Name: Sears Home Warranty
Rating: 1.1

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Kimberly Rehmeyer Rockport, ME

If I could give SEARS a negative 5 stars, I would. WORST company to deal with ever, next to Best Buy. High monthly cost, blames user for damage, does NOT honor wty, and charges an additional $100 fee per visit. We used the washer 3x in a year because we don't live here full time. It's broken AGAIN and they said it's our fault. NEVER again will I used or buy from SEARS. Warn everyone! And just try to schedule a visit or get a person on the phone. they must hire three dummies to run the place.

4 years ago

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Allen Sr. Olympia, WA

I've had the Sears Whole Home Warranty for approximately two months now with 3 claims. Had no problem with my kitchen appliance and plumbing claims, but it was over a month long wait to have an electrician out to complete the 3rd claim, so I canceled this claim. Had I known there would be possible long wait times for some claims to be repaired, I would have given this Warranty Protection Program a second thought (:<)

4 years ago

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Beatrice Precious Astoria, NY

If I could give this service less than 1 star I would. I have had nothing but a horrible bad experience with this company. I have had Sears Home Warranty Services for 3 years, that is 60 bucks for 36 months, I used them about 5 times . To be honest the work was minimally satisfactory, but I kept them. Now I have learned my lesson, how horrible they really are and have cancelled my account. Do not and I repeat do not use their services.

4 years ago

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C O Birmingham, AL

Horrible experience from start to finish. Technician cancelled 3 times. Replacement microwave never delivered after company rescheduled multiple times. I finally went to warehouse myself to pick it up. After requesting not to have first technician back again, Sears scheduled for him to come for the next repair. Calling customer service requires multiple transfers and at least 30-45 minute wait time to get to a person and even more time to resolve the issue with multiple calls. DO NOT use this company!

4 years ago

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Faith Sutton, AK

I have been calling Sears Home Warranty every week for 3 months trying to get someone out to repair my washer, and do my dryer’s annual maintenance. Each time, I’m told they can’t find a service provider in my area but that Sears will call me back in 72 hours to schedule someone. Sears has NEVER called me back. I can NEVER talk with a supervisor. I want all my ones back, including for the washer and dryer!!!

4 years ago

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MLG Lakeville, MN

Sears Home Warranty is a joke. Do not waste your money. We called them out for our washing machine, needs to bearings, the technician scheduled an appointment with my husband when he was here for today. Never got a confirmation, so I called Sears to confirm. NOPE, they are still waiting for the part, it will be sent here 7-10 days from the first visit, THEN we can call to make an appointment. I have not done laundry in 5 days, it's getting so bad. I'd have been better off buying a new washing machine. I'm going to cancel as soon as this is fixed. I will never use them again.

4 years ago

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Carlos Jersey City, NJ

I did call for my refrigerator that was not cooling. They scheduled an appointment for a week after I called them, meanwhile the refrigerator died, no way to get them sooner, the company that serves my area is from Brooklyn and only twice a week in the area; today when they arrived they said they have to order the parts and I might have to wait another week!!!!!

4 years ago

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John Dess Hot Springs, AR

These people are dishonest and act in complete bad faith. Customer for 4 years with minor claims. A/C fan blower motor goes out. Out of A/C for 8 days when they finally send wrong part. Options were wait another week or hire their service provider to fix and seek reimbursement. SHW offered less than 1/2 of my cost, and still have not remitted after 30 days. Spent 7-8 hours on 20+ phone calls and emails asking for service and help. This company is totally corrupt.

4 years ago

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Sarah Federal Way, WA

Had the appliance warranty and upgraded. But when the furnace stopped working they said it wasn’t covered because of a pre existing condition. Also they said it had only been on warranty for 8 days so no. Basically they called us liars. The furnace worked all winter and then stopped. Now calling back and forth with them is ridiculous. Then they said they would pay to have a new one installed if we bought it. Now they say they never said that. Don’t buy sears....

4 years ago

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Tenika M. Fayetteville, GA

Complete SCAM, the technician sold us on the warranty saying pay $100 deductible and problem resolved. NOT the case, I called to cancel because the services were misrepresented to us, and was met my RUDE ROSA. I'm currently on the phone with Jordan who is beyond helpful, hopefully we reach a resolution...if not I will be back to continue this review.

4 years ago

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Scott Montclair, NJ

I've had no trouble on the phone and they will come - usually a few days later. BUT ..... they have repaired the same problem on my washing machine four times now. I am told by the techs that they use inferior, refurbished parts (which, by the way, usually take up to two weeks to arrive, then I have to make another service call). So they appear to be unable to do a professional fix to keep the appliance operating. Let's see what happens when they come this Thursday for yet the same problem.

4 years ago

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Laurin Camden, SC

CONSTANT LIES!! every year something goes wrong with my ac unit. I always have to wait at least a week for them to show up. They never come on time. When they do, they just diagnose the problem and say they have to order part. They never come back when promised or show at all! I suggest 2nd wind. They came when they said and fixed it right away. Their "service" is a joke. My elderly mother should not have to run down people to do what she pays for when she needs them shes left to suffer in a hot house for days on end. Shame on you sears.

4 years ago

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Bri Loftis Plano, TX

TOTAL SCAM - complete fraud! Don't waste your money. They lie! I was told a month ago a part wasn't covered for my dishwasher, but the repairman found another part they said was covered. The parts man didn't order it and now they say it isn't covered. I had to call - they should have called me. They are LIARS and take your money with ZERO service!!!!!@

4 years ago

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David Anaheim, CA

After 11 months paying the monthly 49.99, my dryer stopped working. I called to have a technician come out on Thursday May 9. She said she could not find the part. Also she stated if the part is unavailable I would have the option to either accept a check or choose from a list of qualifying models to replace. the bad gas dryer. The following Tuesday, I was offered by phone $23.47 toward a new dryer. I declined. Instead I bought a new one for $901.03. I plan to give them a chance to reimburse me in full.

4 years ago

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Cindy Bronkhorst Elk, WA

SCAMMMMMM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This company is a complete scam! We just paid their fee upfront and now we have a claim and they say they don't have any repairmen in our area!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! When we asked them for a refund of our $500 by their calculations we would OWE them money!!!!!!!!!!!!!!!!!!! Scam!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

4 years ago

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BABAR AHMAD Manassas, VA

TOTAL SCAM!!! WORST SERVICE EVER!!!! LONG LONG HOLD TIMES....They declined my claim because of maintenance, I showed them multiple maintenance records, but they denied the claim stating that I might have paid for the maintenance, but the company may not have done the job properly and that I should have check to make sure. THEY ARE MODERN DAY CRIMINALS!!!! CHARGING ME $70 A MONTH AND CANNOT CANCEL WITH A PENALTY FEE.

4 years ago

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Cat Burg Spring, TX

Home Warranty is not a real thing! If I could give a negative rating I would! We have been 6 weeks without a working dishwasher. One of the assigned technicians broke a copper pipe. Another technician came and said the other technician broke it. No one will take responsibility for the damage. I am switched from person to person while listening to annoying music, only to get put on hold again. Sears and Sedgwick pass this back and forth and nothing is done. No one seems to know how to resolve our issue. The lack of ability to get anything done is astonishing.

4 years ago

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mark Shurtleff Frisco, TX

We just had an ice market that didn't work on a $2850 LG refrigerator. They came out 3 times ordering the wrong parts etc. and couldn't fix. They ordered 3 more parts including a new compressor etc. They came in put all those in and guess what no ice and freezer and refrigerator don't work . All groceries ruined, no one coming out until Tuesday and no supervisor to talk to. I hope they didn't ruin my refrigerator, They can come out for 3 days. No refrigerator for weekend.

4 years ago

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Regina Mesa, AZ

I wish I could give them 0 stars! The WORST company to deal with. We pay the $49.99 a month for them schedule appointments that never existed, tell us the technician is on his way when he's really not, tell us we have 4 different service appointments for the same issue, but really there never was a service appointment. I would not recommend buying anything from Sears let alone their warranty! Horrible.

4 years ago

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Lisa West Palm Beach, FL

Do NOT purchase a Sears Home Warranty...you will regret it. My fridge broke and I was without a fridge for a month and a half and had to call DAILY to get them to finally replace it. Now I'm trying to cancel my agreement as the headache of dealing with them is not worth the plan and they say it's a year plan and I would have to pay a penalty. You will never get the same person on the phone when you call and each person tells you something different. ZERO STARS!

5 years ago

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JGander Lakeland, FL

After having Sears for several years and being happy with their service they completely changed their plans. We had an issue with our A/C under the new plan and they sent someone out ($100 to show up) they took 3 hours to figure out that the pan inside the air handler was cracked and that was why the system was leaking. The next day we got a call saying that the part and service was not covered because we broke the pan that is INSIDE the air handler. Called their service department and got told "too bad, this is what the service guy said, suck it up or pay $900 to cancel."

5 years ago

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Dennis Briggs Frisco, TX

I foolishly thought it would be a good idea to sign up for the warranty service. I could not have been more wrong. Over a three month period, I have had no less than 8 technicians out to my home to repair a four year old washer. It is till in disrepair. I am beyond angry and upset. I can't wait until this contract ends and I will be done with Sears forever.

5 years ago

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Unhappy customer Fontana, CA

Sears warranty sucks I have warranty on my refrigerator and been broken since February and until this date it does not work they have been here to fix number of time the recent visit was April 9, 2019 and it does not work still. All they do is fix it with not luck I have the best warranty that it gets replaced if it doesn't work lemon law. I guess not!!!

5 years ago

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Keri West Monroe, LA

The only reason I gave 1 star is that 0 stars was not an option. I am scheduled for my 5th visit by repair technicians for a dishwasher repair. I have had the absolute worst technicians, the worst sears service customer service representatives and still no resolution with my dishwasher. When I wanted to cancel my service contract I was told they would send a bill for what had been spent on the dishwasher to this point. Definitely not worth the money I am paying monthly. They have overall poor ratings for a reason. If you are considering home warranties— STAY AWAY FROM SEARS

5 years ago

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Darrell Spencer St Louis, MO

In September 0f 2019 they came to fix my gas oven. had to fine the part for it since it could not be fix. Did not hear from them for a month. Called them to follow up, they could not fine the part for it. I was informed if they could not fix it they would replace it. I gave them all the measurements of the oven. To this date April 03, 2019 my wall oven has not been replace.

5 years ago

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Mary E Barber St Louis, MO

Scheduling was a nightmare, and they made promised to make up for the THREE full days I took off for work to wait for no-shows. However, they kept none of them. Problem resolution was an exorbitant waste of time with no resolution.

5 years ago

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Bill Jones Shreveport, LA

Our Kenmore dishwasher went out so I called Sears Home Service. The technician said if we bought the Sears Home Warranty that our dishwasher would be covered. I would have to pay $99 for the service call & the $69.99/mo for 12 mo. So I did. I could go into a lot of detail but the bottom line is that for 41 days we had no dishwasher & Sears could never find the parts. I asked to cancel the contract & give me refund. I was told I wold have to pay $35 to cancel and get no money back. Sears Home Warranty is the worst!!!!!!!

5 years ago

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rosalind tucker Centre, AL

sears replaced seal on my freezer 3 times and the problem is still remaining. Also ice maker has been replaced 2 times. It is leaking still. technician came today and said setting was set too high, so why didn't he fix that in the first place. I will wait to see if that works. It took them 3 tries to repair my dishwasher. When I call home warranty they can't get me to a supervisor and don't want to hear complaints, I don't think technicians are well trained.

5 years ago

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Anonymous Canton, IL

For 4 months they tried to fix my stove, including 3 visits by repairmen and lies from the customer service department that they were sending my case to the authorizations department to provide money to purchase a new stove. This last time I tried to complain, they said they would try to fix it one more time even though they repeated could not fix it in 4 months. I cancelled my contract to cut my continuing losses of $50 a month for a useless contract. Crooks. Do not ever buy a Sears Home Warranty.

5 years ago

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Ak Round Rock, TX

I regret to buy home warranty through sears. They are not good at all. I bought their full house plan for $69.99 monthly, and when i call for service repair guy was worried about $100 deductible after i paid him, he told me what is wrong with my garage door which of course sears denied to cover under warranty. i called right away and cancelled my service and to my surprise i had to pay $25 service fee for cancellation. please stay away from sears home warranty.

5 years ago

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T Davis Clinton Township, MI

Sears repair persons does not keep scheduled appt time slots. Nor do they reach out to clients and provide updates on when repair persons will come to your home. Customer service dispatch area rude and did not help 1 bit. Kept me on how for a total of 15 mins. Just to tell me what I already knew. My repairman is running late. They never gave me an updated time to expect repairman. Still waiting its 6pm , my appy was between 12-4pm. What gives???

5 years ago

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Z Underwood Tallahassee, FL

The one star is for the technicians sent (eventually) for our three claims, who were good. Otherwise it would be zero. I have filed a complaint with the Florida Attorney General's Office about the promised payment for a replacement refrigerator. First, it was 5 to 7 days, them 4 to 10 days. When the check had not arrived after 14 days, it would be 48 hours after that, then 14 business (not calendar) days after that

5 years ago

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Cindy Hill Columbus, MS

I waited 3 months for a repair on my washer. First a refurbished part was put on then it failed then they sent another refurbished part which I said no. I went on Twitter and thought the customer relations was helping. They didn’t so I cancelled and am demanding a refund. Totally not the Sears it was many years ago. Don’t be fooled after they sell the policy then you are put with Cross Country that handles most calls from the Philapines . All they can do is read off of a list and lie.. I am beyond livid and will not stop until I get satisfaction!!

5 years ago

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Joanne Matteri Patterson, CA

The warranty claims dept lies every time you speak with someone. I had a claim on 11/7/18 to repair double ovens. They were working until they died 12/24/18. Unable to cook Xmas Eve and day dinners. I had to start a new claim. I was told I would get new ovens or check. I opted for check. They have yet to mail it. DO NOT USE THIS WARRANTY COMPANY. SEARS NEEDS TO GO OUT OF BUSINESS.

5 years ago

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PW in New Jersey Rockaway, NJ

DO NOT waste your money! Still waiting to replace a frig that could not be repaired. Lost Tech notes and since I did not renew contract they could not help in ANY way. Record your interactions with them since they will not make good on what they are selling. Will need to report to Better Business Bureau, ughh! I paid over $660 for nothing. Supervisor could not even assist.

5 years ago

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Jason Greer, SC

We have a washer that needs repairing. Sears has failed to show up four appointments in a row. They call after the window is over for the appointment with one lame excuse after another (it’s snowing and the technician can’t come is my favorite on a 60 degree day in the south). My wife and I have spent many hours waiting for a technician to come but none have shown up. Still waiting. Two months in.

5 years ago

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Jay Houston, TX

If there was an option for .5 stars they'd get it. My AC has been out for months and they still haven't gotten it fixed. I bought this AC from Sears 5 1\2 yrs ago and it's basically been done since July with no repair in sight from these folks. I will never buy another product from them...... Oh wait..... They're going under, can't imagine why.... And don't get me started on there useless c Customer Service Department, most horrible that I have ever dealt with............😠😠😤😤

5 years ago

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Jean Kingstree, SC

I took out a Sears Home Warranty on June 2018 on my Refrigerator. The tect came out and fixed it, Jan 2019 the same thing the sensor went out again. I called Sears and was told I still have to pay $75.00 when the tect comes out. I was told the warranty on the part was only 60 days. I pay $50.00 a month for their warranty and now they want $75.00 to fix the same thing they replaced in June 2018? When pigs fly!!!! When my contract expires, it will be good riddance!!

5 years ago

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Rafael Albuquerque, NM

I just purchased a home, and the heat went out, so it's 50 degrees in here. I attempted to make a claim, and they said my coverage didn't start yet, and that they'll consider it a preexisting condition that they won't cover. The previous owner had coverage, that would've filled the "gap" but sears won't cover that either. Their customer service is a jumble of redirection and extensive hold times, and then I've been hung up on twice. Like any insurance company, they'll find what ever way they can NOT to pay. I see now why sears is going out of business, and I say good riddance.

5 years ago

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Sarkis O. Glendale, CA

I had an AC problem at my home, and contacted Sears Home Warranty which I had been paying for over 2 years, without any claims. From the get go the experience was horrible. After 7 months, the issue is still not resolved, and outside of a nominal amount, they have refused to pay anything. If I went through them, I would save less than 10% of the overall cost of replacing my AC! I will definitely cancel my service! my advice, DO NOT WASTE YOUR MONEY NOR YOUR TIME by buying warranty from Sears!

5 years ago

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Lisa Lee Gladstone, OR

I been on hold everyday on my lunch trying to cancel this warranty. I bought a brand new refrigerator in September and it is a defect it has not been working since Dec 14th we went through Christmas and new years and the part which is the main brain of the refrigerator is on back order. i have had to buy a used one since and put it outside did they think we were suppose to live out of coolers all this time? I have a mom and aunty with Alzheimers I would like to get everyone together and form a CLASS ACTION SUIT this unacceptable I cant find anyone to cancel my warranty 0 STARS!!

5 years ago

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Byron H. Ashburn, VA

I have been waiting over 2 months for a repair of an GE Cooktop burner. in 1 week I was told by sears that the part I need is no longer manufactured. I have been waiting 2 months for Sears to come and replace my cooktop. They have been delaying service and giving me the run around each time I call. Sears Service is horrendous. I would not recommend anyone to purchase any services from them.

5 years ago

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DEE DEE Georges Mills, NH

They will never pay a claim EVER. They will tell you the service provide has to preapprove then put them on hold for hours when they call while you pay the repairmans hourly rate. If you try to cancel they will keep telling you you have to call back. YOU WILL NEVER GET A DIME AND WILL HAVE TO FIGHT TO CANCEL THE MONTHLY PAYMENTS DO NOT USE THEM

5 years ago

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Renee Lake Stevens, WA

This warranty is terrible. I have been without a dishwasher for 3 months. We are on our 4th repair technician. I've called them 6 times and been hung up on 3 times. Customer service has stated that their own repair guys are "worthless". At $1000 a year and $100 per service call you are better off burning your money and slapping yourself in the face, then going and buying a replacement appliance. This company is incompetent at best and predatory at worst.

5 years ago

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Janise Drury Buras, LA

Worst warranty ever!!!! Get the run around on the phone, wait weeks for repair appointment then tech doesn't bring parts needed. Still waiting for part he supposedly ordered for over a month. Sitting here on my phone for over 40 minutes waiting to cancel this bogus warranty. Total waste of time and money not to mention the inconvenience it causes.

5 years ago

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Tedd Castle Rock, CO

DO NOT SIGN A CONTRACT. First, even though it used to mean something, this is not Sears, they’re just using the sears name for a fee. If ( and it’s a big if) they call you back you can expect a 2-3 week response for repairs. If you attempt to call them, expect being on hold for over 30 minutes, and then WHATEVER YOU DO, don’t express any frustration regarding their poor service, they will hang up on you. This is a sham. Also, when you cancel the contract, expect them to not acknowledge your request and keep charging your account. Stay away, far, far away.

5 years ago

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Jasmine Eli Killeen, TX

If I could give 0, I would. Kenmore washer did not operate correctly when delivered 2/21/17. To date, 1/5/19, motor replaced two times with third pending service visit on 1/4/19. Transmission replace two times third pending. Control board and agitator replaced two times. Piece of junk has been broken completely since 10/2017. More than 13 home visits and $3,000 in repair attempts. Website indicates Home Services Company will not close due to bankruptcy. RUN AWAY FROM THIS SCAM COMPANY AND DO NOT LOOK BACK.

5 years ago

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Robert Wright Covina, CA

First of all, I had to wait 1 month for an appointment on my refrigerator. Then, they canceled on me the morning of my appointment after I had to take time off of work to keep this appointment. Then you have to go round and round with the automated system to reschedule. The options to reschedule were 3 weeks out!!! What kind of customer service is this???? They canceled on me so they should bend over backwards to accommodate me. It's not my problem that the service person called in sick and they have no back up. Every good company should have back up personnel.

5 years ago

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Anlin Oceanside, CA

The worst home warranty I have ever had. I had a Air-conditioning problem last year in summer, they couldn't fix it until winter. Close to the winter, I had a furnace problem, they came and told me there is one part missing because of which it is not covered. I had a washer drainage pipe leaking, they came and said it's inside the wall and is not accessible and thus is not covered. Now I am calling to cancel the service, I have waited for 29 minutes before some one take the call and after checking my identity he let me waiting, while I am waiting I am writing this review.....

5 years ago

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JWalker Meridian, MS

1. It is impossible to reach anyone that speaks English as a primary language at SearsHW. 2. Repeated “transfer of calls” within your initial call, while placing you on hold until you hang up. 3. Telling me to, “call back at different number”, 4. Left on hold 45 minutes. Deliberately. 5. All of the above? Probably in the company manual! •Worst management EVER. •Worst customer service ever. I’m sure the CEO of the company still takes home a nice bonus at the end of every year, regardless!

5 years ago