Name: Sears Home Warranty
Rating: 1.1

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Lisa Rambaud Albuquerque, NM

I have had a terrible time just reaching the service department wait times over hour and half! No sure they have anyone to answer calls. I have a simple question and cant get an answer! I will not be renewing

2 years ago

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Russ Armanno New York, NY

sears took my money, made me wait, did not fix problem, gave 2 hour run around on phone with customer service and said sears would NOT refund my money, even though they DID NOTHING to fix my problem, TOTAL SCAM!

2 years ago Edited January 27, 2022

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[email protected] Coraopolis, PA

Service technician was a no show. I called SEARS and was told he called off and there were no other techs near by. Month passed - still no tech so we dropped our plan and are contacting PA Bureau of Consumer Protection.

2 years ago

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Quincy Walker

This is a total rip off I’ve called once a week for 3 months and still haven’t gotten a replacement for my washing machine and every time I call they say it’s on the well guess what I’m still waiting

2 years ago

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Steve Pinehurst, NC

Filed a claim and paid $100. deductible up front. Service provider won't answer or return my numerous calls. I can't talk live to anyone at Sears. This is the WORST experience I have ever had with any company.

2 years ago

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KARY M LAU Cerritos, CA

In the last month I have been charged $100 deductible for techs to come out and to only state that the problem with the appliances is not covered. I am also charged $69 a month which I plan to cancel this rip off warranty!

3 years ago

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NeverUseSearsHomeWarrantyEVER Milford, OH

SEARS Home warranty is NOT even true! This is a separate company that operates autonomously! Customer support is in South/Central America somewhere and they are TERRIBLE, AWFUL, Horrible!! Do NOT use this company, ever!

3 years ago

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chris Humble, TX

If I could give 0 stars I would. 64 days t o repair dryer then replacement sent without powercord or vent told that vent and cord are not included in replacement. what do I pay for?

4 years ago

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Jim Rosser Denver, CO

I wish I could give them a zero. This protection plan is a rip off. The customer service is unprofessional and they lie to the customers, in order to cheat them out of reimbursement for things such as food loss.

4 years ago

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Imran Razvi Thurmont, MD

Very difficult to work with and they deny most claims. I have other home warranties that were much better. It took me 7 months to get my oven fixed, My bathroom light was denied after I paid the deductible.

4 years ago

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Santino Stone Mountain, GA

They are horrible. Took my deductible to fix my air unit. No parts were ordered. No one knows who is doing what. On the phone daily and three week later zero resolution- it is a SCAM

4 years ago

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Hector Murillo Fontana, CA

I actually give sears no stars they are the worst of the worst, and have false advertising. I wish i would have never bought their warranty services. DON’T DO IT IS A SCAM.

4 years ago

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Larry Casha Andover, MA

Endless delays on repairing our refrigerator under contract. Parts were not ordered, next available technician appoint is usually 3 weeks away. We've been without a refrigerator for 45 days and counting

4 years ago

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Wesley Alexander Fort Worth, TX

They are absolutely a trash company. They do not hold their vendors accountable nor do they hold themselves accountable. All they want is to collect your premiums and give no coverage. Trash company

4 years ago

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Ngoc Vu Manchester, MD

Sears does not have 24/7 customer services. No Emergency Services Available when Products Installed by Sears Broken Down. Appointments 2 to 3 weeks Customer Services are the worst of all times

4 years ago

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t f Hendersonville, NC

My Ac unit went. Have had a Sears home warranty for the 2 years I've owned this property. This was my first claim. They want over $3000 to fix it. Yes, I have the whole house plan with a $100 deductible.

4 years ago

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Rosa Huntington, WV

Be aware consumer. Sears Home Warranty has became sbusive, deceiving and fraudulent business. It’s taking 05 months to be partially refund for a job they were unwilling to buy the part on the market to fix my washer.

5 years ago

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L . Bundy Sierra Vista, AZ

Srrvice Technicians do not show up, nor do they call and cancel. Sears refuses to refund warranty payments even though the technician misssed three appointments. It's a scam. Dont buy sears appliance warranty.

5 years ago

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Reynaldo Fernandez Cape Coral, FL

stay away from sears, bought a lemon stove and my warranty is running out next month and they want to spend 343.50 to repair ***AGAIN*** instead of replacing the stove. go to best BEST BUY they have better customer service.

5 years ago

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Damaris Fayetteville, NC

Serveral attempts at repairs / installed several parts over a two month period. Appliance still not working and unable to receive guidance and / or speak with someone.

5 years ago

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gregoria gramatica Mine Hill, NJ

this sears home warranty that deals w/heating,aircon,plumbing etc,sucks and the service so poor especially when you are reaching for them and the piece is way high and the service way ,way low...

5 years ago

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Rick Rutledge Lexington, KY

Calle Sears after years of having there plan to cancel and the a-hole tells me there is no account to cancel and I cant talk to a supervisor because I don't know my plan number...Bunch of Jerks...

5 years ago

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peggy Terre Haute, IN

Still waiting after 4 weeks to get my dishwasher fixed. Have warranty coverage. After several calls to them no answers except "still in research". Will never use this home coverage again!!

6 years ago

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Mason62of9 Gainesville, FL

The over all experience was fair and balanced. Sign up and approval process was easy and secure. Prices for my area were competitive.

1 year ago

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Ahmed Elsayem Houston, TX

I called them to repair my dryer 3 times and each time I paid a service fee. Now my dryer is not working

6 months ago

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David TC Malden, MA

Sears made me wait 5 days without water after I had a broken hot water tank. DO NOT purchase. This is a Scam, and has no relationship with Sears.

11 months ago

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Jessica Murray Lincoln, NE

Horrible been waiting over a month to get my fridge - which was totally replaced 8 months ago- fixed. They gave me a refurbished faulty product and won’t come and fix it.

1 year ago

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SUSAN JACOB Chicago, IL

Very poor, DO NOT TAKE, SCAM SCAM SCAM, waiting for replacement dishwasher snd washing machine for almost 1 year, They gave taken my money since 2004.

1 year ago

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Dee Brown Oklahoma City, OK

This company has been a nightmare. They take your deductible and THEN tell you that the service is not covered and your deductible is not refundable.

1 year ago

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Eugenio Torres Fort Lauderdale, FL

more than a month without fix my refrigerator, the service was re-scheduled twice and I'm without refrigerator all the christmas season! Worst service ever.

2 years ago

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dinesh arab Ormond Beach, FL

Worst company ever- total scam. We have been waiting six weeks for repair of our dryer - ended up buying a new one. Do not buy unless you want to burn your money.

2 years ago

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Linda Garcia Union City, CA

The worst customer service and I have not resolved my issues for weeks now. I have talked to 11 customer agents from around the world and still none of them can help me!

2 years ago

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Darline Conyers Milpitas, CA

Service time was slow took two weeks to get a repair then they didn’t repair it had to come out to other times and still it’s not repaired terrible customer service

3 years ago

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Lola Jamaica, NY

Not worth it. I was persuaded to purchase a warranty that didn't cover the service I needed however at the point if sale I was told that it covered the necessary repair.

4 years ago

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ANN FLAGELLA Las Vegas, NV

Awful experience. Just awful. I'm canceling this plan after a horrible experience. They send out companies that overcharge and upcharge and people who cannot fix problems.

4 years ago

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Hoang Sioux City, IA

This is a monkey business . They try to take your money every chance they got, and and giving crappy services.. or find reasons to declined replacement

4 years ago

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JASON WILLIAMS Los Angeles, CA

Had a home service warranty for 2 months. First service job was a broken fridge. 2 weeks and I still don't have a refrigerator. Anyone starting a class action lawsuit? I'm I

4 years ago

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T Chicago, IL

They scheduled twelve service visits to repair my washer, and a year and a half later they still haven't properly repaired or replaced it. This is basically a scam.

5 years ago

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bgfree Santa Clarita, CA

Sales pitch was fraudulent. Cancelled appointment 3 times. Couldn't fix the problem, charged trip charge anyway. Horrible, the worst, stuck for a year.

5 years ago

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Mario Tafolla San Jose, CA

It's a total scam. It's been 4 years and they still haven't fixed my fridge. They keep switching me different departments five different times, at the end they just hang up.

5 years ago

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Chris Queen Pine Grove, CO

Worst ever! Do not buy! Spent almost $600 to cover our microwave, had to do all the legwork to find a third-party technician, now they won't reimburse.

5 years ago

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M McDanel Kirkland, WA

Paid in for 8 months. When I called to make my first claim, I was expected to wait 4 days for a furnace tech. Customer service was clueless and non-existent.

5 years ago

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W. Schmidt Sumter, SC

Reasonable price for items covered. However, they keep sending me late payments notices although they do direct debit from my account.

2 years ago

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Chuck Corbitt Albany, NY

they suck! poorest customer service i have ever seen lots of excuses no results

8 months ago

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Michael Zeno Chico, CA

They tell me they’ll replace my fridge but keep stalling. Never contact me when they say they will. Been several months now.

2 years ago

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SWTECH CO New Hyde Park, NY

Inexperiemced customer service reps. Sent the wrong technician. Syas my warranty is cancelled after paying up front for the whole year,

2 years ago

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Keith Freeman Land O' Lakes, FL

Stay away!!!! They will NEVER replace your broken appliance not matter what. They will send technicians over and over.

4 years ago

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Clarence Braud Englewood, CO

They took 3 months to try to fix my dishwasher. Finally got money to purchase new one. They now do not want me to get out of this scam.

4 years ago

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deb martin Dowagiac, MI

Don't waste your money or your time repair service was great but they're follow up was terrible not worth the headache. Don't do it

5 years ago

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J

I upgraded one plan to the other one. They failed to cancel the first one and kept charging me twice. What a terrible service!

5 years ago