Name: Landmark Home Warranty
Rating: 3.3

star star star star star

Carla castillo Argyle, TX

They do a great job with finding knowledgeable contractors who are quick to come out

5 years ago

Reply from Landmark Home Warranty

Dear Carla,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 24th, 2018

star star star star star

Whitney Hillier Sandy, UT

Gina was very friendly and kind! The service was scheduled quickly and done on time.

5 years ago

Reply from Landmark Home Warranty

Dear Whitney,

We are glad to see that our agents and contractors have been able to provide you with timely and kind service. We appreciate your feedback and hope to continue to provide remarkable service for you!

We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 13th, 2018

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Larry Houston, TX

Minimal contractors for the fourth largest city in the country, scheduling takes forever, didn’t even fix my appliance, and are giving me enough money to replace the appliance that is covered.

5 years ago

Reply from Landmark Home Warranty

Dear Larry,

I am sorry to hear about your experience. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it.

I would like to go over the details of your concerns with you to appropriately address them. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 18th, 2018

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Elizabeth M Welsh Scottsdale, AZ

Quick to schedule service. Good coverage on warranty. Excellent customer when I need questions answered

5 years ago

Reply from Landmark Home Warranty

Dear Elizabeth,

We are glad to see that we have been able to provide you with 4-star service! We would be happy to hear more details on your feedback on what Landmark can do to provide you with 5-star services as it provides great insights on how we can improve to better service our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 28th, 2018

star star star star star

yemira La Porte, TX

Landmark found someone to service my refrigerator within 24 hours. Process was smooth and easy .

5 years ago

Reply from Landmark Home Warranty

Yemira, Thank you for the great review! We are glad to hear that the assigned contractor was able to service you in a timely manner. We look forward to servicing you in the future with all your home warranty needs. Sincerely, Cheyenne Rapier Customer Relations Manager

Jun. 21st, 2018

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Connie Sandoval San Antonio, TX

LHW entire staff always professional & have exceptional contractors. I will recommend to friends, family & co workers.

5 years ago

Reply from Landmark Home Warranty

Dear Connie,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better service our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2018

star star star star star

Amanda

Have used the a few times for cooling and heating issues and all times have been very easy

5 years ago

Reply from Landmark Home Warranty

Dear Amanda,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 19th, 2018

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Joe Orbeck Garden City, ID

Good response on service calls. Emails that are reminders that are helpful for proper home maintenance.

5 years ago

Reply from Landmark Home Warranty

Dear Joe,

We are glad to see that our agents and contractors have been able to provide you with responsive 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better service our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 15th, 2018

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Angela Olvera Boise, ID

I had an issue with my air conditioner and they were so wonderful about getting the help I need.

5 years ago

Reply from Landmark Home Warranty

Dear Angela,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 8th, 2018

star star star star star

Hollie Baumeister Humble, TX

Fast and friendly service every time. We have used them multiple times over a year and a half .

5 years ago

Reply from Landmark Home Warranty

Dear Hollie,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 5th, 2018

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Eloy Garsez Cibolo, TX

Very helpful agents, quick and professional technicians and our plumbing problem was fixed correctly.

6 years ago

Reply from Landmark Home Warranty

Hello Eloy,

We are glad to see that our agents and contractors have been able to provide you with 4-star service with your plumbing. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2018

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Jennifer Brinton Park City, UT

The warranty more than paid for itself. Landmark representatives were always responsive.

6 years ago

Reply from Landmark Home Warranty

Hello Jennifer,

Thank you for taking the time to rate us! We are glad to see that we have been able to provide you with 5-star service and a peace of mind when it comes to your home. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2018

star star star star star

Adriana Hrincescu Dallas, TX

Very easy to communicate with Landmark Home Warranty. They always answer very quick and prompt.

6 years ago

Reply from Landmark Home Warranty

Hello Adriana,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 10th, 2018

star star star star star

maria e steck Salt Lake City, UT

Really good company every time I call the answer fast they always give me the best customer service

6 years ago

Reply from Landmark Home Warranty

Hello Maria,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 2nd, 2018

star star star star star

Kelly Sandy, UT

Had an old furnace and the parts were no longer available. Landmark approved a new furnace install.

6 years ago

Reply from Landmark Home Warranty

Hello Kelly,

Thank you for taking the time to rate us! We are glad to see that we have been able to provide you with 5- star service for your furnace. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

star star star star star

Chelsie Roy, UT

They are quick to respond. They have a service guy calling me within less than 24 hours.

6 years ago

Reply from Landmark Home Warranty

Chelsie,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 22nd, 2018

star star star star star

Jennifer Collins Idaho Falls, ID

They were very quick in getting someone here. The man hired was very professional. Very pleased.

6 years ago

Reply from Landmark Home Warranty

Jennifer,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 27th, 2018

star star star star star

Diana Knapp Tucson, AZ

Response is fast, contact from Vendor to set an appointment was also fast, all within an hour.

6 years ago

Reply from Landmark Home Warranty

Diana,

We are pleased to hear we have been able to provide timely service for you! Please do not hesitate to reach out to us for any questions/concerns you may have!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 1st, 2018

star star star star star

Sean Bailiff Sandy, TX

Very friendly and their service is always prompt. I've been extremely pleased with Landmark.

6 years ago

Reply from Landmark Home Warranty

Sean,

Thank you for the feedback! We are happy to be able to provide you with such remarkable service. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

star star star star star

Kirsten Van Ginkel West Jordan, UT

We got the warranty when we bought our home. They are amazing. Appliances, roof, etc.

6 years ago

Reply from Landmark Home Warranty

Kristen, Thank you for taking the time to rate us. We appreciate it! Landmark strives to better our services for our homeowners and value your feedback. We hope to continue providing remarkable customer service for you! Don't hesitate to reach out to us for any of your future needs. Thank you, Tiffany Nguyen | Customer Relations Manager |

Feb. 1st, 2018

star star star star star

JeffreyWadley

When I call with a issue I need taken care of, Land mark has just the right person for me.

6 years ago

star star star star star

David B Garden City, ID

Had a problem,landmark took care of it.There was no hassle,very organized and smooth.

6 years ago

star star star star star

Cindi Musick Keller, TX

Have dealt with the most twice for warranty issues and both handled timely and effectively.

6 years ago

star star star star star

David Rithman Boise, ID

Had a great experience with a electrician that came to fix the lights in my garage a few weeks ago.

6 years ago

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Angie Roy, UT

Great company! I was very happy to learn that my plumbing was covered on my plan! My agent was very nice.

6 years ago

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Kathie L Holder Boerne, TX

Landmark has been very helpful and timely in providing swift and proper repairs to our A/C system.

6 years ago

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Alex Dobbs

They were very quick to reply, fix the problem, and get the job done. Thanks!

6 years ago

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Susan Perez Huntington Beach, CA

The service I received at Landmark was very professional and promt !!! Would highly recommend !!!

6 years ago

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Li

Quick and excellent customer servicess. I have two properties covered by Landmark home warranty.

6 years ago

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Adam B Eagle Mountain, UT

They have a fast and easy online ordering process. I haven’t had to file a claim but am hopeful it will be just as easy.

5 years ago

Reply from Landmark Home Warranty

Dear Adam,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home and look forward to the opportunity to assist you. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 6th, 2018

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Verified Customer

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Jaret Brummett Prescott Valley, AZ

Because they haven't got back to me, on a certain Task.

1 year ago

Reply from Landmark Home Warranty

Dear Jaret Brummett, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to [email protected]? Thank you for your time and consideration. Landmark Home Warranty

Jan. 19th, 2023

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Verified Customer

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Ron Reeves Galveston, TX

Too slow to respond when something isn't working

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Reeves, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority and to service our valued members as quickly as possible, and we truly regret any frustration. We have confirmed that the heating tune up has been completed and appreciate your understanding in regard to scheduling and we are always available if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Dec. 22nd, 2022

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Verified Customer

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Wayne Kessler Boulder City, NV

They are extremely late in paying Solutions.

1 year ago

Reply from Landmark Home Warranty

Dear M. Kessler, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have confirmed that Landmark is currently reviewing the diagnosis submitted and we will continue to monitor your active service request to ensure completion and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Dec. 27th, 2022

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Verified Customer

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Traci Thompson Green Valley, AZ

Some of the companies that are used are not good

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Thompson, Thank you for taking the time to write a review and sharing important feedback. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we truly regret any frustration. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued members. Thank you again for allowing Landmark the opportunity to serve you. We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Nov. 28th, 2022

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Verified Customer

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Chase garcia Caldwell, ID

It seems some of the tech don't know what's going on

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Garcia, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Sep. 13th, 2022

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Verified Customer

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David Burnett

You did not use a local provider used one of the Tucson Arizona that was unable to do the work

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Burnett, Thank you again for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so responsive to our call. Your satisfaction is always our number one priority, and we sincerely regret the frustration. Per our conversation, we have processed a check which you should have received, and we have also provided our contact information if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Apr. 11th, 2022

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Verified Customer

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Kevin Kane Surprise, AZ

Their contracted repar company isn't the best

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Kane, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Your satisfaction is our number one priority, and we sincerely regret any frustration. We have confirmed a check has been processed on your behalf to apply towards replacement of the refrigerator. Customer service is also available to offer personalized assistance if you need additional help at 866.306.2999. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Mar. 8th, 2022

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Verified Customer

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Debbie Morris Katy, TX

Recent service calls have not been coordinated

2 years ago

Reply from Landmark Home Warranty

Dear Ms.Morris, Thank you for allowing Landmark the opportunity to review your situation firsthand and also being so receptive to our call. Our top priority is customer satisfaction, and to service you as quickly as possible, and we regret the frustration. We have confirmed a service appointment has been scheduled on your behalf and we are closely monitoring the outcome to ensure swift resolution. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Dec. 17th, 2021

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Verified Customer

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Robert Halstead Sherwood, OR

It took a few months to have my ac unit inspected

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Halstead, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and to service you as quickly as possible, and we regret the frustration. Please know repairs and system breakdowns take precedence over preseason tune-ups, which may result in a delay in appointment scheduling and completion. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Oct. 15th, 2021

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Verified Customer

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Matus Tomball, TX

On two request, I have delayed or no follow-up.

2 years ago

Reply from Landmark Home Warranty

Dear Matus, Thank you for taking the time to share important feedback regarding your customer service experience with Landmark Home Warranty. We would like to review your situation firsthand to ensure resolution. However, we cannot locate a Landmark plan under the name provided. May we please ask you to provide your information to [email protected]? Thank you again for your consideration. Landmark Home Warranty

Sep. 24th, 2021

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Verified Customer

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Paul Green Valley, AZ

Difficult to get the service you need--Might as well just call your own professionals

2 years ago

Reply from Landmark Home Warranty

Dear Paul, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to [email protected]? Thank you for your time and consideration. Landmark Home Warranty

Aug. 2nd, 2021

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Verified Customer

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Branislav Sasic Frisco, TX

Bad value for the money. Also, only 30 day warranty on repairs.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Sasic, Thank you for taking a moment to write a review regarding your customer service experience with Landmark Home Warranty. Our top priority is your satisfaction, and we regret the frustration. Please know we are available 24/7, 365 days a year to offer our personal assistance, and we encourage you to contact us at the first sign of an unexpected breakdown to best utilize the warranty plan. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Jun. 18th, 2021

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Verified Customer

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Victor Peter Mosqueda Humble, TX

too hard to contact, always on hold and don't return calls

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Mosquenda, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely regret the displeasure. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again for allowing Landmark the opportunity to serve you. We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jun. 7th, 2021

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Verified Customer

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Kris Harris Saint George, UT

Bad customer service. Some plumbers are bad they sent also they never call to follow up

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Harris, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

May. 5th, 2021

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Verified Customer

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Dallas Mountain Home, ID

Still waiting to hear from A/C repairman.

3 years ago

Reply from Landmark Home Warranty

Dear Dallas, Thank you for taking the time to write a review and providing important feedback regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction, and we apologize for the frustration. We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark plan under the name provided. May we please ask you to forward the plan number or property address to [email protected]? Thank you for your time and consideration. Landmark Home Warranty

Apr. 22nd, 2021

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Verified Customer

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Sue Austin, TX

expensive annual fee and service call charge

3 years ago

Reply from Landmark Home Warranty

Dear Sue, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Our top priority is your complete satisfaction while offering comprehensive coverage, quality repairs, and keeping premium costs competitive, and we regret the displeasure. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again for allowing Landmark the opportunity to serve you. We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 29th, 2021

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Verified Customer

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Lynne Johnson Prescott, AZ

Often reps can only reply with scripted responses

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Johnson, Thank you so much for the review regarding your customer service experiences with Landmark Home Warranty! Our top priority is customer satisfaction and it always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty.

Mar. 25th, 2021

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Verified Customer

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CAD Friendswood, TX

The customer service response is often far less than desirable.

3 years ago

Reply from Landmark Home Warranty

Dear CAD, We would love to offer our personal assistance in the matter. However, we cannot find a Landmark service plan under the name provided. May we please ask you to forward the contract number or property address to [email protected]? Thank you for your consideration. Landmark Home Warranty

Mar. 10th, 2021

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Verified Customer

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Jim Spanish Fork, UT

Customer service is awful. Call up and see how long you are on hold.

3 years ago

Reply from Landmark Home Warranty

Dear Jim, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Your feedback is extremely important, and we sincerely regret the frustration. Please know it is our constant endeavor to ensure your calls to Landmark are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume. Thank you again for your continued patience and consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Feb. 5th, 2021

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Verified Customer

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Tom

Slow response. Charged a $60 service fee. Still no satisfaction in 3 months.

3 years ago

Reply from Landmark Home Warranty

Dear Tom, Landmark is actively searching for your information to review the situation firsthand. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to [email protected]? Thank you for your consideration. Landmark Home Warranty

Nov. 18th, 2020