Founded in 2011, Platinum Home Protection LLC, also known as Platinum Home Warranty, is a Scottsdale, Arizona-based provider of home warranty plans and repair services.
Platinum Home Warranties are available for the following types of properties:
Note: Any property over 5,000 square feet needs a bespoke quote over the phone. Under 5,000 can just be purchased online.
Warranty customers can choose from three plans: Bronze, Gold, and Silver. All three versions of the home warranty plan cover the following Standard Coverage:
|Standard Home Systems Coverage||Standard Appliance Coverage|
From there, here's how the plans differ:
Platinum PLUS coverage — Silver and Gold include Platinum PLUS coverage, which includes several uncommon coverages:
The next level up that distinguishes the Gold warranty plan is that it includes coverage for:
Bronze and Silver customers can get coverage for washer, dryer, fridge, and icemaker, but as an add-on.
Warranty pricing for this company is easily accessible online, and the majority of customers can quickly complete the purchase through the company's website. Each plan offers both annual or monthly billing. See pricing in the table below.
|Bronze Plan||Silver Plan||Gold Plan|
|Condo, Mobile home, or Townhome||$369||$36.75||$469||$45.08||$779||$70.91|
|Single-family home <5,000 sq ft||$479||$45.91||$599||$55.91||$779||$70.91|
|Single-family home >5,000 sq ft||Contact by phone for pricing|
|Trade Call Service Fee||$75 for all plans|
As we mentioned, only the most expensive (Gold) plan includes washer/dryer and kitchen refrigerator coverage. However, Bronze and Silver customers can still get coverage for these major appliances, just with an additional fee. Check out the tables below to see how much each additional optional covered item will cost:
|Annual Billing Cost||Monthly Billing Cost|
|Clothes washer and dryer||$79||$6.59|
|Fridge and icemaker||$79||$6.59|
|Standalone ice maker||$79||$6.59|
|Annual Billing Cost||Monthly Billing Cost|
|Built-in pool and spa||$179||$14.92|
|Saltwater pool system upgrade||$379||$31.59|
|Additional pool pump or water feature||$89||$7.42|
|Drip and sprinkler system||$79||$6.59|
|Soft water system||$79||$6.59|
|Additional garage door opener||$69||$5.75|
|Detached guest house under 750 sq feet||$219||$18.25|
|Detached guest house over 750 sq feet||$369||$30.75|
Platinum Home Warranty contracts last one year and may be subject to automatic renewal if you don't notify the provider 30 days prior to the contract's renewal date.
Keep reading for pros and cons of choosing Platinum Home Warranty, or skip ahead to read customer reviews of this home warranty and service contract provider.
Most home warranty companies use third-party local service providers to fulfill service calls. Platinum doesn't. This company hires its own technicians to service most calls. Specialty claims are covered by local partners.
When it comes to choosing which service technicians Platinum will hire or work with, the company’s guiding principle is: "Would we trust them in our own daughter’s home?"
According to Platinum, "A live person checks in with you after each and every service call." This is a major advantage of working with a smaller, local warranty company.
Even though Platinum only covers the state of Arizona, you still have access to a 24/7 claims hotline. However, repairs will be scheduled and performed during normal business hours.
Platinum Home Warranty offers a referral program to its customers. Current customers who refer someone who actually buys one of the three plans from this service provider will get $50.
This offer is not available to licensed real estate agents.
Services rendered under a Platinum HW contract are covered by a 30-day warranty. If you need additional service on the same covered item within 30 days of your initial technician repair, you won't be charged an additional service fee.
This warranty on services doesn't include pest control.
If your property has a detached guest house, you can get it covered under your Platinum coverage plan for an additional fee.
With this company, homeowners who select even the most basic plan will get pest control services included. These include insecticide spraying for the following:
Each pest control technician visit will require a standard service fee.
If you are an Arizona homeowner, you can purchase a policy from Platinum. However, if you live anywhere else in the country, you will have to shop for a different warranty company. View the top-ranked warranty companies in your state.
While most customers will be able to easily purchase their warranty service contract online through platinumhw.com, not every homeowner will. For example, people in the following circumstances are encouraged to contact Platinum over the phone for a quote:
Platinum Home Warranty has coverage limits just like any other warranty company.
|Covered Item||Per Term Limit|
|Plumbing — Toilet replacement||$300|
|Plumbing — plumbing system (includes toilet replacement)||$1,000|
|Slab leaks within the foundation of the home||$500|
|Water Heater (gas and electric)||$1,500|
|All other kitchen or household appliances||$1,500|
|Pool and Spa||$1,500|
|Drip/Sprinkler Systems||$500 (repairs are limited to the area of leak only)|
If you need to get a service request, you will have to contact the company either twitch the online form, via email, or phone.
There isn't an easy online scheduling service like more techie companies offer like Cinch and Texas' Fixd. So, you can still request online, but the claims process isn't quite as simple as companies that offer a mobile app or online service scheduling and confirmation, without needing to contact the customer service team.
There are a few fee policies that consumers should know about before selecting a home warranty provider. With Platinum Home Warranty contracts, customers will be subject to the following fees:
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