Name: Landmark Home Warranty
Rating: 3.3

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Gregory and Gail Craig Garland, TX

They're very good, so far we've only had the people work with us for 3 or 4 days on an issue we had. We're good.

6 years ago

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Verified Customer

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Anonymous Cypress, TX

We had it in our last house so we decided to continue. They helped when our hot water was going out.

6 years ago

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John Uhler Cedar City, UT

Because for a 30 minute call it took over 2 weeks to get someone there and you have sent me no less than 30 emails asking for a review and at least 5 phone calls. I've already filled one out. QUIT BUGGING ME

6 years ago

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Nathan Avondale, AZ

They answered all our questions right away and sent a knowledgeable technician very quickly

6 years ago

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Shane Robinson

Couldn't get the job done in a timely matter. I had all sorts of issues getting the compact they sent out to get the job done and they tried to rip me off with the out of pocket cost.

6 years ago

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Mikel Q Corona, CA

They do what they say they are going to do and demonstrate a common sense approach to solving problem s

6 years ago

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Elrecco Anderson Arlington, TX

I have always received prompt and excellent service with Landmark Home Warranty..

6 years ago

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Farid Ahmed

They are excellent in some areas but they need to do work on their vendors and also speedup the claim approval process

6 years ago

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Walter Rouse Saratoga Springs, UT

The service wasn't very good. I needed to get my refrigerator fixed 3 times, and they never got it right. I had to call another company to come out and fix the water leak. I wouldn't recommend it to anybody.

6 years ago

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Verified Customer

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Sam And Nancy Morton McGregor, TX

Everything is fine, we've had them over a couple of times for the furnace and air conditioner.

6 years ago

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Kim And Sheryl Roberts Riverton, UT

So far it has been ok. We needed it last week and they were here on time. They fixed it and it was great.

6 years ago

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Janice Delp Mesquite, TX

Customer service was very nice on the phone, and they helped me get my hot water fixed. They do need to get a better contractor though.

6 years ago

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Verified Customer

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C.M. Ogden, UT

I needed to replace our furnace because the day after I moved in, it burned up. They wouldn't cover it, so I just had to get the furnace replaced myself. They just wouldn't do that.

6 years ago

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Jim&Cindy Cedar City, UT

Landmark Service is great but their phone system is poor. If there phone system matched the rest I would give a 10.

6 years ago

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Sharon Ostermeier

Any time we have called for service they are quick to answer, curtious, and respond appropriately.

6 years ago

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Caleb Layton, UT

It's a pretty simple service. My A/C broke down and sent over a contractor to get it fixed within a week.

6 years ago

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David San Antonio, TX

I used my warranty a couple of days ago, and it hasn't been resolved yet. I was given the wrong answer twice, and the contractor was a jerk. My experience has not been so good.

6 years ago

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Paul and Mary Lowrey Tomball, TX

We've had 2 different incidents, and they both have been handled quickly; they were very friendly as well.

6 years ago

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Candy Carpenter

Every time we have called for service (4 different issues), the problem was not fixed, and we had to hire someone to actually fix the problem. So we were out the service charge with no results. I will not renew.

6 years ago

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Mike/Jan Altieri

Employees are prompt and professional. The contractors we get from Landmark call us promptly and do great work.

6 years ago

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Kory Wilde Honeyville, UT

I don't feel that the warranty covers what it should, even when I paid $500 for a policy some of the things I wanted to have looked at that became an issue were not covered.

6 years ago

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Jennife&Kevin Davey Pasadena, TX

Kept us up to date on everything going on. Only needed one service call but was a breeze.

6 years ago

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TRESA FLEURY San Antonio, TX'

I found Landmark very easy to do business with and the customer service is great

6 years ago

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Robert Schwichtenberg Mesa, AZ

Had problem with our air conditioner they had somebody out the same day very pleased

6 years ago

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Nathaniel and Stacee Wylie Austin, TX

I've used it twice, and they were able to find a company to come over and fix our issue. It's been fine so far, no problems whatsoever.

6 years ago

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Patrick and Debbie Valenzuela Litchfield Park, AZ

Just recently, I had my dish washer break down, and they took care of the issue. Also, their representatives have always been helpful and positive.

6 years ago

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Joel Casiday Livingston, TX

Usually, we have to wait for them to get on the line, but they're helpful when I actually get to talk to someone.

6 years ago

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RB/TB McKinney, TX

They were good in the beginning, now they are crummy. It didn't seem to bother them that I was without an A/C for almost 2 weeks, considering I live in Texas. I just wouldn't recommend them.

6 years ago

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Patricia Gray Chandler, AZ

It's just been a very good service. Also, their customer support was very good. I appreciate that.

6 years ago

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Lidia McGinnis Phoenix, AZ

They've fixed my stove, and changed my locks. So far, everything has been good. Plus, their representatives were okay.

6 years ago

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Salvadore Liburdi Gilbert, AZ

Although I haven't had to use it yet, customer support has been great, and very informative.

6 years ago

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Francesco Rossi Salt Lake City, UT

So far, so good! I needed their warranty for the pest control guys, and they came over and took care of it! It's been great.

6 years ago

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Audrey Ference Austin, TX

So far, their representatives have been great. They sent someone out to fix my A/C when it broke.

6 years ago

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Lafrances Ellis Coolidge, AZ

I would say their support team is very fast. I haven't had any problems with them, and would definitely rate them excellent!

6 years ago

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Hendrick Gesnik Houston, TX

So far, they've been very prompt on my needs. They've fixed my garbage disposal and a pump; it's all been good.

6 years ago

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Cruz Edgington Las Vegas, NV

I filed a claim with Landmark regarding my leaking dishwasher. We had the service technician come out to fix what he thought was broken. He repaired a hose with a crack in it, but the dishwasher continued to leak. The technician determined the main seal on the bottom would not seal properly due to a piece not fitting correctly and this problem can not be easily fixed. I was contacted by Landmark telling me this part of the dishwasher was not covered because they considered the broken piece to be apart of the interior lining. On my policy it clearly states “All components and parts affecting the heating or cleaning operation of the unit, including hinges and seals” are covered. The main seal is what is causing the dishwasher to leak yet I am told this is not covered because landmark considers the broken piece to be apart of the interior lining. I contacted Landmark in an attempt to speak with a manager to understand why this is not covered under my warranty. After waiting on hold for approximately 30 minutes I was told Landmark needed the open line and a manager would call me back. I have never heard back from a manager.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Edgington, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so receptive to our conversation. Customer satisfaction is our utmost priority and we sincerely apologize for the frustration. We have confirmed Landmark has explained coverage with you and processed a check on your behalf to apply towards the dishwasher replacement and we are always available if we may offer additional assistance. Thank you again for your consideration. Landmark Home Warranty

Mar. 8th, 2023

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Glen Nashville, TN

The vendors Landmark is sending to do the work are not competent. Taking 3-4 visits each time and problems are not being solved. After several visits with an a/c company trying to fix a problem and replacing several parts they couldn’t fix it so it cost me 8K for a new a/c unit. Same for my washer. Repair company has made 4 visits and problem is persisting and as of yesterday they left and problem still exists so I am left with having to go out and buy a new washer/dryer. Not sure why I am spending good money for this warranty insurance and paying them $100 per visit. Send me people who can solve the problem

1 year ago

Reply from Landmark Home Warranty

Dear Glen, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to [email protected]? Thank you for your time and consideration. Landmark Home Warranty

Feb. 13th, 2023

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Daniel Sedehi Bend, OR

Jennifer B was absolutely amazing to work with. I would have appreciated just swapping out the microwave as the first line of business, but i understand they needed to make sure it was not an easier fix

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Sedehi, Thank you so much for the 4 stars and providing such great testimony regarding your customer service experiences with Landmark Home Warranty and Jennifer! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love the amazing feedback. We agree! Jennifer is excellent, and your kind words really made her day. On behalf of the entire team, thank you again for choosing Landmark! We truly value your continued business of 4 years and look forward to serving you in the future. Landmark Home Warranty

Feb. 14th, 2023

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Nawed Khan Garland, TX

Landmark Home Warranty is a scam, beware of them. Let me explain: I have had Landmark Home Warranty for almost 6 years now and have paid full amount due, yet I am being cheated out of what I should get in return. My water heater leaked, it is covered by my plan, but this dishonest so-called warranty company is practicing fraudulent actions to make me pay $1235.00 (almost 75% of the replacement cost). Landmark Home Warranty collaborates with dishonest contractors to beef up bogus 'out-of-pocket' installation charges to avoid paying for the replacement. Bogus charges of $1235, that are absolutely not required, are quoted as out of pocket expenses and not covered by warranty. The false and bogus charges are about 75% of total cost of replacing my water heater (quoted by plumber). As a second option I am offered a cash hand out of $681, an amount that is merely 50% of any new 50 gallons water heater of same specification. I even asked to find me a new water heater for that amount! I will go pick it up and install it myself just tell me where and how I can buy a new 50 gallon water heater for the amount. Of course the fraudulent and dishonest excuse they made is that "only they can buy a new heater at this price and it cannot be given to me". Proves the scam in itself. I am given 2 absolutely unfair options that are absolutely against our contract and absolutely unacceptable. I do not agree with the bogus installation charges that their fraudulent contractor have quoted. I even offered to get an estimate from another contractor but I was refused because they only work with dishonest contractors that are their partner in this crime. Landmark Warranty Company is practicing absolutely dishonest and unfair business and it should be challenged and properly handled by authorities.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Khan, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being receptive to our conversation. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that Landmark has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration. Landmark Home Warranty

Nov. 8th, 2022

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Carlos Garcia McAllen, TX

The best thing I like about Landmark is their friendly and prompt service. Ms Niquan W was extremely professional and very helpful in expediting my service repair.

1 year ago Edited October 31, 2022

Reply from Landmark Home Warranty

Dear Mr. Garcia, Thank you so much for providing Landmark Home Warranty with a 5 star review regarding your recent customer service experience with Niquan! Providing prompt resolution with friendly professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. We agree! Niquan is very helpful, and your positive feedback and kind words really made her day. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Nov. 4th, 2022

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Elisha St John Dallas, TX

Christopher S the Sales Advisor was very knowledgeable and courteous. He was able to answer every question I had. I will recommend Landmark Home Warranty to anyone.

1 year ago

Reply from Landmark Home Warranty

Dear Ms. St. John, Thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with Landmark Home Warranty and Christopher! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Christopher and he appreciates the opportunity to assist you and was humbled by your commendation. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Oct. 26th, 2022

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jpdove Salt Lake City, UT

Our air conditioner stopped working on August 29, 2022 landmark has been screwing around with ordering a new unit since then and nothing has been done the supervisors that we asked to return the phone call never do we talk to the people that answer the phone line and they give us nothing but sorry there’s nothing we can do we cannot call the purchasing department as we don’t have their number I was we could do is email them and nobody answers the emails terrible customer service. 3 1/2 weeks later we cannot even find out if the air conditioning unit has been ordered the contractor said they could put it in right away and they could even pick one up right down the street from their office they are in stock in town but landmark hast to order it and they can’t get landmark to do it . Joel Dove

1 year ago

Reply from Landmark Home Warranty

Dear jpdove, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review the situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. Please be assured the purchase order for the replacement condenser has been processed on your behalf. Once available, the contractor will arrange an appointment to complete the installation. Thank you for your consideration. Landmark Home Warranty

Sep. 20th, 2022

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Brina Trygg Thousand Oaks, CA

Chris was super easy to work with and made the process clear and concise. We felt like we were in good hands and would definitely recommend this company!

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Trygg, Thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with Landmark Home Warranty and Chris! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Chris and he truly appreciates the opportunity to assist you and was humbled by your commendation. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 31st, 2022

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Jaemin Jang Houston, TX

I have no idea how this company has a good review. Do more in-depth research rather than on sites like this where they're paid by the companies to bury bad review. Where to even begin. I wish I could give this company ZERO stars. DO NOT USE THIS HOME WARRANTY COMPANY. To begin with, they charge an obscene $70 to send shoddy, irresponsible contractors to your house. The contractor they sent to my house to fix my A/C drained the clog in my A/C line by blowing out all the moisture into my attic's insulation, causing it to become wet and heavy and COLLAPSE the ceiling of my bathroom. Afterwards, the contractor they send LIED and said it was "plumbing" thinking I'm an idiot. I live in a single story ranch house. There are no "plumbing" in my attic. They then claimed this was "secondary" damage and therefore not their responsibility despite the fact that the contractor they sent to my house CAUSED my ceiling to collapse. Now I'm out $700 in fees, repairs, and damaged property while Landmark takes ZERO responsibility. Learn from my mistake, don't use this company.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Jang, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that Landmark has explained coverage and the warranty process with you, and we are available if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Aug. 29th, 2022

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Randy Wood Cottage Grove, OR

Kristen M was very helpful. She completed my transaction professionally. She also assisted me with an online issue which she corrected. I appreciated her help. Randy Wood

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Wood, Thank you so much for the 5 star review and providing such kind remarks regarding your customer service experiences with Landmark Home Warranty and Kristen! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Answering your questions and ensuring a seamless contract renewal was extremely important to Kristen, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Aug. 25th, 2022

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Ironesha Nickens Spring, TX

My experience was pleasant. I was able to have my issue resolved by Christopher S, whom was knowledgeable and efficient. Thank you for your great customer service.

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Nickens, Thank you so much for the 5 star review and providing such kind remarks regarding your customer service experiences with Landmark Home Warranty and Christopher! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Christopher is exceptional, and your rave review really made his day. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 18th, 2022

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Joanne Ploeger Salt Lake City, UT

We have had Landmark for five years. Other than yearly check ups and a $35 part these were our only claims until this year. Our home is 29 years old and as the car industry states, all original parts. First our water softener, Landmark had us find a contractor, thus we had to pay upfront. Took Landmark 5 weeks to reimburse us. One of our water heaters went next. That went well. No the air-conditioning. Once again we had to find our own contractor. That meant pay their fee and Landmarks $60 fee. Contractor said the compresser was shot. Because of the age he told us we had to replace the whole unit, compresser, condenser, and coils. Landmark insisted that the compresser was all that need replaced. No reputable hvac contractor would do that. We asked to speak to supervisor , but td they'd get back with us. After another three calls and a 45 minute hold, we were told again the supervisor would call back in a few minutes. That was 41 hours ago. No call. I would not recommend this company to anyone who owns a well cared for home.

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Ploeger, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. We have confirmed that Landmark has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration. Landmark Home Warranty

Aug. 15th, 2022

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J & L Miller San Antonio, TX

Keanna C was very helpful in helping us make our decision of what plan to choose. Your company's rates were lower than the other two we investigated and we are looking forward to working with your company in the future.

1 year ago

Reply from Landmark Home Warranty

Dear J & L Miller, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty and Keanna! Our top priority is your complete satisfaction and to make the process easy and hassle free while offering comprehensive coverage, quality repairs, and competitive pricing, and we sincerely appreciate the positive feedback and opportunity to assist with all your home warranty and home services needs. Answering your questions was extremely important to Keanna, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 29th, 2022

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Vincent J Vecchiarella Phoenix, AZ

I'm very disappointed with service (lack thereof) and the long drawn out resolution of any claims. In October 2021 I filled a claim for pool pump in which Landmark replaced the pump with a used/REBUILT pump. Another issue followed I again paid the deductible and capacitor was replaced. I can't comprehend why rebuilt/used parts are installed. Most recently refrigerator/ ice machine issue. Three contractors came out trying different repairs over several months before finally accepting it can't be replaced. Trying to reach a Supervisor is an unprofessional process. Representative keeps telling me I'll receive a response in 24-48 hours, which doesn't happen. I give 5 stars to the Representative Trisha R who was considerate, listened and willing to assist. If Landmark reviews my file they should have the many previous representatives I talked to learn from her.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Vecchiarella, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your service history firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. We have confirmed a check has been processed on your behalf for the kitchen refrigerator replacement. We have also shared your review with Trisha, and she is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for your consideration. Landmark Home Warranty

Jul. 29th, 2022

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Amber White Henderson, NV

Step 1: Pay surprise $330 co-pay for water softener replacement, on top of your initial $700 home warranty, a $65 service call, then $65 again, and $65 once more for service calls. Step 2: Spend 3 hours on hold, pay $65 then another $65 in service calls trying to figure out why your water softener is sitting in a puddle of water under your sink, your kitchen sink plumbing is leaking, your fridge water/ice doesn't work, and the power to your dishwasher and garbage disposal is dead. Step 3: Send 5 unanswered emails, call once a week from March 2022 until June 2022, listening to easy jazz saxophone solos on hold for 45 minutes at a call center where no one understands you in English, no supervisor is available, and no management has an extension or email. Step 4: Pay another $65 for a second opinion in order to get a repair done. Step 5: Pay another $65 for a third opinion. Step 6: Wait for the "authorization committee" to approve a work order. Step 7: Wait another month. Call once a week, hold for 45 minutes, get disconnected, repeat. Step 8: Wait for the "customer relations" department to approve your work order in "48 hours." Step 9: Wait another two weeks, wait on hold for 45 minutes, explain the problem from the beginning every time, to a call center employee who is reading from a script and doesn't understand you. Step 10: Learn that your water softener "isn't covered." Send a copy of your invoice and bank charges for the $330 you paid for the initial installation of the oh-so-covered water softener. Step 11: Learn that you're not eligible for a "recall order" (aka repair) because it's been over 30 days since it was installed, so now it's "not covered." Step 12: Laugh! Step 13: Explain that you have lots of documentation showing every service call, invoice, phone call, email, and that you're prepared to resolve the matter in small claims court if they don't repair the system they covered and installed, which was done incorrectly. Step 14: Finally get a work order. Step 15: Wait some more while nothing happens and your water softener leaks more water into your cupboards. Step 16: Build a time machine, go back and set fire to your $700 instead of giving it to Landmark for a home warranty--you'll be ahead.

1 year ago

Reply from Landmark Home Warranty

Dear Ms. White, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority and we sincerely apologize for the frustration. We have arranged for the unit to be reassessed and will continue to monitor your service request to ensure completion. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Jul. 22nd, 2022