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Sears Home Warranty

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3.3

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Kyle M Phoenixville, PA

Just stop reading the reviews and stay away. The time and effort you have to put in just to get someone to come look at your appliance is amazing. We are 3 months into trying to get our broken washing machine replaced or repaired. 20+ calls, 5+ visits and still no replacement or fix. Sears blames it on the 3rd party repairman who blames it on who Sears has farmed out the warranty to who blames it on Sears and around we go. Countless hours and $ wasted.

5 years ago

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Dale Robertson Underwood, IA

Preventive Maintenance Heating system check (I had to get a contractor as they had none in area) found a crack in the heat exchanger. Sears Home Warranty (Cross Country Home Services) advised they will not cover as it is a pre-existing condition. Contractor says unable to determine when. Hard to contact, communication is terrible and confusing. When purchased, sales person advised if operational it would be covered if repair or replacement would be covered.

5 years ago

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Darlene Lakeland, FL

Worst experience ever! AC problem they came paid $100.00. 2 days later it broke again. Called them back the charge us another $100.00 and said it is different issue waiting on part for week I have called everyday and it takes on average 45 minutes to be shuffled from departments only to get disconnected. I even had them send a sales rep come out for a new unit they came still waiting on quote.

5 years ago

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Alma Houston, TX

My washer machine broke the lady said if I get warranty there was a one time fee to have technician come out and after that it's 49.99 a month. Later my stove needs service I call now they say it will be 75.00 plus what I'm paying I was mislead. I cancelled my membership now I can't get no one to help me to wave cancellation fees I get passed around to different departments no one wants to help me.

5 years ago

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craig buhler Sequim, WA

We recently purchased a new range from Sears. We also purchased the Sears Home Warranty. Don't buy it! It takes at least a week to get a repair person. The tech orders the part. The wrong part was sent. We phoned. No response. The tech came back. "Wrong part." Ordered it again. Again, wrong part! Called the help line 3 times. Still no part. Now it's Thanksgiving, and our appliance is still broken. HORRIBLE SERVICE. Don't waste your money.

5 years ago

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Gerilyn Robertson Cleveland, OH

The rating I would give is -10!!!! I ordered the warranty fir my hot water tank 10/1. Someone had to co e out 11/5 - leaking tank. A new tank was delivered today 11/10 and it’s danaged. I was told there is no one to install in my area and now the damaged tank given us the last one and they are no longer being made. I’m now being told that I will have to pay the difference of another tank which should not be my problem...... I’m beyond pissed and will call my attorney....

5 years ago

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Mark DelBene Yonkers, NY

I have had Sears Home Warranty coverage for years and has gotten progressively worse. This last experience shall be the last. Over 30 day to get my refrigerator fixed and horrible service. No, seriously NO customer service department to help, they don't answer to the Sears corporate office and they are based out of India (it sound like the office is a desk on the sine of a road). DON'T MAKE THE MISTAKE OF CHOOSING THIS COMPANY. Do your research first and choose an American Company. I only gave 1 star because I could not choose 0 stars.

5 years ago

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Jim Philadelphia, PA

I was pretty much conned into this warranty. My refrigerator stopped working, called to get service and was told I had to call the service provider because they don’t do that. Then before I was given any information I was hung up on (Pakistan call center). I called back this morning to be told they have no service providers in my area (Philadelphia). I mean seriously why am I paying for a warranty they cannot honor? I guess this is part of the Sears name no longer meaning anything.

5 years ago

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Debi H Peyton, CO

Do NOT take out any Home Warranty policies. They don't fix, have poor technicians that don't care nor come out when say, nor call back. I have been without a newer Riding Craftsman Lawn Tractor since July and still not running and now they say they don't service the area and will have to find someone to come out....were out already 6 times and still not running! Guess why Sears going bankrupt. Do not buy any Sears products or you might as well get someone else to fix and pay again!!!

5 years ago

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Battista Dickinson, TX

Horrible!! They have come out 6 times in 1 year for the same dishwasher issue. I was told they would replace the dishwasher since I was having the same issue. Called 3 times was told a supervisor would call me back, that never happened. Then I was transferred kept on hold for 45 min and the call was disconnected. I have told lots of friends, CoWorkers and family about my experience and warned them not to ever get this service it is a scam.

5 years ago

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R Ryan Fort Lauderdale, FL

Sears warranty is a joke. After 12 service calls and well over 2 months they haven't fixed my fridge. They give you the run around and it is just a shame that a company I grew up with has become a bastion of incompetence. I had paid extra to have the best warranty plan they offered and they disappointed me beyond belief. After the the 12th service call I had a lawyer write them a letter and now they won't even talk to me. Now I have to peruse legal action against them. Ridiculous.

5 years ago

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A. Wiggins Philadelphia, PA

RUN FROM THIS COMPANY!!! started the Sears Home Warranty Plan on 8/19/18 set up appointment for my Range to be repaired. First there was a screw up with the delivery of parts; Next my repair appointment was rescheduled 4 times. They can't find anyone to make the repair. I will not be getting my deductible ($80.00)refunded. I will be filing a complaint with the Attorney General in my state. I woule give them a zero rating if i could. SEARS WARRANTY is A Scam!!! We should get a class action lawsuit started...

5 years ago

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Barbara Dicken Portage, IN

We waited 2 weeks then paid for a repair which wasn't repaired at all after the technician left. Called (all over the world) to try to get satisfaction. Said we must wait another week for someone to come back out. Tried to cancel the home warranty and they told us we would have a cancellation fee plus have to pay them for the repair they DID NOT make. This is a compete con job of a company. BEWARE!!!

5 years ago

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Nancy Ingraffia Bolingbrook, IL

Stuck in a catch22 situation. Sears will replace washer if there are 4 repair attempts, but because the part is on back order there was only one attempt. The part is on back order and there is no due date for this part so I’m stuck without use of the washer until the part is delivered. It has been over a month and apparently there is no time limit on back ordered parts.

6 years ago

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Dolores Leiden Clearwater, FL

Terrible, Awful, Bad Experience. Took contract in October and had 4 different technicians here & each one told me a different story. Paid $75.00 to one company & they never returned with the part but cashed the check. Finally someone came yesterday, put in the part and now claim I owe them $142.00 for the part & labor. Wait time to reach someone at Sears with the phone number they advertise has been from 20-45 minutes. Awful music, too.

6 years ago

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Suzanne Boca Raton, FL

My refrigerator has not worked for one and 1/2 months with a Sears home warranty. No one knows what they are doing -- you are told to call one of their repair companies and the repair companies never get the parts. They don't replace your appliance as they say and there is no time limit on how long you can be without your appliance. They will keep replacing parts about every other month and hope it is fixed. Never use them.

6 years ago

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Marcial Mico Rockaway, NJ

on 11/06/2017 I have been on hold for one hour and 30 minutes without resolving anything. At an hour of hold time a female customer service rep got on the phone we spoke briefly and I was told that she was checking on it, Really!!!!!!!!!! this is no way for any company to do business. After about an hour and thirty four minutes I was told that in order not to keep me waiting they would call back.

6 years ago

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JOANNE DAVIS Bristol, CT

I have a Sears Home Warranty.I am six weeks without a washing machine and I still don't know when I will get one. I have in excess of 11 hours on my cell phone talking to Sears. It seems that their employees have to work within the constraints of their stupid system which make correcting human error nearly impossible. Maybe someday they will deliver my machine.

6 years ago

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Julia UP Naples, FL

I was getting a quote on a new home warranty and the representative was extremely helpful. The quote was in my price range and covered everything I needed. Quick and professional. Very satisfied.

2 years ago

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Doug Foerch Vernon Hills, IL

We have used Sears for over 20 years. It was once a well worth the money for all the protection you receive. Lately, Sears has been cutting back on what they cover and how quickly they respond to your request for service. .

2 years ago Edited December 16, 2021

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Rick Froid Park Ridge, IL

Sears Home Warranty has always been so dependable & reliable taking care of our appliance repairs. The customer service is superb at servicing our household needs !

2 years ago Edited February 14, 2022

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jose de avila Chicago, IL

The worst don’t buy it, if you try to contact a manager it will never happen and the customer service person can’t help you

5 months ago

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Clotilde Douamba Brooklyn, NY

Rubbish Repair shows up late and doesn’t notify No satisfaction at all. We spend hours on the phone to schedule repairs for nothing and customer service hang up the phone after a long wait. Just robbing people Please save your money for new appliances every 2 years. That’s it

1 month ago

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Amanda Martin Denver, CO

If I could give zero stars I would. WARNING all home owners, choose a different company. This is not worth your time or money. I have now spent $300 on just technician fees to have not had anyone actually look at my dishwasher. The error continues to fall on Sears for improper work order set up and terrible communication. Do not choose Sears!!!

1 year ago

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Mike Wenzel Killeen, TX

Worst customer service EVER!! Hard to find person to talk to when you call, customer service never has answers, I feel sorry for the techs. Been dealing with a freezer issue for 6 weeks and still no end in sight. They will take your $$ asap and then they don't care what happens. STAY AWAY!!!!!!

1 year ago

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Norman Krieger Hornell, NY

Horrible customer service !!! To actually get a human being on the phone is like trying to reach the Pope. Then when you actually get a human being in India, Mexico or the Philippines they give you the runaround. We are officially a Third World country.

1 year ago

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Anabela Cuibus Odessa, FL

I sold my apartment, and I called and cancelled My Sears home warranty service. To my surprise they continue to charge me and I learned they also duplicated the account and even double charged me. When I called costumer service the hand up on you and I had to go to my bank to dispute the charges. Sears home warranty operates as a scam!

1 year ago

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Brigitte Brown Gloucester, VA

Horrible...dont waste your money. They send somebody with a A&E truck out (A&E have no location in the US) , it seems this guys dont know what they are doing. Refrigerator is still broke after they was here already 5 times. On top of this ....they dont wanna show their ID nor contractor lisence. We learned our lesson the hard way....beware

1 year ago Edited November 14, 2022

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Sharon Wagner Hilo, HI

If I could give zero stars I would!! Worst customer service ever! I sold my house and moved 3 months ago and have called them repeatedly to cancel this service because I obviously don’t need it anymore and they won’t cancel it and just keep charging me $49.99 per month. Total scam!!!

1 year ago

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Ryan Leffler Papillion, NE

They replaced our fridge in January and 5 months later the compressor went out. Theyve sent 3 different service techs to come "fix" it. Each time they said, "its too dangerous to fix". We paid to get it fixed on our own because this company is a joke!!

1 year ago

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Kathryn Lund Austin, TX

If there was a negative rating below 0 that is what I would give them. They have been out 9 times to fix my ice maker and it has been 9 months and it still doesn't work. You cannot talk to a manager by phone. You always get put to China to a call center that does not help at all. DO NOT GET THIS . Waste of Money!!!

1 year ago

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Jennifer Weaver Ridgeland, MS

This warranty is a waste of money! Paid the $75 a month ago to have someone out for our dishwasher and they still haven't showed up. No excuse for this kind of wait! Their first appointment was 3 weeks out, they never showed, rescheduled, and then never showed again. No one ever called me!!

1 year ago

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C J New Orleans, LA

I can't rate a -0 so I selected a 1, they are liers, unprofessional con artist's worse than a car salesmen, they do not provide service when needed they put you on hold for hours and keep transferring you but will take your money for a fake warranty, I reported them to the BBB.

1 year ago

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Mary Schulze Genoa City, WI

If you want to wait 2 weeks for an appointment then 2 more weeks to get the parts and a return appointment…this plan is for you. I did like the technicians, but being without a washer for weeks at a time was unacceptable. I would never purchase this warranty again.

1 year ago

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Chris Zurlo Bear, DE

This is the worst company and service provider I have ever used. They tried to replace my lint screen 4 times and each time the wrong part was delivered. It is still unresolved. Customer service has been ZERO help in resolving this issue and no one has contacted me about resolving this either.

1 year ago

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mark stevenson Mayhill, NM

Sears won't honor the warranty. We had an appointment for a technician to come and repair our refrigerator and no one showed up. The last time I talked to the answering service I was told she would escalate the issue, meaning she didn't want to deal with me. Haven 't heard a word from them since. Scam! Do not waste your money!

1 year ago

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Sophie B Conyers, GA

Sears changed me $169 to diagnose why my refrigerator was not making ice. The technician came to my house opened my refrigerator and looked inside and told me the ice line was frozen. He did not do anything but, ask me to pay him the diagnostic fees. This is a total rip off in my opinion.

1 year ago

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Debbie Weisdepp Port Orchard, WA

Sears Home Warranty is $49.99 per month. After 2 years I needed a small repair on my washer. They kept putting off the repair and after over 2 months — still not fixed!! Their phone number always rings busy. SCAM SCAM SCAM SCAM SCAM.

1 year ago

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G Wilson Cordova, TN

Do you buy a warranty with them. They tell you to call the warranty department but no one never answers. I had a previous claim that took 2 weeks for them to fix. They have to order all parts and even when parts come in you have call and make another appointment which is time consuming. This warranty is no good. Do not waste your time.

1 year ago

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Kate Smith Sanford, NC

they dont even deserve a one. So, they could not fix my refrigerator, so they subcontracted another company to come out here. That company the times i do get them they are just so rude to me. This is not a professional way to go. For all you guys do not get sears warranty it is not worth it.

1 year ago Edited May 24, 2022

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Carol Fig White House, TN

If I could put 0 stars I would. What a rip off!! You have to stay with them for 12 months, cannot cancel. Paid all that money for nothing. We paid $70 each call, plus $50 a month, and nothing got fixed! Total rip! To cancel, you have to pay the contract off, plus a large fee. Don’t do it!

1 year ago

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Marcella Palmer Okatie, SC

Unfortunately, I have to give them one star. They are not even deserving of that. Ordered service for a microwave in March 2022 ... just got a call they need to reschedule ... to May 21st. Excuse is not having people, etc.

1 year ago

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mimi croft Savannah, GA

Absolutely atrocious. My fridge went out and the earliest they could schedule a repairperson was a month away. This is not the first time they gave me the run-around either. When I called to cancel my plan, they kept asking why I wanted to cancel and were rather rude about it.

2 years ago

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o olaniyan Oceanside, NY

This look like a scam to me .my fridge can't be repair .was promised another one .2months now can't get another one. When I called, no one have an answer. And I paid them monthly for years. Sad. Can't believe I was scam by sears

2 years ago

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Becky Webb Augusta, MI

If there was a way to rate this contract NO stars, I would! Do NOT WASTE your money on this HORRIBLE contract!! FOuR MONTHS we went without a working washer. FOUR MONTHS!! EXCUSe after EXCUSE after EXCUSE!! We ended up paying for this garbage AND we bought our own NEW washer. This contract is GARBAGE!!!! BUYER BEWARE!!!!

2 years ago Edited March 30, 2022

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abe Aish Totowa, NJ

What can I say but the worst service ever it has taken him two weeks to fix a leaking water heater and they sent out some dodgy guys with an old van that would only except cash for some payment it should’ve been under the warranty protection plan these guys are criminals buyers we were

2 years ago

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michael barfield Marietta, GA

I have been without microwave for over 6 months, while they sent repair company out 4 times with different parts trying to fix and was not successful. Not hear back from Service Bench/Chinch about statis of replacement, I called and was informed they are not going to replace. TERRIBLE warranty company and will never refer anyone to them!!!!

2 years ago

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laura mcgunn Carrollton, GA

Terrible!! Don’t waste your money. Called I. For my ice maker repair. The tech came out 3 times and never fixed it. By the 3rd trip he had broken all the wires to my freezer. All Sears warranty offered was a much cheaper replacement or $600 less than I paid for my fridge which is a kenmore and the replacement offered is GE so crazy!

2 years ago

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Karen Mapp Brooklyn, NY

Its the worse experience I ever had and I would not recommend this service to my worst enemy. Not only do they charge $54 for the warranty, but when you use it, they charge a service fee if they fix it or not. The worse experience I have ever had as a consumer.

2 years ago

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Louis Vertalics jr New Port Richey, FL

Add service done on my washer for due to 2 different problems Did not fix either problem Sears is hiring 3rd and 4th parties to work on your machines. They really don't know what they're doing. So we have to $700 I'm going to go buy a new washer

2 years ago