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The Home Service Club

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6.2

Overall Score

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Leigh Bartell Milwaukee, WI

When I need any repairs in the house, I can always count on HSC to have it fixed in my most comfortable time. :)

3 years ago

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Reply from The Home Service Club

Dear Leigh, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Jun. 17th, 2019

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Kincai D

A warranty is very valuable. Just like insurance, you pay the service fee and then most of the issues are covered.

3 years ago

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Reply from The Home Service Club

Dear Kincai, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Jun. 12th, 2019

star star star star star

Wiley C. Irwin, PA

I had no hot water. The technician came exactly when he said he would. He said the reset button stuck & he fixed it.

3 years ago

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Reply from The Home Service Club

Dear Wiley, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Jun. 7th, 2019

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Gavin T. Catlettsburg, KY

Even though I was just having a minor plumbing problem, guys from HSC listened to me and provided the best assistance!

3 years ago

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Reply from The Home Service Club

Dear Gavin, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Jun. 7th, 2019

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H. Brabiner Jackson Heights, NY

I have always been happy with HSC. They have never let me down. Have always sent me excellent workers.

3 years ago

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Reply from The Home Service Club

We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Jun. 7th, 2019

star star star star star

A. Nerny Aurora, CO

appointment was easily placed. Company guys came to our house on time, problem solved with great customer service

3 years ago

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Reply from The Home Service Club

Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

Jun. 6th, 2019

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Allan Hartford, CT

Professional and helpful. Made things clear and easy! Such an awesome service. Worth all the money :)

3 years ago

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Reply from The Home Service Club

Dear Allan, Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

Jun. 3rd, 2019

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Laney T. Danville, IL

Service man came on time (set beforehand) and was very courteous and knowledgeable about the situation.

3 years ago

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Reply from The Home Service Club

Dear Laney, Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

Jun. 3rd, 2019

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Bobby Holland La Jolla, CA

HSC has always responded quickly when I have called them for repairs. They are cordial and I have had them for close to 2 years now.

3 years ago

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Reply from The Home Service Club

Dear Bobby, We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements. Sincerely, David Lee

May. 30th, 2019

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Neil Mclean Chino, CA

Dialling them up was easy as pie. They still answered even at 1AM! Thank you for your urgent assistance!

3 years ago

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Reply from The Home Service Club

Dear Neil, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

May. 6th, 2019

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ST Dearborn, MI

This is not even a legitimate business. They spin you in circles. Turnover is very high so if someone actually takes your call they won't be there in 3 weeks. A complete waste of money - nothing will get done!!

2 years ago

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Krista Littleton, CO

Update - Home warranty company is communicating with me to address my cancellation request. Value, quality, and timeliness were 3 star.

3 years ago

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Reply from The Home Service Club

Good Morning Krista, Our records indicate that your account has been canceled and refunded. Should you have any further questions and or concerns you can feel free to reach out to the Senior Supervisor attached to your account. Happy Holidays!

Dec. 20th, 2019

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Krish Culloden, WV

Supervisor was able to fix the issues as customer care representative had issues with approving the repairs

3 years ago

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Berky Cottrell Malvern, PA

If you want the best customer service, you should get HSC. They are very skilled and consistent.

3 years ago

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Reply from The Home Service Club

Dear Berky, Thank you for the wonderful feedback. We are happy to hear that our Representatives and our technicians were able to provide you with outstanding service. Please feel free to reach out to us anytime. Sincerely, Peter Miles

Jul. 12th, 2019

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Philip B. Omaha, NE

I doubt I'll find a company with quicker service and affordable fees. HSC is where it is best!

3 years ago

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Reply from The Home Service Club

Dear Philip, Thank you for the wonderful feedback. We are happy to hear that our Representatives and our technicians were able to provide you with outstanding service. Please feel free to reach out to us anytime. Sincerely, Peter Miles

Jul. 12th, 2019

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A Jarrad Brooklyn, NY

Their website is easily navigated and very friendly. Even submitting a claim online is a breeze.

3 years ago

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Reply from The Home Service Club

We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Jul. 5th, 2019

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B. Warner Escondido, CA

The online claim process was easy. Had my washer fixed by just chatting their website. So efficient in all platforms.

3 years ago

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Reply from The Home Service Club

We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements. Sincerely, Nancy Hamilton

Jul. 3rd, 2019

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M Pip Reseda, CA

Amazing and excellent customer service! No regrets at all. I will renew another year with them!

3 years ago

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Reply from The Home Service Club

We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements. Sincerely, Nancy Hamilton

Jul. 3rd, 2019

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Cheston Spooner Brawley, CA

Communication comes easily. Very easy to understand customer service. Good follow up.

3 years ago

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C. Helbaur Rolling Meadows, IL

My oven got repaired on the first visit after it was diagnosed. Their techs are just so skilled!

3 years ago

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Reply from The Home Service Club

We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements. Sincerely, Nancy Hamilton

Jul. 3rd, 2019

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Frannie Donnell Compton, CA

The guys that got my pool filter running didn't ask for a tip or anything. Says HSC pays for everything. Wow!

3 years ago

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Reply from The Home Service Club

Dear Frannie, Thank you for the wonderful feedback. We are happy to hear that our Representatives and our technicians were able to provide you with outstanding service. Please feel free to reach out to us anytime. Sincerely, Peter Miles

Jun. 27th, 2019

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A. Alderson Dearborn Heights, MI

The customer service is extremely helpful, the representatives are kind and always willing to help.

3 years ago

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Reply from The Home Service Club

Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

Jun. 26th, 2019

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Jaime S, Beverly Hills, CA

The best part about HSC is the people who follow up my repairs. Always leaves a smile on my face :)

3 years ago

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Reply from The Home Service Club

Dear Jaime, We're very happy to have served. Thank you. We aspire to continue to provide excellent support to you. Please don't wait to reach us out to just about almost some your home warranty requirements. Sincerely, David Lee

Jun. 24th, 2019

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Oday Quinlan Hesperia, CA

HSC made renewal of my policies very easy, offered options which saved me money.

3 years ago

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Reply from The Home Service Club

Dear Oday, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Jun. 12th, 2019

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I. Cutler Los Angeles, CA

The AC company did go out of their way to get to our house earlier and have been very professional.

3 years ago

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Reply from The Home Service Club

We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Jun. 7th, 2019

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S. Dugald Englewood, CO

THANK you so much for the super smooth and prompt service! Refrigerator and sink problem was immediately fixed.

3 years ago

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Reply from The Home Service Club

We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Jun. 7th, 2019

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Lawregen White De Pere, WI

I had some issues at first. But I can honestly say it was a great choice to have Home Service Club!

3 years ago

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Reply from The Home Service Club

Dear Lawregen, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Jun. 7th, 2019

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Vanheer Denjens Myrtle Beach, SC

HSC exceeded my expectations. Been searching online for the best and I think I found the BEST!

3 years ago

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Reply from The Home Service Club

Dear Vanheer, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Jun. 4th, 2019

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Denny Frew Dallas, GA

I had the Home Service Club when I bought my home and kept it. All the reps were very professional.

3 years ago

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Reply from The Home Service Club

Dear Denny, Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs

May. 22nd, 2019

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Montell WF Warsaw, MO

HSC arranged an appointment to help with re-key. He is very professional and nice. I am really happy with the service

3 years ago

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Reply from The Home Service Club

Dear Montell, Thank you for the review. We are pleased to hear that we have provided you with outstanding service. The Home Service Club looks forward to assisting you with any of your home warranty needs. Please reach out to us at any time. Sincerely, John Durn

May. 8th, 2019

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India Clark New Port Richey, FL

Explained all the issues and what was covered. Fast repair and now we have cool air again!

3 years ago

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Reply from The Home Service Club

Dear India, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

May. 6th, 2019

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Lori Ellerman Des Plaines, IL

I’ve had issues resolving my claims and they involved a higher level manager to deal with my issues. They are finally resolving my issues.

4 years ago

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Reply from The Home Service Club

Dear Lori, We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements. Sincerely, Nancy Hamilton

Feb. 14th, 2019

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Adam spring Ogden, UT

They refused to fix our furnace , but did agree to refund purchase price of warranty

2 years ago

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Reply from The Home Service Club

We appreciate you for providing us with your customer service experience, as we are continually striving to improve the quality of service provided to our customers. Any report such as this about an unhappy customer is taken seriously with the utmost importance. We apologize if you are not happy with our product. Please feel free to reach out to the Supervisor that you have been in contact with should you have any further questions and or concerns.

Mar. 9th, 2020

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Peat Fleming Renton, WA

Always on-time contractors they send. Very kind and friendly as well!

3 years ago

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Reply from The Home Service Club

Dear Peat, Thank you for the wonderful feedback. We are happy to hear that our Representatives and our technicians were able to provide you with outstanding service. Please feel free to reach out to us anytime. Sincerely, Peter Miles

Jul. 12th, 2019

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Coman A. Jonesboro, GA

Hsc always does an amazing job! I have my Fridge back! Thanks a bunch.

3 years ago

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Reply from The Home Service Club

Dear Coman, Thank you for the wonderful feedback. We are happy to hear that our Representatives and our technicians were able to provide you with outstanding service. Please feel free to reach out to us anytime. Sincerely, Peter Miles

Jul. 11th, 2019

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RUTH G MARTINEZ Cutler, CA

The worst company you choose for gone warranty!!! DO NOT BUY FROM THIS BUSINESS!!! It’s been over one week and they can’t get anyone to come and service my AC.

3 years ago

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Reply from The Home Service Club

We appreciate you for taking the time to provide details of your customer service experience, as we are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes. We do apologize for any delays, as many agents have been out due to Coronavirus (COVID-19). Our records reflect that a senior agent has been in contact with you and has attempted to reach out to you several times. If our assistance is still needed please feel free to reach out to her directly. We hope she was able to clear up any misunderstandings or frustrations.

Nov. 16th, 2020

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Greggory T. Prince George, VA

The best reps I have talked to were from HSC. Now that's something!

3 years ago

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Reply from The Home Service Club

Dear Greggory, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

Jul. 9th, 2019

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Shannan Welding Rock Hill, SC

CCTV system installed in just 2 days! This was so cool, thanks hsc..

3 years ago

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Reply from The Home Service Club

Dear Shannan, We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements. Sincerely, Nancy Hamilton

Jul. 3rd, 2019

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G. Hardcastle Cumnock, NC

HSC makes customer service their way of life. Very impressed with their reps.

3 years ago

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Reply from The Home Service Club

Thank you for the feedback we are happy that our agents and our technicians provided you with great service. We look forward to continuing to serve you. Please feel free to contact us at any time. Sincerely, Tim Wright

Jun. 30th, 2019

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L. Hunter Navarre, FL

Best customer service I heard in Florida. So genuine and polite!

3 years ago

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Reply from The Home Service Club

Thank you for the wonderful feedback. We are happy to hear that our Representatives and our technicians were able to provide you with outstanding service. Please feel free to reach out to us anytime. Sincerely, Peter Miles

Jun. 27th, 2019

star star star star star

Beall Creight Bensalem, PA

Customer service is this company's bread and butter. I love their vibe :)

3 years ago

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Reply from The Home Service Club

Dear Beall, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Jun. 20th, 2019

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Eadmund Fort Payne, AL

Called HSC to redo all door locks in my condo units. Job was finished in 2 days!

3 years ago

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Reply from The Home Service Club

Dear Eadmund, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Jun. 17th, 2019

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Kirk G. Bristol, RI

Very punctual staff. Knowledgeable reps. Just great customer service. Loved it!

3 years ago

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Reply from The Home Service Club

Dear Kirk, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Jun. 7th, 2019

star star star star star

Basil Teck Tacoma, WA

Excellent customer service, easy to schedule, reputable business partners.

3 years ago

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Reply from The Home Service Club

Dear Basil, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Jun. 7th, 2019

star star star star star

H. Tods Albertville, AL

Worth your money! Highly recommended especially to those starting families

3 years ago

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Reply from The Home Service Club

We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements. Sincerely, Nancy Hamilton

Jun. 5th, 2019

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Irv Cartwright Houston, TX

They were very helpful and polite. It gives me peace of mind.

3 years ago

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Reply from The Home Service Club

Dear Irv, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Jun. 4th, 2019

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A. Campbell Naples, FL

They are a professional company and everything’s good so far.

3 years ago

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Reply from The Home Service Club

We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements. Sincerely, Nancy Hamilton

Jun. 5th, 2019

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Britt M. Staten Island, NY

For the price, you get quality service FAST!

3 years ago

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Reply from The Home Service Club

Dear Britt, We appreciate the 5-star review and we are pleased to have serviced your home. The Home Service Club strives to continue to provide you with high-level service. Please feel free to contact us with anything you may need. Sincerely, Candace Berg

Jul. 9th, 2019

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Erik S.

Excellent customers service and fast responding!

3 years ago

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Reply from The Home Service Club

Dear Erik, We are pleased to have served you. Thank you for your feedback. We hope to continue to provide you with exceptional service. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Hugh Morgan

Jun. 7th, 2019

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C. Meredeth

They were very helpful and gave awesome discounts.

3 years ago

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Reply from The Home Service Club

We're happy to have served. Thank you. We aspire to continue to supply outstanding support to you. Please reach us out for all of your home warranty requirements. Sincerely, Nancy Hamilton

Jun. 5th, 2019