Name: Landmark Home Warranty
Rating: 3.3

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Verified Customer

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Disappointed

they always seem to have an agenda when it comes to paying claims. don't feel that they care about customer satisfaction.

5 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

I am sorry to hear that you feel this way. We care about all our homeowners and would like to provide them with remarkable service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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Verified Customer

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Laurie Wilcoxen

I have had very little contact so far thankfully and I was concerned that a question I had was never answered.

5 years ago

Reply from Landmark Home Warranty

Dear Laurie,

We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. I would also be happy to answer your question. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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Verified Customer

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Dennis

There customer service is on point. There's always ready to answer questions and fulfill your needs

6 years ago

Reply from Landmark Home Warranty

Dennis,

Thank you for the great feedback. We are sorry to hear that you might have doubts in the coverage. I would like to go over the coverage with you in detail so that we can help you in any way we can. Please reach out to me directly so that we can go over the coverage in detail.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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Impressed

I submitted a claim for an a/c evaporator repair and it was replaced promptly and correctly.

6 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service for your a/c unit. We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 30th, 2018

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Verified Customer

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Katie

Very helpful in a timely manner. Took care of problems fast and communicated very well.

6 years ago

Reply from Landmark Home Warranty

Dear Katie,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 25th, 2018

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Verified Customer

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Anessa Meadows San Antonio, TX

Customer service is amazing and the service people that they have contracted with are awesome.

6 years ago

Reply from Landmark Home Warranty

Dear Anessa,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 17th, 2018

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Verified Customer

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JaimeIniguez

Landmark is a great company to have as your home warranty provider, I really like their customer service.

6 years ago

Reply from Landmark Home Warranty

Hello Jaimel,

Thank you for taking the time to rate us! We are glad to see that our agents have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

We look forward to the opportunity to help you in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 21st, 2018

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Verified Customer

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CrystalHaselton

Easy to submit a repair request on-line and the vendor calls my tenants to set appointment.

6 years ago

Reply from Landmark Home Warranty

Hello Crystal,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 15th, 2018

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Verified Customer

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Chris G Magnolia, TX

Good value with 24/7 claims department with helpful, capable and friendly customer service

6 years ago

Reply from Landmark Home Warranty

Chris,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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Kevin Coor Frisco, TX

Landmark is very fast getting you help for your problem. Customer service is a priority for them.

6 years ago

Reply from Landmark Home Warranty

Kevin,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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Linda F Mesa, AZ

Quick to take care of requests, very friendly, worked very clean, very knowledgeable,

6 years ago

Reply from Landmark Home Warranty

Linda,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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Nancy R Park City, UT

Responsive, sends licensed contractors. I have them for my own home and 4 rental properties.

6 years ago

Reply from Landmark Home Warranty

Nancy,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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Aaron and Sandra San Antonio, TX

Representative is always easy to talk to and gets the ball rolling on a claim quickly.

6 years ago

Reply from Landmark Home Warranty

Aaron and Sandra,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Dana Barrett Smith Stockdale, TX

Responsive and friendly; competent staff. Staff is knowledgeable and made relevant recommendations.

6 years ago

Reply from Landmark Home Warranty

Dana,

Please feel free to reach out to us for any of your home warranty needs.

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Denise Thompson Lindon, UT

They are easy to get a hold of. Fast reply and fast service. Always friendly and helpful.

6 years ago

Reply from Landmark Home Warranty

Denise,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Ed Weatherford, TX

Always responsive. Company actually interested in repairs being done in an acceptable manner.

6 years ago

Reply from Landmark Home Warranty

Ed,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future.

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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5 Saint George, UT

Excellent response and service they take care of your issue quickly and courteously

6 years ago

Reply from Landmark Home Warranty

Hello,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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5 Humble, TX

He was professional and quick. He did a great job. I would recommend the service.

6 years ago

Reply from Landmark Home Warranty

Hello,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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4 Kuna, ID

I think they did a great job but I don't live in the home. You need to contact my property manager Michael E.

6 years ago

Reply from Landmark Home Warranty

Invester,

Thank you for taking the time to rate us. You were reached out to as you are the contract holder. We will reach out to your manager as well for their feed back.

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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5 Boise, ID

Have handled all of my requests on a timely basis & sent good companies to do my service work.

6 years ago

Reply from Landmark Home Warranty

JD,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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5 Austin, TX

Customer service as well as contractors have responded quickly and professionally.

6 years ago

Reply from Landmark Home Warranty

Joe,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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KenTex Cleburne, TX

I don't like it because I have to pay a fee of $70 each time I have to have a repairman come to my house for some reason.

6 years ago

Reply from Landmark Home Warranty

Ken,
Thank you for the feedback. We are sorry to hear that you have some frustrations with the service call fee. This service call is a diagnosis fee for the contractor. This fee is just like having a copay for the doctor. If you are still having questions or concerns, we would like to go over those in detail with you. Please feel free to reach out to us directly so that we can go over those details with you.
Thank you

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Lady Di Magna, UT

excellent service, friendly, professional, quick to respond and great follow thru.

6 years ago

Reply from Landmark Home Warranty

Lady Di,
Thank you for the review! We are so pleased to hear that we have been able to provide you with services that are, quick, professional and friendly. Thank you for being a loyal member of the Landmark family. We look forward to servicing you in all your future warranty needs.
Thank you

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Lizamar Delgado Eden, ID

Best Warranty always at your service. Best customer service. Right on time when I most need them.

6 years ago

Reply from Landmark Home Warranty

Lizamar,
Thank you for your rating! We are glad to hear that we have been able to provide you with Excellent services. Thank you for being a loyal member of the Landmark family. We look forward to servicing you in all your future warranty needs.

Thank you

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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New in Las Vegas Las Vegas, NV

The first experience of getting the house rekeyed was not good. Otherwise, everything has been done well.

6 years ago

Reply from Landmark Home Warranty

Homeowner,
Thank you for the feedback! We are sorry to hear that the rekey service did not go a planned. We are pleased to hear that since then we have been able to provide you with the remarkable service we strive to achieve. Please feel free to reach out to us for all your home warranty needs.
Thank you,
Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Ron Clark Orem, UT

The excellent protection the warranty offers, if needed, and the prompt response to one claim.

6 years ago

Reply from Landmark Home Warranty

Ron,
Thank you for the rating! We are pleased to hear that our services have been excellent and prompt. We do look forward to servicing you in the future. Please reach out to us directly for any of your warranty needs.

Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Verified Customer

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anonymous Fort Worth, TX

Service is excellent - if you can get someone on the phone. The website historically has been useless.

6 years ago

Reply from Landmark Home Warranty

Anonymous,
Thank you for the great feedback! I will be getting with our website design team on the feedback. We are glad to hear that our team has been able to provide you with excellent services. We do strive to provide remarkable service. please do not hesitate to reach out to us in your future warranty needs.

Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Verified Customer

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Jennifer Taylorsville, UT

email responses come across somewhat abrasive, while phone contact is much more helpful and friendly

6 years ago

Reply from Landmark Home Warranty

Jennifer,

I'm sorry to hear of your experience with e-mail correspondence. It is not the way we intend to sound. I am pleased to hear that we are helpful via phone.

Please do not hesitate to reach out to us for any questions you may have!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 5th, 2018

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Verified Customer

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James Abilene, TX

THEY DO WHAT THEY SAY, WITH NO HASSLE. THEY ARE EASY TO REACH AND THEY FOLLOW UP AFTER THE SERVICE

6 years ago

Reply from Landmark Home Warranty

James, I'm happy to hear we have been able to service you without hassle. Thank you for your feedback! Please do not hesitate to reach out to us for any thing you may need! Tiffany Nguyen | Customer Relations Manager |

Jan. 29th, 2018

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Verified Customer

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RK South Jordan, UT

took 2 visits to fix a prob that should've been done in one. i wasn't charged for the 2nd visit however.

6 years ago

Reply from Landmark Home Warranty

RK, often times a second trip would be needed so that our contractors can be sure they have the right parts and tools to repair your unit. In the same service request, if more than one trip is needed, you will not be charge for more than one service call fee. We also have a 30 day guarantee on our contractors work. If your unit fails again within 30 days, we can send the contractor back out to check his work at no cost to you! If a second fee is ever needed, we will be sure to inform you as to why. Please do not hesitate to reach out to us in the future for any assistance you may need! Thank you, Tiffany Nguyen | Customer Relations Manager |

Jan. 25th, 2018

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Verified Customer

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May Eugene, OR

Efficient service, cntracted companies could have been better with availability and customer service

6 years ago

Reply from Landmark Home Warranty

May, We do all that we can to provide service in a timely manner. If there is ever a concern, please do not hesitate to reach out to Landmark so we can determine the appropriate steps to get you taken care of. Thank you for your review! Tiffany Nguyen | Customer Relations Manager |

Jan. 25th, 2018

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Verified Customer

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Shelly Springville, UT

They always provide a fast service, they are excellent to talk to, friendly and respectful.

6 years ago

Reply from Landmark Home Warranty

Shelly, I'm glad we have been able to provide excellent and timely service for you! Please do not hesitate to reach out to us in the future for any assistance you may need! Thank you, Tiffany Nguyen | Customer Relations Manager |

Jan. 25th, 2018

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Verified Customer

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John Houston, TX

they have addressed my needs and whenever I have had problems they have sought to remedy.

6 years ago

Reply from Landmark Home Warranty

John,

We're pleased to hear we have been able to help you when needed. Thank you for your review!

Please do not hesitate to reach out to us in the future for any assistance you may need!

Thank you,
Tiffany Nguyen
Customer Relations Manager

Jan. 25th, 2018

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Verified Customer

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Luke Clearfield, UT

It's super easy to make claims. The customer service is friendly, helpful and fast.

6 years ago

Reply from Landmark Home Warranty

Luke,

Thank you for the 5-star review! We are glad to hear that we were able to provide you with the remarkable service that you needed. We look forward to servicing you in the future. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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MR Burleson, TX

The process isn't very seamless to make a claim and when we do there have been times when the ticket is cancelled and then picked up by someone else.

6 years ago

Reply from Landmark Home Warranty

MR,

Thank you for the feedback! We are sorry to hear that you have not been very pleased with the service provided on the claims that you have opened. I would like to offer my assistance in any way that I can help. please feel free to reach out to me directly so that I can see what we can do to help.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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E Hawes Boise, ID

I have never had a bad experience and technicians are scheduled in a timely manner.

6 years ago

Reply from Landmark Home Warranty

E Hawes,
Thank you for the great feedback! We are glad to hear that our agents and contractors were able to provide you with remarkable service. Please do not hesitate to reach out to us for any of your future warranty needs.

Thank you,
Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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Stay away from these guys-you'll waster your money! Herriman, UT

They were useless when I called them to help with my broken dishwasher. The guy was here less than 5 minutes. He didn't know what the problem was so he told me to call a plumber.

6 years ago

Reply from Landmark Home Warranty

Homeowner,

Thank you for the feedback. We are sorry to hear that your experience with Landmark and our contractors has not been remarkable. I would like to see if there is anything I can do to assist in you in the dishwasher situation you had. Please reach out to me directly so that I can go over this in detail.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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MAC Houston, TX

THIS 2017 I CALL FOR CHECK MY HEAT AIR THEY COME TO CHECK JUST BECAUSE THE FIRST TECNICHIAN NOT FINISH DE WORK PROPERTLY. THE FAN WAS WORKING ALL DAY AND NIGHT NEVER STOP.

6 years ago

Reply from Landmark Home Warranty

MAC,

Thank you for your feedback. We are sorry to hear that the services provided by the our agents and contractors were rated a 2-Star.I would like to see what I can do to assist you in making the experience you have with us a 5-Star rating. If you would like to go over your experience in detail please feel free to reach out to me directly.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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Rosalyn Salt Lake City, UT

I had a claim with my refrigerator, they were courteous and cam out promptly and repaired it.

6 years ago

Reply from Landmark Home Warranty

Rosalyn,

Thank you for the great feedback! We are glad to hear that our agents and contractors were able to provide you with remarkable service. Please do not hesitate to reach out to us for any of your future warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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Don Nampa, ID

They've done an excellent job on time good personnel cleaned up after themselves.

6 years ago

Reply from Landmark Home Warranty

Don,

Thank yo for your feedback! I am glad to hear that our agents and contractors have been able to provide you with remarkable serivce and that the contractor was professional. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

star star star star star

Christine W San Antonio, TX

They are responsive and pay claims fairly. they have a good selection of vendors.

6 years ago

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Verified Customer

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Amanda Adams Draper, UT

Helpful service with great follow up. And continual research to fix the problem.

6 years ago

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Verified Customer

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Guillermo Gomez Providence, UT

Excellent service managers and representatives. They really care about good service

6 years ago

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Verified Customer

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Greg Yuma, AZ'

People on the phone are great. When you call in with a clam they take care of it fast!!!

6 years ago

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Verified Customer

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Anonymous Glendale, AZ

Very friendly and easy to work with. They got someone out to fix my dishwasher fairly quickly.

6 years ago

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Verified Customer

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Superbe Casa Grande, AZ'

They have been amazing, customer service was great and they are very Efficient.

6 years ago

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Verified Customer

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Barb Washington, UT'

Great customer service. No hassle service requests. Amazing contractors that are out the same day

6 years ago

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Verified Customer

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Ray Casa Grande, AZ'

It's simple and easy to open a service request. Support staff is professional and courteous.

6 years ago

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Verified Customer

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GP Tucson, AZ'

Friendly customer service, quick action and follow through to ask if work accomplished afterwards

6 years ago

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Verified Customer

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Richard Bird Sahuarita, AZ

We've used mainly for our swimming pool and we've got a very good response from them so far.

6 years ago