Name: Sears Home Warranty
Rating: 1.1

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Nick Fletcher Southlake, TX

My central AC unit has been in repair status for 5 months. Keep adding Freon, fix a leak here and there. Could not find a replacement A coil for the leaking one as the unit was old. Numerous calls and service visits with recommended system replacement from three different repair guys. They just do not care. They should be shut down for deceptive trade practice.

4 years ago

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Alejandra Garcia Griffin, GA

This company is the worst I just tried to cancel my warranty after 6 attempts to get my fridge that they supposedly fixed back in Jan fixed .... and each time they’re scheduled to come they cancel!!! Or just don’t show up !!! They’re beyond pathetic ... I tried to cancel the warranty and they tried to scam me by saying I had to verify my payment and pay 4.95 to cancel the warranty ... they are the worst !!! Gave them the wrong info!! Am not paying them anymore money!!! I’m done

4 years ago

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Rick Ogden, UT

Bad idea. Scam. Payed in for years, called about a water heater and was told initially it was not covered. They hung up. Called back and they said we will check. Then told us it would be 48 hours to approve a claim and we only had one choice of contractor. Called the contractor and they were supposed to call back in 24 hrs - no call. Ever. Wife is talking to another "clerk" now. Don't do it!

4 years ago

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GA Stockbridge, GA

DO NOT SIGN UP. The negative reviews are true. Some of the service people are incompetent. Long delays in getting parts. It has been 2 months and our oven still does not work properly. I was able to cancel but there is a fee. It is worth it so I don’t have to deal with their incompetence and long waits. You save nothing because your aggravation is sky high. GOOD RIDDANCE.

4 years ago

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Jesse M Portland, OR

I bought the sears home warranty they said it would cover any appliances in my home. Ive been paying for this for over a year my dishwasher broke down, they have cancelled my appoitment 3 times. every time saying they have to reschedule. They have not fixed anything and it has been over 3 months of rescheduling. DON NOT PURCHASE IT THEY ARE A SCAM.

4 years ago

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Becky McKay Johnson Tyler, TX

BEWARE! DO NOT purchase anything with this company! They provided the worst customer service I have ever received. It was a debacle trying to communicate with them. They insisted on ordering a $1300 part themselves instead of letting the local AC company in Houston get it. They dragged their feet for WEEKS in the summer heat of HOUSTON. I finally ended up paying for the AC repair myself rather than risking a mold bloom in the swamp of Houston. Save some money for home repair and do not engage with this rip off scheme of an industry.

4 years ago

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M Froese Daly City, CA

1/28/20 repairman supposed to install parts ordered for Kenmore side-by-side fridge which is icing up on fridge side! 3 of 4 parts came in. We had removed all food per tech. No call from anyone! Have been talking with Sears since then, but they go around in circles! Meanwhile, food is being wasted. What good is a warranty? Would never get Kenmore again. Sad since Sears products always were the standard.

4 years ago

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Nancy Swiger Benson, AZ

they most certainly have cancellation fees. I tried to get a drier repaired that they refused to service because it was in the garage. After that they would not cancel my account WITHOUT charging me a cancellation fee. It took a year of disputing their monthly charges on my charge card and when they finally cancelled my account because it was a new year all of the previous months of disputed charges showed up on my charge card. Do NOT TRUST THEM to automatically charge your credit cards for ANYTHING. They're totally unethical

4 years ago

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Aileen Hoffer Smollins Santa Monica, CA

SEARS HOME WARRANTY STINKS!!!!!!!!! Dont use this company !!!!!! They do not do what is the best for the customer and they are completely inefficient!!!! I’ve had the service for about 2 years - made a few claims and they have NEVER rectified them. NO ONE has taken responsible either!!!! You can’t get a supervisor on the phone!!! My time is worth money and I have wasted a lot of time and energy dealing with Sears. They should not be in business!!! DONT USE THEM!!!

4 years ago

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Bonnie Bojorquez Kalāheo, HI

DO NOT UNDER ANY CIRCUMSTANCES BUY THIS PRODUCT. This is a complete scam. We paid for this warranty for months and as soon as we made a claim, they cancelled our claim AND our warranty. They said they would refund 1 month's premium. They did not. Waste of time, energy and money! No amount of calls or threats helped. This should be a class action suit. Shame on Sears! If only I could give it less than 1 star!

4 years ago

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Jerry Geissler Sonora, CA

DO NOT Subscribe to this service! It is consumer fraud! I had the warranty for over a year. I filed a claim for a washing machine that stopped working and Sears immediately cancelled my warranty AND my claim! When I contacted them for the status of the claim they ignored my requests for information, were purposely misleading and deceitful. They gave me assurances that they would respond to my questions and NEVER did. They gave me an emails address to write to that went NOWHERE. They TOOK my money and when it came time to honor the contract they did NOTHING. This company is the WORST!!

4 years ago

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Mike Resh Austin, TX

Been paying this $79.00 every month since 6/29/19 Now my garage opener not working . Called on weekend just automated system . Guy shows on Monday and says your not covered but must pay $100.00 for showing up ? Then I call customer service they say the door is not under warranty just the opener not the door or springs . They got us . Guy says I have the parts and will repair at $681.00 + $ 100.00 Hate this show up and cash in Sears!!!

4 years ago

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Victoria L Cashin Canyon Country, CA

This is an overpriced plan and NOT worth the $.Our new washer broke in early Oct. and after 5 service calls it was still broken. The tech was not able to repair the machine but instead of offering a credit for a new one they just kept scheduling more repair calls. It was still not working in January so we had to just purchase a new machine the $100 deductible was nonrefundable even though they didn't repair the machine.

4 years ago

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Kelli Glanz Denver, CO

My refrigerator had a major issue. Called Sears and it took them 4 visits over 4 months to repair. My error occurred during the second visit when I agreed to sign up to the annual contract, because the repair technician lead me to believe it was going to be a huge cost saving based on this repair. Needless to say the warranty company pocketed $300 over six months and charged me $202.00 for an early release from the contract. They are awful and scammers. Do not fall for this sales pitch. I wasted $300!!!!

4 years ago

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Shaun Johnson Brooklyn, NY

If I could give 0 stars I would. I started my service in December and had to wait until January for my service to kick in, fine not a problem. Two days after my service kicks in they denied my claim!!!! Oh but they took my $69.99 though, what a scam. I thought I would recall in the appointment when I did I got a service provider to come out and when they got there they told me the job was canceled and I would have to pay the $100 deductible. I would be reluctant if I were you to use this scam.

4 years ago

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Susan Welker Kansas City, KS

I paid $49.99 a month for 2 1/2 years for a total of more than $1,800 and never made a claim. I canceled my warranty on December 30, 2019, and was promised a refund of $65.97. It has now bee 16 days and no refund. I've called twice and been assured that it was being processed. Sears never hestiated to take my monthly payment each month but I can't get a refund! And the customer service personnel are rude and patronizing.

4 years ago

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estela Yorba Linda, CA

Every time you call you get run around. Take several calls and months to get something repaired. my dryer needed repair and I placed a claim almost 2 months before cancelling the contract. I called almost every other day to get a status. They told me over and over that even if the contract would cancel and work started would be completed. They dragged their feet and now I am being told that the work/replacement can not take place because the contract is cancelled. they lied.

4 years ago

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Jeff Driver ,

I"'ve spent hours on the phone trying to get warranty claim service arranged. When I do, they cancel appointments with zero notice. When appointments are scheduled they do it blindly without asking for availability. Then they are surprised when nobody is home waiting for 8 hours. Ridiculous does not even begin to describe my experience. STAY AWAY!!!

4 years ago

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Esther Farache Miami Beach, FL

The 9 to 5 window schedule is false. I’ve been rescheduled at 5 pm after waiting the entire day, for the same work order, 3 times with a delay of 2 and 3 days on each schedule, and my equipment is still not repaired. They have no respect for the clients and contracts. Unprofessional customer service with no solutions. I’m paying for my time waisted.

4 years ago

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Denise St Louis, MO

Too bad I did not read the reviews before I purchased this warranty. The company sells their warranty as Sears but it isnt really Sears. It's a company called Cinch Home Warranty. Then, when you make a claim, they search for reasons to not cover your appliance repairs. They use code words like "manufacturers defect", "structural defect" etc.. In order to deny your claim. I'm contacting the Attorney General first thing in the morning. I recommend everyone do the same so that we can file a class action lawsuit.

4 years ago

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Donato Vera Pharr, TX

this was a very BAD experience i call to fix a washer and they send a relay bad company i pay 100.00 delectable and 3 weeks later they have not fix the washer the are telling me that the parts and in back order no news wen they will received the parts to fix the washer so it can be a month or year they don't know on one will give me a good explanation this is bad rely bad experience i will not recommended this to no ONE !

4 years ago

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Sean Parker Irwin, PA

This is a Scam using the Old Sears name. Hardly anything is actually covered. Extremely difficult to cancel unless you cancel your credit card. They'll take a "deductible" for a repair call, keep you hanging for several weeks and eventually tell you that the repair is not covered. It's heartbreaking to see the state of what once used to be America's premier corporation. There really is no other word for it other than "SCAM."

4 years ago

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Diane Denver, CO

We have been without a water heater for weeks because it had to be ordered, picked up by the assigned plumber and then scheduled for installation by that plumber. The plumber assigned to us was unreachable. They never called back when we were able to leave a message and now their mailbox is full. When we requested a new plumber it has taken much more time for a supervisor to approve the change. We are still waiting!

4 years ago

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Robert Ingram Tucson, AZ

Bosch Dishwasher. Deceased dad purchased 3 year Sears Warranty. To keep this short, DO NOT BUY A SEARS WARRANTY!!! 2 years fixer dude been to home 9 times! Call a rep to get information about what takes to declare appliance a Lemon. Masters at the "delay" technique. Goal is to drive client away so client buys new on their own dime. Very very hard to achieve equitable settlement. ALSO, all customer service outsourced to foreign country, put in your hearing aid, sounds like they are on the moon.

4 years ago

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Kathleen McElroy Supply, NC

Technician was unable to repair our Jenn-Air cooktop (9/17/19). Sears shipped a GE cooktop (10/10/19). Technician installed it improperly (10/16/19) and it fell apart (10/17/19). Another technician came to inspect unit (10/2419). He said it needed to be replaced and called his supervisor with that information. Numerous calls since then but no action.

4 years ago

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Joe Geneva, IL

This is a scam. Paid for service for over a year. When furnace broke down they sent someone out. Within 30 seconds the technician said oh no this is not covered. I asked why and he said because it heated the hallway and hallways are not covered. I explained to him that it also had a bed room and then he said it was not covered because the unit was located on the roof. Say way from this scam. Feel free to contact me for any additional information you may need. Thanks Joe

4 years ago

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D couch Newport, KY

DO NOT WASTE YOUR TIME OR MONEY! Where do they get their contractors? From no shows, late, and rescheduling, that sums up my experience. Cancelled my service before after a year. Was told I could still get heating checkup. When I called for appointment could not schedule until Oct 18 one yr after last checkup. I was out of town until 1st Nov. You guessed it! Would not fulfill their agreement. 3 customer service folks, all Sorry and yes sorry service and no help although I paid for this and got nothing but a waste of my time. 👿😞😢.

4 years ago

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John M. Brooklyn, NY

Lots of money but I the small type, it says they do n’t actually cover critical items and they break like the door of our washing machine. Paid them $600 per year and $75 per visit and then they do not cover a breakage. And try to cancel, they claim you have a contract and try to back charge you for old repairs. Beware.

4 years ago

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Imran Humble, TX

Worst company I have ever seen in my life. They charged $69.00 a month plus $100 deductible. I was told My coverage is $80,000 per year recently my 2 water heather broke and they only covered one and asked me to make payment on other one it was around $410. This company is totally scam never ever sign up for this company I’m going to cancel my membership right now. Whenever I called them to place claim either they don’t answer and send tech after a week or so!!!!! Worst worst worst company

4 years ago

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Stephanie Guerra San Marcos, CA

Their initial response time is good - within a day. But after that, it's horrible. It took 3 weeks to get parts for a 3 year old Kenmore refrigerator. I recently filed a claim for a 13 year old Kenmore washing machine. It's been two weeks and they have not been able to tell me if they can get the parts. When I called, I was "disconnected" three times. Now I'm being told it will be another 48 hours (its Friday and weekends don't count) until they can decide what to do (further search for parts or pay for a replacement).

4 years ago

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Patti Jacksonville, FL

Called to cancel because lost income and they were going to charge me 376 dollars if I cancelled, if I can't afford the 50 dollars a month anymore how can I afford to pay them 376? Used one time 7 months ago and have been paying 50 a month since..will never buy from Sears again and diffidently will never buy the home warranty coverage. Elderly living on fixed income of 845 a month. Shame on them for talking into buying when I was going to repair outright..

4 years ago

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Andrea Otte Birmingham, AL

DO NOT PAY FOR A SEARS HOME WARRANTY! Air Conditioner went out Friday a week ago and we still do not have Air Conditioning. Assigned A&E to the job. A&E did not show up for the scheduled appointment. Came on Saturday. Did not order the part until Monday. It is noon on the following Friday and they won't return my call. Sears Home Warranty Customer Service refuses to help me contact A&E even after I explained the company they assigned to me will not return my calls.

4 years ago

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Humberto Lithia, FL

I've have Sears Home warranty and never used. Few weeks ago, my water softner went bad. I called, open a claim, paid the $100.00 deductible and they send a tech over my house. The tech found out that the water softner unit went bad and need replacement. Tech send the report to sears for the replacement, but I never heard back from sears. I decided to call to find out what's taking so long, so Sears denied my claim by telling me that the unit was not covered and they will no replace it. BEWARE SEARS HOME WARRANTY ARE A BIG SCAM. DO NOT SIGN UP FOR THEIR SERVICES. BEWARE!!!!!

4 years ago

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Disappointed Kathy Monroe, LA

Negative 50 is the review I would give Sears Home Warranty company if I could. Four repairmen have come out to fix a dishwasher that probably should be replaced! Would not order the correct inside unit for my air conditioner and wants me to pay for duct work that is incompatible with my unit. Customer service is a joke. There is no customer service. The representatives are condescending and will hang up in your face!! No wonder Sears is going out of business. If you must buy a home warranty, get it from another company. This company is Terrible!!!, Terrible!!!, Terrible!!!

4 years ago

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ALYNE DECOTEAU Wapato, WA

bottomline: Don't buy this warranty. I don't think there is an actual office as no matter how you try to contact SearsHW (website, phone #s) for assistance, you end up getting routed to the local contractor & they won't do anything without a claim. The claim site does not work. It worked the first time I used it & now does not. Am submitting this "Write a Review" site to the AG appropriate office as it would seem a class action lawsuit will most likely be in the works.

4 years ago

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Cuong Grand Prairie, TX

Buyer beware, this warranty is a scam. First of all the 4 tech came out 4 different times and neither can replace a refig. door hinge. they order wrong part twice and forgot to order correct part one. after 30 days I cancelled the contract, Sears hit me with large penalty including cost of the wrong parts ordered by their technicians. When I cannot understand customer reps's poor english, she hangup on me twice

4 years ago

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Ed McElroy Washington, DC

Had them do the heating system checkup last year. Was ok. Scheduled for today. Have units in basement and attic. Company sent one technician. Was able to do basement unit but needed another technician to help with attic. Called SEARS customer service. Theysaid that because service was performed on one unit they could not authorize another call for attic unit. Claimed I was receiving a free service. Paying $69.99 per month. I cancelled my contract, spoke to my attorney and plan to file claim for fees paid over several years.

4 years ago

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Ron Peterson Arlington, VA

Terrible experience. Our fridge has been down since July 2019, and although everyone is very courteous no one has been able to make and show up for an appointment. The worst part is that Sears passes the buck to Cross Country Home Services and they pass the buck to A&E Appliance Repair so no one is in charge or capable of making a commitment. Very sad that we ever thought enough of Sears to sign up for this service.

4 years ago

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Glenn Saint Cloud, MN

Bought Kenmore Elite refrigerator 3 years old compressor dies. Call for service tech wait 3 weeks. Orders parts parts arrive set up service date. Wait at home no one coming mixed up service date on their end. Will be another 3 weeks. Got run around by at least six people. Hire a local tech next time will cost less and be more reliable and not a SCAM

4 years ago

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Bill Keyes Johnstown, CO

If I could, I'd give them zero stars. I was on the phone with them for an hour, transferred five times before someone would finally help me, and they treated me like an idiot. I needed someone to repair my refrigerator, and they couldn't schedule me for a month! Who can live without a fridge and freezer for a month? Worst service, worst customer support. Do not use them!

4 years ago

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Thomas Kerrville, TX

Sears home warranty is a scam! They will take your money and try to get out of repairs at all cost. The amount of time I have spent on the phone with them is ridiculous. Our unit broke and were without ac for two months in the south Texas heat. Entire company is disorganized and incompetent. Our second unit broke and said they weren’t covering it even though they had previously covered it. Referred back to their shameful contracts they hide behind. We have been customers with them for 4 years and this is how they treat us. Customers beware and avoid Sears Home Warranty at all costs!

4 years ago

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Sarah Midlothian, TX

Sears home warranty is a totally ripped off. This is the worst I ever had ,I hope they go out of business and never come back. All the people they cheated I hope they get paid back. God see y'all Sears, YOU ARE NO GOOD FOR NOTHING. WE HAVE BEEN WAITING FIVE WEEKS FOR THEM TO FIX OUR REFRIGERATOR AND STILL WAITING. WE ARE REPORTING THEM TO THE BETTER BUSINESS BUREAU. SEAR YOU ARE GOING TO HELL FOR STEALING.

4 years ago

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AD Santa Clarita, CA

Over one month and they have yet to repair our refrigerator. I have called and literally spent hours and hours on the phone with no resolution. Completely miss managed company and no compassion for their customers. They obviously have no concern for their reputation. It seems like they are just trying to collect as much money as possible to pay their investor before they close their doors permanently. Absolutely unacceptable service, disgusting company.

4 years ago

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KTB Whittier, CA

I can understand why this company is on the verge of going out of business, they charge a monthly fee, charge to respond to claim even if it the claim isn’t covered which you won’t know until you pay the technician then just to get charged another fee when you decide to cancel the service because you’re not satisfied. This company and they’re services is nothing but a bad joke.

4 years ago

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Kimberly Litchfield Park, AZ

Customer service with the home warranty company directly is terrible. The same few response phrases are used when dealing with an issue with their sub-contractors. Asking for a supervisor after a couple of weeks resulting in being put on a call-back list because the phone was not answered. Still have not heard from anyone several days later. Subcontractor has not fixed our AC unit going on three weeks now during the heat of summer. Will not answer the phone and promises communication and/or service and then nothing happens.

4 years ago

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Nancy Hayes De Pere, WI

I had Sears for 14 months and never used them but just called from my kitchen refrigerator. Had to wait 2 weeks for a service appointment and then the day of the appointment Sears called and said the technician was sick and I needed to reschedule and next Avail was another 2 weeks out. That's a month to get my kitchen refrigerator fixed. I told them I wanted to cancel and they charged me a $25 cancelation fee! I couldn't talk to a manager and they gave me out of service 800 numbers to try an expedit my appointment. Waste of money.

4 years ago

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maria Houston, TX

I have being trying to get my washer fix since july. they sent a service man. couldn't work on it because it was staked. so they made another appointment . that afternoon again they only sent one guy.didn't know anything. so they res another appointment on my six appointment, i am so frustrated . i try cancelling their contract but they give you the round around, the worst service ever, then when you call to set an appointment you can't even understand the person they have working there. save your money.

4 years ago

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S lopez San Diego, CA

I have had my refrigerator and range , both Kenmore repaired. My biggest complaint is the time frame from beginning to the repair. It took for both apprx 7 weeks to be repaired. Now 9 months later Refrigerator is broke just like the 1st time. Have to start a new claim its been a week and still no resolution if it will be repaired or replaced. A waiting game again

4 years ago

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JES Wilmington, DE

I came on here to complain, but it looks like it has all been said and then some! Has anyone had a good experience..... I think not. We have paid $699 per year for several years for the Sears Cap10 plan. We finally had to use them and "disappointed" is an understatement. They do not respond to emergencies, the wait time to speak to customer service is excessive, getting timely appointments are impossible. We ended up paying for a covered appliance out of pocket since it was an emergency - and they are not reimbursing us for this. I HIGHLY RECOMMEND YOU NEVER USE SEARS WARRANTY.

4 years ago

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Kimberly Rehmeyer Rockport, ME

If I could give SEARS a negative 5 stars, I would. WORST company to deal with ever, next to Best Buy. High monthly cost, blames user for damage, does NOT honor wty, and charges an additional $100 fee per visit. We used the washer 3x in a year because we don't live here full time. It's broken AGAIN and they said it's our fault. NEVER again will I used or buy from SEARS. Warn everyone! And just try to schedule a visit or get a person on the phone. they must hire three dummies to run the place.

4 years ago