Name: Sears Home Warranty
Rating: 1.1

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abe Aish Totowa, NJ

What can I say but the worst service ever it has taken him two weeks to fix a leaking water heater and they sent out some dodgy guys with an old van that would only except cash for some payment it should’ve been under the warranty protection plan these guys are criminals buyers we were

2 years ago

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michael barfield Marietta, GA

I have been without microwave for over 6 months, while they sent repair company out 4 times with different parts trying to fix and was not successful. Not hear back from Service Bench/Chinch about statis of replacement, I called and was informed they are not going to replace. TERRIBLE warranty company and will never refer anyone to them!!!!

2 years ago

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laura mcgunn Carrollton, GA

Terrible!! Don’t waste your money. Called I. For my ice maker repair. The tech came out 3 times and never fixed it. By the 3rd trip he had broken all the wires to my freezer. All Sears warranty offered was a much cheaper replacement or $600 less than I paid for my fridge which is a kenmore and the replacement offered is GE so crazy!

2 years ago

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Karen Mapp Brooklyn, NY

Its the worse experience I ever had and I would not recommend this service to my worst enemy. Not only do they charge $54 for the warranty, but when you use it, they charge a service fee if they fix it or not. The worse experience I have ever had as a consumer.

2 years ago

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Louis Vertalics jr New Port Richey, FL

Add service done on my washer for due to 2 different problems Did not fix either problem Sears is hiring 3rd and 4th parties to work on your machines. They really don't know what they're doing. So we have to $700 I'm going to go buy a new washer

2 years ago

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Richard Trotter Los Angeles, CA

When having a dish-washer break down, it took one month to get a technician to come out to repair it. It then took another week to get the part. Do NOT waste time with this service. upon trying to cancel the service it has taken four months to cancel it, and still waiting.

2 years ago

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Bob Tomball, TX

The warranty company failed to cover the very items contained in the warranty. I had to pay the fee for the technician to come out only to be told later they would not pay to fix the item. Total waste of money and will not purchase anything from sears again.

2 years ago

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Dawn Rivera New York, NY

You don't even need to know my nightmare with this! Too long to even tell! Do not get. Wast of money, time and emotionally drained from Dears Warranty. First service call Nov 11 and washer still not fixed! After the warranty is up I will never purchase again!

2 years ago

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Mary Helen Carrollton, TX

Do not and I repeat do not buy a Sears Dryer Warranty! CS is handled in India or Philippines. It is impossible to get help when you are overcharged. They should not be in business! I understand WY Sears went under! Horrible CS

2 years ago

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Todd Seidel Goodyear, AZ

Worthless. Needed washer fixed in a stacked unit. They sent a company that would not work on stacked units even though they new the unit was stacked and did not have another company to send. They then refused to refund the $75 deductible because the one tech had come by and said he couldn't work on it.

2 years ago

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D kelly Brooklyn, NY

They refuse to honor their agreement they claim issues prior to warranty are preexisting which doesn’t make any sense who purchases warranty on products that are covered by manufacturers warranty, it’s been two weeks still no resolution for products that are used daily in the home, their incompetence has no end

2 years ago

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BOONIQUE Temecula, CA

Scam service.. I have been waiting on a new replacement refrigerator to be delivered for months. Whenever I call the customer service sucks and I just get lied to. They sent someone out to repair my washing machine and it was still broken after the "repair man" left.

2 years ago

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Heather Codding Huntington Beach, CA

If I could give negative stars I would! Literally this is the biggest scam ever!!!! DO NOT purchase this! There is NEVER any mention that you are committed for a whole year of coverage- so now my fridge repair ended up costing more than its worth. I canceled and would rather just pay for repair out of pocket. HORRIBLE!!!

2 years ago

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Bruce Clayton Mariposa, CA

We had a Bosch dishwasher and a Kenmore Dryer stop working in June 2021. Sears Home Warranty sent out repairmen every few weeks for four months and accomplished nothing. On the fifth try (a new man each time), "Emilio" fixed both appliances in a few minutes with no need for parts. How come we had to wait four months for that?

2 years ago

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Deziar Whitlock Buffalo, NY

Horrible! Don’t do it. I’m not even the type of person to leave reviews but they are really garbage. I was told I would have to pay $150 to cancel my warranty. I asked to speak a supervisor numerous times and was told “my supervisor is going to tell you the same thing.” The conversation was so bad I had to hang up them,

2 years ago

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D. Wilbanks Birmingham, AL

This is the worse service I've ever had! I would not encourage anyone to get their warranty. They are inadequate, they dhow up for your appointments late and they are trained to lie to you. I am very disappointed in Sears Warranty. Had I known that I would be treated like this I wouldn't emhave ever gotten their service.

2 years ago

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Dawn Humphrey Phoenix, AZ

I placed a claim thru Choice Home Warranty and they assigned it to Sears Home Warranty to fix. They NEVER SHOWED UP for 2 separate appts! I called Sears and they "said" they escalated my issue but nothing happened!!! Worst customer service ever!!! I had to called Choice back to ask them to assign another vendor because Sears was worthless!

2 years ago

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Ching L Ching Fort Worth, TX

I have repairs for both refrigerator and Dryer 1. Refrigerator - Confirmed appointment 3 times - no show for more than a month 2. Gas Dryer - Technician came three times but didn't fix the issue. Cancel the service call by the technician Will not use SEARS for anything. It is a BIG mistakes in buying SEARS products

2 years ago

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Tony G Woodworth, LA

Absolutely the worst company to deal with. DO Not use this company at all. I’ve waited two months to get my refrigerator repaired, service technician came out four different times to replace parts they ordered and then still could not fix it. Now they are saying it’s not covered. If you use them you will not be satisfied I promise.

2 years ago

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sherri Stafford, VA

We have had this warranty plan for 8 years. They never come when you are told they are coming. They order parts when at your home when they already know what they need to fix it. Then come back weeks latter to fix it. i have been waiting 6 weeks to have my dryer fix. Don't use Sears....

2 years ago

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Vanessa Footman Carmel, IN

Sears canceled my appointment today to fix my refrigerator due to employee quitting their job and rescheduled almost 1 month later. I’m paying for a warranty and I can’t get no one to come fix my refrigerator. Is there another company out there better than Sears due to their inefficient customer service?

2 years ago

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Ulrich and Beth Friese Burlington, VT

Terrible service. Waiting for months now for a replacement refrigerator which they could not fix. Had at least 6 techs come to home before they decided to approve replacement. Now the wait. Cant get a hold with phone - get the run around - no one seems to be able to give you an answer ! Do NOT get this warranty plan !! It sucks !

2 years ago

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PJ Loftin Nashville, TN

Sears Home Warranty does not honor their statements. They will always look for loop holes. They took months to tell me they could not repair my range. Then they refused to replace it and gave me a small amount of money that basically repaid the service fee.

2 years ago

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William Bereki Pensacola, FL

Out and out fraud! Sears refuses to honor their service agreement. They use stall tactics and put customers on hold or transfer them from one person to another none of which can resolve the customer's concerns or issues. They are crooks and ripoff arts. No one should buy or trust Sears to honor their service agreements.

2 years ago

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Jack Boxman Asheboro, NC

True garbage! Tech came to fix our refrigerator and it's worse now than before. Said they would send someone back out but no show. Now they say we have to make another appt. for a tech - 7 days from now Buy anything but sears!!!

2 years ago

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Scott Schwab Helena, AL

Their customer service is horrible, and their service in general is beyond awful, this is the worst company I have ever dealt with, trying to get service work does is almost impossible. I definitely will not be renewing my home warranty service with sears.

2 years ago

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MSB Kissimmee, FL

HORRIBLE! Don’t waste your money! They don’t do anything they say they would do! They make appointments & they cancel at the last moment, they could not fix my washer, they left me 3 weeks without a stove, charged me extra $75 fee & lied about the total amount I was to pay!

2 years ago

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Keith Watson Waller, TX

I have had a warranty with them for 5+ years, and now when I needed it to cover an issue with my refrigerator they refused to cover it. What they said the technician reported to them was not what the technician's report actually said.

2 years ago

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Disappointed Customer New Freedom, PA

SHW does whatever they have to to NOT cover your repair. You can't get a person on the phone to save your life. The NEVER CALL BACK when they say they will. The service people they send seem disreputable at best. Buyer Beware. Look for a different compnay

2 years ago

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cynthia sherman Salem, NH

They are awful!! I have been waiting fir 30 days to have my washing machine fixed. They are still looking for parts!! When you call the wait time is approximately 20-45 minutes. Then they transfer you and disconnect you! Then you wait fir a supervisor for an additional 45 minutes and they disconnect you. They are awful awful awful!

2 years ago

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DickJohnson Vallejo, CA

Their techs lie to customers to sell their home warranty. Then when you try to cancel you get transferred from person to person for hours, never reaching the right department in an attempt to make you give up. They don't answer emails so calling is the only way to get anything done. They should be investigated for fraud.

2 years ago

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Charles Hornbostel Manchester, CT

Can I give them a zero rating?? A complete ripoff. Had service appointment 1/6/21 for dishwasher. Been waiting for part ever since. Multiple calls but they are completely indifferent. Last call asked how long I had to wait until they take action and they just said until part becomes available. "Some people have been waiting over a year".

2 years ago

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Tony Haddad Germantown, MD

This is the worst I've been treated by a company. I reported my aircondition not working on April 28 this is now May 20th and my aircondition is still not fixed and I'm given the runaround. This company should not be allowed to be in business

2 years ago

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Yolanda Richards Rochester, NY

They lie to you from the start to get a sale and the customer service reps clearly are from another country and don't care about your issues. They make sure when you initially purchase the warranty you speak to an employee that live in the United States.

2 years ago

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Debbie Albany, NY

NEVER ever buy a Sears Warranty. If something goes wrong and they can't readily fix it, it is too bad for you. You could wait months to have anything resolved, if ever. Save your money and buy a product and warranty from someplace else.

3 years ago

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M Himmelright York, PA

you need repairs, they talk you into buying the warrenty but never tell you that it wont cover a prexisiting problem, only new problems, Repair tech tells you that the damage he did will be covered and promises a replacement washer...but no. Thats not true and no damage caused by repairman, is covered. Big rip off.

3 years ago

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Eddie Genao Bridgewater, NJ

They are horrible...they hang up on you or keep transferring in hope you will give up on what they promised. They take your money and provide zero assistance! They give you yhe run around as you try to cancel thete service. Do not give them a penny! Hope they go out of business emiditly

3 years ago

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Priscilla Hartman Tarpon Springs, FL

This is the worst service I have ever had!! DO NOT buy this warranty program unless you want to go without an appliance for several months and sit on hold for hours getting the run around. This company was once ok but not anymore. I give them a ZERO!!!!

3 years ago

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Jeff Honolulu, HI

Sears home warranty has been unresponsive to my requests to repair or replace my refrigerator. I've been given several deadlines by which they promised to offer "options" to replace or offer compensation for a refrigerator that cannot be repaired because they cannot find parts. Each deadline passes with no action.

3 years ago

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Mike Stjohn Santee, CA

Just cancelled my warranty,lousy customer service.On hold 15-45 minutes.My stovetop went out its been 6 weeks cant find parts will replace.My stovetop in 2300.00 new wanna replace it with 700.00 dollar one.STAY AWAY FROM THIS COMPANY.

3 years ago

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Peter Brumm Carmel, IN

Took 2 weeks to schedule apt. Technician didn't show. Then, closed the order. I have never seen a more horribly structured bureaucratic nightmare. I will not be shopping at Sears or its affiliates because of how I was treated by customer service. Pitiful.

3 years ago

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Kate Henretta Roanoke, VA

If I could give ZERO stars, I would! Customer service is Terrible. I could go onto the story of my failed repair after 6 visits, The repeated costs, and the HOURS on hold, but to summarize, I will NEVER work with Sears again.

3 years ago

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sam Las Vegas, NV

They give you the run around. Had a service guy out said unit needed to be replaced. A week goes by and I called him. He said they don't use him anymore. I called Sears back they said I would have to find someone to come back out and start all over. Sears lies to everyone. They say it's sears but it's a not.

4 years ago

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Karolina Costa Lawrence, MA

Worst experience. Technicians seems they don't know what they are doing. No support at customer services, even after speaking with a supervisor. Do yourself a favor and stay away from them, too much of a headache, not worth it!

4 years ago

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Sonja Sequim, WA

Deserves one star because the lady cancelled my contract and refunded money, Awful customer service -- the worse I've ever encountered and I've had some bad customer service. Covered appliance that broke and earliest appointment was in MAY! Got a new one from Home Depot. NEVER use this horrible service. .

4 years ago

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Judi Bielecki Newmarket, NH

Furnaces are covered for replacement if they only cost $1500.00. Do not buy a warranty, there isn't one. Throw 69.99 in the trash instead of this service. Sears should be ashamed. See you in small claims court. Total Scam!!

4 years ago

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Vanessa Little Dover, DE

The Absolute Worst!!!! I have been redirected to every department in the company. If you don't have enough service repairman in an area don't accept monthly service payments from your customers!!!!! Let the customers know so they don't waste their money on your warranty program. Very dissatisfied!!!!

4 years ago

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JB Columbia, MD

FYI, for all those who have been scammed (including myself), I called and cancelled my agreement and removed my credit card from automatic billing. Two months later they sent me a bill for the remaining contract balance. I called to inform them I would not be paying. They said that’s fine and they currently do not have a collection agency.

4 years ago

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Timothy E Markley Winchester, VA

It has taken over 30 days for a repair form my refrigerator and stove. After 30 days and 12 phone calls Sears is now assigning a new service provider. Now I have to have another technician visit and wait for the new company to get the parts. Sears Home Warranty is a scam, don't sign up. It will be nothing but hassles.

4 years ago

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Barbara Bates Spring Grove, IL

They sold me the warranty with promises of hassle free repairs and saved money. I got multiple service calls , repairs not completed and deductible fees. Also be clear that if you are unhappy with them it will cost more to cancel than your monthly $50 fee! Overall I had 2 appliances have breakdowns and they fixed neither.

4 years ago