Landmark Home Warranty
6.7
Overall Score
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Jeanne Maxfield Centerville, UT
Cynthia F was a life saver on helping me figure out my home warranty.She went over the top . Customer Service from her was a 10 out of 10.Thanks Cynthia for working with me.
1 year ago
Reply from Landmark Home Warranty
Dear Ms. Maxfield, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Cynthia! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Cynthia goes above and beyond and loved having the opportunity to personally assist you. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 14th, 2022
Suresh Daniel Missouri City, TX
I had been a customer for over 4 years. Landmark collects a service fee of $70 as soon as you file a service request. The repair crew frequently do not prioritize your repair and it could take 3 or more days for an appointment to check the item. When my garage door would not open and my car was trapped inside, 3 days is clearly unacceptable. I found some one else to do the job and then struggled to get my money back. During a freeze in Houston, I had water damage and the plumber they assigned never contacted me and I couldn't reach them. I found my own. When I cancelled my policy, they failed to let me know they had forgotten to collect a service fee of $70 one one occasion. They had my email address, phone number and home address but did not send me any notification of the unpaid amount. Instead they sent the unpaid bill to Nationwide Credit Inc, a collection agency. The unpaid amount affected my credit rating. I will be reporting the matter to the better business bureau.
1 year ago
Reply from Landmark Home Warranty
Dear Mr. Daniel, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is always our top priority, and we regret the frustration. We hope we have effectively addressed your concerns, and we are also available if we may offer additional assistance. Thank you again for your consideration. Landmark Home Warranty
Jul. 6th, 2022
Review Source
Stephen Butters Salt Lake City, UT
I felt that they tried to expedite my claim to get it completed fast and they are always friendly on the phone and very helpful with all of my concerns.
1 year ago
Reply from Landmark Home Warranty
Dear Mr. Butters. Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty over the last 4 years! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Jun. 30th, 2022
Review Source
Allie Hendricks Paris, TX
Paul C answered the phone super friendly & he was ready to help me! He assured me that I was on auto-renew for my warranty and gave me some details about pricing, etc.
1 year ago
Reply from Landmark Home Warranty
Dear Ms. Hendricks, Thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty and Paul! Our utmost priority is to provide best-in-class service and peace of mind to our valued members and we sincerely appreciate the amazing feedback and opportunity to assist with all your home warranty and home services needs. We agree! Paul is very helpful and your kind words really made his day. On behalf of the entire team, thank you for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Jun. 22nd, 2022
Review Source
Del Ririe Nampa, ID
We’ve always had good luck with landmark. We did have one claim that was denied, but once we spoke with Niquan, the manager, and got it resolved, it was great.
1 year ago
Reply from Landmark Home Warranty
Dear Mr. Ririe, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Niquan! Your satisfaction is our utmost priority, and we always appreciate having the opportunity to provide excellent service for all your home warranty and home services needs. We agree! Niquan goes above and beyond, and your kind words really made her day. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
May. 10th, 2022
Review Source
Jeff Farnsworth Boise, ID
Excellent service and communication on phone. Claims are handed immediately and problems are solved. Very refreshing to deal with a company that does what it says it will do!
1 year ago
Reply from Landmark Home Warranty
Dear Mr. Farnsworth, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty over the last 4 years! Your satisfaction and ensuring seamless interactions with friendly professionals is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire Landmark team, thank you again! We truly value your loyal business and look forward to serving you again. Landmark Home Warranty
May. 12th, 2022
Review Source
mark abajian Boise, ID
Just wanted to switch companies and Landmark is one that has great service here in my area. Very please with Lori E for being very professional and polite.
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Abajian, On behalf of the entire team, thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty and Lori! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Lori is very professional, and your positive feedback and kind words really made her day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
May. 2nd, 2022
Review Source
MiaStan Phoenix, AZ
We have been with this company for 2 years now and they are great. Especially Cynthia!! Thank you Landmark Home Warranty for your amazing customer service and company!
2 years ago
Reply from Landmark Home Warranty
Dear MiaStan, Thank you so much for the 5 stars and providing such positive remarks regarding your amazing customer service experiences with Landmark Home Warranty and Cynthia! Our utmost priority is to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. Please know Cynthia loved the positive feedback and enjoyed providing you with her personal assistance. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Apr. 22nd, 2022
Review Source
Jason Morris Phoenix, AZ
I have used my policy twice to fix my heating and cooling systems. They got me back up and running. Excellent service from Cynthia F during my renewal process.
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Morris, Thank you so much for providing Landmark Home Warranty with a 5 star review regarding your recent customer service experience with Cynthia! Your satisfaction is our utmost priority, and we always appreciate the opportunity to help. We agree! Cynthia provides excellent customer service, and your kind words really made her day. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Apr. 19th, 2022
Review Source
SF Niners Boise, ID
Landmark is an awesome company and Scott hooked us up with a great deal I'm very happy with the coverage and that my appliance was replaced this last year in sufficient time.
2 years ago
Reply from Landmark Home Warranty
Dear SF Niners, Thank you so much for the 5 review regarding your awesome customer service experiences with Landmark Home Warranty! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. We have also shared your rave review with Scott, and he is extremely grateful for the positive recognition. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Apr. 13th, 2022
keri rodriguez Cedar City, UT
7 calls 3/17/22 to get a service; went to foreign countries twice and couldn't understand them, 2 answered the phone with a different company name and it took them a few minutes to remember they were also LANDMARK, got one guy who couldn't be heard and he said he call me back-didn't, got transferred around 2 times with no service contract initiated. Called 3/18/22 and asked to speak with supervisor and the reply was: "all we can do is email them with request and someone will get back to you within 24 hours. 3/22 a "supervisor" called and not more than 30 seconds of me trying to tell him what happened, he hung up on me. WORST CUSTOMER EVER. I have been with them for almost 10 years and have referred 9 other homeowners to them and WOW-HAVE THEY CHANGED. NO ONE CARES, NO ONE TAKES CARE OF BUSINESS OR CUSTOMERS.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Rodriguez, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so receptive to our conversation. Customer satisfaction is our top priority and to service our valued homeowners as quickly as possible, and we truly regret any frustration. We sincerely hope we have effectively addressed your concerns, and have also provided our direct contact information if we may offer additional assistance. Thank you again for your consideration. Landmark Home Warranty
Mar. 31st, 2022
Jordan Bailey Salt Lake City, UT
My water heater broke and needs replacement. I filed a claim with Landmark nine days ago. They first company they sent out didn't even show up. The second company the following day recommended a complete replacement. I've received no updates or communications from Landmark. I had to call in today to find out they haven't even authorized the purchase of the water heater. Based on other reviews and this timeline I could go without hot water for a month.
I really don't understand paying for a home warranty when repairs take this long. Hot water is a necessity so you think Landmark would hustle to make sure this is corrected, however, they feel the lackadaisical approach is the most appropriate course of action. It's almost like they don't care at all about their customers. From my experience their business model is to take your money and then eventually down the road they might fix the issues within your home.
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Bailey, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority, and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have confirmed the replacement of your water heater has been completed. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Mar. 28th, 2022
Michael Bouey Chandler, AZ
We have had Landmark for years and they are horrible. While I was deployed they left my wife without working AC in the heat of an Arizona summer (later lost a class action lawsuit for leaving thousands of customers in similar situation).
The latest issue is the constant struggle arguing over repair or replacement of appliances. Every single step is painful and I can’t take it anymore.
This last round I had to file with the Better Business Bureau and the Arizona Attorney General Consumer Protection Office just to get them to have a reasonable conversation.
Use them at your own risk. After this last round no coverage has to be better than the pain I get from dealing with them.
2 years ago Edited June 7, 2022
Reply from Landmark Home Warranty
Dear Mr. Bouey, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. We have confirmed a check has been processed on your behalf for the microwave replacement. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Jun. 22nd, 2022
Shawnie L Nampa, ID
Filed a service repair request on November 2nd for a broken oven. LHW was quick to send me an email telling me that the part was backordered with no ETA and they would offer me $12 for me to repair the part myself, but if I did so, then I would also have to pay a professional to install it and show them "proof" that it was done (est. cost to me is over $100) in order to continue to have their warranty service. I chose to have them order the part and we are now almost 2 months out without a working oven and I called and got a "We offered you a cash out so it isn't our problem". Also, I can cancel the warranty at any time, but won't get a refund for the amount I paid that hasn't been used yet. Definitely going to rethink resigning up with these crooks as I am able to find parts locally (for about $30) but they are unwilling to look anywhere else.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Leigh, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please note in accordance with the service plan, Landmark is not responsible for equipment delays. As an alternative, we presented the cash in lieu option, which includes Landmark's parts and labor costs, to apply toward repairs outside of the warranty. Thank you again for your consideration and allowing Landmark the opportunity to provide you with this information. Landmark Home Warranty
Dec. 29th, 2021
Review Source
Barb Rich Tucson, AZ
Christopher S helped me with my questions, very helpful and very professional. I had an excellent experience because of his excellent attitude. Thank you Christopher.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Rich, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Christopher! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Christopher goes above and beyond, and truly embodies the caliber of service Landmark strives to provide, and your positive feedback and kind words really made his day. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Dec. 8th, 2021
Jeff Thompson Boise, ID
In the past their care team has been very helpful, and the company has been easy to deal with. This year however our washing machine went out. The contractor came out and determined there were parts that needed to be replaced. Landmark informed us their distributor did not have parts available and therefore they offered us cash in lieu of repairs. I quickly found parts available online but they were twice the cost that landmark offered. They told me they reserve right to pay cash for their cost through their discounted distributor in lieu of repairing machine. They gave me the option of waiting for their discounted parts to become available but said due to supply chain issues this may be months and there was no eta. In the contract there is mention that they may use parts not from original manufacture but does not implicitly say parts can ONLY be purchased from their distributor. They will not give me a response to my concerns and gave me deadline to accept their offer of less than half of what the repair would cost if I purchase part myself. I had to buy a new washer because I have a family of 5 and it was costing a lot weekly at the Laundromat as I have awaited their response. I am not impressed with the way they have handled this claim. I fear if a more expensive issue occurs with my home they will do everything in their power to not pay the claim again. Will they tell me parts aren’t available from their distributor if my furnace goes out this winter? I would advise looking for another warranty company to be on the safe side.
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Thompson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please note in accordance with the service plan, Landmark is not responsible for equipment delays. As an alternative, we presented the cash in lieu option, which includes Landmark's parts and labor costs, to apply toward repairs outside of the warranty. Thank you again for your consideration and allowing Landmark the opportunity to provide you with this information. Landmark Home Warranty
Dec. 8th, 2021
Gaye Wylie Pasadena, TX
Excellent service. Sarah M spent time reviewing my contract, even though I was just renewing. I have referred others with confidence in your service.
Thank you
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Wylie, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty and Sarah! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. Answering your questions and ensuring a seamless contract renewal was extremely important to Sarah, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire team, thank you for choosing Landmark! We truly value your continued business and recommendations and look forward to serving you in the future. Landmark Home Warranty
Nov. 22nd, 2021
Review Source
Debra Culp Grants Pass, OR
Christopher S was very polite and informative about my home warranty. I did not know that I could auto pay monthly with no extra charge. Great News!
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Culp, Thank you so much for the 5 star review regarding your outstanding customer service experiences with Landmark Home Warranty and Christopher! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. Please know Christopher loved the positive feedback, and enjoyed providing you with his personal assistance. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home service needs! We truly value your loyal business and look forward to serving you again. Landmark Home Warranty
Oct. 13th, 2021
Review Source
Robin Hunley San Antonio, TX
The best part about this company is Hazel B..she’s incredible and another representative Sophie. That’s literally it. If they weren’t there, the place would probably burn to the ground. The services are complete trash and so is Yesenia P.
Honestly, I’ve got nothing nice to say about this entire company except for Hazel. She made me laugh, kept me calm, and was so understanding..she embodies the definition of customer service. She is without a doubt carrying this entire company. I hope the computer treats her better than they treat their clients. GET RID OF YESENIA.
THANK YOU HAZEL!! I give you 10000/100 if I could.
And landmark a -10000/100
2 years ago
Review Source
Lloyce Robinson Sun City, AZ
Sarah M of Landmark Home Warranty had answers to my questions and demonstrated professionalism. This is one of my reasons to stay with Landmark vs another warranty company.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Robinson, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Sarah! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Sarah is very professional, and your positive feedback and kind words really made her day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Sep. 29th, 2021
Review Source
Danielle Boehm Dallas, TX
My sales person was awesome he took care of me in less than five minutes and offered me a discount on my yearly renewal when I sign up to pay in full for a year
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Boehm, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Aug. 26th, 2021
Review Source
Reyes Salguero Nampa, ID
The rep that helped me out was very knowledgeable and quick to help me out.
My experience over the phone was more then 100%...this man needs a raise 😉🤗
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Salguero, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Aug. 16th, 2021
Review Source
Shelly Power Spring, TX
Robin B was very professional, helpful and efficient. He provided excellent customer service. We did have to use the warranty last year and it helped a bunch to have.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Power, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty and Robin! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. Please know Robin loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Aug. 9th, 2021
Review Source
Katarzyna Grabiec Meridian, ID
Cynthia F helped me with my renewal today and she was an absolute pleasure!! Very patient and explained everything to me thoroughly, and a very kind personality.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Grabiec, Thank you so much for the 5 star review and providing wonderful remarks regarding your customer service experiences with Landmark Home Warranty and Cynthia! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Please know Cynthia loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Aug. 9th, 2021
Review Source
Carlos Guerra Scottsdale, AZ
Landmark's representative was friendly and knowledgeable. He took the time to explain their various residential coverage options, and I chose the one that best suited our home needs.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Guerra, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We are so happy that you found ease creating your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 30th, 2021
Olga drummond Port Isabel, TX
Most dislike is waiting in line for 30 min. And then get someone that doesn’t get you anywhere . Although I spoke to a representative that was very knowledgeable her name Faith B we got it fix right there and then .
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Drummond, Thank you so much for the 4 star review regarding your customer service experience with Landmark Home Warranty! Our top priority is your satisfaction, and we appreciate the opportunity to serve as your home warranty provider. Please know your situation was very important to Faith and she really appreciated the opportunity to advocate on your behalf to ensure positive resolution, and your kind words made her day. On behalf of the entire team, thank you for entrusting Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 25th, 2021
Sacrifice Waxahachie, TX
Today 6-12-21 I called Landmark Home Warranty located in Phoenix AZ for service on my refrigerator Freezer at 9 am. I was told by the first gentleman that my account was not active due to non-payment so being curious I logged on to my bank of America account put in landmark and boom payment made 6-1-21. I told him quote am looking at my account and you took the payment out. His reply was I can’t see it call back in an hour and talk to my billing department. So, in the meantime I’m losing $500.00 plus in food in my freezer. I called back at 10:45 accounting department is closed on the weekend the lady explained as she told me the same thing NOTHING I CAN DO! Landmark rates themselves highly for customer service and workmanship but can’t seem to find the time to send someone out to repair my refrigerator freezer. I asked the lady so you take my money I call for the first time for service you can’t find my payment and I lose $500.00 plus in food. She say’s I’m sorry. Landmark should not be reviewed this highly they are disrespectful and incompetent and personally fraudulent. So, when someone tells you how great they are maybe you should figure they have their own employee’s family members write reviews to build themselves up. I know this for a fact because I worked with a company with over 150 employees and they had us to exactly that. You are only as good as your service and your word Landmark service is a 1 and the word a 0. So, I will be posting this same review on all sights. Today I called Landmark 6-14-2021 10 am and the lady told me to get service I needed to pay an additional month ahead to get service?????? I just paid 6-1-21 Quote it’s the way it is. I am filing with AG Paxton Texas.
2 years ago Edited September 14, 2021
Reply from Landmark Home Warranty
Dear Sacrifice, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we truly regret the frustration. Upon addressing your billing concerns and offering to create the service request it was discovered that the breakdown may not be the result of normal usage and not covered in accordance with the service plan. Therefore, we promptly honored your request not to proceed with service. Thank you again for your consideration and allowing Landmark to provide this additional explanation. Landmark Home Warranty
Jun. 17th, 2021
Mary Lewis Gooding, ID
Very responsive when I had a claim. It was a company assigned to me when I purchased home last year. After comparing Landmark with other companies and speaking with Sarah M today I feel confident to renew.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Lewis, Thank you so much for the 4 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty and Sarah! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. Please know your review made Sarah's day, and she appreciated the opportunity to help and the positive recognition. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 9th, 2021
BlancheL Phoenix, AZ
Great customer service ! Always very courteous and ready to help. I called to get assistance with my oven and the rep was so helpful, made things clear and simple
2 years ago Edited May 16, 2022
Reply from Landmark Home Warranty
Dear BlancheL, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Alexander! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Alexander is very professional, and your positive feedback and kind words really made his day. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Jun. 4th, 2021
Cathy Kendrick Lake Havasu City, AZ
Up until this month I have had a really good experience with Landmark. NOT NOW.
I have been trying to get my pool fixed for over 4 weeks. I think Ashley has been trying but no go. I have asked several time to talk to someone who can give me some answers but this request has been ignored. I have 3 contracts with Lndmark and I am looking for a new warranty company.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Kendrick, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand and being so receptive to our efforts of assistance. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. Please be assured reassessment of the pool equipment was approved and we are closely monitoring the request to ensure positive resolution. Thank you again for your consideration and allowing Landmark the opportunity to assist you. Landmark Home Warranty
Jun. 4th, 2021
Mark Puckett Boerne, TX
Landmark has REPEATEDLY ignored my request to speak to a supervisor of authorizations for a couple of weeks now in reference to my garage door opener (don't even get me going on my hvac issue). They do NOT care about their customers issues or concerns - just the money. Once they have to start providing service they start looking for ways to get out. Parts manufacturer left a small part out of replacement part box and now Landmark rep says they are using that as “I didn’t provide access to broken garage door opener.” So now if I still want it fixed I have to pay another service fee for tech to come back and finish repair. My opener is currently laying all over garage in pieces.
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Puckett, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority, and we sincerely regret the frustration. In your situation, the service contractor attempted to perform repairs using equipment obtained through your manufacturer warranty. The contractor was unable to complete as parts were missing, but offered to return once received. Please know we have also left you a voice message and email to further address your concerns. Thank you again for your consideration and allowing Landmark to provide this additional explanation. Landmark Home Warranty
May. 12th, 2021
Veronica Wang Austin, TX
Melinda G. was fabulous in helping me compare different contracts and finding the best deal for me. Landmark has been easy to work with so far and I would recommend.
3 years ago Edited September 14, 2021
Reply from Landmark Home Warranty
Dear Ms. Wang, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty and Melinda! We are so happy that you found ease creating your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. Please know Melinda loved the positive feedback, and she enjoyed providing you with her personal assistance. We truly value your business and recommendations and look forward to serving you in the future. Landmark Home Warranty
May. 7th, 2021
Kumar Cypress, TX
I do understand there are several company around, but a continued support from the team keeps the relation going, thanks to amazing tram helping the need.
3 years ago
Reply from Landmark Home Warranty
Dear Kumar, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Our number one priority is customer satisfaction, and the value you find in the services we offer is exactly what we strive for. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Apr. 15th, 2021
William Clugh ,
Inexpensive warranty, excellent investment.
Alexander J. was helpful and the other rep that I can't remember his name was also very helpful and both courteous and quick.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Clugh, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Alexander! Our number one priority is customer satisfaction, and the value you find in the services we offer is exactly what we strive for. Please know we have also shared your rave review with Alexander, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Apr. 5th, 2021
Amy Simpson Yuma, AZ
Alex J. was awesome .. #raise! He was fast, friendly and answered all my questions with appropriate knowledge. He set up my recurring payments with no hassle.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Simpson, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Alex! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. We agree! Alex is awesome and he enjoyed speaking with you and loved the positive recognition. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Mar. 17th, 2021
Brook Sturgeon Casa Grande, AZ
Highly recommend Landmark and especially the assistance I received from Fred F. He answered all my questions and I would be happy to work with him again. Great service.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Sturgeon, Thank you so much for the 5 star review regarding your stellar customer service experiences with Landmark Home Warranty and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We have also shared your review with Fred, and he really appreciated the recognition and opportunity to help. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Mar. 10th, 2021
Steven Senia San Antonio, TX
Today's experience with Alex J. was great. He answered quickly, answered my questions completely and we had the renewal contract completed within 10 minutes, amazing!
3 years ago Edited January 10, 2024
Reply from Landmark Home Warranty
Dear Mr. Senia, Thank you so much for the 5 star review and positive testimony regarding your service experience with Landmark Home Warranty and Alex! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. Please know we have shared your rave review with Alex and he truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Feb. 18th, 2021
Erica ,
I am a 26-year-old first time home buyer and my experience with Landmark Home Warranty has left me hanging on multiple occasions and in a few of my first homeowner-crisis situations and it’s quite upsetting.
Once, I woke up to an active pipe burst in my home. Water was pouring from the ceiling between my first and second floor. My first phone call was to Landmark, my home warranty company. They told me the earliest they could send someone to check it out was on Monday, even though this was an urgent matter and water was pouring from my ceiling and likely to cause further damage. Because this burst pipe needed urgent attention, I called my neighbor over to help me turn off my water and stop the water from flowing. The neighbor turned off my water and also helped me out by capping the pipe where the burst happened so that we could turn our water back on and have running water until the home warranty contractor came out on Monday.
I understand that by doing this immediate remediation that I voided the ability of the home warranty company to help me, but this is on their company for sending someone to my home 2 days after the pipe burst. This was an emergency situation, and as a company that I hope cares for the customer, I urge them to take this into consideration and send someone immediately in emergency situations. They did not work hard enough for the customer this time around.
So now, as a 26-year-old who just shelled out her life savings on a down payment on her first home, I am also paying a couple grand out of pocket to meet my homeowners’ insurance deductible when my home warranty company really should have been there for me.
In another situation, I opened another plumbing claim with this home warranty company, and they did not cover anything. Plumbing should be a fairly basic and wide coverage. Again, I shelled out a couple grand when my home warranty company should have helped me. I keep calling them in my times of need hoping it will be different, but each time I give them a call, I am met with that $70 charge just to open the claim, only for them to come out and determine they cannot cover anything. This has happened time and time again and I am naively discovering that my home warranty company is one big scam.
Literally do notttt purchase this coverage! I cannot stress this enough. I hope I am saving someone else from this company.
3 years ago
Reply from Landmark Home Warranty
Dear Erica, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Customer satisfaction is our number one priority and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. In your situation, the service contractor advised he was not able to perform a diagnostic evaluation, due to previous repairs being made. Please also note coverage is not all inclusive, and there may be instances where the homeowner might incur out of pocket expense for items not covered by the service plan. Our records indicate repairs were completed to address the water flow restriction, however, a portion of the cost was not covered. Again, we truly apologize for the frustration and sincerely hope this additional information is helpful. Landmark Home Warranty
Feb. 16th, 2021
Jacob Rodriguez Houston, TX
Shawn C was extremely helpful. He actually made me feel like the company cared about me as a customer, Which you don’t see much anymore. I’m glad I renewed my policy.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Rodriguez, Thank you so much for the 5 star review and providing such amazing testimony regarding your service experiences with Landmark Home Warranty and Shawn! Your satisfaction, and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Please know Shawn enjoyed speaking with you and offering his personal assistance. On behalf of the entire team, thank you again for choosing Landmark with all your home warranty and home service needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Feb. 22nd, 2021
Kathryn Anderson Missouri City, TX
Alex was very helpful in getting several warranties renewed for us.
We like Landmark because of their customer service and the quality of contractors they use.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Anderson, Thank you for the 5 star review and such wonderful feedback regarding your recent service experiences with Landmark Home Warranty and Alex! Providing timely repairs completed by fast and friendly service professionals is at the forefront of our priorities, and we are ecstatic that you have chosen Landmark for all your home warranty and home services needs. We agree! Alex provides stellar service and he enjoyed speaking with you and offering his personal assistance. On behalf of the entire team, thank you again for choosing Landmark! We truly appreciate your loyal business and look forward to serving you again in the future. Landmark Home Warranty
Feb. 1st, 2021
Josh D Salt Lake City, UT
Alexander J was a courteous and exceptional agent. He answered all of my questions and convinced me to stay with this skewing company for all of my Home Warranty needs.
3 years ago
Reply from Landmark Home Warranty
Dear Josh D, Thank you so much for the 5 star rating and providing such positive testimony regarding your customer service experience with Landmark Home Warranty and Alexander! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Alexander enjoyed speaking with you and your kind words really made his day. On behalf of the entire Landmark team, thank you again! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Jan. 21st, 2021
Pradeep Grafton, MA
I have Landmark for my investment property. They attend to the repairs quickly. Quality of work is good. Great customer service. Both my tenants and myself are happy.
3 years ago
Reply from Landmark Home Warranty
Dear Pradeep, On behalf of the entire team, thank you so much for 5 star rating and amazing remarks regarding your service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jan. 19th, 2021
Martha Herrera Pasadena, TX
my rep Alex J was very helpful and helped me save money and i got a 2 years warranty! I highly recommend Landmark Home Warranty to my friends and family!
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Herrera, Thank you so much for the 5 star review and such positive feedback regarding your recent service experience with Landmark Home Warranty and Alex! Our top priority is to provide comprehensive coverage, competitive prices, and a level of service that exceeds your expectations, and we are thrilled to hear that this has been your experience. Please know we have also shared your remarks with Alex, and you really made his day. On behalf of the entire team, thank you for entrusting Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Jan. 21st, 2021
Robin Jacobs Scottsdale, AZ
I recently contracted with Landmark Home warranty, and would like to give kudos to Ethan F, his professional and courteous handling in my signing up with Landmark.
3 years ago
Reply from Landmark Home Warranty
Dear Robin Jacobs, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experience with Landmark Home Warranty and Ethan! Our top priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. Please know Ethan loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jan. 15th, 2021
Michelle Villarreal San Antonio, TX
Fred F was very pleasant and easy to work with. He was able to set up my new account in a matter of minutes. So far I am very happy with their service.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Villarreal, Thank you so much for the 5 star review and providing such thoughtful; testimony regarding your customer service experience with Landmark Home Warranty and Fred! Our top priority is your satisfaction, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your rave review with Fred and he appreciated the opportunity to provide you with his personal assistance, and he loved the positive feedback. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jan. 9th, 2021
Lizz Schulz Beaverton, OR
Fred F saved the day! He made sure that we had the correct start date (our closing date) so we didn't miss out on one months worth of coverage! Thanks Fred!
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Schulz, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your situation was extremely important to Fred and your kind review really made his day. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jan. 8th, 2021
Candace Leighton Houston, TX
I called to inquire about a package and spoke Fred F. He was displayed the best customer service. One of the main reasons why we chose to continue with Landmark.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Leighton, On behalf of the entire team, thank you so much for the 5 star review regarding your positive customer service experiences with Landmark Home Warranty and Fred! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Please know Fred loved the positive feedback, and he truly appreciated the opportunity to provide you with his personal assistance. Thank you again for entrusting Landmark! We truly value your loyal business and look forward to serving you soon. Landmark Home Warranty
Jan. 7th, 2021
Lily Grube Lewisville, TX
We have landmark as our home warranty and so far our experience with them has been horrible. We have a problem with our stove hood, the fan and vent is not working and have been trying desperately to get in touch with the home warranty to have it fixed in vain. They did initially send a tech out to look at it six months ago and paid the $75 but since then it's been us trying to do follow up on the issue and the company going silent. 6 months of desperate attempts to have an issue fixed and practically being ignored! We have deep regrets choosing this company and from our experience so far we would discourage anyone from choosing it.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Grube, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities and we sincerely apologize for the timeframe involved to complete the request for the kitchen exhaust fan. Please know we have left a voice message and email for you offering our personal assistance to positively resolve the matter, and we appreciate your receptiveness. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Dec. 22nd, 2020
J P Arlington, TX
I wish I could give 0 stars.
Review: Landmark is the worst home warranty you can find. We have been without heat or AC since the end of October. It is mid December. Our poor animals and humans in our home are FREEZING.
Landmark is waiting on a part from their distributor and we were promised it AROUND December 10th.
We have been given the runaround with Landmark. Friday 12/11 we called dozens of times and left call back numbers and had someone even say they’d call us back. That never happened. We were supposed to *hopefully* have the part by Friday, December 10th so all we wanted was an update. Well come to find out the part might not be in until JANUARY 11th. We have had no heat or AC since the end of October. Our dogs, ourselves and our CHILD have had no heat in our home. It is mid-December. It is freezing. I’m surprised our pipes haven’t burst.
About 2-3 weeks ago they offered us a “pay out” and would send us a check with what they would cover and we would cover the rest. We considered it but we would have to pay almost DOUBLE to what we agreed upon. The funny part is the AC/Heat company they have contracted to do the job HAS THE PART and could do the job TOMORROW. But noooo Landmark wants to take the cheap route and wait for their distributor almost 3 months out since we lost heat/AC. This is neglectful.
Also, you might suggest “try to call Landmark”. LOL. We have waiting on hold for up to 2 hours and then finally it will tell you to leave a call back number and they never call. There are no working emails (or representatives choose not to reply) and no way to directly contact anyone via phone.
My advice: do not even waste your time considering Landmark.
3 years ago Edited September 14, 2021
Reply from Landmark Home Warranty
Dear JP, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review the situation firsthand, and also being receptive to our calls. Our top priority is customer satisfaction and providing timely service, and we apologize for the frustration regarding the longer than usual hold times and delay in sourcing the replacement equipment for the heating system. We are happy to confirm the system has been replaced and heating restored to the home. Please be assured Landmark has processed a check on your behalf to apply towards the replacement. Thank you again for your patience and consideration, and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Dec. 22nd, 2020
Marci Stamey Fairfield, TX
I placed an emergency call on a Saturday because my furnace stopped working and it was freezing outside. Thank goodness I owned a space heater because they did not send a technician out until the following Wednesday and then after his "inspection" I was told there were parts missing from the unit and that my home inspection shows the unit was never working. I have a receipt from an HVAC company showing that the unit was in working order prior to closing PLUS I lived here for 3 weeks while it was working just fine. I followed up and had my own technician come look at the unit and he said there are no parts missing but that inducer fan motor was out. Landmark has denied my claim and I am now without heat for over a week now.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Stamey, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review the service history firsthand. Our top priority is customer satisfaction and we deeply regret your frustration regarding the outcome of the service request for the heating system that was not covered. Please note in accordance with the terms of the service agreement, Landmark covers for breakdowns of covered systems and appliances that become inoperative from normal usage, after the effective date of the service contract. You provided a copy of the home inspection report as Landmark requested, and upon review, the inspector noted the report deficient for the furnace which was inoperable at the time of inspection. In your situation, the contractor reported to Landmark that the furnace control board has burnt up as a result of secondary damages caused by a missing pressure switch. Per the warranty plan, Landmark does not cover for missing parts, components, equipment, consequential or secondary damages. Thank you again for your understanding with respect to coverage and allowing Landmark the opportunity to offer this additional explanation. Landmark Home Warranty
Jan. 9th, 2021
