Landmark Home Warranty
6.7
Overall Score
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Verified Customer
Review Source
Amy Parch Kyle, TX
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are pleased to hear that our contractors have been able to provide you with remarkable service. Please do not hesitate to reach out to us for anything you may need in the future!
Thank you,
Cheyenne Rapier
Customer Relations Manager
Sep. 25th, 2018
Verified Customer
Review Source
KayJean Ortiz Davis Layton, UT
5 years ago
Reply from Landmark Home Warranty
Thank you for the 5- star rating! We are pleased to hear that we have been able to provide you with remarkable service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Cheyenne Rapier
Customer Relations Manager
Sep. 25th, 2018
Verified Customer
Review Source
Chris gordon
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your leak. We have sent a recall ticket to Lion’s Den to go back out to your home to check their work at no additional cost to you if the issue is related to the original leak. I see that you have a scheduled appointment for 09/18/18.
If you have any further questions or concerns, please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 18th, 2018
Verified Customer
Review Source
T
5 years ago
Reply from Landmark Home Warranty
Thank you for sharing your feedback. Our main number is 866-306-2999. This will provide a directory for each of our departments. Is there a certain department you are looking for? I would be happy to assist you. You can reach me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 12th, 2018
Verified Customer
Review Source
Clarence Falk
5 years ago
Reply from Landmark Home Warranty
I am sorry to hear about your continuous leak in your A/C unit. I see that you have a scheduled appointment for today, 08/21/18. Once the diagnosis can be reviewed, a representative will be able to go over the details on how we will be able to move forward.
In the meantime, if you have any questions, you can reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 21st, 2018
Verified Customer
Review Source
TROY ALLEN TARNOWSKI
5 years ago
Verified Customer
Review Source
David Bruno
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 11th, 2018
Verified Customer
Review Source
Anonymous
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 11th, 2018
Verified Customer
Review Source
Richard Leopard
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 11th, 2018
Verified Customer
Review Source
Michael
5 years ago
Reply from Landmark Home Warranty
I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 28th, 2018
Verified Customer
Review Source
Melanie Petzold
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 11th, 2018
Verified Customer
Review Source
Bill Falkenstein
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 11th, 2018
Verified Customer
Review Source
Andrea Williams
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 11th, 2018
Verified Customer
Review Source
Anonymous
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to discuss your concern in more detail to better address them. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 12th, 2018
Verified Customer
Review Source
Rebecca Herr
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Marsha Kirkham
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 11th, 2018
Verified Customer
Review Source
Judy
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your dishwasher. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 12th, 2018
Verified Customer
Review Source
Lisa Shaddock
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 5th, 2018
Verified Customer
Review Source
Fourdogmom
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with timely service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 5th, 2018
Verified Customer
Review Source
Vanessa
5 years ago
Reply from Landmark Home Warranty
I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 28th, 2018
Verified Customer
Review Source
Shannon Bachman
5 years ago
Reply from Landmark Home Warranty
I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 28th, 2018
Verified Customer
Review Source
Dea Kellom
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your A/C unit. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 28th, 2018
Verified Customer
Review Source
Gardner
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 28th, 2018
Verified Customer
Review Source
Pam R
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 28th, 2018
Verified Customer
Review Source
N. Altier
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 28th, 2018
Verified Customer
Review Source
Withheld
5 years ago
Reply from Landmark Home Warranty
I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 21st, 2018
Verified Customer
Review Source
Sandy
5 years ago
Reply from Landmark Home Warranty
The warranty covers for covered systems that have gone into failure. Unfortunately, preventative work would not be covered. Once you've noticed a failure with any of your systems, you can call into the office to open a service request. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 21st, 2018
Verified Customer
Review Source
Rachel
5 years ago Edited January 10, 2024
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service.
We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 21st, 2018
Verified Customer
Review Source
LS
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 21st, 2018
Verified Customer
Review Source
Dee
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 21st, 2018
Verified Customer
Review Source
Lindsay
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. I am also happy to answer any coverage questions you may have. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 21st, 2018
Verified Customer
Review Source
Christina McGinnis
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 21st, 2018
Verified Customer
Review Source
Alan Mark McGregor
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Blake
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Carol Bagley
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Cherie Overfield
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 16th, 2018
Verified Customer
Review Source
Denny
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Jaishree Tavares
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us. I am sorry to hear you feel this way. We have an overall approval rate of 97% in covered claims. There may be out of pocket expenses during a covered repair. These are typically parts that are not covered under the warranty. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 16th, 2018
Verified Customer
Review Source
Melissa Garcia
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Marcie
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Michael
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Mike Dobbins
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. Although cost may seem high, we have an overall approval rate of 97% in covered claims. The service call fee is a fee paid to the contractor to visit your home and diagnose your unit. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 16th, 2018
Verified Customer
Review Source
Nancy Morris
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Pamela Thomas
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I have forwarded your feedback to the appropriate departments to implement the necessary steps to better our services.
Please do not hesitate to reach out to me for any further concerns you may have.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Zoe
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Michael W
5 years ago
Reply from Landmark Home Warranty
I am sorry to hear that you feel this way. I would be happy to go into detail with any questions you may have. Please reach out to me directly at .
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 4th, 2018
Verified Customer
Review Source
KW Lewisville, TX
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. I am sorry to hear your most recent service was not as expected. We would be happy to hear your feedback on what we can do to provide you with valuable 5-star services. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 25th, 2018
Verified Customer
Review Source
Haylee
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents have been able to provide you with 4-star service. We would be happy to hear the details of your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 22nd, 2018
Verified Customer
Review Source
Dave
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 21st, 2018
Verified Customer
Review Source
Bob Denton
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 15th, 2018
