Name: Landmark Home Warranty
Rating: 3.3

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Sam Houston, TX

Landmark Warranty still has not refunded me back for work that was charged and not done! This is fraud and they seem to be getting away with it! I have pleaded with them to return $453 and they refuse to do the right thing, why...., because they know no one will force them to do the right thing! Shame of Landmark Warranty!

6 years ago

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Kevin Finn Phoenix, AZ

I tried for 5 days to get my new home rekeyed. Now it's going to sit for 5 more days after purchase before it gets done. First experience with this company. Got some lip service after 3 days to no avail. What a complete disappointment !

6 years ago

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Jeremy Copeland Casa Grande, AZ

Approval takes way too long, scheduling takes way to long. Operators are difficult to understand.

1 year ago

Reply from Landmark Home Warranty

Hello Mr. Copeland, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our number one priority and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jan. 10th, 2023

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Alberto Garza Farias San Antonio, TX

Timeliness, professionalism, trustworthy

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Farias, Thank you so much for the 4 stars and providing such great testimony regarding your customer service experiences with Landmark Home Warranty! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love the amazing feedback and opportunity to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Dec. 26th, 2022

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Karen Anderson Willamina, OR

They improved their answering the phone.

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Anderson, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our utmost priority and we always appreciate the positive feedback and having the opportunity to provide you with service professionals for all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Nov. 22nd, 2022

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Rod Blake Las Vegas, NV

I cancelled both of my contracts with Landmark due to service failures with their contractors.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Blake, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so receptive to our conversation. Customer satisfaction is our top priority and to service our valued members as quickly as possible, and we truly regret any frustration. Per our conversation, we believe we have effectively addressed your concerns, and we are always available if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Nov. 21st, 2022

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Amy Klein Eugene, OR

By the time this gets resolved, I will be out of a refrigerator for over a month.

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Klein, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and being so receptive to our call. Our top priority is customer satisfaction and servicing our valued members as quickly as possible, and we sincerely regret the frustration. We have confirmed Landmark has authorized repairs and the service contractor will arrange a follow-up appointment to ensure completion. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Sep. 13th, 2022

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Dave Vernal, UT

Quick responsesome confusing parts to their policies

1 year ago

Reply from Landmark Home Warranty

Dear Dave, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 31st, 2022

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AMANDA JANE BENNETT Hurricane, UT

Refused to cover my claim. Said my coverage had been frozen for 3 years, but still collected premiums

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Bennett, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is always our number one priority, and we sincerely regret any frustration. We have confirmed that Landmark has explained coverage and the warranty process to you, and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Aug. 29th, 2022

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Joe Abraham

You sent a guy out who fixed it, but I think it is just a short-term fix.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Abraham, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to [email protected]? Thank you for your time and consideration.

Jul. 22nd, 2022

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Ron Hart Boise, ID

Great service, but nobody gets top billing

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Hart, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 19th, 2022

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Richard J Robakowski Henderson, NV

Great experience took care of my issues quickly.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Robakowski, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Jun. 28th, 2022

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Jose Houston, TX

I had a good experience overall, they are very responsive

1 year ago

Reply from Landmark Home Warranty

Dear Jose, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. Thank you again for the opportunity! We truly value your business and look forward to serving you in the again. Landmark Home Warranty

Jun. 21st, 2022

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Bl Coleman Mesa, AZ

A little slow to respond but they get the job done

1 year ago

Reply from Landmark Home Warranty

Dear Bl Coleman, Thank you so much for the 4 stars and providing important feedback regarding your customer service experiences with Landmark Home Warranty! Offering prompt and accurate resolution is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 21st, 2022

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Ryan Topham Mesquite, NV

Have not had the greatest experiences with them. Some good, some bad.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Topham, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. We constantly strive to provide best-in-class service and peace of mind to our valued members, and we sincerely regret the frustration. Please know we have left you a voice message seeking to address your concerns, and we are available 24/7, 365 days a year to offer our personal assistance in the moment. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Mar. 8th, 2022

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Joslyn Taylor Pearland, TX

Good customer service. Solved the problem I had.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Taylor, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is our utmost priority and it is always a distinct pleasure to assist you. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Feb. 8th, 2022

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Ashis Purbhoo Spring, TX

Great service, website needs to be updated.

2 years ago

Reply from Landmark Home Warranty

Dear Ashis Purbhoo, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your loyal business and look forward to serving you again. Landmark Home Warranty

Jan. 10th, 2022

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Juan Alcantar West Jordan, UT

Professional and good service to resolve warranty issue

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Alcantar, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Dec. 17th, 2021

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Pasha L Kopcsik Pearce, AZ

There's not enough repair companys that work with you , so to much out of pocket exspense

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Kopcsik, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction is our top priority and to provide the most comprehensive coverage in the industry, and we sincerely regret the frustration. Please note coverage is not all inclusive, and there may be instances where homeowners incur an out of pocket expense for items not covered by the Landmark plan. Thank you again for your understanding with respect to coverage and allowing Landmark the opportunity to provide this additional explanation. Landmark Home Warranty

Nov. 4th, 2021

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Rory Barrett Plano, TX

Feels like almost nothing is covered wrt extra coverage on pool and air conditioner

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Barrett, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and we truly apologize for the outcome of your service request. Landmark confirmed the breakdown was not the result of normal usage, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty

Nov. 4th, 2021

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Henry Luevano Molalla, OR

Some difficulties after experiancing water issues.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Luevano, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. We have confirmed a check has been processed on your behalf to assist with the service completed outside of the warranty. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Sep. 30th, 2021

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Mancini Prescott Valley, AZ

Feel like there could be a better way to determine what your paid for on loses.

2 years ago

Reply from Landmark Home Warranty

Dear Mancini, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely regret the frustration. We have confirmed a check has been processed on your behalf for the dishwasher and microwave replacement. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Sep. 30th, 2021

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Dixie Brown Meridian, ID

All issues have been resolved timely with no hassle.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Brown, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 24th, 2021

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Calliope Austin, TX

They’re adequate at times. Communication with customer service is abysmal.

2 years ago

Reply from Landmark Home Warranty

Dear Calliope, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Our top priority is your complete satisfaction, and we apologize for the frustration. We would like to offer our personal assistance to ensure your needs have been met. However, we cannot locate a Landmark plan under the name provided, and we encourage you to email your contract information to [email protected] so we may offer our personal assistance. Thank you for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Sep. 16th, 2021

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Barbara Bosch Spring, TX

I’ve been waiting 3 months for my dishwasher part which I know is available with Sears parts.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Bosch, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities, and we sincerely apologize for the frustration regarding delays. We are happy to confirm that repairs were successfully completed, and sincerely hope to restore your faith in the wonderful services Landmark has to offer. Thank you again for your consideration. Landmark Home Warranty

Sep. 16th, 2021

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Karen Taylor Ingram, TX

Because a repairman came. Tore apart my dryer and never came back. Now I have to find someone to fix it!!!

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Taylor, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to [email protected]? Thank you for your time and consideration. Landmark Home Warranty

Sep. 13th, 2021

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Verified Customer

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Robert Kalthoff Eagle, ID

Responsiveness, professionalism, and timeliness.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Kalthoff, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Aug. 6th, 2021

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James Pflugerville, TX

Impossible hold times no matter what the call is in reference to.

2 years ago

Reply from Landmark Home Warranty

Dear James, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we truly regret the frustration. Landmark encourages using your online customer portal to obtain information about coverage, the warranty process, and creating service requests as a great alternative to holding during times when we are experiencing high call volume. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty

Jul. 26th, 2021

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Jacqueline Kellermann Chandler, AZ

We always get prompt and courteous service.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Kellerman, On behalf of the entire team, thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 23rd, 2021

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Anonymous Black Canyon City, AZ

My first encounter with customer service was a failure.

2 years ago

Reply from Landmark Home Warranty

Dear Anonymous, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the honest feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for allowing Landmark the opportunity to serve you. We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 27th, 2021

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D.K. Fort Worth, TX

Efficiency is an issue and knowledgeable agents are needed about policies

2 years ago

Reply from Landmark Home Warranty

Dear D.K., Thank you for taking the time to write a review and providing feedback regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction, and we apologize for the frustration. Please know we would like to ensure that your needs are met. However, we are unable to locate a Landmark service plan under the name provided. We encourage you to email your contract information to [email protected] so we may offer our personal assistance. Thank you again for your continued business and consideration. Landmark Home Warranty

Apr. 29th, 2021

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Tom Rockwall, TX

Good HW provider. Helps with routine maintenance.

3 years ago

Reply from Landmark Home Warranty

Dear Tom, Thank you so much for the 4 star review and positive remarks regarding your customer service experiences with Landmark Home Warranty! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty

Mar. 29th, 2021

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Mary Ann Maher Montgomery, TX

Service is good once you get them by phone.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Maher, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. On behalf of the entire team, thank you for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Mar. 29th, 2021

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Rick Fort Worth, TX

Was excellent until they started using foreign customer service

3 years ago

Reply from Landmark Home Warranty

Dear Rick, Thank you so much for the 3 star review regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we appreciate your honest feedback, and are available 24/7, 365 days a year to offer our personal assistance and address your concerns in the moment. On behalf of the entire team, thank you for choosing Landmark! We truly appreciate your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 9th, 2021

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Jim Stout Payette, ID

Lack of communication, they were extremely slow in responding to our needs.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Stout, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction and to service our homeowners as quickly as possible, and we apologize for the frustration. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. We truly value your business and hope to restore your trust in Landmark and the great services we offer. Landmark Home Warranty

Mar. 10th, 2021

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Kaelynn Massey Maricopa, AZ

I feel the call in process could of been more simple.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Massey, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback. On behalf of the entire team, thank you for choosing Landmark! We truly appreciate your business and look forward to serving you again. Landmark Home Warranty

Feb. 8th, 2021

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Leslie Reynolds Las Vegas, NV

Good Service, Good Price, Keep Their Promise.rate 5 stars

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Reynolds, Thank you so much for the 4 star review regarding your customer experiences with Landmark Home Warranty! Your satisfaction is always our top priority, and we are grateful for the opportunity to provide you with quality service and the peace of mind you deserve. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty

Jan. 28th, 2021

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Adedapo Adesina Katy, TX

Responsive to call and repairs. Good customer care.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Adesina, Thank you so much for the 4 star review and remarks regarding your customer service experiences with Landmark Home Warranty! Providing best-in-class service by friendly associates and extending the most comprehensive coverage in the industry is exactly what we strive to do, and we are happy to hear this has been your experience. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Jan. 25th, 2021

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Jasmine Mathis

I don't feel like a priority, ticket #2071385 has been open for over a month and no repairs have been made

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Mathis, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we truly apologize for your recent service experience and the timeframe involved to repair the plumbing system. We believe we have rectified this situation on your behalf and appreciate your understanding. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Dec. 17th, 2020

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Karen

Simple repairs good, major repairs a lot of added expense for repair to be done

3 years ago

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Disgruntled Homeowner

WORST service, nothing resolved. Long phone waits to speak to uncaring personnel. WASTE of money!!

3 years ago

Reply from Landmark Home Warranty

May we please get your contract information to review the situation firsthand? You can email us directly at [email protected]. Thank you. Landmark Home Warranty

Dec. 4th, 2020

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BlueStreak

Quick scheduling and good service technician.

3 years ago

Reply from Landmark Home Warranty

Dear BlueStreak, On behalf of the entire team, thank you so much for the 4 star review and testimony regarding your service experience with Landmark and our fantastic service contractors! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we take great pride in connecting you with dependable professionals. Thank you again for the opportunity! We truly value your business and look forward to serving you again. Landmark Home Warranty

Nov. 25th, 2020

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Arlene

Very happy with the service I have received.

3 years ago

Reply from Landmark Home Warranty

Dear Arlene, On behalf of the entire team, thank you so much for providing Landmark Home Warranty with a 4 star review regarding your service experiences! Our top priority is your satisfaction, and it is our most distinct pleasure to assist you with all your home warranty and home services needs, and it makes us extremely happy to know that you have found value in the services you have received. Thank you again for choosing Landmark! We truly value your business and look forward to serving you for many years to come. Landmark Home Warranty

Nov. 25th, 2020

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Jj

Good response and usually good contractors

3 years ago

Reply from Landmark Home Warranty

Dear Jj, Thank you so much for the 5 star rating and review regarding your service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. On behalf of the entire Landmark team, thank you again! We truly value your business and humbly look forward to serving you soon. Landmark Home Warranty

Nov. 6th, 2020

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Dave

It is so hard to not get put on eternal hold! This has happened several times.

3 years ago

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Anonymous

Don't seem organized. Get status updates that are not accurate.

3 years ago

Reply from Landmark Home Warranty

Dear Anonymous, Landmark is actively searching for your information to review the situation firsthand. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to [email protected]? Thank you for your consideration. Landmark Home Warranty

Oct. 13th, 2020

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Terri Napper

Nice job replacing water valve for icemaker

3 years ago

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william chow

usually quick with setting up contractors

3 years ago

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Verified Customer

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Mike

Excellent job on time curtesy blah blah blah blah blah

3 years ago

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Verified Customer

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Jon S

Been great. Not covering our fridge has been frustrating

4 years ago

Reply from Landmark Home Warranty

Dear Jon,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at customerrelations@landmarkhw. com.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 26th, 2020