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Platinum Home Warranty

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LAST UPDATED: September 10th, 2021

Founded in 2011, Platinum Home Protection LLC, also known as Platinum Home Warranty, is a Scottsdale, Arizona-based provider of home warranty plans and repair services.

Platinum Home Warranties are available for the following types of properties:

  • Single-family homes
  • Townhomes
  • Condos
  • Manufactured homes
  • Duplexes
  • Triplexes
  • Fourplexes

Note: Any property over 5,000 square feet needs a bespoke quote over the phone. Under 5,000 can just be purchased online.

Platinum Home Warranty Coverage Plans

Warranty customers can choose from three plans: Bronze, Gold, and Silver. All three versions of the home warranty plan cover the following Standard Coverage:

Standard Home Systems Coverage Standard Appliance Coverage
  • Heating
  • Air conditioning
  • Ductwork repair
  • Thermostat
  • Plumbing blockages
  • Toilet tanks, bowls, and replacements
  • Water heater (max 80 gallons)
  • Electrical breakers and panels
  • Outlets and light switches
  • Exhaust fans and ceiling fans
  • Garage door opener
  • Doorbell
  • Cooking oven/range/cooktop
  • Built-in microwave
  • Garbage disposal
  • Trash compactor
  • Dishwasher
Misc Coverage
  • Rekeying service
  • Pest control

From there, here's how the plans differ:

Platinum PLUS coverage — Silver and Gold include Platinum PLUS coverage, which includes several uncommon coverages:

  • Crane fees
  • Haul away services
  • Additional modification coverage
  • Disposal fees
  • Additional plumbing coverages
  • Enhanced garage door coverage
  • Permit
  • Improper installations and mismatched units

The next level up that distinguishes the Gold warranty plan is that it includes coverage for:

  • Washer and dryer
  • Refrigerator and icemaker
  • 1 free pre-season HVAC checkup

Bronze and Silver customers can get coverage for washer, dryer, fridge, and icemaker, but as an add-on.

  • Washer and dryer add-on — $79
  • Refrigerator and icemaker add-on — $79

Platinum Home Warranty Plan Pricing

Warranty pricing for this company is easily accessible online, and the majority of customers can quickly complete the purchase through the company's website. Each plan offers both annual or monthly billing. See pricing in the table below. 

  Bronze Plan Silver Plan Gold Plan
Payment Option Annual Monthly Annual Monthly Annual Monthly
Condo, Mobile home, or Townhome $369 $36.75 $469 $45.08 $779 $70.91
Single-family home <5,000 sq ft $479 $45.91 $599 $55.91 $779 $70.91
Single-family home >5,000 sq ft Contact by phone for pricing
Duplex $599 $55.91 Not Available
Triplex $699 $64.25
Fourplex $899 $80.91
Trade Call Service Fee $75 for all plans

 

Platinum Home Warranty Optional Coverage

As we mentioned, only the most expensive (Gold) plan includes washer/dryer and kitchen refrigerator coverage. However, Bronze and Silver customers can still get coverage for these major appliances, just with an additional fee. Check out the tables below to see how much each additional optional covered item will cost:

Optional Appliance Coverage:

  Annual Billing Cost Monthly Billing Cost
Clothes washer and dryer $79 $6.59
Fridge and icemaker $79 $6.59
Additional dishwasher $69 $5.75
Wine fridge $79 $6.59
Additional oven $79 $6.59
Standalone ice maker $79 $6.59
Additional microwave $69 $5.75

 

Misc. Optional Coverage:

  Annual Billing Cost Monthly Billing Cost
Built-in pool and spa $179 $14.92
Saltwater pool system upgrade $379 $31.59
Additional pool pump or water feature $89 $7.42
Drip and sprinkler system $79 $6.59
Septic system $69 $5.75
Soft water system $79 $6.59
Additional garage door opener $69 $5.75
Detached guest house under 750 sq feet $219 $18.25
Detached guest house over 750 sq feet $369 $30.75

Platinum Home Warranty contracts last one year and may be subject to automatic renewal if you don't notify the provider 30 days prior to the contract's renewal date.

Keep reading for pros and cons of choosing Platinum Home Warranty, or skip ahead to read customer reviews of this home warranty and service contract provider.

Top Ranked Companies

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The Good

  • In-House Service Technicians
  • Personal Follow-Up
  • 24/7 Service Hotline
  • Referral Program
  • Service Warranty
  • Guest House Coverage
  • Pest Control coverage

In-House Service Technicians

Most home warranty companies use third-party local service providers to fulfill service calls. Platinum doesn't. This company hires its own technicians to service most calls. Specialty claims are covered by local partners.

When it comes to choosing which service technicians Platinum will hire or work with, the company’s guiding principle is: "Would we trust them in our own daughter’s home?"

Personal Follow-Up

According to Platinum, "A live person checks in with you after each and every service call." This is a major advantage of working with a smaller, local warranty company.

24/7 Service Hotline

Even though Platinum only covers the state of Arizona, you still have access to a 24/7 claims hotline. However, repairs will be scheduled and performed during normal business hours.

Referral Program

Platinum Home Warranty offers a referral program to its customers. Current customers who refer someone who actually buys one of the three plans from this service provider will get $50.

This offer is not available to licensed real estate agents.

Service Warranty

Services rendered under a Platinum HW contract are covered by a 30-day warranty. If you need additional service on the same covered item within 30 days of your initial technician repair, you won't be charged an additional service fee.

This warranty on services doesn't include pest control.

Guest House Coverage

If your property has a detached guest house, you can get it covered under your Platinum coverage plan for an additional fee.

  • Detached guest houses under 750 square feet — $219
  • Detached guest houses over 750 square feet — $369

Pest Control Coverage

With this company, homeowners who select even the most basic plan will get pest control services included. These include insecticide spraying for the following:

  • Roaches
  • Spiders
  • Crickets
  • Ground beetles
  • Millipedes
  • Centipedes
  • Pillbugs
  • Earwigs
  • Clover mites
  • Ants (fire ants and carpenter ants are not included)

Each pest control technician visit will require a standard service fee.

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The Bad

  • Service Area Limited to Arizona
  • Phone Quotes Needed for Some Services
  • Warranty Coverage Limits
  • Submitting Service Requests
  • Additional Fees

Service Area Limited to Arizona

If you are an Arizona homeowner, you can purchase a policy from Platinum. However, if you live anywhere else in the country, you will have to shop for a different warranty company. View the top-ranked warranty companies in your state.

Phone Quotes Needed for Some Services

While most customers will be able to easily purchase their warranty service contract online through platinumhw.com, not every homeowner will. For example, people in the following circumstances are encouraged to contact Platinum over the phone for a quote:

  • Newly built homes of all sizes
  • Any homes over 5,000 square feet

Warranty Coverage Limits

Platinum Home Warranty has coverage limits just like any other warranty company. 

Covered Item Per Term Limit
HVAC $2,000
Plumbing — Toilet replacement $300
Plumbing — plumbing system (includes toilet replacement) $1,000
Slab leaks within the foundation of the home $500
Water Heater (gas and electric) $1,500
Electrical System $1,500
Kitchen refrigerator $2,500
All other kitchen or household appliances $1,500
Pool and Spa $1,500 
Drip/Sprinkler Systems $500  (repairs are limited to the area of leak only)

Submitting Service Requests

If you need to get a service request, you will have to contact the company either twitch the online form, via email, or phone.

There isn't an easy online scheduling service like more techie companies offer like Cinch and Texas' Fixd. So, you can still request online, but the claims process isn't quite as simple as companies that offer a mobile app or online service scheduling and confirmation, without needing to contact the customer service team.

Additional Fees

There are a few fee policies that consumers should know about before selecting a home warranty provider. With Platinum Home Warranty contracts, customers will be subject to the following fees:

  • Transfer fee — If you sell your home, you will be able to transfer the contract to another person, for a $35 transfer fee.
  • Premium labor fee — If you get repairs done outside of standard business hours, like nights, weekends, and holidays, a premium labor charge of $100 will apply.
  • Cancellation fee — Platinum HW customers can cancel their contract at any time; however, a $50 administration fee applies.
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The Bottom Line

Platinum Home Warranty is a smaller-sized local home warranty service. It offers a few different plans for customers to choose from and pretty average pricing and coverage options. This company strives to provide customers with a personal touch by providing local customer support and personalized follow-up.

At this time, we need to gather more feedback from customers before we can recommend this home warranty provider.

Have you ordered a home warranty contract with Platinum Home Warranty? Let us know about your experience with a quick review below.

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Amanda hong Concord, CA

My plumping toilet was blooded emergency, I called local guys fixed and sen the bill for reimbursement , they refused bc I don’t have authorization before the toilet is fixed. If I wait for them approved my house must be flooded with nasty things everywhere (sorry to say it here). The second things they don’t cover for fixing AC if your AC not” properly regular maintaining”. We change filter every times. They have thousands of reasons not to pay out. They just want to get money from homeowner and come to fixing they will refuse.don’t ever buy home warranty they trick us . I ll report to BEst business bureau , you should do that so they can’t scam others

2 months ago

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Ian Phoenix, AZ

Our A/C started failing mid July in the middle of an excessive heat wave. Platinum's technician came out and diagnosed its issues and said it was covered. From that point they kept pushing fixing the issues off and demanding we have to pay multiple extra fees before they would do anything. Almost a month goes by of this (WITH FAILED A/C and a 1 year old at home!) and we receive a call at 8:45 am that a technician will be at our home between 8am and 12pm that same day to replace the parts and we needed to be home now. We left work immediately, when the tech arrived, he stated he did not have the parts for replacement, but he went straight to the air filter which was noted previously as being changed under a month ago and clean by the initial inspections. He stated it had to be changed every 3 weeks (which no one recommends) and it voids our warranty. IT GETS BETTER! he doesn't show us the 'dirty' air filter (probably because it was clean) and he confiscates it as we can't find it anywhere. Platinum then provided a picture of what appeared to be a different style air filter then what we had and with a background from a different location. Im assuming it was someone else's filter.

2 years ago

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Daniel Coffey Phoenix, AZ

I only gave them 1* as that was the least I could use them. DO NOT use this company. They will keep you on hold until you give up, they will never return your calls, their customer service is awful. I had a pool issue and after 1 week they finally sent out a (so called) pool repair guy to diagnose and fix the issue. He DID NOT, he told me that the O ring was snapped and we would need another one. So I assume as an O ring costs around $10 - $25 bucks he would fix it on the spot. He did not he just left without saying good bye. I called his cell twice for updates and he never answered or returned my voice messages. I then called Platinum HW later that day and as per usual know one knew what was going on and they said someone will call me back, but as all week no one did. I called back again later and left which was my 6 message over a 7 day period. Still nothing and called them back the following day (day 8) and spoke to someone who again said they will have the claims department call me back. Again, NOTHING. I called them back and sat on hold for 9 mins and finally got a claim rep who promptly told me the O ring was not under warrantee. When I asked why he gave me some generic answer, so I asked to speak to a manager as I wanted my money back, so he said he will have someone call me. No one did. Luckly my neighbor had his pool guy over and he kindly looked at the pool system and took the part apart and basically told me the O ring was not broken, it had just been moved due to extra pressure, he cleaned it up and fixed the issue in 10 mins for me. The pool repair guy from Platinum never even got his tools out and looked like my neighbors pool guy. It was the first time I used Platinum and will be my last... Oh yeah they still have not refunded me my money to date....... Post Review

3 years ago

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Raul Mesa, AZ

Called for heater inspection. Could not come out for 6 weeks. Time frame is wait all morning or all afternoon. I will not be renewing. Maybe they are better when something breaks down?

2 years ago

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Larry Maricopa, AZ

Bought the policy specifically because of their coverage of the sprinkling system. After repairing a couple small leaks ($60.00 deductible each) they announced that they were no longer covering the sprinkling system. They are a SCAM like most all of these companies are.

3 years ago

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