Name: Sears Home Warranty
Rating: 1.1

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Geoff Weber Virginia Beach, VA

Very slow to get to live customer service. Long delay to get technician to the home. Unable to cancel service once discovered.

5 years ago

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Michael Fowler Palm Beach Gardens, FL

Hotel California I’ve been trying for over a week with 7 different calls and 12 emails to cancel my policy for poor service.

5 years ago

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Kevin R Anderson Gallion, AL

I called them December 5th 2018 my coils on my HVAC were freezing up and today is Jan 15th need I say more as of today no results.

5 years ago

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Caitriona O'Drudy

Pretty poor; the service, dependability of the repairmen showing up is a million miles from all their assurances on their websites. Pass on.

5 years ago

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Tina Austin, TX

Sears only contracts with providers that have a D- better business bureau ratings. If you want a prison inmate in your house call sears!

6 years ago

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John Sederstrand Dayton, OH

Home Sure Services has terrible phone service ....waited 45 minutes to talk to the correct person and when after many apologias I hung up!

6 years ago

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Tony W

Not worth the cost! Very poor customer service!

4 months ago

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Diane Krueger Tinley Park, IL

The worst company ever! 1 star isn't low enough for the customer service that they provide!!

9 months ago

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Russell Gillion Greenbrier, AR

This month in Arkansas went over 100 degrees cannot get them to even respond to me for my air conditioning

1 year ago

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Carlos Miami, FL

Had to replace a fridge got the new one didn’t work brand new it will take at least two-three weeks to replace

2 years ago

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Itzel Vega Crespo Miami, FL

The worst, almost a month and I am still waiting to fix the washer. Don't waste your time and money.

2 years ago

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ROGER SIMSPON Stevensville, MD

When big appliances break down and need to be replaced, they will find some excuse to not to replace it.

3 years ago

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Nessia Allen Midland, TX

6 weeks and refrigerator not repaired, gonna be another week before they come back to finish repairs.

4 years ago

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Sharon Hermosa, SD

You cannot cancel,if you’re in a remote area you have to say you will pay up front and May reimburse you.Its a scam

4 years ago

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Scott Simi Valley, CA

If you move, they won't service anything for 30 days. Even for the same appliances you had at the old address.

5 years ago

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Dymonhil Stamford, CT

Horrible Company.Save your moneyThey denied claim.Supervior is a loser,they don’t deserve to be I. Business.

5 years ago

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Donald A Well Corpus Christi, TX

On hold 40 minutes hung up on...need to cancel sold a home...what a joke....Terrible Customer Service

5 years ago

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Syed Shah Paterson, NJ

Most frustrating experience I ever had. They just don't want to help. Stay away from Sears Home Warranty.

5 years ago

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angela Holden, WV

I'm so disgusted! 3 months no fridge. Service dates scheduled and no repair man shows. Hours placed on hold. SCAM!!

5 years ago

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SANDRA L KELLEY Newport, VA

AVOID!!!! WORSE WARRANTY EVER!!!! THEY DO NOT FOLLOW THROUGH ON THEIR CONTRACT! IF I COULD GIVE A ZERO I WOULD.

5 years ago

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Romina Andersen Diamond Bar, CA

I started a service call on July 30, it is not completed as of today 10/5/2018. Do Not Purchase this Warranty.

5 years ago

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Ron Watson Macon, GA

Wait time to speak with a rep is way too long..most times it's 45 minutes or more.

6 years ago

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Don Thigpen Kansas City, MO

Probably the worst in the industry. We froze our butts off one February waiting on their trifling HVAC repairman. Very inconsiderate!

1 year ago Edited February 9, 2023

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Joe O'Connell Hoffman Estates, IL

The sears home warranty was affordable and pretty easy to understand what we were paying for.

1 year ago

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Megan Weidle Akron, OH

I don't see this continuing since they're going bankrupt. They're really hard to contact and there's no chat

1 year ago

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[email protected] Douglassville, PA

Terrible to deal with. They deny most claims. Not worth the money.

11 months ago

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Solomon Kohl New York, NY

Sears sent a repair company down to collect $75 then just denied the repair for no good reason

1 year ago

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Anhdao Dang Los Angeles, CA

$100 collected. NO SHOW! NO CALL. I've been robbed and can't speak to a human. BEWARE!!!!!

1 year ago

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Maritza Mora Gainesville, FL

Worst service ever and they retained service charges without providing the actual service due

2 years ago

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Gene Matsushige Honolulu, HI

The repair wait time of 4 hours is too long, that's half a day I'm wasting.

2 years ago

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Carla Stokes Titusville, FL

Sucks!!!! I’m on week 3 without a refrigerator... waiting for parts and follow up appointment

3 years ago

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R miley Jacksonville, FL

Can never get a representative on the phone. Have sub standard companies on the plan RIP OFD

4 years ago

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Pete Dizbon Sequim, WA

Good prices and communication. I recommend them!

1 year ago

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Ashraf Moussa Anaheim, CA

Bad service and try to close the claim without fix the problem

2 years ago

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Sue Williams Friendswood, TX

SCAM!! YOU WILL HAVE TO PAY EVEN IF YOU CANCEL YOUR CONTRACT!

4 years ago

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william J. Williams Las Vegas, NV

Terrible, they are rude and dishonest. And, sesrvice is horrible.

4 years ago

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Winslow Reither Jacksonville, FL

Total scam. Underpaid repairman and 12 month bait and switch trap.

5 years ago

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Robert P. San Antonio, TX

Worthless warranty didn't fix my appliance.

1 year ago

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Patrick Hillberg Bloomfield Hills, MI

After 2 weeks of waiting, could not get claim processed

2 years ago

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Tom Phoenix, AZ

Awful, unresponsive and a waste of money.

2 years ago

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The Rev. Philip R. Taylor Mechanicsville, VA

Awful! The vendors they use are the worse!

3 years ago

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Steven moore Dayton, OH

Was a very horrible experience no good customer care

3 years ago

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jennifer stetler Lancaster, PA

Absolutely horrible.. waiting over 3 months for a repair.

5 years ago

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EBONIE NICHOLS Hackensack, NJ

BEYOND TERRIBLE.. DO NOT PURCHASE AT ALL!!!!!!

6 years ago