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Landmark Home Warranty

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4,090 User Reviews

7.9

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RJ Riverton, UT'

I waited for days, and weeks to get any service done

3 years ago

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Ray park Salt Lake City, UT'

They really screw you with their small print.

3 years ago

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Anonymous Plano, TX

Poor decision making and problem solving

3 years ago

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Shocked by the fine print Georgetown, TX

Very responsive. Great people. Lousy warranty.

3 years ago

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Won't be renewing San Antonio, TX

Loop holes that allow them NOT to cover your equipment

3 years ago

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Service Carrollton, TX

Bad service, I canceled my insurance!!!!!!!!!!

3 years ago

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unhappyinsoutah

This company did poor contractor follow up

3 years ago

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SWAT Plumbing Shake Down Artists Corsicana, TX

Landmark hires contractors more than 50 miles away

3 years ago

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bg5 Salt Lake City, UT

It is so hard to get them to pay for things

4 years ago

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Amy Staufer Boise, ID

Slow and unresponsive! Extremely disappointing.

4 years ago

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Ronnie Preston Yuma, AZ

No customer input on service providers

4 years ago

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Jay Palmer

Customer Service was extremely poor.

4 years ago

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Norbert S Bulverde, TX

Claims are handled quickly and resolved in a timely manner.

1 year ago

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Reply from Landmark Home Warranty

Dear Norbert, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 11th, 2019

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Beth Tucson, AZ

Very good service...spoke to many different agents

2 years ago

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Reply from Landmark Home Warranty

Dear Beth, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Sep. 10th, 2019

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Antonio Santos Provo, UT

The worse customer service and I have to work to communicate my concerns with people who don’t listen. Frustrated

2 years ago

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Reply from Landmark Home Warranty

Dear Antonio, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jul. 25th, 2019

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Phillip Smith Eugene, OR

Easy to work with and schedule needs/repairs.

2 years ago

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Reply from Landmark Home Warranty

Dear Phillip, We are glad to see that we have been able to provide you with 4-star service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jan. 18th, 2019

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Jim

They only cover what they want to. Always come up with excuses why not to cover anything else

2 years ago

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Reply from Landmark Home Warranty

Dear Jim, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 28th, 2018

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No Name

Landmark was quick to resolve the issues we were having.

2 years ago

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Reply from Landmark Home Warranty

Dear Homeowner, We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 27th, 2018

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Delores Sutherlin, OR

Landmark Home Warranty has been very fast and efficient in taking care of our repairs on appliances.

2 years ago

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Reply from Landmark Home Warranty

Dear Delores, We are glad to see that our agents and contractors have been able to provide you with fast and efficient service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Oct. 26th, 2018

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A G Cranney Orem, UT

They always answer, and get people out quickly if they can.

3 years ago

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Reply from Landmark Home Warranty

Dear A G Cranney, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Sincerely, Cheyenne Rapier Customer Relations Manager

Sep. 20th, 2018

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Jonathan Campbell

Wouldn’t use Landmark again and I don’t recommend them to anyone. One of those companies that nickel and dime you.

3 years ago

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Reply from Landmark Home Warranty

Dear Jonathan, I am sorry to hear that you feel this way. I would be happy to answer and coverage details you may have as well as address your concerns more appropriately. You can reach me directly at . I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager

May. 11th, 2018

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Dan Talbot Hillsboro, OR

Good experience overall, good options and customer service.

3 years ago

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JIANHUA WANG Katy, TX

responses quickly, solve probem on time.

3 years ago

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RAY Burleson, TX

ALWAYS TRYING TO HELP JUST MY OPINION THANK YOU

3 years ago

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TSR Fulshear, TX

They stay on top of things. Good follow up.

3 years ago

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Brittnee Lozano Salt Lake City, UT

All thw reps have been great, informative and very kind.

4 years ago

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Jo Ann Long

The technician came and fixed the appliance.

1 year ago

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Reply from Landmark Home Warranty

Dear Jo Ann, We are glad to see that our agents and contractors have been able to provide you with 3-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jan. 2nd, 2020

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Laura

the follow through or lack there of is not good

2 years ago

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Reply from Landmark Home Warranty

Dear Laura, I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 28th, 2018

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Whydidibothertobuythis

Claims and service requests can take up to a month to get approval for repairs.

2 years ago

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Reply from Landmark Home Warranty

Dear Homeowner, I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 28th, 2018

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Shawnvaya smallwood

It is between 99$ 125$ to get my microwave installed they will pay 65$ that's it no exceptions

2 years ago

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Reply from Landmark Home Warranty

Dear Shawnvaya, I am sorry to hear about your experience with your microwave service request. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 28th, 2018

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Lisa

They remove items from warranty after you sign the contract

2 years ago

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Reply from Landmark Home Warranty

Dear Lisa, I am sorry to hear that you feel this way. The warranty is outlined and does not change during your warranty year. If there are any changes to the coverage, Landmark will be sure to notify you. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 28th, 2018

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Mark Fairbanks Saint George, UT

Would rather pay you a small sum on money to make problem go away rather than fix the problem.

3 years ago

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Reply from Landmark Home Warranty

Dear Mark, Thank you for sharing your feedback. I would like to go over your concerns in more detail. Please reach out to me directly at . I would be happy to review your ticket for you. I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager

May. 19th, 2018

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Munoz Casa Grande, AZ

The company M R plumbing sent inexperienced worker

3 years ago

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Daniel Haehl Lincoln City, OR

Wouldn't pay until problem was solved. Allowed company to screw us over

3 years ago

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Rick

Never received the check for hole in wall repair.

2 years ago

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Reply from Landmark Home Warranty

Dear Rick, I am sorry to hear that you have not received your check. Please call into the office at 866-306-2999 to speak with a representative to ensure your check is reissued. You can also reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 28th, 2018

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Anonymous Eastover, SC

I had sent 3 emails called 8 times left message did not get call back

3 years ago

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Reply from Landmark Home Warranty

Dear Homeowner, Thank you for taking the time to share your feedback. I am sorry you have not recieved a response. I would be happy to assist you. Please reach out to me directly at . I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 13th, 2018

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KC McKinney, TX

No AC for a week and poor to no communication.

2 years ago

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Reply from Landmark Home Warranty

Dear KC, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your air conditioner service request. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Apr. 22nd, 2019

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Kayla Helotes, TX

Caused damage and then did not cover it.

2 years ago

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Larry Tucson, AZ

zero customer interaction, no calls, only believes in email

3 years ago

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Reply from Landmark Home Warranty

Dear Larry, I am sorry to hear you have not been able to speak with a representative on the phone. You can call into the office at 866-306-2999 and speak with any available representative. I would also be happy to assist you in anything you may need. You can reach me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 13th, 2018

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John Turner Dallas, TX

Left us without AC for 2 weeks in August in Texas

4 years ago

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