Name: Sears Home Warranty
Rating: 1.1

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Rae Batista Lowell, MA

Sears home warranty is a total waste of money. The only time you get a live voice is when you want to talk about you contact, payment update or new contact information. The number they give you for Sears Home services does not work and Sears warranty cannot even contact them.

1 year ago

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Bob Fish Tallahassee, FL

Just the worst. We're at two months and counting to repair our washer. They came out and said he had to order parts. Some parts came in and the one other part, it turns out, Sears wouldn't pay for it (I ordered it and got it in 4 days). You CAN NOT get it touch with anyone with Sears in this country. The rep set a repair date and no one came out. Looks like another 3 weeks. This is absolutely horrible. Also, you can't complain to Sears. Easy to understand why it went bankrupt.

1 year ago

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silver morona Sugar Land, TX

I'm lost for word but all I know is that it's a terrible company and It's very overpriced i mean you have to pay to book an appointment by that I mean that you have to basically pay to tell them what's wrong with your appliance after which you pay again. Everything about it is overpriced and they don't make it clear on what's in your contract when you sign up for the warranty. They make it sound so easy like it's not a problem but you end up paying every month and you cannot get out of the contract.

1 year ago

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Laura McFarlane Miami Beach, FL

DO NOT BUY THIS WARRANTY. I would give a negative rating if it was possible. The most shambolic incompetent service I’ve ever come across. The worst customer experience ever. To mend my fridge: 3 months and 7 days, 92 phone calls, 15 hours and forty minutes on the phone, 20 hours waiting for no show delivery people. And I’m still waiting ……. A ton of tears and stress. If you enjoy torture, then be my guest and sign up. Clearly sears do not have the processes or the partnerships in place to be able to deliver service. They should be shut down and all customers refunded.

1 year ago

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S Williams New York, NY

Sears Home Warranty has failed to provide the service they contracted to do. They collect the money.... but they DO NOT provide the service they promise. The technicians have been NO SHOW for four appointments they scheduled with no call or notification of cancellation. They simply DO NOT COME to do the work. They then schedule another appointment date weeks later only to repeat the same process. NO SHOW! Sears will take your money but they DO NOT provide the service they promise. The rating is a bug fat ZERO!

1 year ago

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Temeeker Wilson

Donot under any circumstances sign up for the Sears Home Warranty Plan! I repeat Don't, do it! They will not show up on your scheduled appointment time and then have the audacity to assign you up the day they want you to have! Please find some other home warranty service for home repairs because Sears should be ashamed of themselves. They put in a new air conditioning unit in my home less than three years ago and I have to repeatly call them out to fix it! I'm furious as hell and don't want anyone else to get suckered in with this company! Facts!

1 year ago

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Jason M (BioJay) Bozeman, MT

There are no longer any technicians in my geography but Sears Home Warranty did not tell me that information. They schedule appointments with us and when no one showed up they automatically rescheduled for us (this repeated a few times). I was then cut off from accessing my account online, which was the only way to communicate with the company about their services. This is absolutely the worst company service and communication I have experienced with any size organization. DO NOT BUY THIS WARRANTY.

1 year ago

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Kam Danville, CA

I scheduled an appointment on their website for the repair of my refrigerator. I made it clear that it is located in the garage. They immediately charged me $75. When the technician showed up, he said that he will not work on it since it is in the garage.!!!! He just left. I contacted Sears, and spent hours with them on the phone to get my $75 back. They are not giving it back. What a bunch of crooks. My recommendation to anyone who is reading this review: Avoid SEARS Home Warranty.

1 year ago

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Bryan Rowland Asheville, NC

Warranty in past has been good. Lately they are hard to get through to and this is the third time they have called and rescheduled the day they were suppose to come. When service rep. shows up they are the most unprofessional people I have ever seen. Warranty department is like their stores going down quickly. If you buy a warrant from sears be ready to be troubled by scheduling a service call.

1 year ago

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Melinda Van Stone Albuquerque, NM

I called to schedule a repair of my washing machine and I got a worker that did appear to schedule it as I was on hold and then I got a text confirmation but then the call dropped. I then called back to make sure it was a completed request and I got a different worker who couldn't seem to handle the payment at all. So then she asked me if I wanted the membership number and then the phone went silent as if she had it on mute and didn't come back. Terrible customer service.

1 year ago

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Scott Kirkpatrick (Roman8r) Eugene, OR

Would give zero stars if I could. Horrible, Horrible, horrible company. Worst service ever. Took forever to find out what was covered. Took forever to get service. Company never got our names spelled correctly. Customer service is the worst on the planet. When we thought we canceled the warranty they continued to charge us for 2 more months. Now we are fighting them to refund the charges. Buyer beware! It is not worth it. What a scam.

1 year ago

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joan ellis Olmsted Falls, OH

I had a broken kitchen aid dishwasher. After 7 months of sending repair tech, deemed non repairable. They offered me a 600 Kenmore as a like replacement . No even close as 1200 kitchen aid. After 2 more months they raised it 850.00 installed. A month later they said we will send you 179.00 as we can't find a local tech. It cost me 290.00 to have it installed. Customer service just passes the issue around. It was a nightmare.

1 year ago

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Gary Leimbach Westerville, OH

They totally dropped the ball on my repair. I have been without a frig for over a month now. They did not follow up on a part order that caused a further delay. Three times their supervisors did not call me back when I was told they would. Dealing with their operators has been very frustrating as I was on calls for over 2 hours last week and 90 minutes this week trying to get a resolution. Too much hand holding on my part. When all my parts finally arrived they then scheduled me out an additional 16 days for the repair to occur!

1 year ago

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Sears Stinks! Oswego, IL

Awful is not a strong enough word. It takes at least 3 weeks even to get service. In addition, each time I have filed a claim, they have charged me the $100 service 'fee' TWICE. It takes an act of congress to get your $100 back. They sure took it quickly but the same cannot be said to refund you. Do yourself a favor, do not join or get this 'service'. Just, awful.

1 year ago

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Kathy Nugent Secaucus, NJ

Worst SCAM going.. You Pay a monthly Service fee of $50 and then a $75 service fee on top of that should you need to request a repair only be turned down for the repair of a simple Dishwasher Rack.. First off what kind of product falls apart in 6 years and a Dishwasher Rack is not covered?? Then to add insult to injury they wanted to charge me $95 for canceling the the entire Warranty Package.. these people have more Nerve than a Bad Tooth and consumers need to be warned.. We will NEVER BUY A SEARS PRODUCT AGAIN.

1 year ago

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Cindy demambro Nashua, NH

My dyer isn't working we have a warranty they sent a contactor to fit it and he never fixed it. He told me that was wrong he told me he order the parts and he was be back it fix it . I get a letter from sears clams department telling me that there is nothing wrong with my dryer and the repair man never order the parts when I have proof he did and the dyer is still not drying the clothes .

1 year ago

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Tiffany Swenson GA

Worst customer service ever. Don’t try to call claims department, nobody will answer even after hours of waiting and days of trying. Even their other departments say how bad that department is and wish you luck. The only way to get a live customer service agent on the phone is to say you are canceling your service. I have been trying to reach claims department about a refund for 3 days and still no success.

1 year ago

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Cheryl Croft Goodview, VA

I purchased the home warranty from Sears since they were coming out to replace a bake element in my downdraft range. 3 months later I starting having a error code on my range . They came replace the part twice problem was still not fixed. Then they stated we cannot get the part. As for them replacing my range they would not although their warranty states if they cannot fix it they will replace. They refused to do replace! I do not recommend Sear Home Warranty Plan. My range is 3 1/2 years old . I paid 3,300.00 for my range. FALSE ADVISTERMENT ON SEARS WARRANTY!!

1 year ago

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Loren Joliet, IL

This company is trash !! Please don’t call them ! I’ve been trying to fix my freezer and every time a technician come is a different issue! They always send someone new and they haven’t return my money back !! Their 90 day guarantee is a lie! I’ve been calling customer service and every person tells me something different. So I already spent money in a freezer that hasn’t been fixed yet since January !!

1 year ago

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James Mitchem Bolingbrook, IL

I have Sears Home Warranty and the service is terrible. I have been paying $48.00 a month for years. The compressor went out on my refrigerator and I called Sears. I had to pay the $75.00 deductible up front. It has been seven days and my refrigerator has still not been serviced. The tech is blaming Sears, Sears is blaming the tech. Bottom line, I am getting g the run around. As soon as I get my refrigerator fixed I am going with another company. It also takes an act of God to speak with a real person. They are awful.

1 year ago

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Rola Katy, TX

If I can give them a zero star I would worst company ever stay on hold for 2 hrs and when they answer they send you a technician to try to sell appliances or AC or anything he can someone came to look at my ac because it wasn’t cooling enough he said nothing wrong with it I called again because my home temperature was 82 degree and he said the same because it was the same company but he went to the attic and after he left the degree 90 now upstairs trying to call or chat anyone nothing work

1 year ago

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Melissa butler Lawrenceburg, IN

On hold for 2 hours so far. Recording stated no technician to fix in my area, looking to locate someone please stay on hold. 3 years ago we had Sears come out and fix a heating problem in our oven. The technician came out analyzed problem, brought part to fix the following week . We bought this Warranty Based off of the Sears name. Don't do it. 2.5 hours later they answer. The service that assists is in Argentina. They want the 75 deductible before they come out. If they don't have anyone in my area to service, and the person in Argentina (Jake) is taking my bank info. Why would I do that.

1 year ago

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RipOffReporter Chicago, IL

Would have given -ve star if I could. Did not disclose has to paid at least 1 yr ($600). When service calls are made, issues will be considered "structural" and not covered. Still have to pay $75 to have a call under the "warranty". The $75 is the average service call cost these days. So the "warranty" actually not doing you any good for "structural" problem, which is almost all issue encountered. Hell of a way to make $!!!!

1 year ago

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Cory Arsenault Carrollton, VA

This company is absolute garbage. I had a technician to come fix my ice and water dispenser, the fridge still worked otherwise. The technician came, replaced parts, said it would be back to temperature in 24 hours. Fridge immediately started to warm, we called the next day because the fridge was at room temperature. Now two days later we have lost all food, and they cant get someone here for another week. They offer no reimbursement for food, meals, or to buy a temporary fridge for a problem their technician caused.

1 year ago

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Luz Portal Miami, FL

I had a terrible experience with Sears. a technician signed my daughter up into a contract we never asked for. He promised a free visit if we enrolled into the Home Warranty Plan, when we asked if there was a cancellatio fee or if we were going to be forced into a timed contract, he said no; everything was a big lie from the beginning. They charge cancellations fees ($95) and they place you into a timed contract.

1 year ago

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Robert Bengiovanni Freedom, NH

Sears home warranty on our refrigerator has been horrible. Cannot get a resolution. Have been without a refrigerator for over a week. Service appointment scheduled, no one showed, no one called, can't get anyone on the phone to resolve. Supposedly our issue was escalated to their Overflow Department, but have been on hold for over an hour. This is the 3rd year that our refrigerator has been not working, not cooling, and lost its freon.

1 year ago

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zoe Lee Honolulu, HI

After a month and a half and four visits from repair people, one of them deeming my dishwasher Irreparable, i’m back to square one with trying to get someone to order a new dishwasher. I can’t even explain the Mayham we’ve gone through. Today after the technician came out again and said he had already made notes that he couldn’t fix it, I had a migraine headache and thought I was going to lose my mind. We’ve call this company over 30 times. I think a class action suit should be filed against his company. Anyone willing to join me?

1 year ago

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Sean Dasalla Maplewood, NJ

Terrible, all about. This was a stressful experience trying to even ask and get strait forward questions even prior to service or product prices accuracies. They’re not very consistent in product prices from employees on the phone and in person. Maybe their just confused from being backrupt and ppp loans and over flooded market. They don’t seem to really care much.

1 year ago Edited May 16, 2022

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Craig Oxford Edinburg, TX

Sears sent a tech for AC service here in Edinburg Texas. The guy that came didnt see that the motor on the fan was burned up, he didnt see the compressor and attic unit was covered in ice, and he didnt see the pan and the overflow pan was full of water. He told us everything was fine even though the unit wouldnt run. Left us without ac for 5-7 days. He came out 2 times and still couldnt figure out what the problem was. Im glad to cancel this phoney service. They dont have skilled techs in any trade and are a waste of money and time.

1 year ago

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Boonma Yongprakit Denver, CO

If I can give a 0 star I will, Our garbage has been leaking for over a week. I called the customer services and got connect to the call center in the Philippines. They have been saying that they will send email to confirm the appoint each time but nothing had happened. We can't use our kitchen sink for over a week and Sears Home warranty doesn't seem to care about it. So if you are looking for a Home Warranty for your house don't go with them. I forgot to mention that the $100 deductible was collected at first phone call when I filed the claim.

1 year ago

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Dr .Regana Babette Hill Atlanta, GA

Sears Home Warranty is a joke. They do not explain about the things they do not cover until the repair is too expensive. Their customer service is horrible.In addition, they outsource repair companies who are sub standard and do not cover the parts if that company fails to deliver the expected repair. i am disgusted with Sears and they should not be allowed to continue to offer these warranty plans.

2 years ago

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craig bray Alpharetta, GA

Nothing had the services for 6 years and got worst every year Currently have 2 claims in for a light switch since November and still have not be repaired Also had another claim for a over oven range and I had to pay for the repair myself since they only have contractor's that works 8 to 5 week only no after hours or weekends never dealt with this when they had in house techs did have people not coming to the appointments but work done This is my last month with this company I will not deal with this anymore lies not honoring their services agreement also well over price

2 years ago

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Creig Shockley Medina, NY

I had to tell both technicians what actually needed to be replaced. One part on my gas stove and one on my dryer. The tech working on the stove had to YouTube how to repair the issue and I ended up repairing the dryer with the parts that were shipped to me. Only thing these guys are good for is ordering parts. Tried to cancel the warranty that over 2 years has cost over 1200 dollars. Only had 200 dollars in parts, could have saved a ton of money and just done it myself.

2 years ago

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Mary Lou McClune Blue Springs, MO

We are just a few days from 1 year dealing with Sears customer service, parts and warranty. Giving a 1 star is a stretch, all departments, communication, resolution is an "F". There has been horrible service and no one wants to take accountability. All correspondence with part(s) has been nothing short of misinformation and lack of commitment to the consumer.

2 years ago

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Brian R Wake Forest, NC

Holy mother of God, this organization is horrible and in place yo rip you off. Don't even THINK of using this service. Call for help, get someone to transfer you to another useless person, repeat until you get fed up and hang up. No one will work on your situation, no one will assist, no one will call you back. You are alone with your problem and out of the warranty cost. This is not the Sears of years gone by. This is the anti-Christ Sears.

2 years ago

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Coral Neurohr Roswell, GA

There is no way in hell that I would ever use Sears home warranty ever again. It is such a joke! It is a total rip off, I kept having to pay my $75 deductible multiple times and the issue that I had never got fixed ultimately. The people they sent out brought the wrong type of dryer and then they asked me to pay another deductible payment in order for someone to come back out. NEVER use their warranty program!

2 years ago

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Kathleen Cook Sugar Land, TX

We have been battling Sears Home Warranty for two years to get our KitcheAid range repaired. Appointments are canceled, parts don’t arrive or are faulty, unqualified repair personnel are sent. I’ve been qualified for a new range since the beginning of December 2020, with the check “in the mail”. As of today (2/6/2022), I’ve received no compensation from Sears. I’ve filed a complaint with the Texas Department of Licensing and Regulation. I believe I will have to obtain the services of an attorney to get compensation from Sears. DO NOT PURCHASE THEIR WARRANTIES.

2 years ago

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Lori McKinley Molalla, OR

Working with Sears and our extended warranty has been a nightmare. We are now being asked to pay a bill, even when the service order says that we are not to be charged because of our warranty. We have spent hours upon hours trying to resolve the issue and have been ignored at every turn. I have even disputed the bill per instructions and yet the bill keeps being sent with no acknowledgment of the dispute. Also note- the oven was never repaired.

2 years ago

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Abdul Shararah Austin, TX

This actually should be a -12 star review. I have a Kenmore refrigerator, which I have been trying to fix for one year. With no luck. The compressor failed and the replacement never worked. Every time they send some one out the appointment gets rescheduled when they show up they wont touch it. The compressor has a 10 year warranty. This is CLEARLY FRAUD and the attorney general and consumer protection needs to be involved

2 years ago

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Cyndie Nester Rochester, NY

what a disgrace! my 80 year old parents have had customer service workers lie constantly to my parents who are having to go to a laundry mat because they refuse to replace a washing machine sears sold them and stopped working after only 3 years. The Customer service team is uninformed and again lies as to when checks are being mailed ......its been three months since the " check was in the mail" A family lawyer will be addressing in a formal way soon.

2 years ago

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Richard Duggan Port Saint Lucie, FL

should be a zero star. the freezer section failed twice in two years. $$$$ of food waster. Sears determined there was no problems that was covered by their food replacement warranty. 1st time electric went out for 10 minutes, refrigerator failed to restart. unfortunately, we were out of town for 2 days. 2nd time, ice cube maker failed to shut off filling the freezer section with water then freezing it. even when the tech replaced the ice cube maker, sears failed to compensate for the wasted food. this warranty is a joke. I definitely woud not buy from sears appliance ever again.

2 years ago

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Cherie Wilcher Prescott, AZ

DONT BUY SEARS WARRANTY. I have requested repair for hot water heater, ceiling fan, garbage disposal and in the 2 years I was stupid enough to buy this warranty they never fixed anything. They always send me to a service department that doesn’t make calls in my area and then when I tried to reschedule, they’re unable to accommodate. I finally canceled the warranty and even that was a hassle. Terrible experience!

2 years ago

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Sonia Seattle, WA

Do not purchase the warranty from them. They will tell you, you can cancel at any time but you can't without paying a penalty fee. The technician that came to fix my appliance stated that we can cancel at any time and failed to tell me that in order to to do that there's a fee involved. It is a contract for a whole year. I will never use them again. Horrible way to do business!!

2 years ago

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Mike Raymond Greenfield, MA

I have had Sears here for the 4 times for the same problem. Refrigerator and Freezer not cooling. 1st time new compressor, after first visit. Second time new refrigerator evaporator. Now they are coming again on 11/30 to once again attempt a repair.

2 years ago

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Penny Carlsbad, NM

TERRIBLE..I wouldn't even give them 1 star but you have to put something...they don't have service techs to do the work..called about repair on my water softener and they gave me an appointment for a month out..they said they didn't have any other dates...day if appointment the dispatcher called at 11:00 and said the service tech had called in sick...then they wanted me to reschedule for another month out...that is totally unbelievable!! They take your money for your service contract and can't get people to come out and service...this is FRAUD!!

2 years ago

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loco perro Columbus, OH

We have several appliances through sears Protection plan. Our dishwasher has been broken for three weeks and we keep getting promises that I will get a phone call and someone will help us. Boston Joe’s from Manchester Ct , called at the last minute to cancel after staying home from work , to say technician called out sick . The lady was rude and nasty ! Then she told Sears warranty that they came to our house and fixed our dishwasher and they never showed up ! She needs to be fired !!!! I wouldn’t recommend this warranty program

2 years ago

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Jennine Stevens Medford, MA

Terrible! They came to look at my refrigerator and 2 days later it stopped working . Then a repair was scheduled and the guy called to say he was going to be late, he never showed. Finally, it was determined we needed a part. It took a month for them to say we could get a replacement refrigerator because the part was unavailable. It took over three months to get it. Then, they refused our food claim! Some unknown process wasn't followed, we were never told of the rules....I think they made it up. Many calls and no answers, they hung up on me a few times. They are the worst!!!!!

2 years ago

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WILLIAM ZSCHOCHE Glencoe, MO

Really lousy service. I highly caution anyone even thinking of doing business with them. Very long repair times. They owed us a $1,000 payment for a refrigerator they could not repair...I complained to the Missouri Attorney General and they had a special section devoted to 65+ year old people who are also a veteran...the AG pounced on these people and the $1,000 check was sent via Fedex within 7 days. I have cancelled my plan with them and Sears is continuing to charge my credit card monthly...Chase has refunded my money at least three times and Sears just keeps on charging!

2 years ago Edited February 14, 2022

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joseph flores Scotts Valley, CA

They guaranteed if the could not repair our refrigerator, they would replace it! For 3 months they kept trying to replace our refrigerator with one that did not fit! Finally they offered a buy out with money that would not cover the price of a replacement!!! We are canceling our warranty as soon as we get the payment! Do not get this warranty service, they are horrible!

2 years ago

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buck Krusen Ellicott City, MD

I would not even give them a one star but that’s all allows me to do they change the contract without letting Without letting anyone know they take a vantage of senior citizens they have no one in the network to help you out then they drag you want for three months and then tire oh that’s not covered poor customer service will never recommend anybody use this service

2 years ago