Landmark Home Warranty
6.7
Overall Score
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Verified Customer
Review Source
C. Kuntz
3 years ago
Reply from Landmark Home Warranty
Nov. 19th, 2020
Verified Customer
Review Source
Doug Drolett
3 years ago
Reply from Landmark Home Warranty
Nov. 6th, 2020
Verified Customer
Review Source
Sylvie
3 years ago
Verified Customer
Review Source
Tracy Phillips Parma, ID
3 years ago
Reply from Landmark Home Warranty
Sep. 18th, 2020
Verified Customer
Review Source
Josh Roseburg, OR
3 years ago
Verified Customer
Review Source
Dean S. Aldous
4 years ago
Verified Customer
Review Source
EB
4 years ago
Reply from Landmark Home Warranty
I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Your feedback is taken very seriously. It provides great insights on how we can improve as a company to better serve our homeowners. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Feb. 11th, 2020
Verified Customer
Review Source
Cathy White Safford, AZ
4 years ago
Reply from Landmark Home Warranty
I am sorry to hear that you feel this way. Our contractor relations representatives are out in the field every day to build relationships with contractors. We are working to build our in-network list of contractors so that we can better serve our homeowners.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 31st, 2019
Verified Customer
Review Source
OC Eke Yuma, AZ
4 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing system. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 31st, 2019
Verified Customer
Review Source
John B.
4 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 22nd, 2019
Verified Customer
Review Source
Ladykincade
4 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 8th, 2019
Verified Customer
Review Source
Lindsay
4 years ago
Reply from Landmark Home Warranty
I would be happy to answer any questions you may have regarding your warranty. You can reach me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 17th, 2019
Verified Customer
Review Source
jan Eagle, ID
4 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 19th, 2019
Verified Customer
Review Source
Lonestargirl
4 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 27th, 2019
Verified Customer
Review Source
Jessica
4 years ago
Reply from Landmark Home Warranty
I am sorry to hear about the services you have been provided. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I have forwarded your feedback to the appropriate departments to implement the necessary training to better our services. If you have any further questions, please do not hesitate to reach out.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 27th, 2019
Verified Customer
Review Source
jessica San Antonio, TX
4 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 20th, 2019
Verified Customer
Review Source
Heather
4 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 13th, 2019
Verified Customer
Review Source
C. Madson
4 years ago
Reply from Landmark Home Warranty
I am sorry to hear that you feel this way. I would like to look into your service request and address your concerns more appropriately. Please reach out to me directly at with your property address.
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 30th, 2019
Verified Customer
Review Source
El dobliu
4 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 30th, 2019
Verified Customer
Review Source
Stephen Richardson Idaho Falls, ID
4 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 30th, 2019
Verified Customer
Review Source
Robert Grindstaff
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 23rd, 2019
Verified Customer
Review Source
Ben
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 23rd, 2019
Verified Customer
Review Source
Anonymous
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 10th, 2019
Verified Customer
Review Source
Jecan
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. The warranty would like the opportunity to provide you with an in-network contractor to diagnose your covered system. Unfortunately, the warranty will not reimburse for any work that has been done outside of the warranty without prior approval.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 10th, 2019
Verified Customer
Review Source
Jethro Bodine
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We would be happy to hear more details on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Mar. 20th, 2019
Verified Customer
Review Source
Ernest Gonzales
5 years ago
Reply from Landmark Home Warranty
I am sorry to hear that you have not been followed up with on your service request. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 31st, 2018
Verified Customer
Review Source
Lupi Hall Mesa, AZ
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 4th, 2018
Verified Customer
Review Source
Bill Owen
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We have an overall approval rate of 97% in covered claims. The service call fee is a fee paid to the contractor to visit your home and diagnose your unit. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 16th, 2018
Verified Customer
Review Source
Derrick Smith
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at .
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 16th, 2018
Verified Customer
Review Source
Jacobs
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address your concerns. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 16th, 2018
Verified Customer
Review Source
Joe
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at .
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 16th, 2018
Verified Customer
Review Source
Prefer not to disclose
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us. We have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 16th, 2018
Verified Customer
Review Source
Richard Moss
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 16th, 2018
Verified Customer
Review Source
William McNamara
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at .
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 16th, 2018
Verified Customer
Review Source
Scott
5 years ago
Reply from Landmark Home Warranty
I am sorry to hear the length of time it took for you to receive repairs. It is coming the summer months and our HVAC contractors are doing all that they can to service our homeowners in a timely manner. If there ever is a concern with scheduling, you can reach out to Landmark to see what we can do to assist you.
Please do not hesitate to reach out to me directly at for any further questions you may have.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 22nd, 2018
Verified Customer
Review Source
Lashada Spencer
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us. I am sorry to hear you have not been properly educated on the warranty. I would happy to answer any coverage details you have questions on. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 15th, 2018
Verified Customer
Review Source
Jacob Kiesel
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us. I am sorry to hear you feel this way. We value your feedback and would like to hear more of your thoughts on how we can improve our services. You can reach me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 15th, 2018
Verified Customer
Review Source
Jacob and MarisolCurtis
6 years ago
Reply from Landmark Home Warranty
I am sorry to hear you have not been followed up with by us. I was able to pull up your service request and can see that we are currently reviewing the diagnosis to determine the next steps. As soon as we know how to move forward, a representative will reach out to you to inform you of the solution.
In the meantime, I would be more than happy to assist you in any of your comments, concerns, and questions. You can reach me directly at .
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Mar. 8th, 2018
Verified Customer
Review Source
ROBERTLEVY
6 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us. Your feedback is greatly appreciated. I would like to ask if you could explain the steps you are referring to. Landmark strives to better our processes for our homeowners and your feedback would be valuable. I'd also like to know if you are looking for any particular part/item to be covered. I would be happy to go over any coverage details with you.
You can reach me at .
I look forward to hearing from you.
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Mar. 8th, 2018
Verified Customer
Review Source
Mario Gilbert, AZ
6 years ago
Reply from Landmark Home Warranty
Thank you for the time you have taken to leave us your feedback. I am sorry to hear that you feel this way. We are always more than happy to assist you with your concerns. You can reach out to me directly at . I will be happy to listen and address your concerns appropriately.
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Feb. 22nd, 2018
Verified Customer
Review Source
Linda Hill Bellville, TX
6 years ago
Reply from Landmark Home Warranty
Thank you for providing your feedback. We appreciate the time you have taken to leave it. I am sorry to hear of the delays in your service request. I would be happy to look into the details to better explain the process.
Landmark does what we can to provide a contractor for you in a timely-manner, however, we do not control their schedules. If there ever is an issue with scheduling, you can reach out to us to determine the best route to continue with.
Please reach out to me directly at .
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Feb. 22nd, 2018
Verified Customer
Review Source
Pamela Merrill Saint George, UT
6 years ago
Reply from Landmark Home Warranty
Thank you for the feedback! I am sorry to hear that you have not been pleased with the service provided to you by the recent contractor that was out at your home. I would like to review your feedback and see if there is anything I can assist you with. For me to do this I would need so account information. Please feel free to reach out to me at , I will then be able to go over the resent events in detail with you.
Thank you,
Cheyenne Rapier
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
Tim Taylorsville, UT
6 years ago
Reply from Landmark Home Warranty
Thank you for your honest feedback. We are sorry to see that our services have not received a 5 star rating. We do strive to provide remarkable service to all of our homeowners. If there is something we can do to receive a 5-Star rating, please reach out to me directly.
Thank you
Cheyenne Rapier
Customer Relations Manager
Feb. 12th, 2018
Verified Customer
Review Source
Scott M Beaverton, OR
6 years ago
Reply from Landmark Home Warranty
I'm sorry to hear of the outcome of your service request. I would like to look into the details of the request to address your concerns.
Please reach out to me directly at . I will be able to appropriately address your issues from there.
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 5th, 2018
Verified Customer
Review Source
Anonymous Green Valley, AZ
6 years ago
Reply from Landmark Home Warranty
Jan. 25th, 2018
Verified Customer
Review Source
Anonymous Bastrop, TX
6 years ago
Reply from Landmark Home Warranty
Jan. 25th, 2018
Verified Customer
Review Source
Diana Goodyear, AZ
6 years ago
Reply from Landmark Home Warranty
Thank you for the review! We are sorry to hear that you have not been pleased with the services provided. I would like to go over the coverage with you in detail. If you would like further assistance on the coverage please reach out to me directly.
Thank you,
Cheyenne Rapier | Customer Relations Manager |
Jan. 22nd, 2018
Verified Customer
Review Source
Erik B San Antonio, TX
6 years ago
Reply from Landmark Home Warranty
Thank you for the great feedback. We are sorry to hear that the service provided resulted in a 3- star rating. I would like to go over your coverage in detail with you. please feel free to reach out to me directly so that we can go over the coverage options you have.
Thank you,
Cheyenne Rapier | Customer Relations Manager |
Jan. 22nd, 2018
Verified Customer
Review Source
Feng Chen Di Yao Grand Prairie, TX
6 years ago
Verified Customer
Review Source
Lida Dallas, TX
6 years ago
