available real estate packages include:
- RE-Pro Basic - Covers the major appliances and systems in the home that are the most costly to repair or replace, such as the heater, the air conditioning, the water heater, and the plumbing system
- RE-Pro Standard - Includes the repairs or replacements of most items in the RE-Pro Basic plan, as well as other common household systems and major appliances, such as garage door openers, garbage disposals, and ceiling fans
- RE-Pro Comprehensive - One of the most inclusive and popular plans in the industry that includes all items in the RE-Pro Basic and RE-Pro Standard packages, in addition to other items such as pest control, sprinkler lines, doorbells, etc.
Nationwide Service
The Home Service Club operates in all 50 states, making its products and services easily accessible to most homeowners in the United States.
Positive Reviews
Especially with home warranty companies, it's important to find a company with quality reviews to demonstrate customer satisfaction. The Home Service Club complaints are limited, and the majority of its reviews are overwhelmingly positive. Home Service Club reviews highlight quick and efficient service contractors, quality customer service, and affordable prices.
Auto-Registered Online Account
After purchasing a plan from The Home Service Club, an online user account is auto-registered for the customer, providing them with an email, a username, and a temporary password. The warranty service provider gives the customer a link to their account, and all the customer has to do is reset the password to one of their choice and they are ready to access your warranty plan information online. Having an online account is convenient and gives you 24/7 access to manage your account, including checking and updating your coverage, changing any preferences, and downloading your warranty agreement. An online account can give homeowners an additional peace of mind knowing they can always check in on their home warranty.
Time in Business
The Home Service Club has been in business for more than a decade. This can provide peace of mind to homeowners that the warranty service provider is experienced and versed in the home warranty industry and knows how to provide excellent service.
The Home Service Club Cost
A Home Service Club home warranty costs $419 on average per year for a basic home warranty plan. Prices will increase if you have a more extensive plan. The service fee for each technician visit can range between $65 and $95, depending on the plan you have. Similar to most home warranty companies, The Home Service Club requires a one-year contract length.
The Bad
- No Upfront Pricing
No Upfront Pricing
Although The Home Service Club offers an estimated minimum payment, there is little information regarding upfront costs on yearly premiums or deductibles. The Home Service Club requires personal information such as address and email before a customer can receive a specific price. However, this is quite common within the home warranty industry and having more information allows The Home Service Club to give customers more accurate and customized pricing information.
The Bottom Line
The Home Service Club offers service nationwide and has attractive features such as labor recall and various home warranties for real estate packages and regular homeowner coverage. There are additional benefits, such as The Home Service Club's auto-registered online account and online claim process that is available 24/7, making it simple for customers to manage their home warranty plan any time.
Various home warranty plans are available as well as optional add-ons so consumers don't have to pay for a completely different plan if they want to add just a few individual appliances or systems to their current plan. The Home Service Club is definitely worth a look, especially since it has various warranty plans with customizable coverage and has won multiple awards for its service.
You can read The Home Service Club reviews below to see what customers have to say about the home warranty provider. Current warranty reviews note The Home Service Club is a great value for your money at an affordable cost. Consumers highlight quality customer service and quick and efficient service technicians.
Call our recommended rep over at The Home Service Club below.
1-(844) 827-3534
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The Home Service Club Frequently Asked Questions
How does The Home Service Club’s cost compare to other home warranty companies?
With The Home Service Club, you get more bang for your buck — more coverage for less money.
How long is The Home Service Club’s contract?
The Home Service Club offers monthly and annual plans to meet all homeowners' budgets and to provide peace of mind.
What is The Home Service Club’s cancellation policy?
The Home Service Club's policies come with a full customer satisfaction 30-day money-back guarantee. Customers are able to cancel at any time. All plans meet all state regulations for cancellation of a home warranty.
Does The Home Service Club require a home inspection?
No, The Home Service Club does not require a home inspection as a condition of purchase.
Is there a limit to how many service requests I can submit to The Home Service Club?
No, The Home Service Club does not have a limit to the amount of claims that can be placed.
Does The Home Service Club provide real estate home warranty plans?
Yes, The Home Service Club has plans specifically designed for real estate transactions. HSC has three plans for homebuyers and free home warranty coverage for home sellers with our free listing coverage.
Is The Home Service Club available nationwide?
Yes, HSC offers coverage in all states except Wisconsin.
Are The Home Service Club reviews positive?
Yes, with over 15,084 positive reviews on various websites, HSC prides itself on customer service and has won multiple awards for best in service and customer satisfaction.
User Reviews
Star Rating
644 Reviews
Review Breakdown
Sentiment Criteria
When I had pool problem, the Home Service Club replaced the pool pump and it made a huge difference. Submitted the claim through phone. The contractor was great. I'm glad I have HSC. This is the fourth claim and has saved us a ton of money.
Reply from The Home Service Club
Jun 24, 2019
Dear Herbie, We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements. Sincerely, David Lee [email protected]
I filed a claim online since our AC was not working. We turned it on and it just wouldn't turn on. The fellow who came did a great job. If others need extra insurance for their home, I recommend these guys.
Reply from The Home Service Club
Jun 24, 2019
Dear Carter, We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements. Sincerely, David Lee [email protected]
The fridge and washer at home were having issues and so we filed claims with the HSC. Even through online submission, it works fine. The contractor sent to us was good and knew what he was doing. Everything has been fine since the repairs.
Reply from The Home Service Club
Jun 24, 2019
Dear Nial, We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements. Sincerely, David Lee [email protected]
Great Customer Service. The representative was ver patient with us. He answered everything we asked, and had great attitude! Thanks HSC!
Reply from The Home Service Club
Jun 24, 2019
Dear Brannon, We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements. Sincerely, David Lee [email protected]
The representative was amazing. He offered additional discounts to meet my budget needs. He was very knowledgeable about the products offered. Definitely will recommend him directly.
Reply from The Home Service Club
Jun 24, 2019
Dear Zach, We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements. Sincerely, David Lee [email protected]
We received excellent customer service. Someone contacted us immediately after we inquired about services. The representative was friendly, helpful, and patient.
Reply from The Home Service Club
Jun 24, 2019
We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements. Sincerely, David Lee [email protected]
The representative was very professional and was very detailed with information. He was wanted to give me the best service possible. He is a great representative.
Reply from The Home Service Club
Jun 24, 2019
Dear Albie, We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements. Sincerely, David Lee [email protected]
Renewed for another 2 years with HSC, comprehensive plan has saved my household and my budget for quite sometime. I can say that this will be somewhat a longer relationship.
Reply from The Home Service Club
Jun 24, 2019
We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements. Sincerely, David Lee [email protected]
The best part about HSC is the people who follow up my repairs. Always leaves a smile on my face :)
Reply from The Home Service Club
Jun 24, 2019
Dear Jaime, We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements. Sincerely, David Lee [email protected]
My mom had a great experience for our claim with the refrigerator. Freezer is not able to defrost proper and iced the whole thing. HSC sent a tech over by Monday and checked out the unit. After 5 hours of doing his thing, he explained to us what happened with the condenser and shared some tips on how to prevent it from happening again.
Reply from The Home Service Club
Jun 24, 2019
We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements. Sincerely, David Lee [email protected]
I've had the HSC for a few years now and they don't let me down. Each claim I make is very quick and fast with the very best representatives guiding me. The contractors are well-mannered as well and knowledgeble.
Reply from The Home Service Club
Jun 24, 2019
We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements. Sincerely, David Lee [email protected]
Was not expecting any of my stuff to break down. But I was wise enough to get a home warranty. First time to file a claim for my fridge and the transaction with the HSC was fast, quick, and smooth. Fridge is back to normal.
Reply from The Home Service Club
Jun 24, 2019
We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements. Sincerely, David Lee [email protected]
A lot of load is taken off my shoulders once I had this company for a home warranty. Really worth the investment. Saves you a lot.
Reply from The Home Service Club
Jun 26, 2019
Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs [email protected]
Dishwasher door won't open. So I submitted a claim online. Very smooth transaction. I love their website. Tech guy came as scheduled. Fixed it in 15 minutes. Fast and quick! Love their servcie
Reply from The Home Service Club
Jun 26, 2019
Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs [email protected]
Usually we just reheat our take-outs or leftovers but one day microwave was not cooperating. Had to submit a claim and the rep was very nice. The HSC sent a lovely tech guy as well. Fixed it within the day!
Reply from The Home Service Club
Jun 26, 2019
Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs [email protected]
A home warranty is a good thing to invest in if you're a home owner. Saves you a lot of trouble. With the HSC, I was not only worry-free but very satisfied as well with their good reps and contractors.
Reply from The Home Service Club
Jun 26, 2019
Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs [email protected]
I am on expat assignment and my English is not always best. Representative was kind enough to talk to me over phone even with not best English. She tried to understand my problem and provided help. And as a stranger on another country, it was more than I could ever ask for!
Reply from The Home Service Club
Jun 26, 2019
Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs [email protected]
I was using a different provider. Right befer renewal period, I was looking at online reviews and decided to try out Home Service Club. So far, I have filed a claim a couple of times and the quality of work done was perfect.
Reply from The Home Service Club
Jun 26, 2019
Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs [email protected]
I'm not really good with fixing things at home so I decided to get a home warranty plan to help me. Recently, had my AC unit repaired since it was sounded it was humming or gurgling. Very great service from the contractors they sent. HSC is the best!
Reply from The Home Service Club
Jun 20, 2019
Dear Hansian, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
My mother loved the work of the Home Service Club. They sent a great guy to fix my mom's oven. They were so helpful and kind to her. Thanks so much HSC! Never regretted my decision to get them as our home warranty
Reply from The Home Service Club
Jun 20, 2019
We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
ac unit was not cooling well. i guess it lacked freon or something. submitted a claim online. even though it was not an emergency, the reps were very good and sent a tech guy immediately by the afternoon of the same day. my guess was right. the tech guy had to replace the freon and had it for some maintenance check up. thanks for the quick service
Reply from The Home Service Club
Jun 20, 2019
Dear Cary, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
Love the customer service! These people are very kind and RELIABLE. When my AC unit just went off and won't turn on again, I filed a claim immediately. The tech guy they sent was absolutely wonderful as well. Fixed and replaced some parts. Thanks so much
Reply from The Home Service Club
Jun 20, 2019
Dear Hunter, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
since we just bought a new home, we decided to get a good home warranty. the home service club has been recommended by a lot of my colleagues at work. so i chose them. no regrets at all. after we moved in, we had complications with our washing machine. they fixed it and even had a follow-up call just to check on us.
Reply from The Home Service Club
Jun 20, 2019
Dear Gayle, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
Aside from being able to fix things and do a great job, the contractors they sent are neat and clean their work. The reps are also fantastic and polite and COURTEOUS! I'm one satisfied customer.
Reply from The Home Service Club
Jun 20, 2019
We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
My oven range was not well lit and it was not heating well also. Had a hard time cooking. Filed a claim online. The tech guy came a few days after I filed (I filed on a Friday). Nevertheless, he was very good and professional. He was able to fix it well and replaced a few parts. Thanks!
Reply from The Home Service Club
Jun 20, 2019
Dear Gale, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
I love the people you send over my home. I have 6 children that can be rowdy inside, tech was so good with kids and made the repair as fun as possible. Got our split type AC fixed and my children entertained during the whole repair. Cool fella!
Reply from The Home Service Club
Jun 20, 2019
Dear Sermanno, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
Tech was so fast in fixing our kitchen sink. Got to fetch up my daughter in school just in time! Thank you HSC for the timely service.
Reply from The Home Service Club
Jun 20, 2019
Dear Ibrahim, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
What I love about this company is that they find the nearest techs to my home. As a result, no tech was late ever for servicing! Worth my time and money.
Reply from The Home Service Club
Jun 20, 2019
We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
Sr Supervisor Taylor S is helping me get taken care of. She was very friendly and followed through with what she said she would do. Much Appreciated!
My air conditioning unit was making this gurgling sound so I had it checked. Filed a claim through online process, very easy. They sent a tech guy and fixed it quickly. The guy was on time and very lovely as well
Reply from The Home Service Club
Jun 20, 2019
Dear Michael, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
Wish I had them way back when I purchased this house. They could have helped me a looot! For my first claim, I had my pool repaired and checked. They were lovely to deal with. They sent a contractor to do the job and really they are very efficient and pros.
Reply from The Home Service Club
Jun 20, 2019
We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
We had a defective sprinkler system at home. It was having trouble spraying water or something. I filed a claim, called the HSC. They had a tech guy service it and it fixed quickly, within the day. Such lovely experience from them so far. This has been my third claim and still really good. I have been recommending them to a lot of friends lately.
Reply from The Home Service Club
Jun 20, 2019
Dear Reese, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
I love the way the reps handle their clients. They are well-versed and knowledgeable. The contractors they sent are also very good and efficient. Recently, I had my telephone wiring checked. They diagnosed/troubleshooted the problem well. Will definitely recommend.
Reply from The Home Service Club
Jun 20, 2019
Dear Bob, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
Lately, my mother's oven has not been functioning well. She had a hard time baking and cooking. Submitted a claim online to the HSC and they sent a lovely tech guy. My mom was delighted. He fixed the oven very well and left no trash or dirt. Thanks!
Reply from The Home Service Club
Jun 20, 2019
Dear Angeli, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
We've been experiencing slow water pressure upstairs in our house for the past few weeks. Called The Home Service Club to have it checked. They sent a very good contractor. He adjusted some things and fixed it. No more slow or weak pressure, all is back to normal.
Reply from The Home Service Club
Jun 20, 2019
Dear Fabian, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
We had both our washing machine and dryer break down recently. HSC has helped us to fix it thru sending the best contractors. They fixed it in a matter of days and the reps of HSC even checked on us.
Reply from The Home Service Club
Jun 20, 2019
We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
The sprinkler at home was malfunctioning. Part was not sprinkling water and the other part did not have enough pressure to spritz water. I had them checked and so filed a claim to the Home Service Club. Fast transaction. The tech guy they sent was very good. Even the rep had a follow-up call to check.
Reply from The Home Service Club
Jun 20, 2019
Dear Noel, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
Just installed my CCTV system by myself. Well, at least I tried to. It didn't work as planned. After watching some youtube tutorials, there was still no hope. Had to call HSC for a pro to handle this issue. Tech came in after 3 days and re did the whole thing. Wow, the techs from HSC sure are professionals!
Reply from The Home Service Club
Jun 20, 2019
We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
I love the fact that you can choose your techs with HSC. It's hard to trust anybody with your units nowadays. Thanks...
Reply from The Home Service Club
Jun 20, 2019
Dear Petty, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
Customer service is this company's bread and butter. I love their vibe :)
Reply from The Home Service Club
Jun 20, 2019
Dear Beall, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
Suddenly, I heard a loud pop sound coming from the bathroom. Had to check it out soon and found a leaking bath tub. I was about to take a bath and the tub just gave up. Submitted a claim immediately to the Home Service Club. Excellent job by the contractors they sent. Fixed my tub immediatey. Although it took a few day since they really had to work on it properly, still they did a great job.
Reply from The Home Service Club
Jun 19, 2019
Dear Heath, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
I have just acquired this home warranty for less than a month and I filed a claim already since my fridge was not cooling enough as it is supposed to be. I needed a lot of cooling for the food inside. So grateful for their quick response and service. Very smooth transaction. The service men fixed the fridge and was cool enough now.
Reply from The Home Service Club
Jun 19, 2019
Dear Elsie, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
The AC unit in my bedroom suddenly made weird noises that led to a sleepless night. I was so tired the next day. Submitted a claim to the HSC to have it repaired. Thankfully, they sent one by the afternoon the same day I filed a claim. I was determined to sleep soundly and have my aircon unit repaired by the day. The tech guy was pleasant and had the weird noises go away. Thanks a lot!
Reply from The Home Service Club
Jun 19, 2019
Dear Bert, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
This company deserves a five-star rating! Such superb service from the representatives. Wouldn't get any other company. They're really worth every buck paid.
Reply from The Home Service Club
Jun 19, 2019
We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
Who would have thought that paying for a home warranty is actually saving you a ton of money??? Really happy and satisfied with these guys. They offer the best customer service so far and the contractors they send are very good and professional. Great job!
Reply from The Home Service Club
Jun 19, 2019
We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
Good thing we had our roof covered. Best decision yet by my parents. We had it fixed and it was nicely done. If you need a good home warranty better check these guys out! Really worth it.
Reply from The Home Service Club
Jun 19, 2019
Dear Gabriel, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
We had our washing machine repaired by one of the contractors of the Home Service Club. Great Service! They made sure that it would be fixed properly and the reps had called me again for a check-up on my unit.
Reply from The Home Service Club
Jun 19, 2019
Dear Nace, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
Have been raving about this home warranty to my colleagues at work. Some of them are undecided yet on which company to get. I've been telling them to get this one. I had one instance were my dryer was malfunctioning and the rep and the contractor did a pretty amazing job. I've been impressed ever since.
Reply from The Home Service Club
Jun 19, 2019
Dear Kiley, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan [email protected]
On Friday June 14, 2017 I received a phone call from a number I did not recognize. Instead of the caller leaving a message they then hung up and called again. I than stopped my conversation and answered the call. It was a supervisor from The Home Service Club she stated that my contract had been escalated to her once I filed my claim for a repair and my contract was now going to be cancelled because my home was a foreclosure and they don't cover foreclosed homes. I then advised the supervisor I understand but my home was not foreclosed on, the sale had been suspended (since March) and that I still lived in the home and am in an active repayment plan. The supervisor then said "your home is in foreclosure we looked it up in (system name) and we will be cancelling the contract and you will receive a full refund". The supervisor was very rude, she cut me off without apology and offered no alternatives. Now once the policy was created (May 24, 2019) we could have been notified if they were unable to cover the home based on what their system "reads" but it was not until I filed a claim for services that the contract was then "escalated" and cancelled. June is our last month for the repayment plan (payment already made) and the final loan modification will be entered into the "system", we have documentation verifying we live in the home and are in an ACTIVE REPAYMENT plan. We have also been advised that our loan company would have given the company any documentation advising them the sale on the home has been suspended and the foreclosure is not in active status. The company's behavior has not placed us in a bind because we have no air conditioning in extremely hot weather with children in the home, we would then have to find a new company and wait the "waiting period" to file a claim and now this will be considered "pre-existing"
I recently had to use my home warranty to fix an AC issue. In the beginning it was very frustrating trying to get through to anyone from the customer service department and was put on hold for lengthy amounts of time. Finally, I had a supervisor, Taylor, reach out to me who was able to completely solve the issues I was previously experiencing with the direct line for customer service. She also informed me that they were in the middle of changing call centers and have been experiencing difficulty in their transition, understandable. Most importantly, she was able to get a contractor out quickly and I now have cold AC again! Special thank you to Taylor!