Sears Home Warranty
Is This Your Business?3.2
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Max Ray Winston, GA
Repair of Kenmore side by side..I called on a Saturday..They scheduled me for the following Monday..Service man arrived and had it fixed in about 10 minutes!! Faulty relay!!
Low and behold..Kenmore vent hood light socket went bad..On Saturday of same week..had repairman out within 2 hours..problem fixed..faulty socket.. YEAHHHH..shout out to Sears repair men!
5 years ago
Jeff Lennox PA
Do not sign up with Sears as they are terrible. As bag in fact that after cancelling my policy they still charged me nearly $100 for failed repairs. Unreal. Go with a different provider.
2 months ago
Review Source
Robin R Kennedy Kailua, HI
I manage a rental for a client and we signed up for Sears Home Warranty as she lives on another Island and cant help when things go wrong.
They have a $50 fee each time they visit but whatever they are there to fix is free. If they cant fix it, they replace it.
I have called them for these items:
Ceiling fan would not shut off - figured out it was tied into the neighbors electric? Awesome!
Garbage disposal stopped working - replaced it for free.
Toilet leaking - replaced it.
Bathroom fan stopped working - replaced it.
I love this service and in comparison to American Home Shield, it is less expensive on the calls but a bit more expensive on the monthly. I believe I pay $50 a month for this service and $50 for the service fees when we call for them to come. They are very responsive and every tech I have experienced is hugely professional. Although we no longer have Sears on Island, they are still represented by true professionals.
2 years ago
Enid Barrett
WARNING! DO NOT BUY SEARS WARRANTY. THEY MOVE THE BUSINESS TO CHICAGO AND CHANGED THE NAME. MY Refrigerator hasn't worked since August and even though they gave me a case number for the process to replace it I haven't heard anything, the last technician came in my house and all he did was talked to his boss and after he left I got a text saying they are searching for parts, they know the parts are not available so they must be dumpster diving for parts.
4 months ago Edited December 7, 2023
Ruth R Johnson Loveland, CO
I wish I could give this company a -10 stars! We have been without a refrigerator for 3 months. They keep sending parts to be replaced which has been done 4 times since September and now they say the technician has left the service order open so we have to wait another 10 days and call back. For what?? So they can put us off again? We will never purchase another Kenmore product. The warranty is worthless.
4 months ago
effie vasili West Hartford, CT
Sears warranty is awful. They should be looked into by our government officials. I have been trying to get my wall oven fixed since mid May 2023. They are telling me they are still looking for the part. It's now November and I keep calling customer service and they tell me call back in an hour, or 24 hours , or a week later. I am not getting anywhere with calling them. Do not sign a warranty contract with them. You will get trapped into paying every month for no reason other than filling up their pockets and keeping you hostage to a contract of deceit.
5 months ago
Murray Dix Calabasas, CA
This is the worst company. First it is impossible to speak to a live body --- ever. Second, more than one week after the assigned contractor submitted its report and more than 3 days after they submitted their second report, Sears reported that they were still waiting for a report. This was for a refrigerator. We have now been without a refrigerator for 3 weeks. Under no circumstances should you buy a warranty from this company. It is no surprise that virtually every review is 1 star.
5 months ago
Jerry Novotny Littleton, CO
Sears Home repair is terrible do not get one .Had one on a Kenmore dishwasher for 16 years .It broke and unrepairable with promises for monetary or a new one. Since August I have waited with "we will get with you in 72 hours". A settlement is close
we will contact you on October 13. No call, called customer we will get with you in 48 hours.Never a supervisor to talk to or will call you in two hours.I would give them no stars.
5 months ago
JB Aug Sparta, WI
Used Sears many times in the past. Decided to become a Home Warranty customer. Even with that, the night before my appointment (which I waited a week for) THEY cancelled saying the parts weren’t here (they’re sitting in my living room). Are making me wait another week for my next appointment. We’re a busy family of 5 that has not had a dishwasher in over a month. I took off of work for this appointment!
This is not a Technician issue, this is poor management!
5 months ago
Lin Batten Sacramento, CA
I have had a Sears Home warranty plan for 4 years. A couple of weeks ago my refrigerator went out. I scheduled service under the warranty plan. Long story short it was the weeks before refrigerator was repaired. It was impossible for me to talk to a live person with the warranty plan. When I called to cancel my plan I was told that if I called the plan prior to the end of the term (7 months in the future) I would have to pay the difference between what I paid for the service call ($100) and the cost of the parts and labor for the repair. I was told that this was in the terms of the contract. Apparently I didn't read the contract closely enough. This is ridiculous and I'm not stuck paying the monthly charge for the contract for 7 more months since the repair was expensive. I strongly advise people NOT to purchase one of these warrantees. The Independent repair company that did the repairs was great but dealing with Sears to schedule the appt and get updated was abysmal.
6 months ago
Walter Haywood North Las Vegas, NV
Sears Repair Issues
Sears Appliance Repair Issues
A Sears technician came to my gate (of which I left easy instructions for him to gain entry) he took a picture from outside the gate , sent a text from their system to cover his butt and left. We didn’t miss each other, I was home and the technician didn’t follow the directions to gain entry past the gate. He never made it to my home. Their call system is so bad that it’s difficult to talk to a human when their technicians take it upon themselves to leave an appointment without making at least a second attempt to contact a homeowner. I have two numbers listed with them and I did not receive any calls. I ran to the gate within 30 seconds of receiving the text that the technician was at the gate and he was gone. I attempted to call Sears dispatch but luckily i gained access via the warranty line. They connected me with the repair line and I received a callback from the dispatcher at 12:30 pm and she told me I would be placed as Sears repairs next call. I sat outside in my front yard from 1 pm until 7:15 pm and for the second time in 48 hours, another no call, no show from sears repair. The next day I received a call from a computer boot that said I missed my appointment and needed to call them at the 800 number to reschedule. It has been 14 days that we have been contacting Sears to repair our Washer, the parts arrived Monday and have been sitting on the washer. There doesn’t seem to be any leadership or away to inspire accountability in Sears Home Repair Services System. They lack common respect for their customers. Save your money and get someone off the streets to perform repairs on your broken appliances, you’ll be better off. WH
On Oct 13, 2023
6 months ago
Debra Taylor Chesapeake, VA
I have had a contract with Sears for several years. It began with the purchase of a new Kenmore washer/dryer set from Sears Greenbrier Mall Chesapeake. My initial service calls were routine maintenance. My experience with Sears Home Warranty became challenging when I decided to purchase a contract that included other appliances. Late part arrival, no-shows, scheduling problems and appliances being down for extended periods of time were difficult to deal with. I left one good review when my built-in oven was finally repaired. It had been down for almost two months. It was the same case with my washer. The repairmen were professional but the process was never smooth.
6 months ago
Debby Moe Minneapolis, MN
I wish I had read these reviews before I spent over $900 on the appliance and full home warranty. I have had nothing but bad experiences with the company since day one. From them signing me up with the wrong coverage to charging me monthly instead of yearly as I asked and confirmed the amount with the man on the phone, to not booking my appointments for repair on the correct days, which again I confirmed verbally with someone over the phone when making the appointments on my only days off. There are no phone numbers to speak to a human for the appointment problems, only a automated system that you can't talk to to figure out why they didn't schedule correctly. All you can do is reschedule or cancel appointments. The entire program is ran through call centers in another country.
6 months ago
Vic Myrtle Beach, SC
10-5-2023, In the second drawer of the fridge, the lights started flickering and then went out, well almost. There are 2 lights that can be seen underneath that illuminate the drawer. The light on the left is very dimly lit now and the one on the right is out completely. I placed a service call will Sears Warranty service. I got transferred 4 times going through 2 Indian men, one Filipina woman, and one Indian woman whom ended up being the last person. She asked me a couple of questions then before even scheduling an appointment for me, instead started hounding me to buy a warranty service for all of my appliances. This must have gone on for 10 minutes! I told her I was not interested at least 6 times! She was ultra-persistent and really annoying. She finally managed to schedule me an appointment for the next day between the times of 8am to 5pm. I asked if we could shorten the time span and she put in a request for 8am to 12pm. Of course that never happened and neither did the actual appointment! I never got any calls, nothing. So, I called and got the automated line which told me that my times had been changed to 2:15pm to 4:30pm. I was okay with that. 6:00pm rolls around, nothing. I called and got the automated line again and this time it told me my timeframe had been changed to 8:15pm to 10:15pm! This is Friday night. I called the line again at 7:00 pm and was going to cancel the appointment and got another Filipina woman on the line. After all of the BS, explaining, etc she said someone would call me and reschedule the appointment for me in an hour. I never received the call but received a text a little over an hour later telling me that my appointment was scheduled for 10/10 with no timeframe. No one called to ask if that day was okay. I have already wasted 11 hours waiting for the idiots! This is UNACCEPTABLE service!! And to think that woman was trying so hard to sell me a warranty service, HELL NO, NEVER!!! Update 10/10/23, the service tech showed up on the morning of 10/10 and luckily had one spare light on his truck. The service department didn't even tell him what the problem was with our fridge after I thoroughly explained it to them! They had "Error Codes" listed as the issue. Anyway, he replaced the light and all is well for now. The tech was nice and knowledgeable. The Service dept needs serious attention though!
6 months ago Edited October 11, 2023
Old Man South Deerfield, MA
The technicians are fine. No problems. It is trying to talk to somebody in India where the customer service reps are located. The first rep is always a wasted of time. And yes, English as a second language makes it more difficult to communicate. So this is a tough call because I do like the technicians once you can get an appointment set up. Lastly, the price of a Master Protection Agreement is now twice the price.
6 months ago
Matt Hughes Kailua-Kona, HI
How stove was under Sears Warranty for 20 years. The stovetop cracked. We called the Sears Technician. He came and said that he would order a replacement top. He said that he had replaced tops before and our only charge would be the $75 for the diagnostic visit. We called a week later for the status. We were told the part was "no longer available". We were told that our oven would be replaced under the warranty. We called again a week later. We were told that a replacement oven couldn't be found, and that a check would be sent to replace the oven. We called a month later and were told that the check would not be sent because the warranty didn't cover non-mechanical failure. We hate Sears Warranty. We canceled our policy.
6 months ago
Grace Guthrie TX
I wish I would have read the reviews on sears home warranty prior to signing up. This is the first time I have had the need for a repair. I have been without a dryer for a month! The service man came out said he had to order parts. My return visit was scheduled for the next week. I received emails that they were coming on Tuesday between 8 AM and 5 PM. No one showed up! No courtesy call or email! Very difficult to speak with a person! My visit was rescheduled for today. Got an email mid morning that my appointment was rescheduled to Monday. I am an amputee and have much difficulty hauling wet clothes to have them dried. With the amount of money I have put out for this service and the out-of-pocket service call I could have bought a new washer and dryer! I am very disappointed. I wish I would’ve read the reviews prior to electing sears home warranty! They are horrible!
6 months ago
Kenneth Rosenberg
Sears Home Warranty Plan
Wow I almost don’t know where to begin. This has been a TOTAL nightmare and now it just got even more ridiculous. I’m amazed they are still in business. Now for the saga. Our GE washing machine was leaking so we called Sears appliance repair. A repairman came out and checked the machine for us. The filter was clogged, heck I didn’t even know it had a filter. He cleaned the filter and sold us the “protection plan” for a reduced cost of his visit. We bought it who doesn’t want to save money right? Well that was a HUGE mistake. A little over thirty days and it was leaking again. We called and the same person came out. This time the filter was full of plastic shavings. The repairman said it would cost more to fix than a new machine would cost. He submitted his report to the company. We waited weeks and weeks and heard nothing. I called again and was told now that the parts are no longer available and they would replace the machine. We well receive an email within three days with the details. SURPRISE, no email! So I called and after chatting with more than 5 people was told a technician would have to come out and REverify that the machine ,,,,,,,,,, whatever. I told them that makes no sense. Now I have to wait until next week for that to happen and then at some point get a new machine? Don’t count on hold on this gets better. I told them that was silly and i literally have almost no clean clothes at this point. It’s been about a month and a half. So I get transferred around a few more times and get to where I “think” I’m at a higher level. Now it really gets fun. So I go through the entire story again. Then he says well this is a pre existing condition and it’s not covered. My thought was well you don’t play by our rules so no washer for you. I said then cancel my plan I can just go buy a new washer. He transfers me to the cancellation department for a second time today. The lady again tries to talk me out of cancelling. I told her the story and she says well that’s not pre existing then. I agreed with her but I’m tired of it all just cancel my plan. Well I finally got it cancelled but guess what. I owe an additional $165.00 dollars. DO NOT BUY THE PLAN, you will die of old age and still not have what you need.
6 months ago
jerome mcclain New York, NY
My dryer was broken on August 18,2023 my appointment was made and the technician arrived on time and diagnosed the problem, he told me he was ordering 3 parts and to call him once they arrived at my house,.On August 22 2023 two of the parts arrived so I waited for the third part for two weeks before I called and was told the part doesn't exist.I was then told a resolution would be decided in a week and call back.Called back for three weeks and was told the same thing waiting on a resolution no its seven weeks in a nd told to call back on Monday October 2,2023 for a resolution on when they are replacing my dryer unbelievable, this a horrible company with a customer service that knows nothing STAY AWAY FROM THIS WARRANTY COMPANY!
6 months ago
Review Source
Steven
These people are a joke my washer machine broke June 12th 2023 it is still currently broken every day I call them they have a different excuse starting with there's no order for parts on my washer then they make an appointment to send a technician to my house he never shows nor do they call to let me know when I call them they say the truck broke down so they make the appointment for 2 days later 10 minutes before technician is supposed to be there I decide to call they do not know what I'm talking about they said an order was never put in for my washer you pay for a year and you don't even have your washer repaired when it breaks your best off going and buying a new one from Home Depot getting the 5-year warranty that comes with it calling it a day speaking to those people on the phone with Sears are like speaking to an untrained dog horrible service do not recommend each year price goes up service goes down.
7 months ago
Jeffrey Baker Slidell, LA
Our refrigerator broke in early June 2023. Repairmen came out 4 times. 1st repairman replace some parts; unfortunately it did not fix refrigerator. Finally approved for replacement on August 23, 2023 but cannot get replacement until they issue replacement cost. They tell us to call back every 3 to 5 days and we do. However, we get told the same thing and person we are speak to on the phone. They do not have an email and cannot give contact information of their direct supervisor. It is now 9/18/2023. I plan on reporting Sears Home Service to Better Business Bureau, Consumer Fraud Unit of our state Attorney General, and Consumer Protection Agency of the Federal Trade Commission. If you have had a similar scenario with Sears Home Warranty, please report them to the above agencies. It may not get you the promised replacement, but maybe it will lead to them getting investigated, fined, having to pay reparations, or possibly being put out of business. If you are considering getting a Sears home warranty, save yourself the aggravation and money and do not get one.
7 months ago
Jackie Paletta St Louis, MO
Less than 1 star. The WORST customer service. Had a repair man here 8/22 & he ordered all the parts to fix my washing machine. Set for 9/5 from 7 am- 4 pm. I called at 7 and SHW said someone would be here today. Never received a text or an email to update me. At 4:15, I went online to find out I am "re-scheduled" for 9/12. I wasted 9 hours waiting for the repairman and then to cancel without even a call or text or email! SO FRUSTRATING. Took me 5x to get someone on the line and then I was transferred 4x. "The guy said they are "doing their best." Their "best" is terrible customer service. There's "nothing they can do". DO NOT USE THIS SERVICE. I am now rescheduled to 9/14 so 24 days without a washing machine. They couldn't care less. What a disgrace to call this a warranty or service.
7 months ago
Dawn Cummings Bridgeport, CT
Sears doesn't deserve 1 star, but I guess that is the lowest rating I can possibly give. First of all you are given a generic date and time for your repair that means absolutely nothing. So when they give you a date and time for your repair, don't take that day off from work because it will be for nothing. The service repair shop they hire to do the work gives you the real actual date of the repair, which is never that first date they give. You will pay a $100 deductible on top of your monthly fee every time you schedule a "repair" whether or not they are able to fix your appliance. For example, I paid the deductible for my fridge, they were unable to fix it, but said "there is no option for a refund." The technician they sent in to fix my fridge literally sat on my kitchen floor for about 45 minutes, then eventually opened the door of my fridge, looked inside said "I can't fix this" and told me Sears would be in touch in 24-48 hours. (They never called by the way.) So he wasn't able to fix the fridge and I wasted $159.99 for this repair. They think they have the last laugh because they think they are keeping my money for doing absolutely nothing. I'm going to get in touch with my bank and see what I can do, but for now they refuse to refund my money even though they can't repair my fridge. You can tell by all the reviews on here that you don't want to do business with this company. I wish I looked here before signing up with them. Also if you want to actually talk to a live person at Sears, the ONLY way to do that is to say you want to cancel your service appointment, then they switch you over to a live customer service agent to argue with you about it. Otherwise you are going to talk to robots and phone trees, but no real people. So if you choose the option to cancel your appointment you can actually talk to a human. You're welcome.
7 months ago
Amjad Rajeb
I wish I could give zero star to this scam company. They take your monthly premium on time without delay they send you to collections if you are a couple days delay but they turn there back on you when you need them. My AC was broken during the current heat wave. They send a technician the next day to say that the compressor is bad and it needs replacing and we have to wait for a week to arrive but he highly suggested to replace the unite. After a week, the part arrived. The technician came install it, but the unit did not work for some kind of restriction in the coil, which was replaced by them a year ago. The technician then came to a conclusion thebthe unit has to be replaced. After 2 days, I received a call from Sears saying that they were sending another technician, which was bazaar. The new one came to find that the first technician took all the components of the outside unit, and he can't perform a diagnosis. Then he said the they approved the replacement of the outside unit and I have to pay $2490 to pay for the uncovered charges, quick note I purchased a new full unit for $6500 with installation so imagine that. I talked to them asking for a buy-out option. Which was a shock, the offered me $1000 to buy an outside unit. I don't know how to get these prices.
Please stay a way from those scamers. I don't know how authorities allow them to operate. Please cancel if you are already in. Don't give them any business. Let them make money out the $1000 outside AC unit.
7 months ago
JD Oneonta, AL
I’ve had the Sears warranty plan for a number of years. My luck was good in that I hadn’t used it in about 3 years. That changed when my AC unit broke on 8/7. I open a service request and the earliest they could get to me was 8/15. I was told my service call was between 8am - 5pm and the technician arrived at 7pm. He spent 15 minutes to diagnose the issue and stated he didn’t have a part with him. He proceeded to tell me the first he could get back is on 8/29. I escalated this calling the service center and was told that was the date because that’s when they would have the part. I knew this wasn’t true because the technician told it was a fairly common part, but the earliest he could get back to install the part was 8/29. Well I waited and on 8/24 (because my other unit for my second level of my house was running non stop) stopped working. I had a house with a temp of 94 degrees. I had to call a local company to come service both my units. This cost me an additional $760 out of pocket.
Needless to say, a once great company known as Sears is the absolute worst. The call center took forever to talk to a real person. The person couldn’t help me so I was passed off to numerous others. I was angry about the delay in service and the pass off made it worse.
I cancelled my service. At least I have an email stating so. They probably got this wrong too? What a nightmare!
If you’re thinking of this service I advise you - NO! Horrible.
If you’re a current customer cancel your service. It’s a complete night rip off. You’ll be left out in the cold, scratch that. You’ll be left in the miserable heat.
7 months ago
Ayanna Blackwell Chicago, IL
Do not partake in this service. I had a scheduled appoinment from 8-5 on Friday. The tech did not come until after 6., no one called to say that he would be late. Then when he came he didn’t knock on my door or call. He took a picture of my house and left. He didn’t knock. I waited all day for the service just to be disappointed with no service at all. I called customer service once I saw through a text that the tech said he came but no one was there. In that same text it also said to call the number left on my voicemail to see if I could get him to come back. He never called so there was no way for me to contact him. The 800 numbers are all automated so you can’t reach anyone. They were closed for the weekend. I called back today to inform Sears of what happened the manager did nothing to expedite my appointment I have to wait until Wednesday for the next available appoinment. Do your research before getting this service agreement with Sears, you will be left with no one to do your repair.
7 months ago
Angela Wall Silver Spring, MD
First of all, do not buy the Sears home Warranty. Immediately after you call for a repair you are given the run around from one company to another. Your Sears home warranty no longer exists, its now maybe the Cinch home warranty. You get charged a deposit of $ 100, but at a later time in order to schedule the appointment you have to pay another $ 100 or else you cant go on. I had an uneasy feeling that we were swindled with this home warranty. Each time I was dealing with another company with another name. All these companies now have my contact info.
Immediately after paying the first deductible, the company making the next appointment was called National Service Alliance. Then fI received confirmation from Cinch. Then somone from apple Home Appliance came to look at my fridge, He said he had to report back to "the company". which one? On checking the repair status, the company is Cross Country Home. Another company called Keepe Appliances made an appointment. it took multiple calls from different states and unknown numbers, as well as payment of another $ 100 to get this appointment.
Finally an very knowledgeable repairman came, approved the ordering of certain parts. Then back to Keepe. They have to get approval from "the company" , from Cinch Home Services.
I feared the worst, but they did give approval. The parts arrived at my home. Then another 2 weeks passed, I checked with Keepe customer service. Finally the repair was made by the same repair technician.
I'm taking a deep breath. Hoping that it is actually done. Because if I have any issues, I wouldn't know where to ask.
It took over two months from start to finish.
Don't be talked into getting this warranty. I did because a Sears person offered such expensive repair prices, that the warranty seemed like a good deal. A marketing gimmick. Also I was persuaded that Sears somehow still existed and by it's good name. Sears has been good to me in the past. But be assured. Sears is in bankruptcy. All these other companies are trying to make a buck from it's name, and unsuspecting customers.
7 months ago
steve yang Tampa, FL
If there is negative star, I will put them in that category. Since I was upsold the so-called "Warranty" service on June 18, 2023, when my Kenmore refrigerator broke down and I had to quickly find a repair service. The Goggle search for Kenmore refrigerator repair retuned Sears Home Service on top of the list, so I went with it.
Two months later, and more than one month into the Warranty contract, and hundreds of $ spent, my fridge is still not fixed - the reason - the part has not been shipped, after 2 months!
I made numerous calls to them and now they simply said, my service order was not found.
Cancel it for sure but I needed to consult my lawyer first to make sure they would not come after me with unpaid cancellation fee.
I wish to share my experience here to save others from being victimized like I was. Such company does not deserve to exist.
7 months ago
Kathy R Castaic, CA
I purchased the warranty when they were still in business. Back then, their service was good. When they were closing, they said they would still have the same home warranty service, so I agreed to purchase another three years protection. Their service is not what they used to be. In fact, I believe it constitutes fraud. Today, the service person did not show. This was the third reschedule since they failed to perform the service they said they would do. On top of this--twice now--they sent receipts for the services they did not do AND they even forged a signature from me, the client. I never signed, nor would I sign, for something they did not do. AND, this time, the guy "Patrick" did not even show up. I think they should be reported to the appropriate law enforcement or consumer protection agency--especially now that they are in the forgery business!!! Last I checked that's a crime!!
Wish there was a "zero" rating to click on.
8 months ago
Celia Wu Hillsborough, NC
Sears HOME Warranty is a scam! How can they sell something that does not exist? I did not check their reviews when I purchased the warranty. I believe many people, just like me, don't have the habit of checking reviews before making a purchase. Why is their business allowed to exist if the service isn't actually provided?
My dishwasher stopped working and it's making loud and weird noises. I called Sears Home Warranty, but you can't make a claim over the phone. Nobody (a human) will pick up the phone; the automated system will just block you out, no matter which option you choose. I went to my online account and provided them with the brand, model number, and serial number. However, I had to pay an extra $100 to file the claim, even after paying the monthly fee for years. Once I paid the $100, I submitted my claim and received a text message to schedule an appointment with a service provider, JCS Technology. No one picked up the phone, and no one called back to schedule an appointment.
I'm not sure if I will be able to get an appointment. Even if I eventually secure one, how long will I have to wait? A few weeks? And if they can't repair it, how much time will it take to proceed with the process of getting a new one?
If I decide to bear the loss and let it go, how can I allow this scam to continue, trapping more people.
Can lawyers help us to get them out?
8 months ago
Barry Timmons Fort Worth, TX
Have a microwave oven combo GE profile. Sears has tried to fix microwave continuously.Time wise was reasonable from Sears.Could not repair microwave so the replaced my whole combo unit with a 4200.00 GE profile built in. Plus delivery and installation.Awesome
1 year ago
Almetta Makana
May 2018: Called Sears Home Warranty Service for a plumber. The first plumber that came out was All Star Plumbing. I gave them the $100. deductible. The plumber completed one job (clearing blockage in kitchen drain) and left three other jobs undone (kitchen faucet, bathroom faucet, and bath tub faucet). He said he was coming back....never saw him again. Called Sears to report him and to request they send me another plumbing service provider. Second plumbing serve came a few days later. I have three jobs still open. The plumber replaced kitchen faucet but never came back to replace bathroom and tub faucet. Called them several times, left messages but no one ever returned my calls. Called my home warranty company only to be told that they (K.G. Winston and Son) told them that I canceled my request for service on my bath tub and faucet (THEY LIED AND NEVER RETURNED MY CALLS to tell me they were not coming back). SIDE NOTE: I have used them before and I did like their service (don't what happened this time).
5 years ago
Romy Kelly Las Vegas, NV
Great in theory but does NOT live up to promise of excellent professional service. Follow through in my city (Las Vegas) is poor at best. What a waste of time and money.
2 months ago
Dawn Dee Queens, NY
Sears warranty and techs are horrible. My dishwasher broke, multiple visits and it was finally fixed. Worked for three days and stopped again. Tech has not shown up for two visits and he canceled two visits. I’m so sick of Sears. Purchased a new dishwasher from local business who will service the unit. Will never buy another product from Sears.
4 months ago
Brad Elk River, MN
Worst company in the whole world. Do not waste your money. Waiting over three weeks on having a technician come out for our LG refrigerator. LG is just as bad for service they say it could take up to 10 business days for someone to call you regarding the
4 months ago
Acader New York, NY
If you want to burden yourself with every conceivable problem and pain, you just have to buy this warranty.
They lie at every possible opportunity. The customer service reps always have an answer “oh. I’m sorry, but there is nothing we can do”.
5 months ago
Parul T Englishtown, NJ
Absolutely garbage company, no one knows what and how to help. Spent 3 hours everyday for 10 days to get an appointment for service job. Keep getting transferred to different teams. I received 500$ deductible charges from sears home warranty while not a single appointment was set up, forget services.
5 months ago
Natalie88
The absolute worst mistake you can make in home warranty. They send out their "company" service people trained to say their magic phrases that waste your time. Can't fix the problem. Then deny service. All while they collect your $49.99 a month service. Then charge you $75 service charge for them to tinker with your appliance and leave. Better idea is to open a separate bank account and put $5p in each month. At least that way you keep your money.
6 months ago
Christi Jarland Fergus Falls, MN
Run don't walk if you are in a position to purchase Home Warranty or Product Protection for purchases. Absolutely horrible.
I am 3 months with a refrigerator that hasn't been operable. It was in service less than one year when the compressor failed and I have been talking with their various "teams" and keep getting the same circuitous answers. No technician in the area, no technician date, no technicians so we'll replace, wait more time please, wait some more...we're sorry. Poor on every level. Well they tell me to wait politely, I guess.
6 months ago
Riley McKeesport, PA
At the encouragement of a Sears Repair service tech performing a repair that I paid for, I purchased the warranty so I could get a $150 discount on the repair. The tech said I could cancel after 3 months without any cancellation fee. After paying for 4 months, I called to do and was told I had to pay the $150 back to cancel. After I voiced outrage repeatedly, the customer service rep said it would indeed be cancelled without fee. While happy about that, why did I have to throw a fit to accomplish it?
6 months ago
Rick Benoit Evansville, IN
I had Sears for several years and never had an issue. A&e who does their work is an embarrassment to the industry. I have four appointments, 8 hr windows that were no show or no notification after the 8 hrs were up..not showing. I talk to Sears customer service, a joke by the way, and they couldn't even get an answer why. I'm not sure why they are in business. I cancelled on Thursday and Fri they took their monthly charge. Sears is an embarrassment to the warranty industry. Do not use!
6 months ago Edited October 16, 2023
mjlpnapa Napa, CA
I was told that a technician was coming between eight and twelve today. It is after 4:30 pm. no show .I have called six times and have had to give all of my information to each person I spoke with Each person told me that I would be contacted by the technician. It has not happened !!!!!!!!!! I will cancel this expensive non existant service! I am very upset and frustrated! they wasted my entire day.
6 months ago
Review Source
Reggie Bardin
not good...the first service call 8/24/23 reveiled a bad control board. the board did not get ordered until September 22 and mailed to my address on 09/27 not expedited mail. I spent a total of 2 and half hours on the phone to get to install on 9/28 today. In the meantime i have no dryer for almost 6 weeks. UNACCEPTABLE!!!!! Sears is not the only outfit that provides home warranty service. Plus Sears went up on my premiums and service call payment. I'll be checking other avenues in the near future.
6 months ago
Shannon Green-Therrian Ormond Beach, FL
1 star is far to kind! I filed a claim on May 9, 2023 and immediately paid my $100.00 deductible. I have been calling and taking time off for my dishwasher to be fixed to be told additional parts are need, parts are no longer available, this is being sent to this department and that department for review. This is being escalated. I am now almost 4 months into this and still cannot get a manager on the phone and being told it is being escalated.
RUN!!! DO NOT USE THIS WHOLE HOME WARRANTY!!! THEY HAVE NO PROBLEM TAKING YOUR MONEY MONTHLY BUT DO NOTHING AFTER THAT!!!!
6 months ago
Jennifer Denton Bluffton, SC
REEEAAALLLLYYY wish I'd have found this site bf we signed up! We are in a bind and were basically sold a false bill of goods. HORRIFIC customer service. LONG wait times, disconnections, and "inability to locate account" online. Only to discover they have "no technicians in the area." Said they would follow up with an email with instructions for us to find a tech on our own, get the invoice and apply for a refund. No email was sent and I cannot get anyone to pick up or return my calls. Unbelievable!!
6 months ago
Jeannette Dallas, TX
Took off the entire day from work they never showed up, system continued to say that they were scheduled to come or in route. They took the upfront $100 deposit, tried calling countless times either I could never get a human on the phone and when I finally got one they put me on hold and also hung up on me very poor customer service. Terrible company "Do NOT use them."
6 months ago
Larisa S. Rochester, NY
Don’t waste your money. They promise to replace the appliance if they can’t fix it, yet when it comes to it, they come up with lies and excuses as to why it’s not covered. The customer service is atrocious, even if you even can get through to someone you won’t get any answers on your service job. They drag out each job months do you pay more and more for monthly premiums while your problem is just being ignored
6 months ago
Danny Abrego
SAVE YOUR MONEY !!!!
If I could give them Zero stars I absolutely would. They are sooo difficult to comunícate with. They are persistent in selling you a home warranty but their customer service is awful. They give you the run a round and come with reasons why they cannot repair your appliances. I cannot believe that they are still in the Home warranty business. DO NOT USE THIS COMPANY.
7 months ago
Debra S
FRUSTRATING
Do not fall for this company. If they can repair your items you are good.
If they can not repair your item you will be on the phone constantly trying to contact a human. They have layers and layers of bots, AI chat and email links that do nothing. You will have to contact an upgrade in warranty division and ask them to help you reach a human. Be nice to them they can't help it that their team members don't do their job.
Don't get stuck in this loop of never ending promises.
8 months ago
Michael Corti Henderson, NV
I have been with Sears Home Warranty for a minute. The company that took over after Sear's declared bankruptcy is not centered on customer service. I am able to book service requests online with an eight (8) hour service window, or thru the customer service number with a two (2) hour window. However, AFTER booking an appointment for the service call, the actual service provider will follow-up by phone with the actual appointment date, which is typically one to two weeks later. The real complaint that I have is how many times a tech will revisit to get the repairs right. True, revisits don't cost more money, but the weeks that go by before any appliance is repaired is unrecoverable. The state of the current service is sub-par.
9 months ago
