Name: Landmark Home Warranty
Rating: 3.3

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Verified Customer

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Raquel Salt Lake City, UT

after paying for the warranty, a deductible is still required for any services

6 years ago

Reply from Landmark Home Warranty

Raquel,
Thank you for the feedback! We are sorry for any frustrations that the service call fee has caused. The deductible is for the diagnosis of the units. This is similar to a copay that you would pay to the doctor for a visit. If you have had a recent situation with a service call that you would like to have review, please feel free to reach out to me directly.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Misty San Antonio, TX

I think they should have a larger variety of contractors.

6 years ago

Reply from Landmark Home Warranty

Misty,

Thank you for your feedback. We are building our in-network list of contractors. We have representatives who are out in the field everyday to build more and more relationships with independent contractors.

When opening a service request, we choose the most available contractor in your area. If there are ever any concerns, please do not hesitate to reach out to your claims manager to address them properly.

Thank you for taking the time to leave us your review, we appreciate it!

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Feb. 5th, 2018

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Holly Salt Lake City, UT

Never paid for anything other than heater maintenance. Plumbers never could not clear drains.

6 years ago

Reply from Landmark Home Warranty

Holly, I'm sorry the plumbers have not been able to clear your drains. Are you still needing assistance with them? I'd be happy to look into the situation to help you. You can reach me directly at . Thank you for your review! Tiffany Nguyen | Customer Relations Manager

Jan. 26th, 2018

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David Schneider-Broker Better Homes and Gardens Real Estate Bradfield Properties Austin, TX

Incompetence in communication and offering me a service provider that is in my view unprofessional.

6 years ago

Reply from Landmark Home Warranty

David, thank you for stating your frustrations. I'm sorry we have not been up to par on our communication. I would like to look into your service request in more detail if you are still needing assistance. You can reach me directly at . Thank you for your review! Tiffany Nguyen | Customer Relations Manager

Jan. 25th, 2018

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don Frisco, TX

easy to work with, but not all too easy to reach by phone

6 years ago

Reply from Landmark Home Warranty

Don, our representatives do all that they can to be as available to answer your call. There are other methods you can use to reach us as well. A service request can be opened online. There is also a chat feature during business hours that you can utilize. We also communicate via email as well. Please do not hesitate to reach out to us in the future for any assistance you may need! Thank you, Tiffany Nguyen | Customer Relations Manager |

Jan. 25th, 2018

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Cannon Meridian, ID

4 out of 5 means good ranking- good service, decent value

6 years ago

Reply from Landmark Home Warranty

Cannon,

Thank you for the great review! We are glad to hear that you have been pleased with our services. We would like to help in any way that we can in making this a 5- Star review. Please feel free to reach out to us for all of your home warranty needs.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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David Cypress, TX

They have been responsive to our issues.

6 years ago

Reply from Landmark Home Warranty

David,

Thank you for the honest feedback! We are happy to hear that we have been able to resolve the issues that you have in a timely manner. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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Jason Nephi, UT

Very good service, quick action on service calls

6 years ago

Reply from Landmark Home Warranty

Jason,

Thank you for the 4-star review. We are very pleased that we have been able to provide you with remarkable service. We are glad to have you experience the Landmark family. Please feel free to reach out to us for any of your home warranty needs.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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quick response Vernal, UT

The were here when we needed within 24 hours call

6 years ago

Reply from Landmark Home Warranty

Homeowner,

Thank you for the rating! We are pleased to hear that we have been able to provide you with remarkable service. We look forward to providing this type of service to you in the future. Please do not hesitate to reach out to us for all future home warranty needs.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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Dowecheatemandhow!!!! (Do we cheat them and how!) Caldwell, ID

Its typical INSURANCE, you buy it and they don't give the service. Just excuses of what isnt covered.

6 years ago

Reply from Landmark Home Warranty

Homeowner,

Thank you for the detailed feedback. We are sorry to hear that you have been less then pleased with the services provided. I would like to go over your coverage and the options you have with that coverage in detail. If you would like to get those details, please feel free to reach out to me directly.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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contractor quality Plano, TX

good value, good customer service, very average to sub par contractors

6 years ago

Reply from Landmark Home Warranty

Homeowner,

We are pleased to receive your feedback. We are happy to hear that our agents have been able to provide you with remarkable service. I would like to go over the service you received from our contractors in detail to see what I can do to help with that service. Please feel free to reach out to me directly.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Jacob Salt Lake City, UT

the service is good, but they are a bit pricey

6 years ago

Reply from Landmark Home Warranty

Jacob,

Thank you for the feedback! We are very pleased to hear that your experience with us is worth a 4-star rating. I am sorry to hear that your feedback details that we pricey. If you would like to go over the pricing with you in detail I would be happy to help in any way that I can. Please feel free to reach out to me directly for details on the pricing of the warranty.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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Front window Syracuse, UT

Because of the contractors they hired. We had to have many things redone.

6 years ago

Reply from Landmark Home Warranty

Front Window,

Thank you for the honest feedback. We are sorry to hear that you have not been pleased with the contractors that have been out to resolve the situations at your home. I would like to go over your account to see if there is anything that I can do to help you. If you would like to go over this in detail, please reach out to me directly.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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Sarina L. Sierra Vista, AZ

I wish we could chooses service provider.

6 years ago

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Lis Meridian, ID'

Most things that have gone wrong are not covered

6 years ago

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Laura Davis Canby, OR

They couldn't fix my oven door They came out 2 times

6 years ago

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Kenny Denton, TX

ease of service, promptness of service calls and follow up.

6 years ago

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pierrot Sandy, UT

they sent sub who was incompetent, didn't care about the job or how to fix it.

6 years ago

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David Salt Lake City, UT'

It is not worth to buy this warranty, becasue the cost is higher than that without warranty.

6 years ago

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Reed Bowles Ogden, UT

The service came with the house and it has worked well.

6 years ago

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Jack C House Salt Lake City, UT

The service was chosen for me and we used it when we moved into our house.

6 years ago

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Jim Wahlstrom Sun City, AZ

Quick response to my a/c problem this past September.

6 years ago

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Robin Chandler, AZ'

The product as written protects landmark with very little protection for the buyer.

6 years ago

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Javier Ayala Austin, TX

So far it is been problematic getting reputable and reliable services

6 years ago

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Tyson Washington, UT

Very helpful claims managers. Also Great and quick service

6 years ago

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David Gremillion San Antonio, TX

As long as there are "tangible" issues, Landmark is great.

6 years ago

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Verified Customer

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Xiuyun Lin And Na Teng And Zhaoyuan Lin Draper, UT

They're pretty good, and they've fixed the things I need.

6 years ago

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Michael And Melissa Morrow Coppell, TX

Service has been great

6 years ago

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Jeremy Mitchell Hewitt, TX

They are not very meticulous.

6 years ago

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Vicky Roloson Eagle, ID

Informative, sincere if I have ever had questions.

6 years ago

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Won't Renew, Peoria, AZ Peoria, AZ

Too many exclusions on coverage. Also, issue with poor customer service with a couple of contractors.

6 years ago

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Verified Customer

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Quick & reliable ! Henderson, NV

Great quick service as always ! Customer service very good

6 years ago

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SUSAN DALTON Friendswood, TX

Did not replace my HVAC system. All you service men told me a 25 year old HVAC system need to replaced.

6 years ago

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Ed Anderson Chandler, AZ

Good work, warranty and on time service.

6 years ago

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Robbie Sweidel Salt Lake City, UT

They were very helpful and prompt with my repair.

6 years ago

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Elizabeth Quick Coppell, TX

Rated 9 for price, wait time, selection of contractors

6 years ago

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Cheryl Lehi, UT

The job got done in a timely matter.

6 years ago

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Vanessa Asgari

Poor customer service, poor communication, no sense of urgency, extremely cheap support towards new unit

6 years ago

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Mari Meridian, ID

My experience with them has been good. Their customer support is very helpful.

6 years ago

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Lori Passey

Excellent! Responsive to our needs.

6 years ago

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Hector Batista-Rodriquez Grand Prairie, TX

Because the good service and profesionalism ...

6 years ago

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Conrad Anderson Smithfield, UT

Service was quick, technician was hurried, and made 2 return trips to fix his own errors.

6 years ago

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Coleen Cramer Chandler, AZ

They are very responsive and friendly.

6 years ago

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Cynthia Warbritton Glendale, AZ

They listen and provide clear instructions

6 years ago

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Anonymous

Sometimes they get wrong contractor

6 years ago

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Neeraj Chandak Phoenix, AZ

Responsive and work with you for best solution

6 years ago

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Daniel Gellenbeck

Excellent customer representatives, fair price, good value

6 years ago

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Erika Polley Clearfield, U

Quick to respond to customer concerns

6 years ago

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Erin Earley Houston, TZ

Slow responses to orders. Vendors are sometimes undependable.

6 years ago

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Ralph Degraff Chandler, AZ'

Prompt response, I used internet forms for service.

6 years ago